3 customer operations manager jobs found in London

About this role This role is focused on business development across UK-headquartered marquee and enterprise clients, many of which operate with a significant global footprint. This role sits within Preqin, part of BlackRock's Aladdin Client Business. Together, we are transforming how private markets data and technology power investment decisions globally. Preqin plays a critical role in expanding BlackRock's private markets capabilities, complementing the Aladdin platform and helping clients view, analyze, and act across their entire portfolio. We are ambitious, collaborative, and deeply client focused - and we are just getting started! Our mission is to create a better financial future for our clients. We are a diverse bunch of people who like to analyse, reinvent, and enhance how we work, and all in the pursuit of a better experience for our colleagues and clients. There are limitless problems to solve and opportunities for development, alongside a team of clever and caring...

About this role Managing Director - Global Head of Digital Client Experience Location: LDN or NY About the Role We're looking for a proven, tech-focused Client Success leader to build, scale and optimize a high-performing team. A strategic operator who thrives in fast-paced, high-volume environments. This person needs to be a transformation expert with a start-up mindset to build and execute a strategy delivering client success excellence to thousands of clients across the globe while enabling our future growth to be delivered at scale. This leader will have experience in building global teams, expert knowledge on leveraging technology, automation, AI and data-driven insights to drive client adoption, retention, and expansion. They must be a leader in leveraging AI techniques to solve scale challenges. As a senior leader, you will drive alignment across executive stakeholders, represent the voice of the client at the leadership table, and ensure client success is a...

About this role About Fixed Income: The Fixed Income team provides a range of fixed income products that suit different client needs for risk and return. Within Fixed Income, there are two active investment processes: fundamental business uses fundamental investment styles and strategies to create alpha for clients; and the model-driven business uses advanced quantitative strategies to create alpha for clients. This role is in the fundamental fixed income team. The Product Strategy (PS) team is tasked with representing the investment platform and specific strategies with external clients such as investment consultants, existing clients, and prospects, which encompasses both pitching for new money, as well as servicing and defending existing assets. The PS team also contribute to the fixed income specific thought leadership for clients. The Product Strategy team also represent the investment platform in internal forums with our distribution partners, such as iShares and...