25 client support associate jobs found in Edinburgh

About this role The Aladdin Client Business is growing rapidly, with the volume of new client deals growing each year. We are at the next phase of our growth and are evolving into a business with multiple new product launches. Successful candidates will join in our efforts to help our clients onboard the world's leading end-to-end operating system to manage investment portfolios and transform their business. Your Team The Aladdin Client Transformation is responsible for the installation and deployment of Aladdin, and related products and services, globally. Aladdin transformations are high-profile initiatives that provide team members with significant client exposure and play an active role in redefinition of investment organizations. A typical transformation project is at least as much about processes and implementing change as it is about investments & technology. We help clients achieve ambitious strategic objectives , which range from streamlining investment...

About this role Internal Audit Internal Audit's primary mission is to provide assurance to the Board of Directors and Executive Management that BlackRock's businesses are well managed and meeting strategic, operational and risk management objectives. The team engages with senior leaders and all of BlackRock's individual business units globally to understand and advise on the risks in their business, evaluate the effectiveness of key processes and assist in the design of best practices that can improve their results. Internal Audit reports directly to the Audit Committee of the Board of Directors, and our work builds confidence that BlackRock will meet its obligations to clients, shareholders, employees and other stakeholders. Business Audit With teams in the US, Europe, and Asia, the Business Audit Team performs audits covering all BlackRock business units, including investment management, risk management, operations, finance, legal and compliance, and client businesses....

About this role BlackRock is one of the world's preeminent asset management firms and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from fundamental and quantitative active management approaches aimed at improving outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry leading iShares® ETFs. Within BlackRock's Global Reporting & Regulatory Solutions function, the setup and continuous generation of periodic investment and accounting reports, such as portfolio performance, attribution, investment commentary, and risk analytics, aligned to...

About this role About BlackRock Elevate your career by joining the world's largest asset manager! Thrive in an environment that promotes positive relationships and recognises outstanding performance! We know you want to feel valued every single day and be recognised for your contribution. At BlackRock, we strive to empower our employees and effectively engage your involvement in our success. With over USD $10 trillion of assets we have an outstanding responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Team Overview The Private Valuation Team within Alternative Operation supports the investment valuation function for private, illiquid investments acting as the interface between the investment professionals, external valuation providers, accounting outsource providers, auditors, and Global Fund Services. The team focuses on adding value by providing...

About this role This role sits within Preqin, a part of BlackRock. Preqin plays a key role in how we are revolutionising private markets data and technology for clients globally , complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio. We are seeking a Legal Associate to join BlackRock's Legal Insights team, supporting our FAIR (Fee and Expense Analysis & Reporting) service for private market clients. This role is ideal for a lawyer or legal professional with strong analytical skills who is interested in applying legal expertise in a data‑driven, operational environment . What you'll do Review private fund documentation (LPAs, side letters, MFNs) Analyse legal fee and terms data using standard templates Identify non‑standard drafting, missing documents, and interpretation issues Support FAIR validation and client reporting through accurate legal analysis Work closely with senior lawyers and operations...

About this role Job Description BlackRock's business is investing on behalf of our clients, from large institutions to parents and grandparents, doctors and teachers who entrust their savings to us. We are committed to our client - period. Our promise is to offer them the clearest thinking about what to do with their money and the products and services they need to secure a better financial future. That is why investors of all kinds have made us the world's largest asset manager, entrusting us with trillions of dollars, and this is why companies, institutions and global governments come to us for help with meeting their biggest financial challenges. About Aladdin & Aladdin Accounting BlackRock runs on Aladdin , a unified investment management platform integrating risk analytics, portfolio management, trading, operations, and accounting for informed decisions. Aladdin Accounting extends this capability, delivering a single front-to-back platform with...

About this role Provides ongoing client service to clients, including responding to ad hoc client questions and issues. Provides product and service information to clients and may be involved in identifying upselling opportunities to maintain and increase income streams. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in...

About this role Aladdin Client Experience - Client Success Specialist Required Experience: Experience in financial services, with the following capabilities: Analytical approach Basic or intermediate coding and programming skills Verbal and written communication Critical thinking Multitasking and time management Purpose and Scope: Every day, Client Success Specialists tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients' businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy. Our team is known for being industry experts with a reputation for getting the job done. As a team of 170+ strong globally, we... Deliver exceptional...

About this role Are you an Investment Accounting professional searching for an exciting, significant, multi-faceted opportunity with the world's largest asset manager? If you pride yourself on building positive relationships, developing process solutions and bringing strategic visions to fruition, then look no further! BlackRock is pursuing an Associate to become a part of the team. We recognize that strength comes from diversity, and will accept rare skills, eagerness, and passion. All the while supporting the freedom to grow authoritatively and as an individual. We know you want to feel valued every single day and be recognized for contributions! At BlackRock, we strive to equip our employees and actively engage their involvement in our success. Our technology and services empowers millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Join the team and experience what it feels like to be part of an organization that...

About this role Aladdin Data - Solutions manages the continuous changes and development of Aladdin's enterprise analytics data assets and production solutions and is responsible for the implementation of data and analytics solutions for BlackRock businesses and Aladdin clients. The Aladdin Data platforms and services are designed to deliver industry leading investment data and risk analytics content to the Aladdin community, including BlackRock as the largest client. The primary users include investors, risk managers, compliance officials, investment operations, and technology teams for broader organization applications. We are proud to supply the data products and solutions to meet the evolving needs of portfolio management, risk and performance analysis, investment compliance, regulatory reporting, client reporting and beyond. Our Data Implementation team of data solutions specialists covers end-to-end Aladdin data flows from vendor and client input data sets...

