Wileyed Solutions

Deltak has been actively supporting the academic community since 1996.  Today, Deltak provides a wide array of high quality services and support to prestigious academic institutions and their students, focused primarily on online and technology enabled learning.  We foster a highly selective employee recruitment process that is matched by our focus on the personal and professional development of each team member once she/he becomes a member of our fast paced, entrepreneurial environment.  Every day, our professionals are helping to positively affect the lives of students through exceptional services, innovative technologies and, most importantly, strong personal relationships.

At Deltak, we are passionate about the success of our partners, their students and each of our team members.  We believe that our Core Values, ownership mentality and personal connection make us a pre-eminent organization in higher education.  If you are passionate about education and have the desire to help people succeed, then we want to meet you and hear your story.

Aug 20, 2019
Position Title: Senior Account Manager, Books Department: Books Account Management Manager: Associate Director, Books Working Location: Beijing, China ---------------------------------------------------------------------------------------------------- Job Scope and Responsibilities: The successful candidate will effectively supervise and manage the related operations of books account management in responsible areas in China, including the Print and Online books. He/she will communicate with manager, product managers, and marketing team in order to achieve business target. He/she will need to collaborate with agents to post more Wiley titles on the booth and manage sample books for the team, as well as be responsible for adoption/textbook quotation and proposals for customers national wide. Enhance Wiley book share in Library channel for Print book in responsible regions by establishing and maintaining solid and long business relationship with librarians and knowing customers' demand clearly and deeply. Provide customized solution to libraries and make suitable business plan by Wiley principles. Achieve OB/EMRW individual business target in responsible regions. Adoption Channel by maintaining HE customers relationships with professional service and exploring more HE opportunities and transferring to business opportunities. Marketing management through conducting marketing campaigns, such as seminar, product training and etc, including Pint and Online books product, and collecting more end user information and demand from market activities, as well as timely database update. Accept business travel and make clearly travel plan and manage T&E appropriately. Job Requirements: Solid understanding of the business, its products and services, the products and services of the company's competitors, needs of clients/accounts, and the market. 7+ years' sales working experience in publishing related industry. Self-motivated, business-oriented, good communication and negotiation skills. Excellent interpersonal skills, and gains insight into customer needs. Identifier opportunities that benefit the customer. Builds and delivers solutions that meet customers' expectation and establishes and maintains effective customer relationships. Proficient in using office software, and good research and analytical skills. Ability to work under pressure.
Wileyed Solutions China Full-Time
Aug 20, 2019
Account Manager, Corporate Sales Location: Chichester, UK Responsible for identifying and delivering new corporate partnerships to optimize the distribution and revenue contribution of Wiley's content assets. In particular, Identify and execute sales opportunities that will drive revenue and ensure maximum penetration of Wiley's print and digital content into corporate market, EMEA. Expand sales activities and revenue for the Professional Learning & Reference business streams. Identify and execute bulk book orders for corporate customers as well as author buy backs. Maintain a strong pipeline within Salesforce and produce quarterly forecasts for territory Develop an annual strategic plan and execute it Other duties as may be required Has a solid understanding of selling content into the Corporate and Government market. Strong knowledge of key content areas, competitive landscape, client needs, and various business models. Experienced in negotiating and managing large and complex accounts. WHAT YOU WILL DO: Strategic Planning & Financial Management Develop print and digital business in the corporate market. Develop new business for additional Wiley assets in the including books and learning platforms. Achieve Personal revenue target and growth targets for key accounts, alongside developing the business by adding new accounts. Maintain all opportunities and ensure a strong pipeline within salesforce. Work with Director in forecasting and planning for achieving revenue targets. Work with publishing and sales groups to ensure that sales strategies are aligned with overall business objectives. Customer Engagement Research and identify prospects. Leverage online sales tools (ie., Linkedin Sales Navigator) to expand portfolio of contacts. Collaborate with Marketing and Strategic Marketing teams for prospecting campaigns as well as to gain knowledge on trends, budgets and overall market info. Outreach /pitch to prospects via phone, email, marketing campaigns, face-to-face meetings, social media, industry conferences, and more. Map Wiley content & solutions to client needs. Monitor and evaluate existing and prospective sales for potential deeper partnerships. Negotiation Negotiate high value contracts with terms and conditions based on industry standards, market knowledge and the inherent value of Wiley content. Develop and maintain advanced level knowledge of deal/contract/payment systems and processes at Wiley. Coordination & Communication Report regularly to Director and other Wiley colleagues on activities, opportunities and progress toward financial and non-financial objectives. Troubleshoot and resolve