59 customer service jobs found

About this role BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals . What team will you be on? Do you want to use your unique background to make an impact on the clients we service in a culture that thrives on quality, innovation, collaboration, and accountability? Do you thrive in a data environment where analytical and problem resolution proficiencies are key? Are you looking to advance your career? Look no further! The Retail Client Experience Management team, based in Boston, is responsible for providing the highest quality customer service to shareholders, prospective shareholders, and Financial Professionals. Additionally, we look after issue resolution, build and manage relationships with clients through verbal and written communications, and partner with...

About this role Associate, U.S. Transfer Agency Oversight Do you thrive in a stimulating and dynamic environment where project management skills are key? Look no further. We are seeking an Associate who is curious, analytical, and passionate to become part of our team. At BlackRock, we strive to empower our employees and actively engage their involvement in our success. Experience what it feels like to be part of an organization that makes a difference. The Transfer Agency Oversight team is seeking an experienced Associate to support transfer agent operations for BlackRock Mutual Funds, Registered Alternatives, and Money Markets. The Associate will play a critical role in coordinating transfer agent activities, monitoring service levels, and supporting the development of operating models and technology solutions. This role involves close collaboration with intermediary operations teams, transfer agents, vendors, and internal partners such as Product Groups, Legal, Fund...

About this role Team Overview This position requires hands on knowledge of Storage Technologies - NAS, SAN, Backup Infra & Cloud platforms. Should have a basic knowledge of industry Storage Hardware types and interoperability. Person in this role must be able to work with other platform engineers in their team location & global locations. The global APG Platform Storage team is a sizable team of over 18 individuals located in three different regions that support a highly available Storage environment hosted on prem & on cloud. We are looking for a Storage Cloud Engineer who can work with the global team to support and manage Storage products & Services hosted on cloud and on-prem environments. The team operates in a 24x7 model with Singapore covering 2 shifts Monday through Sunday, and Delaware covering 1 shift on Mondays to Sundays. Staff work a 5-day week, and some off hour project work required. In business-as-usual work, this position focuses on Cloud...

About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Business Unit Overview The Enterprise Services team oversees the firms' efforts around Safety, Security, Resilience, Real Estate, Travel and Executive Technology Support. The Real Estate Portfolio Management team manages the global portfolio for all...

About this role What we do BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients-period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future. That's why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and it's why companies, institutions and global governments come to us for help meeting their biggest financial challenges. BlackRock runs on Aladdin. It has always been at the core of BlackRock. Aladdin® is an operating system for investment managers that seek to connect the information, people, and technology needed to manage money in real time. Our investment software combines risk analytics with portfolio management, trading, compliance, and operations tools...

About this role What we do BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients-period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future. That's why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and it's why companies, institutions and global governments come to us for help meeting their biggest financial challenges. BlackRock runs on Aladdin. It has always been at the core of BlackRock. Aladdin® is an operating system for investment managers that seek to connect the information, people, and technology needed to manage money in real time. Our investment software combines risk analytics with portfolio management, trading, compliance, and operations tools...

About this role Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a collaborative team of over 400 members, we... Provide...

About this role About this role We at BlackRock encourage Software Engineers (Individual Contributors) to apply for roles within the Aladdin Engineering - Private Markets group situated in Gurugram, Haryana, India. This opening enables you to support a top-tier platform delivering wide-ranging solutions for private equity, private credit, real assets, and alternative investment managers internationally. We believe that innovation arises from diverse viewpoints and solid engineering expertise . In this role, you will develop your technical skills, work closely with global teams , and contribute actively to the progress of BlackRock's private markets technology stack. About Aladdin Private Markets Engineering team You will work with Aladdin eFront Invest, a key platform in BlackRock's private markets services. It provides wide-ranging tools for deal management, fund accounting, portfolio oversight, and reporting. In Private Markets Engineering, you will operate...

About this role The Global Payroll & Employment Tax function at BlackRock is a dynamic and dedicated group of professionals responsible for ensuring accurate payroll processing and tax compliance for our global employees. Our team is committed to maintaining compliance with all relevant regulations and providing exceptional service to our colleagues. We work collaboratively with various internal stakeholders to streamline operations and continuously improve our processes and value precision, efficiency, and a positive work environment. As Director, Head of APAC Payroll & Employee Payments, you will provide strategic leadership for payroll operations across multiple countries in the APAC region. You will drive transformation, ensure compliance, and deliver an exceptional employee experience through innovative processes and strong vendor partnerships. The countries in scope for this position will include India, Hong Kong, Japan, Singapore amongst many others which...

About this role The Aladdin Product Group develops and supports every facet of BlackRock's information system's needs. Our global teams perform a wide variety of activities, from maintaining system stability to growing the features and functionality of our state-of-the-art trading and asset management platform, Aladdin. The breath of our responsibilities calls for a diverse range of expertise. Team Overview The Aladdin Product Group, Post Trade Applications team provides technology solutions to support investment accounting, performance measurement, cash, asset reconciliation, Derivatives & Client Reporting. The team is responsible for a suite of applications including performance calculation engines, client and ad hoc reporting systems, reconciliation and data publication tools. Job Purpose Build Out Commercial Capabilities for Client Reporting Production on Aladdin Responsibilities include : 80% development of strategic systems around the Client Reporting...

