24 customer service jobs found

Biogen About This Role The Executive Assistant will be a dynamic and self-motivated individual able to provide executive administrative support to the Head of US Specialty Immunology. The right candidate must be flexible, organized, proactive, collaborative, curious, and calm under pressure. Excellent communication, inter-personal and collaboration skills are essential for this role due to interactions across all levels of the organization. Demonstrated experience problem-solving with diplomacy and tact is required. This position also requires a professional demeanor, sense of urgency, the ability to prioritize, and a high level of discretion with the ability to appropriately handle sensitive and confidential information. The candidate must enjoy a dynamic atmosphere, show good judgment, initiative and be willing to take on additional tasks and responsibilities as needed to achieve goals and deliverables. What You'll Do Complex calendar and meeting management:...

Biogen About This Role As a Principal Application Specialist, you will play a critical role in designing, building, implementing, and maintaining Veeva Vault Document Management System. Biogen is undergoing a business transformation with technology as a core enabler. Veeva Vault QualityDocs is a critical component of this transformation, and you will be the ultimate driver, leveraging your expertise to ensure high-quality service delivery, optimal system performance, and seamless user experiences. Acting as the IT System Owner for Veeva Vault QualityDocs, you will collaborate closely with cross-functional teams, including business analysts, technical architects, system configurators and project managers, to deliver upgrades, enhancements, new modules, and other initiatives aligned with strategic business roadmaps. Your work will directly support Biogen's Employee Experience and GxP compliance, ensuring that our document management system meets regulatory requirements and user...

Merck Job Description Job Title: Associate Director - Business Insights & Analytics, US Vaccines & ID (HIV) Job Description This role resides within the DHH US Market Engagement Team for Vaccines and Infectious Disease, operating as part of the US commercial organization. The team provides strategic thought-partnership to US commercial stakeholders by understanding brand strategy, managing analytics requests, and defining associated business requirements aligned to business priorities. The US Market Engagement team quarterbacks demand fulfillment and leads the activation of DHH products and services to enable data-driven decision making across the vaccines and infectious disease portfolio. The Associate Director - Business Insights & Analytics, US Vaccines & ID (HIV) will be responsible for developing and communicating data-driven, actionable insights that drive deeper customer and market understanding, inform launch and go-to-market strategies, and...

Merck Job Description Job Title: Associate Director - Business Insights & Analytics, US Vaccines & ID (HIV) Job Description This role resides within the DHH US Market Engagement Team for Vaccines and Infectious Disease, operating as part of the US commercial organization. The team provides strategic thought-partnership to US commercial stakeholders by understanding brand strategy, managing analytics requests, and defining associated business requirements aligned to business priorities. The US Market Engagement team quarterbacks demand fulfillment and leads the activation of DHH products and services to enable data-driven decision making across the vaccines and infectious disease portfolio. The Associate Director - Business Insights & Analytics, US Vaccines & ID (HIV) will be responsible for developing and communicating data-driven, actionable insights that drive deeper customer and market understanding, inform launch and go-to-market strategies, and...

Merck Job Description This role will reside within the Digital Human Health (DHH) US Market Engagement Team. This team provides strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director will be responsible for developing and communicating data-driven and actionable insights that drive greater customer and market understanding to inform launch & go-to market strategies and help meet commercial objectives. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by providing actionable insights. Effectively communicating advanced analytics to stakeholders to inform business decisions. Communicate & collaborate effectively...

Merck Job Description This role will reside within the DHH US Market Engagement Team for Pharma. This team provided strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team Quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director, Data Science & Advanced Analytics, will be responsible for developing data-driven insights to inform brand strategy and tactics in support of the pharma portfolio. This role will focus on applying advanced data science to deliver strategic non-product DHH services to US Pharma Business unit such as HCP targeting/segmentation, call planning, campaign measurement & effectiveness etc. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by...