any questions/problems arising with customers Interact with Wiley senior management and publishing groups including sales, marketing and editorial managers. Maintain accurate up-to-date account data in salesforce. WHAT YOU WILL NEED: Minimum of 5 years' experience selling content or software solutions into the corporate market Knowledge of buying habits and cycles Experience in negotiating and closing high-value deals Extensive client management experience Well-networked at senior level in relevant sectors Account management expertise Knowledge and experience of Corporate and Government sector Understanding of digital business models Ability to establish terms based on industry standards, market knowledge and the inherent value of the Wiley content Excellent knowledge and understanding of digital media and technologies Ability to execute against strategic plans and demonstrated high-level of achievement in prior roles Strong experience working independently. Strong IT skills: Prficient in Office Applications: Word, Excel and PowerPoint Experience with CRM systems such as Salesfrce.com Understanding f emerging technologies, digital sales channels and business models. Ability to develop accurate budgets and forecasts Ability to set goals and develop strategies and plans Highly self-motivated, excellent decision-making skills Ability to work effectively without supervision Excellent interpersonal & influencing skills Excellent presentation skills Experience working in a strong team environment Ability to manage up and interact with senior management to obtain support on new opportunities Experience working with global teams Fluent in English Able to travel as necessary; minimum of 25% Wiley is a learning business, we help people and organizations to develop the skills and knowledge they need to succeed. We are a global provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications; and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia and Canada. Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Wileyed Solutions Chichester Gate Leisure Park, Terminus Road Unit R1A, Chichester PO19 8EL, UK Full-Time
Aug 20, 2019
Associate Brand Manager Wiley Education Services The Company: Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today's higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals. Responsibilities: This individual is responsible for defining key brand strategies, developing and implementing brand campaigns across marketing channels and overseeing production of marketing assets. This individual serves as a "brand ambassador" within the company, setting and delivering on the student experience expected by our partner institutions. This position requires an individual capable of: understanding brand management, developing strategies to reach students through multiple channels and the ability to balance a large volume of projects.The Associate Brand Manager will oversee brand efforts for partner institutions with guidance and support from the Senior Brand Manager as needed. The Associate Brand Manager is eligible for an alternate work arrangement where the employee can work from home 2 days per week and the remaining 3 days in the office under the normal working schedule. This individual must have the ability to thrive in a fast-paced, results oriented, and challenging environment. The ideal candidate will have demonstrated 3-5 years of successfully delivering results in a consumer-focused marketing or advertising role. Additional Responsibilities: Evaluates partner institution positioning in the marketplace that will be conveyed in creative and content across marketing channels Adheres to partner institution brand standards across all marketing materials and channels Analyzes and understands the positioning of partner degree programs in the marketplace to develop strategies and messaging that reaches the target audience Collaborates with Admissions and Operations teams to develop sound student profiles/insights defining the target audience so they have more impactful brand experiences Develops and executes launch plans for new degree programs with support from Sr. Brand Manager Provides brand direction and support to internal groups such as: creative services, search marketing, online affiliate, database marketing, corporate sales, media Inspects marketing channels to ensure accuracy of all content Ensures timely and accurate delivery of all projects Analyzes market trends and research to ensure partner brands receive maximum visibility and perform in the marketplace Researches and tests new marketing channels and opportunities to drive brand awareness Manages all day-to-day marketing activities associated with assigned partners Collaborates and communicates regularly with Operations leaders on partner activities Provides inputs and support to central services team to maximize lead performance Collaborates with Sr. Brand Manager to develop relationships with partner program directors and Marketing departments to discuss brand objectives and present marketing plans Position Requirements: Minimum of a Bachelor's degree in Marketing, Communications, Advertising or related field of study 3-5 years marketing experience and proven track record of developing and implementing brand campaigns and initiatives Ability to identify markets, competition and target audience in the development and execution of marketing initiatives Strong project management skills Excellent written and verbal communication skills Strong interpersonal skills, team oriented and proactive Close attention to detail Excellent presentation and communication skills Strong problem solving skills Computer literacy: MS Word, Excel and PowerPoint Ability to work in a fast-paced, entrepreneurial environment Good attitude and positive mindset Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review
Wileyed Solutions Orlando, FL, USA Full-Time
Aug 20, 2019