About this role The Private Data Service ( P DS) team provides world-class expertise in the collection and validation of investment data for investors in alternative assets. P DS streamlines the exchange of data between limited and general partners, allowing investors the continuous access to accurate and standardized data. Private Data Service is a part of Aladdin Business , which comprise s over 1, 5 00+ professionals responsible for implementing and supporting our Aladdin clients, sales, and marketing, and ensuring the Aladdin Community maximizes Aladdin products through engagement and education We are looking for p rocess d riven d ata Analysts with financial and client relationship background to work within the data governance team processing, analyzing, validating and reviewing financial information submitted to a large provider of risk finance in Luxembourg. Our client enhances the lending capacity of financial intermediaries and stimulates bank lending to SMEs and...

About this role Role Description We are looking for a Data Platform Managed Services & Operations Lead to manage the client experience and scale Data operations for both BlackRock teams and clients. This includes onboarding data pipelines, operational support, incident management and problem management. This role will manage the client experience and ensure high availability, reliability, and performance of enterprise data platforms while enabling seamless onboarding of new use cases and clients. You will act as the bridge between engineering, business stakeholders, and operations teams to deliver stable and scalable data services. Key Responsibilities Platform Operations & L1 Support • Lead and manage L1/L2 operations for the Data Platform. • Ensure 24x7 monitoring, alerting, and first-level incident response. • Define and track SLAs, SLOs, and KPIs for platform performance. • Drive operational excellence and continuous improvement • Maintain SOPs,...

About this role Job Description - Client Success Manager Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. With a...

About this role Business Unit Overview: BlackRock Finance consists of finance professionals in disciplines including Financial Planning & Analysis (FP&A), Treasury, Tax, Finance Controls, Sourcing and Vendor Management, Finance Platform Support and Controllers. Treasury Accounting, which is included within Controllers, is a team with presence in Atlanta, Mumbai, and New York, responsible for corporate investment accounting activities globally. Job Purpose/Background: The Investment Accounting Team is responsible for the monthly accounting and reporting of BlackRock's corporate investment portfolio, derivatives, fund consolidations, minority investments, and external debt. The Vice President will lead the day-to-day product and minority investment accounting, including the preparation of supporting schedules used for the Firm's 10-Q/10-K disclosures. Key Responsibilities: Integration of new business to smoothly onboard investments to the team's...

About this role Job Description - Client Success Specialist Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organizations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. With a...

About this role About the Team: You will be joining a newly launched Forward Deployed Engineering team dedicated to client engagement and platform adoption. This team operates with a startup mentality within the company - high collaboration, agility, and a focus on delivering results. As a principal FDE, you'll serve as a key leader in this team, helping establish its practices and culture. You'll work alongside seasoned data platform engineers and product managers, directly contributing to our mission of empowering users to unlock maximum value from data. Job Summary: We are seeking a Principal-level Forward Deployed Engineer (FDE) Lead to spearhead client-facing technical engagements for our Enterprise Data Platform (EDP). In this high-impact individual contributor role, you will bring product-grade data engineering expertise directly to internal (and later external) clients to drive adoption of our EDP. This role is not primarily a pipeline engineering role....

About this role Job Description - Client Success Manager Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. From portfolio management and trading to compliance, operations, and risk oversight, Aladdin brings together people, processes, and data to create a seamless investment process. By providing a common platform and consistent information, Aladdin helps organisations make informed decisions, manage risk effectively, and trade efficiently - ultimately driving better outcomes for investors and institutions worldwide. We bring a breadth of experience across regions, strategies, and asset classes. 30 Years of experience delivering solutions 1,100 Aladdin clients 5,500 skilled engineers, financial modelers, and data experts supporting Aladdin The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world . With a...

About this role The Team: The Data & Research Management group is responsible for delivering accurate , timely , and complete data to enhance the value of Preqin's award-winning service. The trust in our underlying content enables our clients to make key investment decisions. Besides simply collecting content, Data & Research Management collaborates extensively with internal and external stakeholders to improve our data offering leveraging technology and subject matter expertise . The team understands the end-to-end lifecycle of data and establishes business intelligence reports seeking operational excellence Role Overview: The Director - AMER Data Contributions role is an outstanding leadership opportunity based in our vibrant New York office. This position is integral to Preqin , a part of BlackRock's data leadership team and is charged with steering the strategic direction of our data initiatives. By working closely with the Data, Product, and...

About this role About Preqin This role sits within Preqin , a part of BlackRock. Preqin plays a key role in how we are revolutionizing private markets data and technology for clients globally, complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio. You will be joining the world's leading data and insights provider for the alternatives assets industry. We empower the finance community with comprehensive data and expert insights so they can make faster and smarter investment decisions with precision and confidence. We are a forward-thinking company and strive to make an impact by enabling our customers to envision future possibilities, invest in ideas and infrastructure that build strong communities. Job Overview Data is core to Preqin's industry offerings, and the data and research management team delivers accurate , timely and complete data enhancing the value of our award-winning offerings. The trust in...

About this role Aladdin Business Development - Director From its inception, BlackRock has been driven by a clear and purposeful mission. Over time, we refined our expression of that mission to what it is today: helping more people achieve financial well-being. This mission underscores our firm belief in BlackRock's vital role in enhancing the quality of life for individuals. Aladdin was created early in the firm's history to ensure that the investment professionals at BlackRock have the best-in-class data, analytics, and tools to manage client assets. Twenty years ago, BlackRock made Aladdin available to other asset managers and asset owners. Today, Aladdin is relied on by approximately 55,000 investment professionals around the world. What does this mean for YOU? As a Director within the Aladdin Business Development team, you will be a leader responsible for shaping and executing our go-to-market strategy. You'll engage with senior stakeholders at prospective clients to...