2 customer operations jobs found

About this role Overview We are seeking an experienced ServiceNow Developer with 4+ years of hands‑on experience on the ServiceNow platform, and strong expertise in Security Incident Response (SIR) and Risk & Compliance (GRC) module. The successful candidate will be responsible for designing, developing, customizing, and supporting ServiceNow solutions with a primary focus on cyber security operations, risk management, and compliance workflows. This role is part of the Cyber Operations function and will work closely with Information Security, Risk & Compliance stakeholders. Key Responsibilities Design, develop, configure, and support ServiceNow Security Incident Response (SIR) modules, including: End‑to‑end security incident lifecycle management Observables, indicators, and response tasks Playbooks and automated response workflows Integrations with SIEM and security tools (e.g., Splunk, email ingestion, REST‑based sources) Configure and customize Risk...

About this role The VP AI Data Engineering Lead operates at the intersection of strategic influence, team leadership, and delivery excellence - playing a defining role in how AI-powered data and knowledge products are conceived, designed, and executed across the organization. He/She/They lead a multi-team organization of AI agent engineers and data scientists - setting technical and delivery direction, building the team's capability, and holding accountability for the production systems powering the commercialized knowledge products. He/She/They function as the most senior bridge between Product Management leadership, business functional stakeholders, and AI engineering - bringing the technical depth and strategic breadth to influence product vision while holding firm accountability for engineering delivery outcomes across multiple squads. He/She/They sets the organizational standard for how product intent gets translated into technical reality, establishing engineering...