Customer Support Representative, midtown, NYC

accepting applications thru 7/25/14

A high-tech internet start-up company with strong venture backing is in growth mode and looking for a Customer Support / Service Representative in the greater New York City area. Join a highly motivated team to help take the company to the next level and beyond.

Position Overview

We provide tremendous customer service through a team of professionals drawn from the recruiting and technology industries. They help to guide employers and headhunters, providing advice and best practices when working on our marketplace to fill jobs more quickly and easily. We are looking to add a new member of this team in New York City.

Responsibilities

-       Work with a highly motivated team to provide a world-class post-sale experience for some of the world's largest companies.

-       In the role, you'll be an expert consultant that drives results and helps clients utilize our product.

-       As the first line of support to all existing customers you'll ensure the product delivers to maximum potential and that customers have a great experience.

-       You'll need to learn and develop unique strategies for individual customers.  

-       Provide ongoing reactive support to customers

-       Customers will rely on you to solve critical issues

-       You'll be expected to keep solid records in our CRM.

-       Help facilitate valued communication between customers on the marketplace

Description of a great candidate:

Every team member is critical to the success of our business. We need to hire a strong individual who will become a talented and highly motivated position player. The Customer Support Representative needs outstanding phone conversation skill, must be technically savvy, and be able to quickly become an expert with our technology. We are very goal driven and focused and are committed to reaching the company's full potential. It would be ideal if you have some exposure to the human resources/recruiting industry though that is not required. You will need to gain a strong understanding of the contingent recruiting process and industry if you don't already. It's important that you be able to naturally build a rapport quickly with customers over the phone. These customers will come to depend on your knowledge. If you would enjoy a small team environment where everyone works together toward common goals and celebrates together as the company grows and the description above sounds like you, we expect you will love working here. Join our team to help revolutionize an industry.

3 weeks vacation/typical other benefits.