Customer Service Advisor Location: Bognor Regis The Wiley location in Bognor Regis is home to our award winning European Distribution Centre (EDC), and holds approximately 7 million books which are delivered across the EMEA region (Europe, Middle East and Africa). Servicing individual consumer orders from our websites to internet bookstores and high street shops we aim to turn any requests around in a 72 hour period from order through to delivery. Customer Service Books (Knowledge & Learning), Inventory Management, Facilities, Human Resources, Enterprise Applications and ERP delivery teams are all located in the Bognor office location as well as the Distribution team who are based within our busy Distribution Centre. Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service. As part of the Customer Service team, you will have a wide-range of daily activities. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements. The key duties include: Processing customer orders, pro-formas and quotations Checking customer accounts are accurate against the orders received and processed to agreed deadlines Accurately inputting, checking and processing of customer credits and cancellations. Responding to customer queries via various methods of communication i.e. email, telephone and post Creating and amending customer accounts to current policy guidelines. Maintain internal and cross business communication ensuring all parties are kept up to date and informed of any issues, areas of concern and identifying and minimising potential problems seeking assistance where required Any other general administration duties as requested by the manager. This is an excellent opportunity for a well organised, confident, polite individual who is looking for a rewarding career in customer services. You'll have experience in customer service and ideally experience in working in an office environment, however this is not essential as full training will be provided. You will be very comfortable working with various systems, especially Microsoft Office and be adaptable to any new systems introduced. People have always been valued at Wiley. We work collaboratively across the globe, enjoy what we do and have opportunities to develop throughout our careers. Which means you can look forward to a competitive salary, and benefits including a defined contribution pension scheme and 25 days' holiday (pro rata), staff discounts and an employee assistance programme. To apply, please upload your CV and a covering letter. Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Wileyed Solutions 44 Aldwick Rd, Bognor Regis PO21 2PN, UK Full-Time
Aug 17, 2019
Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Project Manager, Content Strategy & Management Hoboken, NJ Wiley has been revolutionizing the way we share the knowledge of research for years and we want to bring this experience to life for our customers, including libraries, societies, authors, corporations and researchers through meaningful and engaging live, digital, and thought-provoking exciting experiences. We are currently looking for a dynamic, results-focused Project Manager to join the Research Content Strategy & Management team within Wiley. The ideal candidate will be an experienced Project Manager leader with a proven ability to manage complex projects through the full lifecycle. What You'll Do: The Project Manager will support the establishment of process enabled technology environment. As part of the Content Strategy & Management (CSM) team, you will act as project manager for all RCM (Research Content Management) functions and teams and assist the VP - CSM in formulation and management of technical and process strategy. Provide strategic support to RCM teams and key Research stakeholders who have leadership, operational planning and execution, change management, program design, and implementation oversight. Engage with cross-functional technical / product leads and project managers to build a collaborative, scaled approach to developing and maintaining business process across the Research organisation. The Project Manager will: Build and manage the requirement/product backlog Liaison with crossdiscipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules Meet members to identify and resolve issues Prepare status reports by gathering, analyzing and summarizing relevant information. The Project Manager will establish effective project communication plans and ensure proper execution. What You'll Need: BA/BS degree preferably in engineering or computer science. Direct work experience in project management capacity in technology or technology enabled area. Experience working with Senior Leaders and remote teams. Project Management Experience in JIRA and Confluence System development lifecycle knowledge - Agile / Waterfall Business Process Improvement Techniques; Information Modelling Tools; Report Writing Techniques; Presentation skills Advanced level skill in MS Excel, Project and Visio. High level of independent working uses own initiative and makes decisions effectively within parameters. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Aug 17, 2019
Crossknowledge provides corporate digital learning solutions enabling the success of individuals, teams and organizations through skills acquisition. CrossKnowledge delivers an integrated learning experience: a unique combination of our world-renowned digital content for today's most in demand skills created with world's leading experts, a learning platform built with human and artificial intelligence, and unmatched accountability with a dedicated Client Success Team. That's what makes CrossKnowledge the trusted learning partner of organizations, helping L&D, managers and learners acquire the skills they need to succeed . Part of Wiley, one of the world's largest providers in research and education, CrossKnowledge has 18 years of experience in digital learning in a dynamic and entrepreneurial environment, serving over 12 million learners in 130 countries. Position For our Client Success Division in DACH, we are recruiting a Client Success Project Manager on a permanent contract, to work with key accounts in the DACH area (Germany, Austria, Switzerland). This position is based in Cologne with up to 25% client travel and some flexibility for remote working. Your main challenges