About this role About BlackRock BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals . About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars: 1. Client Experience Delivery , client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, 2.Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, 3.Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and 4.Client Experience...

About this role At BlackRock, technology underpins everything we do. AI is a core strategic priority for the firm, embedded across Aladdin and our investment, client, and operational platforms. We are seeking an AI Infrastructure Engineer to help build and operate the foundational infrastructure that enables AI systems to scale safely, securely, and reliably across the enterprise. This role sits within Aladdin Platform Engineering and focuses on the infrastructure and platform services required to support machine learning models, large language models (LLMs), and emerging AI capabilities in production. The successful candidate will work closely with AI Engineers, Data Scientists, Platform Engineers, Security, and Product partners to deliver resilient, cloud native AI platforms in a highly regulated environment. Key Responsibilities Design, build, and operate AI focused infrastructure platforms supporting model...

About this role BlackRock is one of the world's preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions - from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world's capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs. Business Unit Overview: Blackrock's Compliance Department implements and manages processes and controls aimed at protecting Blackrock from regulatory, legal, and reputational risks. It also provides client focused advice in accordance with relevant...

About this role Want to use your unique background to make an impact on the clients we service in a culture that thrives on quality, innovation, collaboration and accountability? Look no further! At BlackRock, we are seeking a Transfer Agency Services Associate who is curious, collaborative, analytical, and passionate to become part of our team! We recognize that strength comes from diversity, and will value your rare skills, inquisitiveness, and passion while giving you the opportunity to grow professionally and as an individual. Team Overview Transfer Agency Services (TAS) is a global team and is part of Global Accounting and Product Services (GAAPS) within Business Operations and Technology. This group is responsible for Institutional and Commingled fund accounting, Fund Board management, Portfolio & Regulatory Compliance, Transfer Agent and operational infrastructure oversight for BlackRock's commingled funds (registered and unregistered). In addition, the teams...

About this role About Fund Data Stewardship (Associate) The Data Stewardship Team is responsible for ensuring the data needs of BlackRock and the clients of BlackRock Solutions are fulfilled with accurate, complete and timely data. As an Associate on the Data Steward Team, you will support a growing area in a dynamic and challenging environment. The Fund Data Stewardship Team was established, to develop the firmwide fund data ingestion and distribution strategy and operational support models to meet the long-term fund data needs for existing and newly created fund products and services. The team will focus on oversight, quality control and governance of product and firm-level fund data being distributed and ingested by 3rd parties. This will also include cross functional evolution of systematic changes required to improve the Aladdin fund data distribution and ingestion model and process. This position requires active stakeholder management with internal and external...

About this role About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. Overview Join our distributed team of cyber security experts, protecting our business and developing exciting capabilities on the frontline of cyber defense. Apply your passion and knowledge of...

About this role Team Overview The Service Management team provides industry‑standard Incident, Problem and Change Management, alongside infrastructure operational support for Aladdin. We operate using modern engineering practices and tooling, including ServiceNow and AI‑enabled workflows, and measure outcomes through clear operational metrics. Incident Management is responsible for restoring service during production incidents and driving scalable stability improvements across BlackRock and its Aladdin clients. BlackRock operates a 24/7 Major Incident Management function supporting global clients across Europe, the Americas, Asia Pacific and India. This role is based in Edinburgh and is required to cover core European hours between 09:00 and 18:00, Monday to Sunday, with rotational weekend working. Role We are seeking an experienced Incident & Problem Manager (5+ years) with a strong passion for technical troubleshooting and the ability to lead multiple...

About this role The Access & Identity Management (AIM) team is a critical component of Global Information Security and is responsible for controlling and maintaining secure access across the technology estate. The team ensures that all users have appropriate access to technology systems and resources within the Firm. The AIM administrator is responsible for user administration functions across all technology platforms and applications, including: Provisioning all aspects of the employee lifecycle including hiring, transfers, and terminations. Managing user accounts, permissions and entitlements in Microsoft Active Directory, Exchange, UNIX, Cloud (Microsoft Azure, AWS, GCP), 600+ business applications and BlackRock's state-of-the-art trading and asset management platform, Aladdin. Project work relating to system migrations and onboarding new systems to AIM management. Knowledge/Experience: Knowledge of enterprise-level Identity Management systems (e.g....

About this role Business unit overview BlackRock's Transfer Pricing Policy team is responsible for developing, implementing, documenting and defending BlackRock's transfer pricing policies and procedures in over 35 countries and for over 150 legal entities globally. The Transfer Pricing Policy team is part of BlackRock's Group Tax function which consists of over 100 tax professionals across 17 global locations. Role overview We're looking for a talented, driven and hands-on transfer pricing professional to play a key part in supporting transfer pricing for BlackRock's global business. The role offers the opportunity to work with a wide range of stakeholders across BlackRock's Finance & Strategy and Tax teams, as well as with the wider BlackRock businesses. The role will: support the development, review and maintenance of transfer pricing policies and procedures for the BlackRock group's businesses; involve the preparation of analysis and financial modelling to assess...

About this role Business Unit Overview: BlackRock Finance consists of finance professionals in disciplines including Financial Planning & Analysis (FP&A), Treasury, Tax, Finance Controls, Sourcing and Vendor Management, Finance Platform Support and Controllers. Treasury Accounting, which is included within Controllers, is a team with presence in Atlanta and New York, responsible for corporate investment accounting activities globally. Job Purpose/Background: The Treasury Accounting Team is responsible for the accounting and reporting of BlackRock's corporate investment portfolio, derivatives, fund consolidations, cash accounts, and external debt. This includes: Utilizing and maintaining global software to facilitate payments and investment accounting General ledger control for corporate investment and derivative accounting Support business growth through technology and scalable process improvements Key Responsibilities: Control the accounting records...