Dec 28, 2025
Sales & Event Coordinator
- ExplorUs
- Crater Lake, Oregon 97604, USA
Job Description
At Explor Crater Lake, LLC, every day is an adventure - where tranquil beauty, scenic landscapes, and rich culture come together to create a truly unforgettable workplace. Offering competitive pay, employee housing and benefits. Apply Today!
2026 season
The Group Sales & Events Coordinator supports group lodging, meetings, and special events at Crater Lake
Lodging by coordinating reservations, logistics, and on-site execution. This role serves as a key liaison between guests, park leadership, and operational teams to ensure a seamless and memorable experience for group clients visiting Crater Lake National Park.
The coordinator plays a vital role in driving group revenue while upholding service standards that reflect the uniqueness and natural beauty of this iconic destination.
Essential Duties and Responsibilities
Group Sales Support
Event & Group Coordination
Guest Experience & Service Excellence
Administrative & Reporting Responsibilities
Collaboration & Compliance
Education: High school diploma or equivalent; associate or bachelor's degree in hospitality, business, or related field preferred.
Experience: 1-3 years' experience in hospitality, sales, event planning, or customer service.
Experience in hotel group sales, event coordination, or destination lodging.
Familiarity with PMS systems and group booking tools.
Experience working in a seasonal, high-volume, or remote resort environment.
We maintain a drug-free workplace to ensure the safety and well-being of all employees.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
2026 season
The Group Sales & Events Coordinator supports group lodging, meetings, and special events at Crater Lake
Lodging by coordinating reservations, logistics, and on-site execution. This role serves as a key liaison between guests, park leadership, and operational teams to ensure a seamless and memorable experience for group clients visiting Crater Lake National Park.
The coordinator plays a vital role in driving group revenue while upholding service standards that reflect the uniqueness and natural beauty of this iconic destination.
Essential Duties and Responsibilities
Group Sales Support
- Support the group sales process from initial inquiry through contract fulfillment, serving as the main point of contact on-site.
- Prepare group proposals, contracts, and confirmations in coordination with sales leadership.
- Manage group room blocks and event details in the property management system (PMS) in coordination with the Sales & Events Manager and Site General Manager.
- Track rooming lists, attrition dates, cut-off dates, and deposits.
- Respond promptly and professionally to group inquiries via phone and email.
Event & Group Coordination
- Coordinate logistics for group stays, meetings, tours, weddings, and special events.
- Serve as the primary point of contact for group clients before and during their visit.
- Communicate group requirements to lodging, food & beverage, retail, maintenance, and housekeeping teams.
- Create and distribute event orders, arrival reports, and daily group resumes.
- Conduct site walkthroughs as needed and support on-site event execution.
Guest Experience & Service Excellence
- Ensure group guests receive a welcoming, organized, and high-quality experience.
- Address guest concerns and resolve issues in a timely and professional manner.
- Support special requests related to accessibility, transportation, meals, and overall park experiences.
- Represent Explor Crater Lake with professionalism and a strong commitment to service.
Administrative & Reporting Responsibilities
- Maintain accurate and organized group files and documentation.
- Assist with forecasting group business and reporting on room nights, revenue, and event performance.
- Support billing accuracy by coordinating with accounting and operations teams.
- Assist with post-event follow-up, including guest feedback and service reviews.
Collaboration & Compliance
- Work closely with sales, operations, and park partners to ensure alignment and compliance with National Park Service guidelines.
- Support seasonal staffing and operational needs during peak visitation periods.
- Uphold company policies, safety standards, and sustainability practices.
- Other duties per Duties Checklist and as assigned
- Be self-motivated with the desire to perform at the highest professional and ethical standards
- Must respond well to a changing work environment and able to perform at the highest level with minimal supervision
- Strong analytical and problem resolution skills with the ability to proactively recommend solutions
- Demonstrate effective written and verbal communication skills
- Intermediate computer skills with Microsoft Office and Excel
- Excellent customer service and people skills
- Must be extremely organized with strong attention to details
- Be a positive team player with a "can-do" attitude
- Must be comfortable working with small, medium and large groups
Education: High school diploma or equivalent; associate or bachelor's degree in hospitality, business, or related field preferred.
Experience: 1-3 years' experience in hospitality, sales, event planning, or customer service.
Experience in hotel group sales, event coordination, or destination lodging.
Familiarity with PMS systems and group booking tools.
Experience working in a seasonal, high-volume, or remote resort environment.
We maintain a drug-free workplace to ensure the safety and well-being of all employees.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.
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ExplorUs
ExplorUS is creating a world of meaningful travel opportunities where every destination brings you to new adventures and superior experiences. Explore and discover rich American history, brilliant natural beauty, and warm, engaging service. Explore the difference our team of experienced hospitality professionals can bring to the management of your park operation.