67 customer service jobs found in Cambridge

City of Cambridge ABOUT THE HOUSING DEPARTMENT The Housing Department coordinates efforts to meet the housing needs of low, moderate, and middle-income residents through initiatives that create and preserve affordable housing, especially for families with children, and offers access to affordable housing. The Housing Department oversees the use of Trust funds and works with affordable housing developers to leverage this funding with resources from other public and private funders. The Department also works with partners to ensure new affordable housing reflects the City's commitment to high quality, environmentally sustainable design and construction, and creates valuable resources for future residents and the community. ABOUT THE ROLE The Inclusionary Rental Housing Associate will be a key member of the Housing Department's inclusionary rental housing program team. They will work with rental applicants, tenants, City staff, non-profit organizations, Cambridge and other...

City of Cambridge ABOUT THE DEPARTMENT: The Department of Public Works is a 250-person department of professional, technical, administrative and labor service employees, committed to providing dependable, high-quality services; developing a safe, healthy, livable environment; supporting and developing the work force; engaging the community and providing excellent customer service; and planning for a sustainable future. The Assistant Commissioner for Operations is a key member of the leadership team at Public Works. The Assistant Commissioner reports to the Commissioner and oversees eight operational divisions and functions for the department: Streets & Sewer Maintenance, Parks, Urban Forestry, Buildings, Solid Waste, Vehicle Maintenance, Cemetery, and Electrical. Operational Division Heads for these eight divisions report directly to the Assistant Commissioner, and the Assistant Commissioner has delegated supervisory responsibility across the department. The ideal...

City of Cambridge ESSENTIAL DUTIES AND RESPONSIBILITES: Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers' advisory and clerical duties in all areas of the library. Deliver exceptional and engaging customer service to the public. Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials. Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration). Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance. Monitor public areas of library. Communicate and apply library policies and procedures; address and resolve patron issues, referring to other...

Biogen About This Role The Executive Assistant will be a dynamic and self-motivated individual able to provide executive administrative support to the Head of US Specialty Immunology. The right candidate must be flexible, organized, proactive, collaborative, curious, and calm under pressure. Excellent communication, inter-personal and collaboration skills are essential for this role due to interactions across all levels of the organization. Demonstrated experience problem-solving with diplomacy and tact is required. This position also requires a professional demeanor, sense of urgency, the ability to prioritize, and a high level of discretion with the ability to appropriately handle sensitive and confidential information. The candidate must enjoy a dynamic atmosphere, show good judgment, initiative and be willing to take on additional tasks and responsibilities as needed to achieve goals and deliverables. What You'll Do Complex calendar and meeting management:...

City of Cambridge ABOUT THE DEPARTMENT The Cambridge Emergency Communications Department (ECD) The Emergency Communications Department operates the City's Combined Emergency Communications and 911 Center (ECC) and Public Safety Information Technology (PSIT), located at the Robert W. Healy Public Safety Facility. ECC receives over 50,000 911 and other emergency type calls and alarms throughout the year and manages the coordinated dispatch of police, fire, and emergency medical services (EMS) as well as other resources. ECC staff handles over 180,000 non-emergency calls regarding quality-of-life issues related to noise, traffic, lost property and after-hour responses for City services and information. PSIT handles all IT maintenance, troubleshooting, and project management for Police, Fire and Emergency Communications. ABOUT THE ROLE Reporting to the Director, the Administrative Coordinator will be responsible for providing administrative support to the department's...

City of Cambridge ABOUT THE DEPARTMENT OF HUMAN SERVICE PROGRAMS: The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP's extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers. ABOUT THE COMMUNITY LEARNING CENTER: The Community Learning Center (CLC) empowers a diverse community of adult learners to transform their lives and realize their potential through education, skills development, and community participation. Learners are predominantly low-income Cambridge residents and come from a variety of ethnic, linguistic, and racial backgrounds. They are enrolled in English classes or Adult Education for high school equivalency, employment training, or preparation for college. Classes meet 2 mornings or 2...

