TITLE: Front Desk Receptionist

LOCATION: Downtown Chicago

ESSENTIAL FUNCTIONS::

• Follow the New Patient Experience; make a positive first impression with patients in person; greets "with a smile" and communicates with patients in a courteous manner
• Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.
• Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader.
• Coordinate patient scheduling and flow throughout the day by providing accurate appointment sheets; notify clinical staff of arrivals and needs; schedule appointments in accordance with guidelines based on nature of treatment; follow and track appointments due to no-shows, cancellations and late arrivals
• Inform patients of the company's payment policy; follow payment policy by collecting payment from patient at time of service; assist patients in completing new patient health history forms; attach insurance to patient account in practice software if applicable.
• Enter patient insurance information, collect copays and past due balances.
• Maintain HIPAA compliance through patient confidentiality

QUALIFICATIONS:

Knowledge/Skills/Abilities:

• Education/Certification: o High school diploma or equivalent required o Two years experience working in a professional environment with direct patient contact desired.
• Skills/Abilities: o Strong interpersonal and relationship building skills; work well with others o Excellent written and verbal communication skills o Professionalism and professional image o Strong organization and planning skills; detail oriented o Ability to multi-task in a fast-paced environment o Computer proficiency and ability to learn new software o Conflict resolution and problem solving skills