2 desktop support technician jobs found in New York

About this role Company: BlackRock Financial Management, Inc. Job Title: Associate Location: 50 Hudson Yards, New York, NY 10001 Job Duties: Engage with Aladdin users on product-specific workflows, product, process and service. Drive support initiatives by engaging regularly with development teams. Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve. Act as key liaison between the Aladdin Client Experience, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business. Work with key stakeholders across the Aladdin business to deliver against product specific, high impact projects. Analyze client inquiry trends using data and user feedback and implement solutions to improv. Identify function gaps and areas of strategic improvement from a product perspective. Formulate and implement strategic objectives to improve Aladdin user experience through process and technology...

About this role The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware and software. The team is skilled in supporting a wide range of technologies, including PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks. Support is provided in person, by phone, or email, and includes phone/remote support, desk-side support, break/fix, move/add/change, AV support, and more. Other tasks include user outreach, asset tracking, and vendor coordination. Responsibilities: Respond to user inquiries, email, or phone-generated support calls Escalate high-impact problems while maintaining responsibility. Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS. Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers,...