53 customer operations jobs found

About this role Aladdin Business Development - Director From its inception, BlackRock has been driven by a clear and purposeful mission. Over time, we refined our expression of that mission to what it is today: helping more people achieve financial well-being. This mission underscores our firm belief in BlackRock's vital role in enhancing the quality of life for individuals. Aladdin was created early in the firm's history to ensure that the investment professionals at BlackRock have the best-in-class data, analytics, and tools to manage client assets. Twenty years ago, BlackRock made Aladdin available to other asset managers and asset owners. Today, Aladdin is relied on by approximately 55,000 investment professionals around the world. What does this mean for YOU? As a Director within the Aladdin Business Development team, you will be a leader responsible for shaping and executing our go-to-market strategy. You'll engage with senior stakeholders at prospective clients to...

About this role What we do BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients-period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future. That's why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and it's why companies, institutions and global governments come to us for help meeting their biggest financial challenges. BlackRock runs on Aladdin. It has always been at the core of BlackRock. Aladdin® is an operating system for investment managers that seek to connect the information, people, and technology needed to manage money in real time. Our investment software combines risk analytics with portfolio management, trading, compliance, and operations tools...

About this role Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 members, we... Provide...

About this role A bout this role We at BlackRock encourage Software Engineers (Individual Contributors) to apply for roles within the Aladdin Engineering - Private Markets group situated in Gurugram, Haryana, India. This opening enables you to support a top-tier platform delivering wide-ranging solutions for private equity, private credit, real assets, and alternative investment managers internationally. We believe that innovation arises from diverse viewpoints and solid engineering expertise . In this role, you will develop your technical skills, work closely with global teams , and contribute actively to the progress of BlackRock's private markets technology stack. About Aladdin Private Markets Engineering team You will work with Aladdin eFront Invest, a key platform in BlackRock's private markets services. It provides wide-ranging tools for deal management, fund accounting, portfolio oversight, and reporting. In Private Markets Engineering, you will...

About this role Bus iness: The mission of Global Product Solutions ("GPS") team is to bring the right products and solutions, in the right way, at the right time to help our clients meet their goals. GPS partners across the firm to lead iShares and drive the business priorities of all our investment businesses. The team innovates on new products and solutions; curates and commercializes our product lineup across client channels; creates exceptional insights so our clients can build the best portfolios; and supports extraordinary careers. As the GPS Product Development Japan, we manage the product lifecycle for all type of strategies (passive, active, absolute return) and asset classes (cash, equity, fixed income, multi-asset, liquid alternatives, and private markets) which are delivered to wealth clients or institutional clients in unlisted format. We create product agenda with key stakeholders, structure them properly, deliver in disciplined manner, drive the product...

About this role What we do BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients-period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future. That's why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and it's why companies, institutions and global governments come to us for help meeting their biggest financial challenges. BlackRock runs on Aladdin. It has always been at the core of BlackRock. Aladdin® is an operating system for investment managers that seek to connect the information, people, and technology needed to manage money in real time. Our investment software combines risk analytics with portfolio management, trading, compliance, and operations tools...

About this role Team Overview This position requires hands on knowledge of Storage Technologies - NAS, SAN, Backup Infra & Cloud platforms. Should have a basic knowledge of industry Storage Hardware types and interoperability. Person in this role must be able to work with other platform engineers in their team location & global locations. The global APG Platform Storage team is a sizable team of over 18 individuals located in three different regions that support a highly available Storage environment hosted on prem & on cloud. We are looking for a Storage Cloud Engineer who can work with the global team to support and manage Storage products & Services hosted on cloud and on-prem environments. The team operates in a 24x7 model with Singapore covering 2 shifts Monday through Sunday, and Delaware covering 1 shift on Mondays to Sundays. Staff work a 5-day week, and some off hour project work required. In business-as-usual work, this position focuses on Cloud...

About this role About Dynamics Solutions Center The Dynamics Solution Center (DSC) is BlackRock's centralized team responsible for the end-to-end management of the Microsoft Dynamics CRM platform across the enterprise. Our team's mission is to empower client-facing teams with capabilities that accelerate commercial outcomes and evolve the platform in step with user and client needs while providing a reliable and effective service in supporting the use of the MS Dynamics platform. We are focused on evolving, developing, and implementing MS Dynamics features through effective product strategy and platform engineering of the application as well as global user support for our 5,000+ user base. Role Overview We are looking for a Microsoft Dynamics Support Engineer to provide advanced functional and technical support for Microsoft Dynamics CRM applications across BlackRock's Sales and Service teams and their partner organizations. This role sits within the Dynamics Solution...

About this role Role Description We are looking for a Data Platform Managed Services & Operations Lead to manage the client experience and scale Data operations for both BlackRock teams and clients. This includes onboarding data pipelines, operational support, incident management and problem management. This role will manage the client experience and ensure high availability, reliability, and performance of enterprise data platforms while enabling seamless onboarding of new use cases and clients. You will act as the bridge between engineering, business stakeholders, and operations teams to deliver stable and scalable data services. Key Responsibilities Platform Operations & L1 Support • Lead and manage L1/L2 operations for the Data Platform. • Ensure 24x7 monitoring, alerting, and first-level incident response. • Define and track SLAs, SLOs, and KPIs for platform performance. • Drive operational excellence and continuous improvement • Maintain SOPs,...

