Dec 18, 2025
Kaiser Permanente
Job Summary: Under direct supervision, the Patient Financial Advisor (PFA) is a professional responsible for identifying appropriate financial sponsorship for members and non-members and determining their cost share obligation. This requires the following: 1) Accurate and timely assessment of payer and patient liability; 2) Compliance with federal, state and local regulations; 3) Effective communication with patients regarding personal payment liabilities and options for meeting those obligations. The PFA must create a positive customer experience for all patients through personalized care. Essential Responsibilities: Includes but is not limited to: Assisting members with understanding their benefits when a cost-share is owed. Determining eligibility for private, federal, state and county program coverage for patients. Interpreting and describing provisions and requirements of applicable private, federal, state and county aid programs to patients,...
Professional Diversity Network
Richmond, CA, USA
Full-Time