will be to: Ensure handover from the presales phase, project scoping and client onboarding Lead the full end-to-end delivery cycle of our solutions and become the go-to person for our clients during the build phase Apply seamless deployment methods following a rigorous & agile process Document, Share & De-Risk each step of the deployment journey Manage sourcing of expertise to your project with a crossfunctional and international team of Tech Consultants, Digital Learning SMEs and UX/UI Designers Act as change agent during the whole project cycle Take active part in collaborative initiatives across the company to contribute to continuous improvement in Client Satisfaction, Business Scalability, PM Methodology, Product Enhancement, Functional On boarding, etc. Skills & Competences You demonstrate the ability to build strong business relationships and lead clients through digital transformation of their learning strategy You can act as trusted advisor on how clients can maximize value and impact from the solutions and services they buy from CrossKnowledge You ensure client strategic planning, stakeholders' mapping and operational reviews, in liaison with Global Account Manager and Client Success Director, to drive client satisfaction and loyalty You show good analytical and organizational skills to monitor operational/financial performance and manage critical escalations with clear execution plan and drive to problem solving You provide best practices & thought leadership to the Global CrossKnowledge Client Success Team and our clients You collaborate closely with our Sales team on identifying opportunities to extend CrossKnowledge footprint in our Top Accounts You build a strong internal network with our Sales, Marketing, Product Management and Subject Matter Experts in Learning Technologies and Solutions Design. What You Need To Succeed Fluent in German and English Bachelor's or Master's degree Experience in similar client facing role. Candidates with pre-sales or consulting background will be considered. Passion for Adult Learning & Development Knowledge of the Digital Learning competitive landscape preferred Proven effectiveness managing delivery of projects in a SaaS environment, while building and maintaining excellent client relationships Strong communication (written & verbal) and presentation skills at all level of audience High level escalation management and priority setting Able to anticipate and identify ill-defined problems/issues Tenacious, growth mindset, high confidence and result-driven Able to function in different cultural backgrounds
Wileyed Solutions Weinheim, Germany Full-Time
Aug 16, 2019
General Purpose: Two essential parts of The Software Guild's mission is job placement and community involvement (including alumni relations). The Employee Network Manager is tasked with initiating, building, and maintaining long term productive relationships with employers and the community for mutual benefit. Role Qualifications: Required: Associate's Degree with at least 1-3 years of relevant experience. Position Responsibilities: Initiate, Build, and Maintain Employer Network Relationships - 50% Employer network partners are firms that are willing to hire Software Guild alumni for technical roles. The employers need to be coached on our offerings and level set expectations for capabilities of alumni. Employer partners may from time to time seek training opportunities for their existing staff. The Employee Network Manager will keep regular communication with key stakeholders to raise awareness of these opportunities. The Employee Network Manager will follow up with alumni and their managers at companies to ensure that the relationship between employer and employee is healthy. Career Services to current and recently graduated students - 30% Instruct students on how to build IT focused resumes Coach, develop, and instruct on proper interview skills and typical questions Teach networking skills and other functions essential to finding a job in the IT industry. Initiate, Build, and Maintain Community Relationships - 10% Keep track of relevant community events, meetup groups, charitable opportunities, and other opportunities for alumni and staff to engage with the community. This information should be disseminated to alumni and staff on a periodic basis. Facilitate personal brand building of instructor staff by locating public speaking opportunities (conferences, etc.) and encouraging staff to participate. Identify and manage sponsorship opportunities. Alumni Relationships - 10% Track job opportunities in the regions where alumni wish to find employment and periodically build awareness of these opportunities. Organize and schedule Guild alumni events such as Mixers, Game Nights, Sporting Events, etc. Keep detailed data on job placement, salary information, promotions, and encourage alumni to continue to stay engaged with the Guild. Essential Skills and Experience: Professional Demeanor Comfortable Making Sales Calls Scheduling Follow Up Attention to Detail Special Position Requirements: Required to travel up to 30% of the time. Physical Requirements and Work Environment: The physical demands and work environment characteristics described here represent those that the employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with a disability to perform the essential functions: Physical Demands: While performing the duties of the job, the employee is occasionally required to sit and stand. Work Environment: This job is performed in a general office environment with standard office equipment available. Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Wileyed Solutions Louisville, KY, USA Full-Time
Aug 16, 2019
