Job Summary:
Delivery team members (“team members”) are a vital to our organization. Each team member is responsible for working with fellow Team Members and Management; in a joint effort to ensure our customers are the number one priorities by making each interaction a positive one and building a memorable relationship with each event. Team Members perform their daily responsibilities and contribute to the Company’s overall goal of operating efficiently, effectively and profitably. All employees must be in compliance with all Company guidelines and procedures. The Team Member reports to his/her supervisor.
Essential Job Functions:*
• Meet, greet and assist all customers in a pleasant and courteous manner.
• Personalize each event, phone call or customer interaction with friendly clear conversation.
• Provide the necessary time, patience and attention to each customer.
• Engage in clear attentive and informative dialogue with customers.
• Make each event a “rewarding” experience. Our business is built on positive interactions.
• Process and complete all necessary paperwork concerning deliveries, pick ups, and returns.
• Keep Company vehicles clean and orderly.
• Maintain the vehicle visual appearance, cleanliness and safety.
• Sort and stage equipment upon delivery at venues and upon return to appropriate departments for storage.
• Able to work a flexible work schedule which includes regular night shifts and weekend shifts.
• Able to work a flexible 24/7 work schedule - specifically weekdays Thursday through Monday being busiest and most holidays.
• Other essential duties as assigned which are necessary to operate Rentals Unlimited.
Knowledge, Skills & Abilities:
• Ability to communicate clearly and professionally with colleagues, clients, and customers.
• Maintain an excellent, dependable level of attendance and punctuality.
• Ability to multi-task effectively in a fast paced work environment.
• Ability to clearly and effectively to respond and exchange ideas through writing, speaking and presentations.
• Attention to detail in regards to floor plans, special instructions, and itineraries.
• Understanding of basic math skills.
• Knowledge of equipment.
• Ability to work cooperatively, courteously and respectfully with all consumers, contractors and co-workers whom you may come in contact with during the course of the day.
• Able to work with multiple individuals, meet deadlines, and follow through on projects.
• Strong customer service orientation, good judgment and flexibility.
• Ability to work independently and as part of a team.
• Adaptation to changes that affect our business.
• Good time management skills.
• Able to listen and follow instructions.
• Consistent punctuality and attendance a must.
• Ability to maintain a driving license and a good driving record a must
Other Duties/Responsibilities:
• Pro-actively seek training and/or product knowledge to better perform all job duties.
• Adhere to Company policies regarding scheduling including requests for personal time off and vacations.
• Actively work with fellow employees to make Rentals Unlimited an enjoyable place to work.
• Utilization of down time in a productive, professional manner.
• Communicate thoughts, ideas and goals in a positive way to all team members and management.
• Implementation of Company policies and procedures in an effective way.
• Adhere to Company policy regarding carrying a picture ID while working and showing that picture ID when requested at venues for deliveries.
• Other duties and/or responsibilities include but are not limited to the proper handling of equipment and documentation, problem solving ability, and other essential related duties, that may be assigned from time to time necessary to maintain the day to day operations.
Working Conditions/Physical Demands:
• Ability to lift, move and carry heavy/bulky items long distances in excess of 50 lbs.
• Physically able to stand for prolonged periods and/or move about various venues.
• Physically able to bend and/or climb a ladder for set up of equipment.
• Regular travel between Rentals Unlimited and venues.
• Loading and unloading of possible heavy/bulky equipment and supplies.
• Ability to pass a DOT physical exam and drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The above is not intended to be an exhaustive list of all responsibilities and duties required to perform this position.
*External and internal applicants, as well as position incumbents who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of reasonable accommodation to be determined by management on a case by case basis.