City of Cambridge ABOUT THE ROLE: The City Clerk is the official record keeper for the City of Cambridge. Appointed and held accountable by the City Council for a three-year term, the City Clerk performs those duties prescribed by the laws of the Commonwealth of Massachusetts and the ordinances of the City of Cambridge and other such duties as the Cambridge City Council prescribes. Records kept by the Clerk's Office include vital statistics (including births, marriages, domestic partnerships, and deaths), business and professional certificates, cemetery deeds for the Cambridge Cemetery, and the Cambridge Municipal Code and Cambridge Zoning Ordinance. The City Clerk is responsible for preparing and maintaining City Council documents, filings related to appeals before the Board of Zoning Appeal and Planning Board, and advertisements and postings of all notifications of meetings of Cambridge municipal bodies including all official City Boards and Commissions. The Clerk's Office...

City of Cambridge ABOUT THE ROLE : The Department of Public Works is a 250-person department committed to providing dependable, high-quality services; developing a safe, healthy, livable environment; supporting and developing the work force; engaging the community and providing excellent customer service; and planning for a sustainable future. The Supervising Engineer is a key member of the engineering team at the Department of Public Works and reports to the Commissioner through the Assistant Commissioner for Engineering/ City Engineer. The Supervising Engineer will be part of the management team within the Engineering Division and will work towards the goal of providing efficient operations and excellent customer service. The person in this role will perform high level organization and management duties for the Department requiring excellent customer service, sound decision-making, financial responsibility and problem-solving. ESSENTIAL DUTIES AND RESPONSIBILITIES:...

City of Cambridge ABOUT THE ROLE : The Department of Public Works is a 250-person department committed to providing dependable, high-quality services; developing a safe, healthy, livable environment; supporting and developing the work force; engaging the community and providing excellent customer service; and planning for a sustainable future. The Senior Engineer is a key member of the engineering team at the Department of Public Works and reports to the Assistant Commissioner for Engineering/ City Engineer through an Engineering Division Supervising Engineer. The Senior Engineer will work towards the goal of providing efficient operations and excellent customer service. The person in this role will be an important contributor to the Department's Capital Improvement programs in the areas of sewer separation, stormwater management, street reconstruction and other public infrastructure improvements, and will provide effective community relations, sound decision-making,...

City of Cambridge ABOUT THE DEPARTMENT: The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP's extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers. ABOUT THE ROLE: The Pro Shop Assistant is a member of the DHSP Recreation staff, responsible for management of a limited retail operation, bookings, tee times and clubhouse oversight at the Thomas P. O'Neill, Jr./Fresh Pond Golf Course. The environmentally sensitive and challenging public nine-hole golf course operating from early spring through early December located on part of the Fresh Pond Reservation and operated under the guidelines of the Fresh Pond Stewardship Plan. ESSENTIAL DUTIES AND RESPONSIBILITIES: Taking technical supervision from and...

City of Cambridge ABOUT THE DEPARTMENT: The Inspectional Services Department (ISD) implements the City's enforcement program related to the Massachusetts State Building Code, the City Zoning Ordinance, and portions of the State Sanitary Code. ISD prides itself on delivering excellent customer service and using enforcement as a tool to promote the health and safety of the Cambridge community. Over 80% of greenhouse gas emissions in Cambridge comes from buildings. ISD ensures that new building construction and major renovations are energy efficient, reduce greenhouse gas emissions, prepare for and adapt to the effects of climate change, and support best practices for overall environmental performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Under the general supervision of the Building Commissioner or Assistant Building Commissioner or Manager of Building Inspections, processes building permit applications and examines and approves plans for new buildings/structures,...