The Learning House, Inc.  a Wiley Brand, helps people improve their lives through education. As an Academic Program Manager, we offer a full suite of education services, including: Online Program Management (OPM), Corporate Solutions, The Software Guild, Learning House International, and Advancement Courses. Built on a foundation of data-driven decision-making, thorough market research, and robust technology services, Learning House is focused on delivering high-quality, relevant just-in-time education services to meet the needs of a dynamic, global market. Through its partnerships, Learning House helps universities acquire more students, produce more graduates, and deliver better outcomes and helps companies attract, develop, and retain a happier, more skilled workforce. General Purpose: This position exists to design and develop high-quality instructional material for online courses that support company technical products and the application of basic instructional design principles. Instructional Designers demonstrate and utilize effective project management, course development, and evaluation skills to complete course development projects in a timely and efficient manner. These individuals are able to collaborate with media developers to design instructionally purposeful interactive course multimedia. Instructional Designers act as the liaison between partner schools' faculty members and course writers and the internal media team to design and develop engaging courses. Role Qualifications: Minimum : Graduate degree One to three years of curriculum development experience Position Responsibilities: Collaborates with faculty to establish a clear vision and expectation for the course development process. Consults with instructors or course writers on course development. Assesses course materials and provides feedback for improvement based on a rubric. Applies instructional design principles and suggests instructional technologies appropriate for content. Manages small projects related to course development or improvement. Generates regular reports on all course development activities. Organizes and formats online course materials to align with the functionality and features of the LMS or LCMS. Reviews online course materials for copyright and ADA and Section 508 compliance. Proactively improves courses during the feedback process. Tickets work to other work departments as needed. Other duties as assigned. Essential Skills and Experience: Experience managing multiple projects with timely delivery; Excellence in written and oral communication and customer service. Working knowledge of basic instructional design principles . Ability to meet departmental standards with regard to quality, timeliness, and customer service . Some technical skills, includ ing a basic knowledge of HTML, Web searching, and educational W eb tools . Proven abilities in curriculum development and instructional design . Interest in the implementation of innovative, creative course delivery methods . Proficient in Microsoft Office suite Physical Requirements and Work Environment: The physical demands and work environment characteristics described here represent those that the employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with a disability to perform the essential functions: Physical Demands: While performing the duties of the job, the employee is occasionally required to sit , walk and stand. Work Environment: This job is performed in a general office environment with standard office equipment available. Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Wileyed Solutions Full-Time
Aug 16, 2019
Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today's higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals. Visit https://edservices.wiley.com/ to learn more about us! Digital marketing and analytics have become critical and the process of extracting a story and value from web analytics is vital. The Web Analytics Manager leads digital analytics in support of the organization's testing, site performance and execution of digital marketing efforts. This position will work closely with the Director of Digital Experience, product owners, and agencies to become a data-driven story-teller with web analytics insights. This role will also be responsible for analyzing test results and communicating insights across the organization. In short, this role makes sense of and explains data in a compelling manner and sets the foundation for ongoing use of data and systems for decision-making and optimization in digital efforts. Primary Duties and Responsibilities: Act as a resource for Web analytics questions, problem-solving and reporting Be a catalyst for insight generation, testing ideation and point-of-contact for web performance Support Search Engine Optimization and Content teams in becoming effective SEO strategies Delivers actionable, standardized web KPIs, dashboards and ad hoc reporting. Be a strategic partner for UX, user decision journey analysis, funnel performance Manage marketing and analytic tagging requirements based on business objectives and data needs Set up goals, performance funnels, user segments, event tracking in GA and other analytics tools Set up and investigate reporting alerts Education - Experience Bachelor's degree required. Marketing or statistics background preferred Expertise in working with web analytics platforms (Adobe Analytics, Google Analytics, or similar) Working knowledge with A/B testing, heatmaps, visitor recordings, and other analytics tools Minimum of 3 years' digital marketing experience with e-commerce or transactional sites Demonstrated success in improving UX, engagement, lead generation, and conversion Familiarity with tag management systems, preferably Tealium Displays knowledge of user experience principles and evolving digital trends Skills Working knowledge of HTML or other programming languages Possesses strong quantitative skills, including analytical abilities and math proficiency Ability to work collaboratively while keeping projects on schedule and within budgeted allowance Demonstrates critical thinking and problem-solving abilities Detail-oriented, organized self-starter with ability to multi-task in fast-paced environment Excellent written and verbal communication skills Wiley Education Services (WES) uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today's higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, WES also provides innovative marketing, content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals.
