16 software account rep jobs found

PerkinElmer Responsibilities Location Framingham, Massachusetts US Job ID REQ-056950 Every day, PerkinElmer Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support . As a Senior Service Team Member , you will represent the face of PerkinElmer and drive best-in-class customer service, responsiveness, and professionalism. Job Responsibilities: Serve as primary support for the Site Leader for the overall operation of the site. This role will require a high level of self-management and completion of objectives. Install, maintain, validate, and repair Agilent HPLC (1200 series, 1290 series), Waters UPLC (Acquity, H series, M series, Bio Inert series), Waters Mass Spec instrumentation within customer dept. with best-in-class service. Provide troubleshooting, repair, and qualification services for customers including warranty services within a...

PerkinElmer Responsibilities Location Austin, Texas US Job ID REQ-056977 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Seeking engineers for Remote Field roles servicing customers located Dallas, TX area. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their...

PerkinElmer Responsibilities Location Springfield, Illinois US Job ID REQ-056916 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote field work servicing customers in the Chicago, IL area. Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide troubleshooting, repair, and qualification services for customers including warranty...

PerkinElmer Responsibilities Location Shelton, Connecticut US Job ID REQ-056686 Job Title: Commercial Training Coordinator Work Location: Shelton, CT (Hybrid, three days on-site) Job Responsibilities: Serve as the primary liaison with training participants and instructors Coordinate service training schedule across global training facilities Lead administration of Learning Management System user accounts, courses, enrollments, online content and exams Maintain training attendance records and student feedback surveys Manage certification processes on employee files in Learning management system (LMS) to ensure compliance Act as primary liaison with external training vendors Provide reporting on successful completion and training metrics Maintain SharePoint files across the organization Assist with audit documentation & training certifications Partner with the Training Administrator in executing day-to day training support functions Report on a...

PerkinElmer Responsibilities Location Framingham, MassachusettsUS Job ID REQ-056454 Summary: We are looking for a strategic Customer Success Manager (CSM) to join our team, managing a portfolio of key enterprise accounts. A successful CSM partners with multiple customers to ensure they realize the full value and return on investment from the Asset Genius solution. You will develop customer relationships, moving beyond daily service to become a trusted strategic advisor. You'll leverage data from across your accounts to share best practices, drive adoption, and ensure our solution is deeply embedded in the customer's business. This role is the primary driver of long-term customer health, retention, and growth. You must be commercially minded, a self-starter, and able to work independently while collaborating with key OneSource teams Key Responsibilities: The specific role may require some portion, if not all, of the responsibilities noted below: Strategic...

PerkinElmer Responsibilities Location Olympia, WashingtonUS Job ID REQ-056758 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Seattle, WA and surrounding areas. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their...

PerkinElmer Responsibilities Location Jefferson City, MissouriUS Job ID REQ-056747 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in the St. Louis, Missouri area. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their...

PerkinElmer Responsibilities Location Columbia, South CarolinaUS Job ID REQ-056748 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers in South Carolina. Candidates preferred in Greenville, SC area due to proximity to customers and travel requirements. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056743 Job Description Summary Provides technical support services on a variety of non-PerkinElmer branded products. Conducts on-site "Essential Maintenance" services on primarily Tier 1 instruments (non-analytical, not networked). This may include periodic and corrective maintenance, triage and basic repairs. Diagnoses, troubleshoots and repairs technical problems when possible while escalating more complex repairs to instrument manufacturers (OEM) or establish Third Party Vendors (TPV). Job Responsibilities: Service multivendor instrumentation at customer sites with best-in-class service Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Demonstrate customer familiarization for instrument operation and maintenance Communicate service offerings including training,...

PerkinElmer Responsibilities Location Madison, WisconsinUS Job ID REQ-056562 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote field work out of Milwaukee, WI. Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed...

PerkinElmer Responsibilities Location Raleigh, North CarolinaUS Job ID REQ-056751 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers in North Carolina. Candidates preferred in Charlotte, NC area due to proximity to customers and travel requirements. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and...

PerkinElmer Responsibilities Location Columbus, OhioUS Job ID REQ-056753 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Seeking engineers for remote field roles servicing customers located in Canton, Cincinnati and Columbus, Ohio. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to...

PerkinElmer Responsibilities Location Tallahassee, FloridaUS Job ID REQ-056732 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Seeking more than 1 engineer for remote field role servicing customers located in Fort Lauderdale and Tampa, FL Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with...

PerkinElmer Responsibilities Location Jefferson City, MissouriUS Job ID REQ-056647 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Missouri. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and...

PerkinElmer Responsibilities Location Saint Paul, MinnesotaUS Job ID REQ-056563 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Minnesota. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and...

PerkinElmer Responsibilities Location Salt Lake City, UtahUS Job ID REQ-056062 Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades. Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads. Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory. Enhance PerkinElmer's product quality by proactively reporting improvement opportunities via the quality notification process. Attend higher level certification through participation in company sponsored training & development offerings Complete all administrative tasks, including but not...