34 client service manager jobs found in Mumbai

About this role Purpose of Position : The Outsourced Provider Services provides accounting & reporting services to over 30 accounting clients. We provide services including the preparation of monthly accounting packages and quarterly footnote schedules, reconciliation of cash and positions, and calculation of portfolio performance. The Reconciliation Analyst will be responsible for reconciling cash balances, transactions and positions, researching and timely resolving differences, preparing reconciliations, and recommending and implementing operational improvements to ensure efficient and accurate processes on behalf of the Insurance Accounting clients. Primary Responsibilities Include : Completing day to day assigned tasks, including, control reports, cash and position break resolution, inbox and dashboard monitoring, client and portfolio data maintenance, and daily subscription/redemption activity. Providing high quality client service externally and internally....

About this role About OPS Reconciliation The Outsourced Platform Services Reconciliation Team is a dedicated group of professionals who ensure that all BlackRock cash & position data are accurate for critical processes including investment management, analytics, compliance, and regulatory. Cash & Position types include, but are not limited to, equities, fixed income, OTC derivative positions (swaps, swaptions, FXs, and synthetics) and collateral. We provide information services and solutions in supporting this business. The roles and responsibilities will include actively handling risk and exposure for BlackRock by ensuring the investment book of record is reconciled with the custodian, manager, client and/or prime record holders daily. The role requires an understanding of the mechanics of the reconciliation process, exception management, troubleshooting issues, driving innovative enhancements, data analysis, maintaining documentation, assisting management in leading...

About this role Reconciliation Associate The Outsouced Platform Services Recon Team is a dedicated group of professionals who ensure that all BlackRock cash & position data are accurate for critical processes including investment management, analytics, compliance, and regulatory. Cash & Position types include, but are not limited to, equities, fixed income, OTC derivative positions (swaps, swaptions, FXs, and synthetics) and collateral. We provide information services and solutions in supporting this business. The roles and responsibilities will include actively handling risk and exposure for BlackRock by ensuring the investment book of record is reconciled with the custodian, manager, client and/or prime record holders daily. The role requires an understanding of the mechanics of the reconciliation process, exception management, troubleshooting issues, driving innovative enhancements, data analysis, maintaining documentation, assisting management in leading...

About this role The Learning Multimedia & AI Production Associate is the creative engine of the Scaled Learning Team in Mumbai , responsible for driving digital learning content production in a wide variety of topics - ranging from asset management to compliance . This role focuses on the deployment of the AI-based authoring toolkit to reduce traditional production hours while significantly increasing learner engagement. You will be responsible for replacing text-heavy, static content with high-fidelity interactive simulations, AI-driven avatars, and motion graphics that simplify complex financial concepts. What you need to succeed in this role: Ability to plan training with strong creative vision. Quick understanding of new subject matter with the ability to quickly demonstrate creative vision in storyboard s to the stakeholders . Experience creating reusable training templates. Proactive approach and current knowledge of interactive training design....

About this role About Aladdin Data (AD) At BlackRock, Data is the core of everything we do. The ability to acquire, store, analyze, and extract insight from data fuels our competitive edge. The Aladdin Data (AD) team drives this data ecosystem, ensuring that BlackRock's data infrastructure powers smarter decisions for our clients and the business. About the Data Integrity Group (DIG) The Data Integrity Group (DIG) is the backbone of BlackRock's investment decision-making process. We manage critical security, market, and credit data, working closely with teams like Portfolio Management, Risk, and Compliance to ensure data accuracy and availability across our proprietary Aladdin® system. With over $30 trillion in AUM across six continents, DIG's work is fundamental to BlackRock's success. About this role We are seeking a Director of Engineering for the Data Integrity Group (DIG) to lead the intersection of reference data operations, platform engineering, and data...

About this role Role Description We are looking for a Data Platform Managed Services & Operations Lead to manage the client experience and scale Data operations for both BlackRock teams and clients. This includes onboarding data pipelines, operational support, incident management and problem management. This role will manage the client experience and ensure high availability, reliability, and performance of enterprise data platforms while enabling seamless onboarding of new use cases and clients. You will act as the bridge between engineering, business stakeholders, and operations teams to deliver stable and scalable data services. Key Responsibilities Platform Operations & L1 Support • Lead and manage L1/L2 operations for the Data Platform. • Ensure 24x7 monitoring, alerting, and first-level incident response. • Define and track SLAs, SLOs, and KPIs for platform performance. • Drive operational excellence and continuous improvement • Maintain SOPs,...

