3 customer success director strategic jobs found in London

About this role Managing Director - Global Head of Digital Client Experience Location: LDN or NY About the Role We're looking for a proven, tech-focused Client Success leader to build, scale and optimize a high-performing team. A strategic operator who thrives in fast-paced, high-volume environments. This person needs to be a transformation expert with a start-up mindset to build and execute a strategy delivering client success excellence to thousands of clients across the globe while enabling our future growth to be delivered at scale. This leader will have experience in building global teams, expert knowledge on leveraging technology, automation, AI and data-driven insights to drive client adoption, retention, and expansion. They must be a leader in leveraging AI techniques to solve scale challenges. As a senior leader, you will drive alignment across executive stakeholders, represent the voice of the client at the leadership table, and ensure client success is a...

About this role Being part of BlackRock means joining a community of experienced, ambitious professionals working on some of the world's most complex financial challenges. Our founder-led culture continues to feel entrepreneurial - we work with pace, purpose, and a strong commitment to delivering for our clients. BlackRock's Multi-Asset Strategies & Solutions (MASS) business is the investment group at the heart of the firm's portfolio construction, asset allocation, and active management ecosystem. MASS draws on BlackRock's full toolkit of index, factor, and alpha-seeking capabilities to deliver precise investment outcomes and differentiated alpha insights. With more than 600 investment professionals, MASS combines sophisticated asset allocation expertise , thorough risk management, extensive market insights, and industrial scale implementation capabilities to develop whole portfolio solutions for wealth and institutional clients . MASS currently manages over $2.5 trillion...

About this role About Hyperion Hyperion is BlackRock's strategic platform for AI-enabled processing of unstructured data, in particular related to Private Markets. The platform enables internal and eventually external customers to build data processing workflows. The goal is to automatically process millions of documents, news articles, and websites every day by leveraging the latest technology for workflow orchestrations and AI data processing. Role Overview You will join BlackRock's Private Markets Data Engineering organisation, leading the development of the Hyperion platform. Y ou will lead the team that design s , build s , and operate s a scalable, production-grade platform in close alignment with other leaders of the project as well as leaders of other areas of BlackRock. Key Responsibilities Own senior technical leadership and architectural direction for the nascent Hyperion platform, i.e., making strategic trade-offs, solve complex...