12 customer success director strategic jobs found

About this role Managing Director - Global Head of Digital Client Experience Location: LDN or NY About the Role We're looking for a proven, tech-focused Client Success leader to build, scale and optimize a high-performing team. A strategic operator who thrives in fast-paced, high-volume environments. This person needs to be a transformation expert with a start-up mindset to build and execute a strategy delivering client success excellence to thousands of clients across the globe while enabling our future growth to be delivered at scale. This leader will have experience in building global teams, expert knowledge on leveraging technology, automation, AI and data-driven insights to drive client adoption, retention, and expansion. They must be a leader in leveraging AI techniques to solve scale challenges. As a senior leader, you will drive alignment across executive stakeholders, represent the voice of the client at the leadership table, and ensure client success is a...

About this role Overview Global Infrastructure Partners is seeking a Head of AI Enablement to lead the practical deployment of AI across GIP's investment, capital formation and fund operations. The role will focus on prioritizing high-impact use cases, standardizing tools, embedding AI into repeatable workflows, coordinating with BlackRock capabilities, managing pilots and vendors, improving adoption, driving training and measuring business impact as well as cost. GIP has already established a meaningful foundation; the role's mandate is to move the organization from experimentation to scaled, governed, high-impact usage. Strategic Mandate Increase AI usage, proficiency, and consistency across GIP through training, support and standardization Prioritize use cases with outsized impact across investment underwriting, capital formation and fund operations. Interface with model and application layer tool providers Create competitive advantage from proprietary data,...

Description T he Group Director, Events play a critical role in developing creative and strategic event solutions for SME Events. These individuals are integral SME Events leaders with responsibility for developing and mentoring their teams. The Group Director, Events is accountable for leading event strategy and the overall delivery of their assigned group portfolio. This position will lead and manage a team of individuals and collaborate with cross-functional event teams to deliver on strategic event outcomes. This role is accountable and responsible for event strategy, event team execution and the oversight of all aspects of event delivery, including financials. The Group Director, Events will work under the direction of the events team's Senior Leadership in collaboration with the Event Operations and Marketing functional leaders to ensure teams utilize standardized processes and tools, always looking to optimize staff performance. A seasoned leader who enjoys a fast-paced...

About this role Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance! We know you want to feel valued every single day and be recognized for your contribution. At BlackRock we strive to empower our employees and actively engage your involvement in our success. With over USD $15 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Private Financing Solutions (PFS) is BlackRock's private credit platform, providing customized financing solutions to a broad range of corporate and sponsor-backed borrowers globally. The business is a key strategic growth area for the firm, managing a diverse portfolio of direct lending, asset-based finance, and specialty financing investments across multiple fund structures. As the...

About this role Being part of BlackRock means joining a community of experienced, ambitious professionals working on some of the world's most complex financial challenges. Our founder-led culture continues to feel entrepreneurial - we work with pace, purpose, and a strong commitment to delivering for our clients. BlackRock's Multi-Asset Strategies & Solutions (MASS) business is the investment group at the heart of the firm's portfolio construction, asset allocation, and active management ecosystem. MASS draws on BlackRock's full toolkit of index, factor, and alpha-seeking capabilities to deliver precise investment outcomes and differentiated alpha insights. With more than 600 investment professionals, MASS combines sophisticated asset allocation expertise , thorough risk management, extensive market insights, and industrial scale implementation capabilities to develop whole portfolio solutions for wealth and institutional clients . MASS currently manages over $2.5 trillion...

About this role BlackRock Overview: BlackRock is one of the world's preeminent asset management firms and an outstanding provider of global investment management, risk management and advisory services. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches sought at improving out performance to highly efficient indexing strategies designed to gain broad exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. For additional information, please visit the Our mission is to create a better financial future for our clients. We are a diverse bunch of people who like to analyze, reinvent, and enhance how we work, and all in the pursuit of a better experience for our colleagues and clients. There are limitless problems to solve and opportunities for...

