The Raleigh-Wake Emergency Communications Center, also known as Raleigh-Wake 9-1-1, answers emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches the appropriate help. The professional staff is dedicated to providing quality service not only to our citizens but also to the first responders that we serve.

The center provides dispatching and centralized communications for 4 EMS agencies, 8 law enforcement agencies and 20 fire departments, serving more than 1 million residents in an area of 860 miles. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety. The authorized staffing for the department is 111 positions in 5 divisions: Operations, Administration, Training, Information Technology, and Communications Electronics. The latter provides support for the repair and calibration of emergency communication equipment and radar.

Our employees are the most dedicated you will find anywhere, subjecting themselves to rigorous training standards. They take pride in the high expectations they set for each other. The 9-1-1 Center is one of 4 centers nationwide to have obtained accreditation from the Commission on Accredited Law Enforcement Association (CALEA), International Academy of Emergency Dispatch Accredited Center of Excellence (IAED ACE) and the Association of Public Safety Communications Officials (APCO) Project 33 Training Certification.