Merck Job Description This role will reside within the Digital Human Health (DHH) US Market Engagement Team. This team provides strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director will be responsible for developing and communicating data-driven and actionable insights that drive greater customer and market understanding to inform launch & go-to market strategies and help meet commercial objectives. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by providing actionable insights. Effectively communicating advanced analytics to stakeholders to inform business decisions. Communicate & collaborate effectively...

Merck Job Description This role will reside within the DHH US Market Engagement Team for Pharma. This team provided strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team Quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director, Data Science & Advanced Analytics, will be responsible for developing data-driven insights to inform brand strategy and tactics in support of the pharma portfolio. This role will focus on applying advanced data science to deliver strategic non-product DHH services to US Pharma Business unit such as HCP targeting/segmentation, call planning, campaign measurement & effectiveness etc. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by...

Merck Job Description This role will reside within the DHH US Market Engagement Team for Pharma. This team provided strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team Quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director, Data Science & Advanced Analytics, will be responsible for developing data-driven insights to inform brand strategy and tactics in support of the pharma portfolio. This role will focus on applying advanced data science to deliver strategic non-product DHH services to US Pharma Business unit such as HCP targeting/segmentation, call planning, campaign measurement & effectiveness etc. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by...

Merck Job Description This role will reside within the DHH US Market Engagement Team for Pharma. This team provided strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team Quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director, Data Science & Advanced Analytics, will be responsible for developing data-driven insights to inform brand strategy and tactics in support of the pharma portfolio. This role will focus on applying advanced data science to deliver strategic non-product DHH services to US Pharma Business unit such as HCP targeting/segmentation, call planning, campaign measurement & effectiveness etc. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by...

Merck Job Description This role will reside within the Digital Human Health (DHH) US Market Engagement Team. This team provides strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director will be responsible for developing and communicating data-driven and actionable insights that drive greater customer and market understanding to inform launch & go-to market strategies and help meet commercial objectives. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by providing actionable insights. Effectively communicating advanced analytics to stakeholders to inform business decisions. Communicate & collaborate effectively...

Merck Job Description This role will reside within the Digital Human Health (DHH) US Market Engagement Team. This team provides strategic thought-partnership to US commercial stakeholders through understanding brand strategy, co-creating DHH demand and associated business requirements aligned to business priorities. The US Market Engagement team quarterbacks demand fulfillment and leads the activation of DHH products and services. The Associate Director will be responsible for developing and communicating data-driven and actionable insights that drive greater customer and market understanding to inform launch & go-to market strategies and help meet commercial objectives. Key Responsibilities: Translate business needs and priorities to build analytical plans that answer business questions by providing actionable insights. Effectively communicating advanced analytics to stakeholders to inform business decisions. Communicate & collaborate effectively...

Biogen About this role The National Medical Account Director (MAD) role is a part of the Medical Market Access Team in US Medical Affairs, a strategic partner within Biogen, that helps inform medical access and care across our therapeutic areas and pipeline to improve meaningful patient outcomes. The National MAD combines scientific expertise with knowledge of US managed care organizations, health care policy as well as health economics and outcomes research (HEOR) to serve as the medically accountable lead for National Payor/Health System Accounts. This role leads scientific engagement & HEOR Medical strategy and supports business objectives with assigned US healthcare systems and National payer related organizations. As a key member of the Medical Market Access Team, this individual will work closely with cross-functional stakeholders (US Market Access & Reimbursement, Medical Director and Commercial leaders across therapeutic areas, Global Value & Access,...

Biogen About This Role: As the Associate Director, Integrated Insights & Analytics, you will be a pivotal member of the US Decision Sciences team, working closely with the US Brand team to uncover actionable customer and market insights for a single inline or pipeline asset across indications. You will lead the charge in crafting the integrated insights narrative for this asset, integrating both primary research and secondary data to create executive-ready storytelling that informs brand and launch decisions. Your role will significantly influence the strategic direction by synthesizing complex data into clear insights that shape brand priorities and align with decision points. This is an individual contributor role, yet integral to the success of the brand, providing crucial insights that drive business decisions. What You'll Do: Serve as the go-to insights partner for the asset, aligning work to brand priorities and decision points Own the integrated insights...

