2 jobs found

PerkinElmer Responsibilities Location Indianapolis, IndianaUS Job ID REQ-056444 Job Description SummaryJob Description SummaryPlans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support businessPDN-a09e8379-b91f-41aa-a4e4-e72d0e8f12c4

PerkinElmer Responsibilities Location Indianapolis, IndianaUS Job ID REQ-055792 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Indianapolis, Indiana. Heavy travel including overnights. Company car that can be used for personal use will be provided as well as cell and laptop. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance...