2 jobs found in Arlington, VA

Apex Systems, Inc. Job#: 3024085 Job Description: We are hiring Member Service Representative! Role: Member Service Representative (Branch Operations) Supporting: Large Financial Services Client Location: Alexandria, VA (Onsite) Position Description: Join our team as a Member Service Representative and become the welcoming face of the branch. You'll handle daily transactions, support branch operations, assist members with account needs, and deliver fast, friendly, accurate service. You'll also spot potential fraud, navigate multiple systems, and recommend helpful products that support members' financial goals. If you thrive in a highenergy environment, are passionate about helping people, and want a clear path for career growth in financial services, this is a great opportunity to shine. Apply today! Qualifications: Must have hands on experience Cashhandling experience in a fastpaced setting Reliable, professional, and punctual Strong...

AIT - Arctic Information Technology, Inc Overview: JOB SUMMARY: Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager. Responsibilities: ESSENTIAL FUNCTIONS: Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager Create...