About this role Your team The Database Hosting team sits within Aladdin Engineering and is responsible for building and running resilient, secure, and high-performing database platforms that underpin BlackRock's investment and risk technology ecosystem. We operate critical, enterprise-scale data services that power global workflows for internal users and institutional clients. We are globally distributed and operate in a follow-the-sun model, partnering with application engineering, infrastructure, cyber, and risk stakeholders to deliver world-class reliability and service management across on-prem and cloud environments. Your role and impact You will help set the strategy and execution agenda for database platform engineering and operations, ensuring BlackRock's most critical data services meet the highest standards for availability, performance, resiliency, and security. You will partner with global engineering and operations teams to deliver operational excellence for...

About this role About BlackRock Aladdin BlackRock Aladdin®-inclusive of the Aladdin platform, eFront®, Aladdin Wealth™, and Preqin-empowers institutional investors to make more informed decisions by providing a common data language across the whole portfolio. Used by asset managers and owners including banks, financial institutions, pensions, corporations, insurers, and wealth managers, our technology enables clients to manage the entire process from building portfolios and managing performance to operations and accounting. With Preqin, our integrated tech and data solutions support clients across the pre- and post-investment cycles. Complemented by our interconnected ecosystem of partners, BlackRock Aladdin helps firms stay agile as market dynamics and client demands evolve. About this role We are seeking a strategic and execution-oriented Vice President to lead campaigns targeting our asset owner and wealth management audiences within the Aladdin Commercial Marketing...

About this role Job Description - Client Success Manager Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world . With a...

About this role About Aladdin Aladdin is our operating platform to manage financial portfolios. It unites client data, operators, and technology needed to manage transactions in real time through every step of the investment process. Aladdin combines sophisticated risk analytics with comprehensive portfolio management, trading, and operations tools on a single platform to power informed decision-making. The Aladdin Client Business (ACB) encompasses all the client-facing functions of Aladdin and is the entity responsible for growing the Aladdin business with our external clients, implementing our solutions and managing the services across the relationship lifetimes. Role Description The Business Development team engages with prospective clients to understand strategic business challenges and deliver mission-critical solutions. The team is looking to hire a motivated Vice President with a proven track record of consultative and value-based selling within the...

About this role Job Description - Client Success Specialist Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. With a...

About this role Team Overview: BlackRock's Reporting and Regulatory Solutions team (RRS) sits within Client Experience Operations and provides a range of services, encompassing report building, preparation and distribution for BlackRock's clients and regulators, new data and engineering solutions for reporting, and oversight & process updates for complex regulations. The Data Solutions team within RRS drives scalable data solutions for global client and regulatory reporting. The team partners across the firm and with external stakeholders to source, structure, and govern data, while implementing robust reporting and oversight controls that support the firm's regulatory change agenda. Job Overview: We are looking for a passionate Data Solutions Team Lead VP who enjoys engineering and optimizing data sets, building robust data pipelines, and contributing to the architecture of our data infrastructure. The ideal candidate will have a good background in data engineering,...

About this role About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4.Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management Team Overview The Dynamics Solution Center team sits within the Transformation pillar & supports a mission to create best-in-class...

About this role About BlackRock: Are you interested in building innovative technology that crafts the financial markets? Do you like working at the speed of a startup, and solving some of the world's most exciting challenges? Do you want to work with, and learn from, hands-on leaders in technology and finance? At BlackRock, we are looking for software engineers who like to innovate and solve sophisticated problems. We recognize that strength comes from diversity, and will embrace your outstanding skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual. We invest and protect over $11 trillion (USD) of assets and have an extraordinary responsibility to our clients all over the world. Our technology empowers millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being. Being a technologist at BlackRock means you get the best of both worlds: working for one of the most...

About this role Role Overview: We're seeking a Site Reliability Engineering (SRE) Lead to design, build, and maintain resilient, high-scale systems supporting BlackRock's Private Markets platform. In this hands-on leadership role, you'll apply deep engineering expertise to solve complex challenges, guide a global team, shape technical direction, and communicate effectively with senior stakeholders-ensuring the reliability of mission-critical systems that power private market investment workflows and decision-making. You will drive the adoption of AI-driven solutions to accelerate incident detection and triage, reduce toil, improve forecasting and capacity planning, and strengthen end-to-end observability and resilience. Role Responsibilit ies Take ownership of project priorities, deadlines and deliverables using Agile methodologies, with clear outcomes around reliability automation and AI-enabled operations Understand and refine business and functional...

About this role Role Overview Are you interested in building innovative technology that shapes the financial markets? Do you like working at the speed of a startup, but want to tackle some of the world's most sophisticated problems? Do you want to work with, and learn from, hands-on leaders in technology and finance? At BlackRock, we are looking for a Director of Engineering (Principal Engineer) who loves to innovate and tackle complex problems. We recognize that strength comes from diversity, and will embrace your unique skills, curiosity, and passion while giving you the opportunity to grow technically and as an individual. With over USD $11 trillion of assets, we have an exceptional responsibility: our technology empowers millions of investors to save for retirement, pay for college, buy a home, and improve their financial well-being. Being an engineering lead at BlackRock means you get the best of both worlds; working for one of the most sophisticated financial...

About this role BlackRock's Multi-Asset Strategies & Solutions (MASS) group provides investment strategies and solutions that employ sophisticated asset allocation, rigorous risk management, and extensive research to deliver specific outcomes tailored to client needs. Our team of over 300 multi-asset investment professionals manage a range of multi-asset investment strategies including diversified funds, managed accounts, alternatives, sustainability strategies and custom mandates for a diversified client base. Currently, MASS manages over $2 trillion in assets globally and has a strong presence in Sydney, New York, Princeton, San Francisco, London, and Asia Pacific. MASS is committed to attracting, developing and retaining a diverse and inclusive workforce regardless of race, national origin, gender identity/expression, sexual orientation, age, disability, marriage or civil partnership, or religion or belief. We are passionate about creating and promoting an environment...