72 customer service jobs found in Atlanta

Kaiser Permanente Job Summary: The Customer Service Coordinator (CSC) greets members in the medical office building (MOB) and creates an environment that makes internal and external customers feel welcome, comfortable and cared for. Supports clinical staff with back-office duties as assigned with general administrative work. Provides exceptional member experiences, maintains essential paperwork and records to support the business. Maintains a visible presence and assists members with their needs. Essential Responsibilities: Assist members with registration, verifying eligibility and updating demographic information, as necessary. Process co-payment and regulatory front-end forms and assist members who qualify for Medical Financial Assistance by referring to Financial Counselor or Patient Registration Associate. Answers member questions regarding co-pay, deductible, co-insurance, and deposits. Proficient in Point of Service (POS), back-office copay, and outstanding...

Southern Company JOB SUMMARY: The Artificial Intelligence (AI) Projects and Innovation Manager is needed within the Georgia Power Customer Experience (CX) organization to lead truly 'getting data out of the box', capitalizing on the unprecedented availability of AI technology, and delivering AI/ML solutions that will enhance the lives of our customers and meet our internal clients' needs. As such, the purpose of this role is to lead a newly formed team of highly skilled employees responsible for: Engaging CX business units to understand business needs and whether AI can be a potential solution; Pushing the data-driven culture within CX by facilitating AI-based literacy and readiness initiatives; Testing innovative approaches using traditional and/or Generative AI in Proof-of-Concept (POC) or pilot project settings to solve CX client needs; Assisting with the ushering of successful POC/pilot solutions into production for long-term client use; and Managing...

Southern Company The End User Analyst II is a member of the Southern Company Technology Organization (TO) and partners with Southern Company Services (SCS) and affiliated operating companies. This role works directly with business partners, technicians, and technical teams to document, prioritize, troubleshoot, and resolve escalated enduser incidents and issues. The position also supports technology initiatives, projects, and implementation efforts within the team and across the technology organization. Qualifications 4 - 6 years of experience in a technical support or service desk role A two-year degree in a technology-related field or equivalent military and/or work experience is required. A bachelor's degree in computer science, Information Technology, Engineering, or a related technical field is preferred Major Responsibilities Serve as an escalation point for issues that cannot be resolved by the Service Desk Partner with business units and...

Southern Company JOB SUMMARY: The Artificial Intelligence (AI) Business Engagement Specialist plays a pivotal role within the Georgia Power Customer Experience (CX) organization to unlock new dimensions of organizational insight, harness the transformative power of AI technology and to deliver AI/ML solutions that will enhance the lives of our customers and meet our internal clients' needs. As such, the purpose of this role is: To proactively engage internal CX clients to source needs that can be addressed by AI/machine learning (ML) To communicate the identified client needs with internal partner AI/ML and analytics team members to drive product or solution development To document, prioritize, and socialize AI needs across the CX organization To assist the CX organization in data and AI readiness/literacy activities by collaborating with internal partner teams like the Technology Organization. JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills...

Southern Company JOB SUMMARY The primary purpose of this position is to manage and oversee from inception to completion, all aspects of assigned projects and organizational requirements. Projects will be focused on Customer Experience's Operations, Development and the broader Customer Experience initiatives. The Project Manager will oversee the successful completion of medium to high complexity projects and may lead an average of 3-5 projects simultaneously. The position will manage all aspects of the projects including intake, developing the project plan, business requirements, schedule and milestone reporting, analysis, risk assessment, quality checks, resource requirements utilizing project management best practices, techniques, and standards. This position is located at the Southern Company Gas Headquarters in Atlanta and will drive outcomes that impact Atlanta Gas Light, Chattanooga Gas, Nicor Gas, Virginia Natural Gas and Shared Services. FUNCTIONAL EXPERTISE...

Kaiser Permanente Job Summary: Provides timely and high quality administrative and/or project support for the Departments of QRM with dedicated support to the following areas: (1) Readmission / Transitional Care team and the Specialty Review Team (2) Obtains hospital discharge summaries for core and non - core hospitals (3) Post discharge calls to members. Responsibilities may include answering phones and relaying messages/information to both departmental staff and callers; scheduling patient appointments; maintaining filing systems; data entry; opening/sorting mail. Requesting clinical info from Noncore, SNF/Rehab facilities to ensure timely concurrent review, assist in arranging non-urgent transportation for members in SNF/Rehab facilities. Essential Responsibilities: This description is for recruitment posting purposes only. It has not received full HR review and approval. - Obtains Hospital Discharge Summaries and sends to medical records to be filed in members electronic...

Southern Company IT Infrastructure Team Lead Job Summary The Team Lead will provide leadership and direction to a team of technical staff responsible for maintaining and supporting critical technology systems focused on monitoring and event management and response. This role involves overseeing day-to-day operations, managing projects, and ensuring compliance with company standards and regulations. The Team Lead will work closely with supervisors and other departments to enhance team effectiveness and drive innovation. The successful candidate should put Safety First and always demonstrate Our Values. This position is also responsible for product ownership and technical support of monitoring tools that are used by the 24x7x365 Infrastructure Operations Center to provide monitoring, root cause identification, and incident resolution for the Southern Company computing, network and transport infrastructure. Job Requirements (Education, Experience, Knowledge, Skills)...