About this role About the team BlackRock Index Services (BIS) is responsible for the design, development, and administration of Fixed Income, Equity & Multi-Asset indices for internal and external clients. Our success hinges on producing highly accurate, best-of-breed indices in a timely manner. BIS is looking for an experienced Lead Software Engineer to contribute to the design and implementation of our next generation Equity, Fixed Income & Multi-Asset Index calculation, simulation and delivery platform. Role Responsibilities • This role will be responsible for all aspects of software development, testing and support by harnessing modern development technologies • As a key member of our engineering team, you will be encouraged and empowered to bring your ideas forward to help shape our technology roadmap & solutions. • Collaborate with cross-functional teams to deliver innovative Indices • Convert high-level architecture to component...

About this role Business Description Our Investment Grade Research Team is searching for a Associate (Credit Research) to be based in Gurgaon/Mumbai. Strong financial modeling, analytical, and written and verbal communication skills are paramount. The candidate should be capable of undertaking surveillance credit coverage/ primary credit coverage of a defined list of issuers and work collaboratively with the team in New York. Generalists are encouraged to apply, although candidates with experience in covering Industrials and Auto sectors will be desirable. The role will be part of our Global Fixed Income team and will report into a manager locally. Responsibilities: Fundamental credit research on a defined list of Issuers. Ability to make an informed view on absolute credit risk along with risks and mitigants. Should be adept in writing Credit reports and able to highlight key investment criteria to make an informed decision. Would be responsible for...

About this role The Team: The Global Marketing & Digital Wealth organization at BlackRock is a forward-looking, globally connected team at the center of the firm's most high-impact priorities. We are architects of growth, working across functions and markets to unlock opportunities and accelerate outcomes for the business. In collaboration with both internal and external partners, we design the conditions for success-delivering next-generation campaigns, brand platforms, communications, training, and client experiences. Our work is powered by world-class centers of excellence spanning content strategy, research & analytics, and digital platforms & experiences. Role and Impact: The Global Digital Team, including Digital Data Platforms and Digital Experiences, is a fast-growing global function at BlackRock which seeks to engage a multi-trillion-dollar audience of investors, advisors, and institutions with our diverse range of investment products. We are at...

About this role When BlackRock started in 1988, its founders envisioned a company that combined the best of financial services with innovative technology. They imagined a business that would provide financial services to clients as well as technology services to other financial firms. The result of their vision is Aladdin, our industry leading, end-to-end investment management platform. With assets valued over USD $10 trillion managed on Aladdin by BlackRock alone, and over 150 other investment managers and asset owners using Aladdin, our technology empowers millions of investors to save for retirement, pay for college, buy a home and improve their financial wellbeing. About Aladdin Data (AD) Data is at the heart of Aladdin and increasingly the ability to acquire, store, analyze and gain insight from data has become a key component of what differentiates us. The Aladdin Data (AD) team is responsible for the data ecosystem within BlackRock. Our goal is to build and maintain a...

About this role Role Description The Learning Experience Designer is responsible for designing and developing effective and engaging learning experiences in various topics of mandatory and compliance trainings. This role collaborates with stakeholders to assess learning needs, applies instructional design principles, and manages the creation of digital learning with high efficiency, utilizing a team of elearning developers. Key Responsibilities: Manage the intake, approval and content creation processes of mandatory and compliance trainings globally Conduct needs assessments and analyze learning gaps through available data liaise with business and compliance stakeholders. Collaborate with the content sponsors, owners and SMEs to ensure meeting course objectives both from learning and business risk management perspectives. Implement and support blended learning strategies, incorporating digital and in-person elements. Evaluate the effectiveness of learning...

About this role About Global Fixed Income Team BlackRock's active fixed income portfolio strategies stretch across a range of investment styles and segments of the fixed income universe. The breadth and depth of our platform puts us in a strong position to potentially deliver attractive returns in various market environments. With a focus on alpha generation and risk management, the team uses a top-down view from lead portfolio managers and bottom-up expertise from our sector specialists. Responsibilities: Collaborate with AI engineers & Data Scientists to build robust backend infrastructure and engaging user interfaces for AI solutions. Build and maintain backend services, pipelines and APIs to integrate front-end and back-end systems efficiently ensur ing smooth data flow and state management. Architect scalable systems capable of handling high throughput and low-latency requirements. Implement integrations with databases, third-party APIs, and...

About this role Investment Accounting Data Management Associate BlackRock is o ne of the world's preeminent asset management firms and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from meticulous fundamental and quantitative active management approaches aimed at maximizing out-performance to highly efficient indexing strategies designed to gain broad exposure to capital markets. Business Unit Overview: The Investment Accounting Group (IAG) provides accounting and regulatory data services to clients who have outsourced their accounting function to BlackRock. Our Accounting Services include the preparation and oversight of monthly accounting packages and support schedules, including regulatory returns and statutory reporting. As well as working with clients to deliver our services, the IAG team also...

