careers.asurion.com
- Crestview, Florida
The Asurion team is seeking customer service-oriented individuals to join our program as a Customer Care Representative.
The Customer Care Representative is responsible for providing an all-inclusive, comprehensive customer service experience for our customers. This includes using your advanced technical knowledge to provide technical support for programming and/or equipment issues. You’ll answer a wide array of questions and provide education on complex issues, self-resolutions and offer value-added services. You’ll also need to be able to diffuse customer frustrations by providing solutions and determining service options.
Our representatives demonstrate world-class customer care by building trust with our customers and providing quality results in an efficient manner.
For two decades, Asurion has led the technology protection industry around the globe. The Company provides premier support solutions to enable optimum use of technology; digital applications to protect their privacy and provide security; and rapid replacement of lost, stolen, damaged or malfunctioning devices. Asurion partners with the leading wireless companies, retailers and service providers enabling them to focus on their businesses and to provide services that delight their customers. Asurion's 14,000+ employees worldwide specialize in fulfilling the needs of more than 280 million consumers. For more information about Asurion, including customer service ratings and reviews that help drive continuous improvement, please visit www.asurion.com.
The Customer Care Representative is responsible for providing an all-inclusive, comprehensive customer service experience for our customers. This includes using your advanced technical knowledge to provide technical support for programming and/or equipment issues. You’ll answer a wide array of questions and provide education on complex issues, self-resolutions and offer value-added services. You’ll also need to be able to diffuse customer frustrations by providing solutions and determining service options.
Our representatives demonstrate world-class customer care by building trust with our customers and providing quality results in an efficient manner.
- To succeed, you must be able to navigate multiple software programs, windows applications, and use web-based search engines.
- You need active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
- You must be self-motivated and have the ability to stay on task and take initiative.
- You must be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
- Ability to learn and demonstrate up-selling techniques to promote additional services/products to enhance Customer experience and program loyalty
- You must be Tech savvy, be able to troubleshoot software and restart programs; including knowing how to clear web cookies and browser history as well as temporary web files. You should also be proficient in switching between multiple programs and windows within those programs as well as being knowledgeable in restarting your computer.
- You’ll also need to use appropriate grammar and tone to provide information to customers and problem resolution
- High school diploma or GED
- Strong verbal and written communication skills
- Flexible to work all shifts as required (evenings, weekends, and holidays)
- Able to attend each class of the 6-week training period
- Pass a pre-employment background check and drug screen
For two decades, Asurion has led the technology protection industry around the globe. The Company provides premier support solutions to enable optimum use of technology; digital applications to protect their privacy and provide security; and rapid replacement of lost, stolen, damaged or malfunctioning devices. Asurion partners with the leading wireless companies, retailers and service providers enabling them to focus on their businesses and to provide services that delight their customers. Asurion's 14,000+ employees worldwide specialize in fulfilling the needs of more than 280 million consumers. For more information about Asurion, including customer service ratings and reviews that help drive continuous improvement, please visit www.asurion.com.