Wileyed Solutions Orlando, FL, USA Full-Time
Aug 15, 2019
Title: DA&I Program Manager Location: Hoboken, NJ We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary The DA&I Program Manager will manage a set of strategic initiatives and programs from conception to implementation including all aspects from planning and aligning stakeholder expectations to execution of all activities necessary to ensure successful implementation in the areas of Data Analytics and Insights. Ideal candidate will help set strategy, execute on schedule and be responsible for managing/communicating status and issues/risks for all matters Data Analytics and Insights. This person will work closely with our internal/external stakeholders and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest quality. This person will also apply subject matter expertise to identify, develop, and implement techniques (based on Agile and Lean principles) to improve workflow productivity, manage program roadmap and schedule, mitigate risks, resolve issues, and optimize cost savings and efficiencies Responsibilities Drive program delivery with key focus areas: on-time, on-budget, in-scope, with high quality and stability. Ensure program roadmap alignment across the WGT system landscape to enable transparency of schedule of the CRM deliverables Ensure a continuous planning cadence, through roadmap planning and program increment (iterative) planning Ensure the program delivery takes a Service level and Customer level view of "definition of done", success criteria, and measurements, i.e. all delivery is managed towards external customer satisfaction. Identify program core team needs with regards to process, tools, documentation, etc., and implement or drive required changes to ensure optimum efficiency. Translate prioritized products strategies into program visual road-maps. Drive decisions and take actions in support of the larger area's strategic direction. Drive delivery through following the lean governance workflow established by the PMO leadership, including new technology initiatives review and prioritization mechanism with a quarterly cadence. Drive continuous improvement across the program roadmap delivery and ways of working, driving towards Rapid, Reliable and Repeatable Drive and manage transparency thru establishment of relevant dashboards and KPIs for decision making a.o. Cost, Usage, Performance, Scale, Errors. Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Proactively identify risks and issues, prioritize them, and create plans to resolve in a timely manner. Collaborate with and support teams in delivering work in a way that builds trust across various business units. Works cross-functionally to solve problems and implement changes. Report weekly through online status dashboards to provide real-time data on program delivery status. Drive a strong cross-functional leadership culture between the core team members Train, coach and evangelize the core team on the Agile mindset, frameworks, and practices Requirements Technology degree, business degree desired, Bachelor's Degree or higher. Five to seven plus years of project management experience in software development. Experience with SAFe framework and the RTE role as defined in the framework Advanced experience with Agile. methodologies, as well as traditional project management experience; integration projects and user interface projects required OR equivalent education and experience to successfully perform the essential duties of the job. Excellent communication and Excellent presentation skills Knowledge of cloud technologies, disaster recovery/business continuity planning, industry standards, frameworks, and best practices related to IT infrastructure and program management. Intermediate - Advanced understanding of Microsoft Office Suite and project/program management tools. Ability to work independently - Self-motivated. Hands-on, detail orientation Ability to make timely and sound decisions Superior presentation and communication skills Detail oriented with proven ability to multitask in a fast-moving environment with shifting priorities and changing requirements. Able to think strategically and tactically to make program successful through consensus and team building skills Able to build and maintain strong, trust-based relationships across the organization; Creates a shared sense of direction and community among the teams Ability to both lead and function as a member of a core program team Understands and deals well with rapid development cycles; remains flexible and calm in the face of uncertainty Ability to travel to Wiley locations as needed. Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Aug 15, 2019
Title: Program Manager, Solutions Location: Minneapolis, MN We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary The Program Manager will help set strategy, execute on schedule and be responsible for managing/communicating status and issues/risks throughout the program lifecycle. This person will work closely with our internal/external stakeholders and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest quality. This person will also apply subject matter expertise to identify, develop, and implement techniques (based on Agile and Lean principles) to improve workflow productivity, manage program roadmap and schedule, mitigate risks, resolve issues, and optimize cost savings and efficiencies. Responsibilities Drive program delivery with key focus areas: on-time, on-budget, in-scope, with high quality and stability. Ensure program roadmap alignment across the WGT system landscape to enable transparency of schedule Ensure a continuous planning cadence, through roadmap planning and program increment (iterative) planning Ensure the program delivery takes a Service level and Customer level view of "definition of done", success criteria, and measurements, i.e. all delivery is managed towards external customer satisfaction. Identify program core team needs with regards to process, tools, documentation, etc., and implement or drive required changes to ensure optimum efficiency. Translate prioritized products strategies into program visual road-maps. Drive decisions and take actions in support of the larger area's strategic direction. Drive delivery through following the lean governance workflow established by the PMO leadership, including new technology initiatives review and prioritization mechanism with a quarterly cadence. Drive continuous improvement across the program roadmap delivery and ways of working, driving towards Rapid, Reliable and Repeatable Ability to navigate multi-work stream programs with overlapping dependencies. Drive and manage transparency thru establishment of relevant dashboards and KPIs for decision making a.o. Cost, Usage, Performance, Scale, Errors. Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Proactively identify risks and issues, prioritize them, and create plans to resolve in a timely manner. Collaborate with and support teams in delivering work in a way that builds trust across various business units. Works cross-functionally to solve problems and implement changes. Report weekly through online status dashboards to provide real-time data on program delivery status. Drive a strong cross-functional leadership culture between the core team members Train, coach and evangelize the core team on the Agile mindset, frameworks, and practices Drive a consistent approach to managing M&A integrations by standardizing workflow, deliverables and metrics. Requirements Technology degree, business degree desired, Bachelor's Degree Five to seven plus years of project management experience in software development Superior presentation and communication skills Ability to organize and synthesize information to meet the needs of the audience Detail oriented with proven ability to multitask in a fast-moving environment with shifting priorities and changing requirements Able to think strategically and tactically to make program successful through consensus and team building skills Able to build and maintain strong, trust-based relationships across the organization Possess systems-oriented thinking skills Ability to utilize collaboration tools Proficiency using Microsoft Office Suite and project/program management tools Ability to work independently - Self-motivated Excellent time management skills Ability to make timely and sound decisions Ability to both lead and function as a member of a core program team Drive results focused on teamwork, collaboration, and accountability in a matrix organization Ability to travel to Wiley locations as needed Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Minneapolis, MN, USA Full-Time
Aug 15, 2019
Title: Program Manager, Solutions Location: Louisville, Chicago, Orlando We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary The Program Manager will help set strategy, execute on schedule and be responsible for managing/communicating status and issues/risks throughout the program lifecycle. This person will work closely with our internal/external stakeholders and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest quality. This person will also apply subject matter expertise to identify, develop, and implement techniques (based on Agile and Lean principles) to improve workflow productivity, manage program roadmap and schedule, mitigate risks, resolve issues, and optimize cost savings and efficiencies. Responsibilities Drive program delivery with key focus areas: on-time, on-budget, in-scope, with high quality and stability. Ensure program roadmap alignment across the WGT system landscape to enable transparency of schedule Ensure a continuous planning cadence, through roadmap planning and program increment (iterative) planning Ensure the program delivery takes a Service level and Customer level view of "definition of done", success criteria, and measurements, i.e. all delivery is managed towards external customer satisfaction. Identify program core team needs with regards to process, tools, documentation, etc., and implement or drive required changes to ensure optimum efficiency. Translate prioritized products strategies into program visual road-maps. Drive decisions and take actions in support of the larger area's strategic direction. Drive delivery through following the lean governance workflow established by the PMO leadership, including new technology initiatives review and prioritization mechanism with a quarterly cadence. Drive continuous improvement across the program roadmap delivery and ways of working, driving towards Rapid, Reliable and Repeatable Ability to navigate multi-work stream programs with overlapping dependencies. Drive and manage transparency thru establishment of relevant dashboards and KPIs for decision making a.o. Cost, Usage, Performance, Scale, Errors. Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Proactively identify risks and issues, prioritize them, and create plans to resolve in a timely manner. Collaborate with and support teams in delivering work in a way that builds trust across various business units. Works cross-functionally to solve problems and implement changes. Report weekly through online status dashboards to provide real-time data on program delivery status. Drive a strong cross-functional leadership culture between the core team members Train, coach and evangelize the core team on the Agile mindset, frameworks, and practices Drive a consistent approach to managing M&A integrations by standardizing workflow, deliverables and metrics. Requirements Technology degree, business degree desired, Bachelor's Degree Five to seven plus years of project management experience in software development Superior presentation and communication skills Ability to organize and synthesize information to meet the needs of the audience Detail oriented with proven ability to multitask in a fast-moving environment with shifting priorities and changing requirements Able to think strategically and tactically to make program successful through consensus and team building skills Able to build and maintain strong, trust-based relationships across the organization Possess systems-oriented thinking skills Ability to utilize collaboration tools Proficiency using Microsoft Office Suite and project/program management tools Ability to work independently - Self-motivated Excellent time management skills Ability to make timely and sound decisions Ability to both lead and function as a member of a core program team Drive results focused on teamwork, collaboration, and accountability in a matrix organization Ability to travel to Wiley locations as needed Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Orlando, FL, USA Full-Time
Aug 15, 2019
Title: Program Manager, Solutions Location: Louisville, Chicago, Orlando We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary The Program Manager will help set strategy, execute on schedule and be responsible for managing/communicating status and issues/risks throughout the program lifecycle. This person will work closely with our internal/external stakeholders and must demonstrate professional knowledge to ensure that the work products and deliverables are of the highest quality. This person will also apply subject matter expertise to identify, develop, and implement techniques (based on Agile and Lean principles) to improve workflow productivity, manage program roadmap and schedule, mitigate risks, resolve issues, and optimize cost savings and efficiencies. Responsibilities Drive program delivery with key focus areas: on-time, on-budget, in-scope, with high quality and stability. Ensure program roadmap alignment across the WGT system landscape to enable transparency of schedule Ensure a continuous planning cadence, through roadmap planning and