43 access service representative jobs found in Boston

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary As a part of the Document Management team in the Quality, Compliance, and Oversight Office, the Records and Information Senior Manager is responsible for assisting with the creation and planning of the Agency records management program for both core mission and administrative records, regardless of medium or format at the MBTA. This position assists with overseeing, developing, and implementing policies and procedures necessary to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Manager Bridge & Structures will be the MBTA's lead representative for the Capital Delivery Department who has the responsibility, from inception to completion, for managing projects. Responsibilities will include the procurement, management and closeout of design and construction contracts as well as coordination and communication with internal and external stakeholder groups to facilitate both design and construction...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director of Bus Maintenance will direct, plan ,and supervise the day-to-day and long-range functions of the ten(10)maintenance facilities,includingmaintenanceandrepairservicesforallbusesandallwork performed by Garage facilities. Duties & Responsibilities Coordinate special projects and all fleet-wide repairs with facility management, determining cost-effective ways to repair and maintain the bus fleet....

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary This position will support data-driven decision-making in pursuit of translating the vision and goals set by the Governor, Secretary, MBTA Board and General Manager into a tangible portfolio of capital programs and projects known as the Capital Investment Plan. The CIP is a short-term, financially constrained capital plan that allows the MBTA to execute its strategic priorities. The Analyst will work with the CIP development team as...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Project Manager of Rail Operations will manage the development of MBTA Rail Operations capital projects from project inception (planning) through the design phase (conceptual, preliminary, and final) and the construction phase (including project close-out), with full responsibility for quality and for controlling the schedule and budget. The Project Manager will report to the Director of Railroad Capital Planning and Finance and will...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Office of Performance Management (OPMI) operates as the MBTA / MassDOT's internal research lab. We answer research questions developed both internally and externally to help us better understand how people interact with the transportation networks. Some examples of OPMI's current research work include analyses of the impact of diversions on rider satisfaction and mode choice, late night transit ridership, and rideshare...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary Recently, changes to CDL requirements took place, and effective September 29, 2025, only those applicants withlawful status in the United States in one of the following employment-based nonimmigrant categories will beeligible for a Non-Domiciled CLP or CDL: H-2A (Temporary Agricultural Workers); or H-2B (Temporary Non-Agricultural Workers); or E-2 (Treaty Investors) The Bus Operator operates an MBTA surface vehicle, assuming...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing software, Comply 365, and delivering mobile devices. This role is ideal for a self-starter who is passionate about...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The MBTA is working on supporting the frontline workforce by implementing a portable, field-accessible solution to centralized safety resources/rules/procedures/bulletins that govern their work and enable remote data collection replacing cumbersome processes enhancing safety and quality. The solution entails implementing software and delivering mobile devices. For this initiative, we are seeking a dynamic, mid-level Business Analyst who...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director of Capital Strategy is responsible for leading the strategic development and execution of technology solutions, data analytics, and process improvements to expand on and optimize the MBTA's Capital Investment Plan (CIP), informing long-range capital planning that more fully integrates the breadth and condition of the MBTA's physical assets. This role will also drive cross-department collaboration to improve...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary MBTA Regional Rail Modernization is a service-focused program that will transform the current commuter rail into a significantly more productive, equitable, and decarbonized enterprise, with higher-frequency, all-day, bidirectional Regional Rail service. Specifically, the rail system of the future will be more similar to rapid transit in its most dense urban rail corridors within Route 128. It will have appropriately scheduled regional...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The MBTA is launching a digital transformation initiative that equips frontline employees with streamlined, mobile-first tools for accessing safety-critical resources and contributing remote data from the field. As part of this initiative, the Organizational Change Management Specialist (OCM Specialist) will ensure that all stakeholders-from supervisors to operators-are aligned, engaged, and equipped to adopt the new technology. This...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Manager of Facilities Infrastructure Engineering's primary responsibility will be to support Capital programming and prioritization and will be responsible to assist the Deputy Director, Facilities Infrastructure Engineering, in developing design standards and guidelines related to civil/site/structural assets such as stations, administrative buildings, vehicle maintenance facilities, parking garages, parking facilities,...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Procurement & Logistics Data Analyst Co-Op is designed for undergraduate students seeking hands-on experience working with large, complex operational datasets in a mission-driven, public-sector environment. Procurement & Logistics holds some of the MBTA's most critical and information-rich data, spanning contracts, vendors, purchase orders, invoices, vouchers, and inventory that collectively support daily transit operations...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Director of Administration and Business Process position will develop and manage all support services required for Light Rail Transportation to effectively provide safe and reliable service on the Green and Mattapan lines. The Director is responsible for designing, developing, implementing, and leading business process improvement projects for Light Rail Transportation, including budgeting, staffing, hiring, workforce development,...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Deputy Director, Compensation Practices leverages deep expertise in compensation strategy, analytics, and industry knowledge to lead the design, delivery, and communication of the MBTA's compensation framework and programs. The role ensures alignment between role definitions, leveling, and compensation structure to meet complex business needs, and is responsible for designing, building, and/or re-building job family architecture to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Rail Vehicle Maintenance Technician is responsible for inspection, trouble-shooting, maintenance and repair of all electronic, electrical and mechanical equipment and systems on rail/electric trolley bus (ETB) Duel Mode Articulated (DMA) vehicles and for response to vehicle road failures. Get Started as a Rail Vehicle Maintenance Technician Duties & Responsibilities Conduct time-based or mileage based inspections for...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Automotive Foreperson will maintain and supervise the repair of Bus Operations fleet vehicles. Duties & Responsibilities * Assign, oversee, direct, and plan the activities of work crews under his/her jurisdiction. * Inspect work crew maintenance/repair activities to ensure that assignments are completed safely and according to established schedules and operating standards. * Enforce the Authority's safety standards to...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary The Senior Manager of Project Controls will be involved over the full lifecycle of capital projects assisting with budgeting, planning and scheduling, and reporting for projects within the Authority's Capital Investment Plan (CIP), with the goal of reducing risk while achieving on-budget and on-time performance. Duties & Responsibilities Project Budget Oversee and manage the development and implementation of total project...

Massachusetts Bay Transportation Authority (MBTA) At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed. Job Summary To assist and support the Project Manager in coordinating with the Resident Engineer and other Project Office members for all design phase and construction-phase activities as directed. This will include the recording, tracking, and execution of processes related to the management of Professional Services contracts and Construction contracts using the MBTA's PMIS system (e-Builder). The Assistant Project Manager will report to a...