Southern Company Project Engineer / Principal - Southern Company Gas Support (Birmingham or Atlanta) Technical Shared Services (TSS), Project Engineering Department WORK LOCATION, SCHEDULE, & TRAVEL This position will be based out of The Energy Center in Birmingham, AL or the Southern Company Gas Corp HQ in Atlanta, GA. Hybrid work schedule (in-office, field and telecommute); currently four (4) days in-office or at a plant/field site and one (1) day telecommute (subject to adjustment). This position will require a mixture of both field and office work. Field work can include site visits to various gas facilities and may require overnight travel. This position will require some travel (days and overnight, up to 50%) and the ability to work successfully in a remote/virtual environment with access to internet service. Relocation assistance may be provided if the successful candidate does not currently live within a reasonable commute distance....

Southern Company Data Analytics Manager Job Summery The Data Analytics Manager in the Grid Transformation Analytics team, part of the Enterprise Power Delivery Data Analytics organization, oversees a diverse staff comprised of technology supervisors, project managers, engineers, data analysts, data engineers, data scientists, and application developers. This manager will oversee the development and execution of data-driven analytics programs and strategies across the Power Delivery organizations at Alabama Power Company, Mississippi Power Company, and Georgia Power Company. The team collaborates with various business units within Power Delivery to create projects aimed at operational efficiency, cost reduction, enhanced customer experience, improved reliability, and preparation for future load growth. This role requires a blend of analytical expertise, business domain knowledge, strategic thinking, client relationship management, project management skills, and dedication...

Active Pest Control Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our TAP Insulation Specialist's do? Thermal Acoustical Pest Control (TAP) Insulation controls bugs and helps to keep the air in the living areas of homes comfortable. It reduces the required energy needed to heat or cool the home and, in turn, reduces heating and cooling costs. Uniquely offering two solutions in one product: an energy-efficient blown-in insulation coupled...

Workday Your work days are brighter here. We're obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we're shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you'll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We're in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you'll do meaningful work with Workmates who've got your back. In return, we'll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company...

Doyon Government Group Overview: Doyon Government Group (DGG) provides design-build and general construction services, including demolition, new construction, renovations, and repairs, for government-owned facilities and military installations nationwide. The Controller is responsible for managing the fiscal functions of the corporation in accordance with generally accepted accounting principles issued by the Financial Accounting Standards Board, the regulations of the FAR and other regulatory and advisory organizations and in accordance with financial management techniques and practices appropriate within the federal government contracting and technology industry. ESSENTIAL FUNCTIONS: Manage and perform day-to-day accounting operations, including: Month-end and year-end close processes Journal entries, reconciliations, fixed asset management, and lease accounting Preparation of accurate and timely financial statements Perform comparative analysis to...

United Rentals Great company. Great people. Great opportunities. If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals! As a Diesel Mechanic (Service Tech III), you'll use your skills to perform maintenance and repairs on complex equipment in a safe and professional manner. Every day, you can improve and challenge yourself, and if you have the desire and ambition, you'll have the potential to work towards higher levels of Service Technician and leadership roles in our Service Department. Like every member of our team, we will rely on you to provide exceptional customer service to our customers. What you'll do: Safe maintenance and repair of a variety of complex rental equipment involving mechanical, electrical, hydraulic, and diesel systems Assist in the training of lower level technicians as needed Maintain paperwork/electronic documentation of work performed (work...

First Horizon National Corporation Location: On site at location listed in job posting. Hours : Monday - Friday 9:00 AM - 5:00 PM SUMMARY Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein. ESSENTIAL DUTIES AND RESPONSIBILITIES Operational efficiency Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced,...

Logitech Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Location: Logitech is proud to support a hybrid/remote work culture. To ensure stellar customer service and partner care, this is a full-time remote role. We are open to locations across the US. Travel Requirements: This role requires up to 50% travel for internal meetings, industry conferences (as required/needed), and on-site customer visits to strengthen partnerships. The Team and Role: Logitech is looking for a dynamic Sr. Federal Account Manager who will be responsible for driving strategic, high-value federal modernization and technology integration initiatives across US Federal agencies. You will focus on driving high-impact technology and modernization initiatives within major US Federal Government agencies to insure critical mission outcomes. Success is possible through the...

McGuireWoods Overview: McGuireWoods LLP is searching for a Billing Specialist to join our team. The Billing Specialist is responsible for managing client bills, including working with attorneys on production of the bills through conventional and electronic billing submission to clients. This position offers a great opportunity for an experienced billing professional to interact with McGuireWoods attorneys, staff and clients. McGuireWoods, one of the world's leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834.Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance.Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data. Responsibilities: Liaise with clients, attorneys and staff to generate, distribute, edit, finalize and submit legal bills via various methods. Resolve...

Lincoln Property Company The Building Engineer I is responsible for maintaining, operating, and troubleshooting building systems, including HVAC, plumbing, and electrical systems, focusing on performing routine maintenance tasks, responding to tenant requests, and ensuring systems operate safely under the guidance of senior engineers. Essential Duties and Responsibilities: Perform scheduled maintenance, repairs, and inspections of building systems; address service requests, including hot/cold calls, plumbing issues, and lighting repairs. Troubleshoot minor equipment malfunctions and escalate issues as needed. Replace light fixtures, filters, and other components as required. Maintain accurate records of inspections and equipment performance. Interact with tenants, contractors, and property managers and work closely with senior engineers and technicians to support smooth building operations and resolve tenant issues. Assist with preventive maintenance tasks and...

Lincoln Property Company The Property Manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements. Essential Duties and Responsibilities: Ensure that services are provided consistent with policies, procedures, and regulations as well as contractual obligations and standards. Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews. Direct, review, and approve vendor invoice payments...