About this role The Business Analyst / Team Lead for the Data Management i-Hub in Mumbai is responsible for leading requirements gathering, coordinating delivery across a team of developers, and ensuring high-quality data management, reporting, and workflow solutions for Private Markets. This role demands deep business and operational understanding, strong analytical and technical capabilities, and the ability to translate complex investment and operational needs into scalable, efficient data and analytics solutions. The individual will oversee development work across SQL, Snowflake, Power BI, and Power Apps, guiding the team to deliver reliable, well-governed, and value-driven outcomes. Responsibilities Lead end-to-end requirements gathering, elicitation, and documentation for data, reporting, and workflow solutions supporting Private Markets. Partner with investment, operations, risk, and technology stakeholders to understand business processes, data flows, and pain...

About this role Business Overview PMGTech is the horizontal technology platform within BlackRock's Portfolio Management Group (PMG), integrating investment research with advanced engineering, AI, and alternative data to make technology a direct driver of alpha. It operates as one global team across three verticals - Platform Strategy, Research Solutions (DS&S), and Platform Change (IPT) - partnering closely with the BlackRock Aladdin ecosystem and PMG investment leadership. This integrated model delivers a coherent tech strategy, strengthens the research community, and scales capabilities across regions, asset classes (Equities, Fixed Income, Multi-asset), and investment styles (discretionary and systematic). PMGTech leads PMG's AI strategy by building an AI-ready research environment, unified data layer, agentic orchestration networks, and an investment-focused application layer to deploy AI-powered research solutions into production. As part of PMGTech , you will...

About this role What is Global Marketing function in BlackRock? The Digital Platforms & Experiences team is part of the fast-growing Global Marketing function at BlackRock which seeks to scale our platforms, embody our brand and better engage a multi-trillion dollar audience of investors, advisors and institutions. The Digital team is at the center of a company-wide focus on expanding how design, technology and data can serve our users better. We are building the firm's digital vision, developing scaled platforms and collaborating across the business to launch simple, design-forward and user-centric experiences across our web, mobile and digital assets. In line with our commitment to innovate and drive client engagement, we are building AI capabilities for our clients. To achieve our goal, we work closely with other teams, including UX, Aladdin Engineering, Enterprise Architecture, SRE, InfoSec, application development teams or even external vendors. Primary...

About this role Team Overview BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations. About this role BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all our clients, from wealth advisors to family offices to endowments and foundations. We are rapidly growing and seeking SMA Operations Analysts. This role will have the opportunity to influence significant change and create a lasting impact. The ideal candidates will demonstrate strong operations problem-solving abilities, meticulous attention to detail, and exceptional organizational skills. Client...

About this role Client Service & Solutions Client Services & Solutions is a client‑centric organization that brings together Client Experience Delivery and Outsourced Platform Services to deliver seamless, consistent end‑to‑end client experiences across BlackRock and Aladdin. By aligning digital capabilities, service expertise, and relationship management, the team simplifies client journeys and supports the firm's commercial ambitions. Team Overview The Service Innovation Desk (SID) is part of the firm's global CSS organization and brings greater efficiency to how we service our clients. It aims to centralize service tasks, uncover automation and efficiency opportunities and drive scale. Role Summary The RFP / DDQ Team is responsible for end‑to‑end coordination and drafting of Requests for Proposal (RFPs), Requests for Information (RFIs), and Due Diligence Questionnaires (DDQs) to support new and existing business opportunities for Institutional and Wealth...

About this role About this Role BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our clients-period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future. That's why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and its why companies, institutions and global governments come to us for help meeting their biggest financial challenges. BlackRock runs on Aladdin. It has always been at the core of BlackRock. Aladdin® is an operating system for investment managers that seek to connect the information, people, and technology needed to manage money in real time. Our investment software combines risk analytics with portfolio management, trading, compliance, and operations...

About this role Are you an Investment Accounting professional searching for an exciting, significant, multi-faceted opportunity with the world's largest asset manager? If you pride yourself on building positive relationships, developing process solutions and bringing strategic visions to fruition, then look no further! BlackRock is pursuing a Vice President to become a part of the team. We recognize that strength comes from diversity, and will accept rare skills, eagerness, and passion. All the while supporting the freedom to grow authoritatively and as an individual. We know you want to feel valued every single day and be recognized for contributions! At BlackRock, we strive to equip our employees and actively engage their involvement in our success. Our technology and services empowers millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Join the team and experience what it feels like to be part of an organization...