27 technical support engineer jobs found

PerkinElmer Responsibilities Location Springfield, Illinois US Job ID REQ-056916 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote field work servicing customers in the Chicago, IL area. Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide troubleshooting, repair, and qualification services for customers including warranty...

PerkinElmer Responsibilities Location Collegeville, Pennsylvania US Job ID REQ-056913 We are looking for a highly motivated Associate Customer Support Engineer to providing expert service and support to customers at customer site. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions. Job Responsibilities Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site. Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Deliver customer familiarization for instrument...

PerkinElmer Responsibilities Location Olympia, WashingtonUS Job ID REQ-056758 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Seattle, WA and surrounding areas. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their...

PerkinElmer Responsibilities Location Cambridge, MassachusettsUS Job ID REQ-056836 In addition to "normal CSE task" of troubleshooting, repair, and maintenance of laboratory equipment a Senior CSEs responsibilities also include: This role works closely with LIS Functional Lead and serves as second point of contact within LIS team for questions and concerns (exclusive of personnel and HR issues). Provide system matter expert (SME) front line support for the maintenance, qualification, and repair of multi-vendor scientific equipment. Diagnoses and resolves multi-vendor scientific equipment problems that other engineers cannot resolve prior to calling for third party assistance. Train other field engineers and customers in equipment solutions to limit downtime. Assist in driving the team towards zero service recalls. Support Functional Lead in scheduling and assigning and load balancing scheduled and corrective calls. Ensures customer satisfaction by advising...

PerkinElmer Responsibilities Location Jefferson City, MissouriUS Job ID REQ-056747 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in the St. Louis, Missouri area. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their...

PerkinElmer Responsibilities Location Columbia, South CarolinaUS Job ID REQ-056748 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers in South Carolina. Candidates preferred in Greenville, SC area due to proximity to customers and travel requirements. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and...

PerkinElmer Responsibilities Location Austin, TexasUS Job ID REQ-056757 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Seeking engineers for Remote Field roles servicing customers located in the San Antonio, Dallas, and Houston, TX area. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with...

PerkinElmer Responsibilities Location Madison, WisconsinUS Job ID REQ-056562 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote field work out of Milwaukee, WI. Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed...

PerkinElmer Responsibilities Location Raleigh, North CarolinaUS Job ID REQ-056751 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers in North Carolina. Candidates preferred in Charlotte, NC area due to proximity to customers and travel requirements. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and...

PerkinElmer Responsibilities Location Hartford, ConnecticutUS Job ID REQ-056730 Job Responsibilities: Receives and responds to calls and e-mails from users reporting service issues and/or requesting assistance with PerkinElmer products. Provide remote diagnosis of the issue and walk customer through the problem resolution and explains system procedures. Drive towards successful remote resolution of all possible supportable calls and maximum field savings impact. If resolution cannot be achieved the specialist will prescribe a plan of action including required parts and escalate to field service delivery team or any other PerkinElmer department required by the customer issue. Receives and responds to calls and e-mails from field engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software and need urgent assistance. Continue driving towards both first time resolution and...

PerkinElmer Responsibilities Location Indianapolis, IndianaUS Job ID REQ-056734 Job Responsibilities: Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer site with best-in-class service Provide troubleshooting, repair, and qualification services for customers including warranty services within a prescribed time frame and established maintenance protocols. Communicate service offerings including training, support, software, laboratory services products and field upgrades Partner with our customers to understand their analytical workflow and applications Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards Contribute to account profitability through efficient execution and service delivery Perform timely uploads and downloads of required service data to ensure the integrity of service system(s) Maintain assigned assets including tools, test equipment...

PerkinElmer Responsibilities Location Columbus, OhioUS Job ID REQ-056753 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Seeking engineers for remote field roles servicing customers located in Canton, Cincinnati and Columbus, Ohio. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to...

PerkinElmer Responsibilities Location Salem, OregonUS Job ID REQ-056754 The Field Service Engineer provides guidance and support to entry-level engineers for skill development. This is a highly visible customer support role whose duties include: performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Service Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in the area of Portland, OR. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards...

PerkinElmer Responsibilities Location Tallahassee, FloridaUS Job ID REQ-056732 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Seeking more than 1 engineer for remote field role servicing customers located in Fort Lauderdale and Tampa, FL Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056630 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location : Remote Field role servicing customers located in CT, VT, ME, MA, NH and RI. Travel M-F within New England territory. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with...

PerkinElmer Responsibilities Location Jefferson City, MissouriUS Job ID REQ-056647 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Missouri. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and...

PerkinElmer Responsibilities Location Saint Paul, MinnesotaUS Job ID REQ-056563 The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Location: Remote Field role servicing customers located in Minnesota. Job Responsibilities: Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer's service standards and key performance indicators. Engage with customers to understand their analytical workflows and...