Main functions & duties:

• Answering inbound calls from both independent agents and customers
• Providing a "WOW" service experience for all callers
• Multi-tasking in several systems daily
• Phone underwriting when taking endorsements
• Answering billing questions and taking payments

Required Qualifications:

• 2-5 years office/customer service experience
• Computer knowledge - Outlook, typing minimum 30 WPM
• Ability to adapt to change easily and willingly
• Ability to multi-task throughout an 8 hour shift
• Team player
• Critical thinking skills - ability to make appropriate underwriting decisions daily

Desired Qualifications:

• Bachelors degree
• Experience in insurance, call centers or both