3 operations technician 1 jobs found in Charlotte

Job Title: Genesys Engineer (On-Premise Applications) Location: Charlotte, NC (Hybrid) Contract Length: 24 Months Job Description: We are seeking a highly skilled Genesys Engineer with deep expertise in Genesys Engage On-Premise applications to join our team in Charlotte, NC. The ideal candidate will bring 5+ years of experience with Genesys Engage and proven hands-on expertise deploying and supporting on-premise environments. Key Responsibilities: Deploy, configure, and support Genesys Framework/Management components in on-premise environments. Work with SIP Servers, Resource Manager, MCP, CUCM Tservers, Universal Routing Server, Stat Server, GAX, WDE, and Callback. Collaborate with cross-functional technical teams to troubleshoot and resolve production issues. Ensure system reliability, scalability, and performance optimization. Support release deployments, upgrades, and ongoing enhancements to Genesys environments. Provide technical expertise...

Lead ServiceNow Developer Location: Charlotte, NC (Onsite) Type: 18 Months Contract Pay: $82/hr - W2 ONLY, NO C2C Position Summary: We are seeking a highly organized and technically skilled IT Operations & ServiceNow Support Lead to join our team in Charlotte, NC . This position requires a well-rounded professional with a strong background in ServiceNow development, production support, and Agile team environments. The ideal candidate will be responsible for managing day-to-day IT operations, leading small technical teams, and ensuring smooth incident resolution and workflow optimization through ServiceNow. Key Responsibilities: Lead and support ServiceNow development , including workflow customization, integration, and module implementation. Provide production support to ensure continuous availability and performance of business-critical applications. Manage and oversee small team(s) of support professionals in an Agile (Scrum) environment,...

Job Title: Cisco Voice Engineer - Telecommunications Voice Delivery Location Options: Charlotte, NC | Cincinnati, OH | Raleigh, NC (Hybrid) Duration: 12 Months Contract Pay Rate: $71-76/hr W2 ONLY Position Summary We are seeking a highly motivated and skilled Cisco Voice Engineer to join our Telecommunications Voice Delivery Team . This role is essential in designing, implementing, and supporting Cisco-based voice communication systems across the enterprise. The ideal candidate will have strong expertise in Cisco Unified Communications Manager (CUCM) , voice gateways , and VoIP technologies , and will contribute to scalable, secure, and reliable voice services. Work will be managed within an Agile delivery framework using Jira for task tracking and progress monitoring. Key Responsibilities Voice Infrastructure Management: Design, configure, and maintain Cisco voice technologies, including CUCM, Unity Connection, Webex, gateways (VG310, ISR),...