About this role BlackRock Overview: BlackRock is one of the world's preeminent asset management firms and an outstanding provider of global investment management, risk management and advisory services. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches sought at improving out performance to highly efficient indexing strategies designed to gain broad exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Our mission is to create a better financial future for our clients. We are a diverse bunch of people who like to analyze, reinvent, and enhance how we work, and all in the pursuit of a better experience for our colleagues and clients. There are limitless problems to solve and opportunities for development, alongside a team of clever and...

About this role Aladdin Client Business, Preqin - Vice President BlackRock Overview: BlackRock is one of the world's preeminent asset management firms and an outstanding provider of global investment management, risk management and advisory services. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches sought at improving out performance to highly efficient indexing strategies designed to gain broad exposure to capital markets. Our clients can access our investment solutions through a variety of product structures, including separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Our mission is to create a better financial future for our clients. We are a diverse bunch of people who like to analyze, reinvent, and enhance how we work, and all in the pursuit of a better experience for our colleagues and clients. There are limitless problems to solve and...

About this role About BlackRock: BlackRock is the world's leading asset management firm and Aladdin is the central nervous system for investment professionals to see their whole portfolio, understand risk exposure, and act with precision. It is a $1BN+ technology business that has significant growth aspirations over the next five years. Sitting at the intersection of business and technology, the Aladdin Product Management team partners closely with engineering, research, and client-facing teams to design and deliver products that shape financial markets. About the Role: As a Director on the Studio Developer team, you will operate as an enterprise leader responsible for setting product strategy, driving cross-platform outcomes, and ensuring delivery at scale. You will lead Studio Developer, Aladdin's platform for extending and automating workflows, shaping how users build, adapt, and run custom workflows in a governed, enterprise-ready way, while leading large, complex...

About this role BlackRock is one of the world's leading providers of investment, advisory, and risk management solutions, including Aladdin, our investment and risk management technology. Aladdin is a comprehensive technology platform used by BlackRock and delivered to our clients to unify the investment management process across public and private markets. It integrates risk, investment, and client management processes through a common data language, enabling scale, insights, and business transformation. At BlackRock, the Aladdin team comprises the Aladdin Client Business, Aladdin Wealth Tech, Aladdin Product, Aladdin Data, and Aladdin Engineering. Join our AI Platform Engineering team as part of Aladdin Engineering and be at the forefront of financial technology innovation. Aladdin Engineering is the team that designs, builds, and runs Aladdin. Within Aladdin Engineering, there are multiple engineering teams focused on building the different products and platform services for...

Description Responsible for ensuring SME's strategy, growth ideas, and new initiatives are market-validated, economically viable, organizationally integrated, and designed to scale. The Vice President, Strategy and Enterprise Integration sits at the center of SME executive leadership and works in close partnership with the CEO to translate mission and vision into a prioritized, integrated portfolio of initiatives-moving ideas from concept through feasibility, funding strategy, and go-to-market readiness before transitioning execution to appropriate department leaders. The role is highly collaborative and intentionally designed to prevent silos, leverage SME's full capabilities and value, and ensure that vertical strategies and new offerings reinforce one another. This role partners with other members of the SME executive leadership team to align workforce and technology strategies across the organization for measurable mission and outcomes. MAJOR FUNCTIONS: Co-own SME's...

About this role About Hyperion Hyperion is BlackRock's strategic platform for AI-enabled processing of unstructured data, in particular related to Private Markets. The platform enables internal and eventually external customers to build data processing workflows. The goal is to automatically process millions of documents, news articles, and websites every day by leveraging the latest technology for workflow orchestrations and AI data processing. Role Overview You will join BlackRock's Private Markets Data Engineering organisation, leading the development of the Hyperion platform. Y ou will lead the team that design s , build s , and operate s a scalable, production-grade platform in close alignment with other leaders of the project as well as leaders of other areas of BlackRock. Key Responsibilities Own senior technical leadership and architectural direction for the nascent Hyperion platform, i.e., making strategic trade-offs, solve complex...