2 jobs found in Charlotte

McMillan Pazdan Smith Architecture Job Type Full-time Description Position Summary We are a leading architecture and design firm committed to creating impactful, innovative spaces. We are looking for an experienced IT Service Desk Manager to lead our dedicated Service Desk team. The ideal candidate will have a strong background in managing technical support teams, a passion for delivering exceptional customer service, and a proven ability to develop and implement effective service management processes. This role is crucial in ensuring our employees across multiple offices receive timely and high-quality technical support, enabling them to perform their roles effectively. The IT Service Desk Manager will be responsible for overseeing all aspects of the service desk operations, including team performance, SLA management, reporting, and continuous improvement initiatives. Essential Functions Team Leadership & Management: * Lead, mentor, and develop a team of...

New York Life Insurance Company Location Designation: Hybrid - 4 days per week Business Unit Overview Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty. Role Overview: Our local General Office is excited to find service professionals who support our insurance agents, clients, and management team. As a Service Representative, you will support the agents practice by managing insurance policy applications as they move through the new business process. Representatives use...