Benefits Coordinator

NFP

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: The Benefits Coordinator supports account management teams with day-to-day client servicing, benefits administration tasks, and renewal activities. This entry-level role is part of a structured training program to help you learn the fundamentals of the employee benefits industry and grow into more advanced responsibilities. This is an amazing opportunity to start in an entry level role and grow with us!

This role follows NFP’s hybrid work model; specific in-office expectations vary by location and business need.

Essential Duties & Responsibilities:

Client & Carrier Support

• Attend client and carrier meetings for exposure to benefit discussions.
• Respond to administrative client inquiries including ID cards, billing questions, and claims status updates.
• Support open enrollment activities including communications and logistics.
• Provide clerical or administrative support as needed.

Benefit Plan Administration & Documentation

• Maintain client files in accordance with office procedures.
• Review SBCs and client documents for accuracy under supervision.
• Manage client calendars and track key deadlines.
• Support enrollment fulfillment during renewals and onboarding.

Proposal & Renewal Support

• Assist with proposal requests and spreadsheeting results.
• Coordinate renewal materials including applications and BOR letters.
• Gather information for Form 5500 filings and maintain trackers.
• Review client presentations for accuracy, formatting, and grammar.

Research & Issue Resolution

• Assist with resolving claims, billing, and eligibility issues.
• Research benefits questions and carrier product information.

Internal Support & Training

• Maintain departmental reference materials and updates.
• Participate in training on carrier systems and products.
• Attend classes to maintain Life & Health license as applicable.

Knowledge, Skills & Abilities:

• Strong Microsoft Excel skills and working knowledge of PowerPoint.
• Strong organizational and time-management abilities.
• Strong analytical skills.
• Clear written and verbal communication skills.
• Attention to detail and diligent follow-up.
• Ability to work independently and anticipate needs.

Education & Experience:

• Bachelor’s degree required.
• 1–2 years of work experience, internships or coursework in related fields are helpful, but not required.

Certificates & Licenses:

• Life and Health License must be obtained within 6 months of hire (within 30 days after scheduled classes).

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $59,000 – $65,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.