3 jobs found in Boston

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056447 PerkinElmer OneSource Scientific Services Job Description - Transition Manager (OneSource Program Continuity & Readiness ) (Confidential - For Internal Use Only) Reports To: Service Delivery Operations Manager Location: Cambridge, MA (with transition oversight at Waltham, MA) Job Level: L1- L2 Job Description Summary The Transition Manager is responsible for leading the relocation of PerkinElmer's OneSource laboratory support program from Waltham, MA to the new Cambridge, MA facility. While the physical relocation of equipment is not managed by PerkinElmer, this role manages all phases of the transition, including planning, logistics, coordination of assets, vendor engagement, and communication with stakeholders, to ensure a compliant, efficient transfer of laboratory operations and services. The Transition Manager partners closely with internal teams, vendors, and customer...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056408 This position will sit on-site at the Cambridge and Boston locations. Job Responsibilities Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site. Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols Deliver customer familiarization for instrument operation and maintenance Drive toward zero service recalls Maintain updated documentation around dispatch, inventory and service support functions of the job Perform timely uploads and downloads of required data to ensure the integrity of service system(s) Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc. Proactively develop technical and soft...

PerkinElmer Responsibilities Location Boston, MassachusettsUS Job ID REQ-056286 The Field Service Manager is responsible for leading a team of Customer Support Engineers (CSEs), ensuring high-quality service delivery, strong customer relationships, and efficient operations. Reporting to the Director of Field Services, this role is all about balancing day-to-day execution with long-term development of the team. The manager uses data and standard processes to guide decisions, works through challenges alongside the team, and keeps things aligned with business goals - including service quality, revenue growth, and employee development. Location: Field remote covering the New England. Ideal candidate location preferred in Boston, MA area or CT. Job Responsibilities: Lead partnership with the customer operations leads to deliver on the contractual obligations of customer agreements. Partner with customers to understand their service needs and goals to support in...