City of Cambridge ABOUT THE DEPARTMENT: The Purchasing Office is responsible for implementation and administration of the City's centralized procurement processes, ensuring that all purchases of goods and services are made in accordance with State law and City Ordinance and are open, fair, competitive, and obtained at the lowest possible cost. The Purchasing Office promotes the use of Commonwealth of Massachusetts contracts when appropriate and encourages participation of and outreach to minority, local and women-owned businesses. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reporting to the Assistant Purchasing Agent for Goods and Services, the Buyer is responsible for ensuring City departments engage in cost effective purchasing procedures, policies, and practices that are in compliance with M.G.L. Chapter 30B and City ordinances. The Buyer shall work cooperatively with City Departments and other stakeholders to help ensure efficient and accurate workflow of the...

City of Cambridge ABOUT THE WATER DEPARTMENT: The Cambridge Water Department (CWD) is a municipally owned and operated water utility, responsible for the treatment and delivery of water to the residents of Cambridge and the preservation, protection, and management of the City's watershed and its two reservoirs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Water meter installation: Repair or replacement of water meters Install and program Meter Transmitter Units (MTU) in public, private, institutional, or industrial establishments Troubleshoot water meters and MTUs when necessary Inspect water piping Perform accuracy testing on removed water meters Turn on and shutoff water as required Customer Service: Investigate high water bills Investigate problems/complaints as well as investigate potential leaks at customer's property Schedule appointments with customers, prepares reports Verify exception reports, account numbers, MTU serial numbers and...

Capital One Applied Researcher II (AI Foundations) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI...

Capital One Sr. Lead AI Engineer Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and...

Capital One Lead AI Engineer Overview: At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and...

Capital One Platform Engineer, Workday (Functional) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that's leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One's Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Work with product owners to understand desired...

PerkinElmer Responsibilities Location Cambridge, MassachusettsUS Job ID REQ-056836 In addition to "normal CSE task" of troubleshooting, repair, and maintenance of laboratory equipment a Senior CSEs responsibilities also include: This role works closely with LIS Functional Lead and serves as second point of contact within LIS team for questions and concerns (exclusive of personnel and HR issues). Provide system matter expert (SME) front line support for the maintenance, qualification, and repair of multi-vendor scientific equipment. Diagnoses and resolves multi-vendor scientific equipment problems that other engineers cannot resolve prior to calling for third party assistance. Train other field engineers and customers in equipment solutions to limit downtime. Assist in driving the team towards zero service recalls. Support Functional Lead in scheduling and assigning and load balancing scheduled and corrective calls. Ensures customer satisfaction by advising...

Biogen About This Role: As the Head of Commercial Learning, you will be responsible for the end-to-end learning strategy for the US commercial organization. You will lead a high-performing team of trainers and instructional designers to build a "Learning Organization" that translates brand strategy into field behaviors. You will ensure that every member of the field force-from new hires to veteran leaders-possesses the customer engagement, clinical, pull-through, and leadership competencies required to succeed in a highly regulated and competitive marketplace. Additionally, you will lead the strategy, development, and execution of training programs for sales and market access teams across levels while managing budgets, teams, vendors, and using metrics to prove ROI and drive performance. What You'll Do: Oversee the creation of comprehensive learning pathways for diverse roles, including Sales Representatives, Field Managers, and Market Access professionals. Develop...

Biogen About this role The National Medical Account Director (MAD) role is a part of the Medical Market Access Team in US Medical Affairs, a strategic partner within Biogen, that helps inform medical access and care across our therapeutic areas and pipeline to improve meaningful patient outcomes. The National MAD combines scientific expertise with knowledge of US managed care organizations, health care policy as well as health economics and outcomes research (HEOR) to serve as the medically accountable lead for National Payor/Health System Accounts. This role leads scientific engagement & HEOR Medical strategy and supports business objectives with assigned US healthcare systems and National payer related organizations. As a key member of the Medical Market Access Team, this individual will work closely with cross-functional stakeholders (US Market Access & Reimbursement, Medical Director and Commercial leaders across therapeutic areas, Global Value & Access,...