NFP Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Our Story: Established in 2007, NFP Rx has evolved from a regional consulting firm into a nationally recognized leader, offering advanced consulting services with a focus on innovation and transparency. Our relationship with University of Health Sciences and Pharmacy helps develop tomorrow's leaders by establishing a vigorous consulting training program. Students taking part in the fellowship program receive a wealth of experience in methodology, software, data, and large consulting processes to develop a strong foundation. We look to the future evolution...

Biogen About the Role: This application is for a 12-week internship role from June - August 2026. Resume review begins in February 2026. This role is hiring for multiple positions. The US Customer Data & Insight (CD&I) are thought-partners responsible for understanding therapeutic area and brand performance by leveraging structured and unstructured data to generate actionable insights, inform strategy and customer understanding, and execute projects. The co-op will play a critical partnership role within the US Rare Disease team. What You'll Do: The intern will be a member of our Decision Sciences team- specifically under the Insights and Analytics function. The team is a direct partner with our rare disease therapeutic area. We partner with a variety of stakeholders (Brand Marketing, Field Execution, Advanced Analytics & Omnichannel, Patient Services) to build integrated US business insights and enable a culture of data-driven decision making with high...

Biogen About This Role The Director, Commercial Communications is responsible for leading the narrative for North America's performance, growth and transformation. This individual will be a strategic leader who develops a deep understanding of our commercial business in North America to drive compelling messaging and education for external and internal stakeholders. Working closely with senior leaders in Communications, Finance, Investor Relations, Operations and the North America leadership team, this role is responsible for the preparation and delivery of informative communications-including talking points, presentations, content and other materials-to prepare the President of North America to help build confidence that the organization is executing on its commitments. You will work with business leaders to synthesize the company's performance, market dynamics and customer insights, ensuring all external messaging is rigorously supported by data. This role will...

Biogen About This Role The Associate Medical Director, Evidence Generation role for rare disease is a part of the US Medical Team, a strategic partner within Biogen, that helps inform medical practice in our rare disease medical team and pipeline to improve meaningful patient outcomes. Through development, support and execution of a cross-functionally accepted Evidence Generation plan, the Associate Medical Director, Evidence Generation will lead the implementation of a cross-portfolio evidence generation plan and successfully deliver the plan using a balance between technical expertise, therapeutic knowledge, project and communication skills, leveraging and prioritizing internal and external resources as required. This individual contributor role supports the full portfolio of US marketed and pipeline products and reports to the Head of Evidence Generation. What You'll Do Coordinate or lead the development of quality, impactful evidence generation activities,...

Biogen About This Role The Senior Manager, US Forecasting will be an integral part of the Decision sciences- Forecasting Center of Excellence team and will assist in developing and maintaining the forecast models for the US business for Biogen North America Franchises, leveraging both primary and secondary data assets to drive accurate predictions and providing valuable insights for strategic planning and resource allocation across multiple indications. The individual will work cross-functionally to gather inputs for the forecast, socialize outputs, and run sensitivities and ad hoc analyses. The individual will help the business build objective and fact-based forecasts and scenarios that enable the business to make data-driven decisions that maximize shareholder value. The role offers a mix of analytical, strategic, and operational work and the opportunity to collaborate with a wide array of stakeholders at various levels to help drive business success. The individual will...

Nuvalent, Inc. The Company: With deep expertise in chemistry, Nuvalent is working to create selective medicines designed with the goal to address the needs of patients with cancer. Nuvalent is an exciting early-stage company, bringing together experienced scientists and industry veterans with a proven track record in drug discovery, oncology drug development, and company building. The Role: Reporting to the Senior Director, Payer & Reimbursement, the Associate Director, Pricing & Contracting Operations plays a critical role in shaping and executing the company's pricing and contracting strategies to optimize access to Nuvalent's product portfolio, as well as playing a key part in driving pricing and contracting strategy and management. We are a growing pharmaceutical company with a commitment to delivering innovative, oral targeted therapies for oncology patients. We are seeking a dynamic and strategic professional to lead pricing and contracting operations....