Nov 11, 2025
Ameriprise Financial
As a key member of the Technology Operations Center (TOC), the IT Major Incident Commander (MIC) Senior Operations Analyst will collaborate with leaders and operations teams across Ameriprise Information Technology to identify, resolve, and reduce critical technology issues leading to business impacts. The TOC Sr. Analyst will ensure Ameriprise IT Infrastructure and Application environments are set up for observability and recoverability, and that operations teams are equipped to react to and restore critical technology impacts, reporting on and delivering recommendations for any assessed opportunities for improvement. They will assess trends to identify systemic issues, and lead Root Cause Analysis efforts to prevent recurrence of observed issues and improve the operational stability and resiliency of the organization. The IT MIC Sr. Analyst will also act as a team lead, guiding fellow team members and leading continuous service improvements to team...
Professional Diversity Network
Minneapolis, MN, USA
Full-Time
