Mar 10, 2026
UNC Health
Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Coordinator of Customer Service Representative position is responsible for oversight of the Customer Service Representatives to assure customer service levels are met or exceeded to achieve highest delivered customer satisfaction. Coordinates the areas of IT switchboard Operation, Main Lobby and Patient Tower Reception area.
Responsibilities:
1. Provides a high standard of service to all incoming calls and effectively meet and greet customers; Assists and welcomes customers with their need(s) including providing departmental numbers/extensions, directions (e.g. physician address) to customer's destination, arranging patient transport, escort customer as needed, etc. to ensure customer safety.
2. Responsible for providing accurate information as it relates to patient status...
Professional Diversity Network
Smithfield, NC, USA
Full-Time
