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POSITION SUMMARY: Under the direction of the Customer Care Solutions Manager, the Customer Care & ITM Specialist plays an integral role in delivering exceptional customer experience across multiple service channels. This position engages with current and prospective customers via telephone, online, and Interactive Teller Machines (ITMs), assisting with banking inquiries, transactions, issue resolution, and relationship building. The role requires strong interpersonal and sales skills, a thorough knowledge of the Bank’s products and services, and the ability to provide tailored, accurate, and professional service in every interaction. Flexibility to work extended hours and Saturdays is required.   ESSENTIAL FUNCTIONS : ·         Proactively engages with customers and non-customers across telephone, digital, email, and ITM channels to identify financial needs, provide tailored solutions, and recommend appropriate products and services. ·...