program increment (iterative) planning Ensure the program delivery takes a Service level and Customer level view of "definition of done", success criteria, and measurements, i.e. all delivery is managed towards external customer satisfaction. Identify program core team needs with regards to process, tools, documentation, etc., and implement or drive required changes to ensure optimum efficiency. Translate prioritized products strategies into program visual road-maps. Drive decisions and take actions in support of the larger area's strategic direction. Drive delivery through following the lean governance workflow established by the PMO leadership, including new technology initiatives review and prioritization mechanism with a quarterly cadence. Drive continuous improvement across the program roadmap delivery and ways of working, driving towards Rapid, Reliable and Repeatable Ability to navigate multi-work stream programs with overlapping dependencies. Drive and manage transparency thru establishment of relevant dashboards and KPIs for decision making a.o. Cost, Usage, Performance, Scale, Errors. Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Proactively identify risks and issues, prioritize them, and create plans to resolve in a timely manner. Collaborate with and support teams in delivering work in a way that builds trust across various business units. Works cross-functionally to solve problems and implement changes. Report weekly through online status dashboards to provide real-time data on program delivery status. Drive a strong cross-functional leadership culture between the core team members Train, coach and evangelize the core team on the Agile mindset, frameworks, and practices Drive a consistent approach to managing M&A integrations by standardizing workflow, deliverables and metrics. Requirements Technology degree, business degree desired, Bachelor's Degree Five to seven plus years of project management experience in software development Superior presentation and communication skills Ability to organize and synthesize information to meet the needs of the audience Detail oriented with proven ability to multitask in a fast-moving environment with shifting priorities and changing requirements Able to think strategically and tactically to make program successful through consensus and team building skills Able to build and maintain strong, trust-based relationships across the organization Possess systems-oriented thinking skills Ability to utilize collaboration tools Proficiency using Microsoft Office Suite and project/program management tools Ability to work independently - Self-motivated Excellent time management skills Ability to make timely and sound decisions Ability to both lead and function as a member of a core program team Drive results focused on teamwork, collaboration, and accountability in a matrix organization Ability to travel to Wiley locations as needed Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Orlando, FL, USA Full-Time
Aug 15, 2019
Job offer: Full stack web developer Full stack web developer (English / Portuguese) - (M/F) Department: CrossKnowledge Technology Contract: permanent contract Based in: Curitiba, Brazil Join the team who is inventing every day the way people learn in a mobile, social and connected world! About us With more than 12 million users in 130 countries, CrossKnowledge is one of the world's leading distance learning providers, multiple times awarded by the E-learning industry. CrossKnowledge solutions apply to companies and organizations of all sizes, successfully helping them execute their strategies, measurably developing competencies for each of their employees. They are built using world renowned content, social and mobile technology training expertise integrating the latest in educational research, and more than 17 years of experience and best practices for deployment. CrossKnowledge's learning content and formats are developed in collaboration with an international 'Faculty', comprising the best authors, professors and Management professionals from the most renowned Business Schools in the world. Since 2014, CrossKnowledge is part of the Wiley group, a leading global provider of content and services for the academic, professional, scientific, technical, medical, scholarly, and consumer markets. Wiley is an equal opportunity employer, committed to attracting and retaining a talented and diverse workforce and fostering an environment in which all colleagues are valued and can enjoy professional success. CrossKnowledge is an international company with more than 330 collaborators, located in the United Kingdom, France, Belgium, Italy, the Netherlands, USA, Brazil, Spain and Switzerland, and strategic partnerships in Morocco, Finland, India, China, Japan and Canada. At CrossKnowledge Technology, we build great experiences that enable learners to acquire skills needed for businesses to succeed. Our international team is responsible for building the platforms and infrastructure accessed by millions of learners every day around the world. You will work with great people using best practices and an agile development process to design, test and deliver powerful code every day. Our solutions are full SaaS, cloud-based and built on exclusive learning technologies. To support our development activities, we are currently expanding our development team and recruiting full stack development engineers. Profile Master degree in computer sciences or equivalent, you are looking for an innovative company operating in a fast-growing business. You benefit from 3 to 5 years work experience in software development on frontend and backend technologies and frameworks. Job description Member of the Software Development tribe, with teams in France and Brazil, you will be integrated into a multi-disciplinary development squad (7/8 people) working in Agile - Scrum mode. Build new features on existing products and brand-new experiences for our learners Practice high quality development methods: unit tests writing, code review, code standards Actively participate to Agile Scrum ceremonies (daily meetings, refinement meetings, retrospectives) Contribute to continuously improvement of our development processes Key competencies Work in a JavaScript framework (such as VueJS, React, Angular) Experience on backend frameworks (such as Django, Symfony, Spring boot, ASP .NET core) Able to apply best practices and standards on your daily work Enthusiastic implementing scalable solutions using the right tools. Our code base is mostly composed by PHP, Python, .NET, VueJS, but we care more about general development skills rather than skills on a language or framework Enjoy solving complex problems using simple solutions Work experience with Scrum Agile development framework and comfortable working with a close multiple competencies team You are comfortable in reading, writing and speaking in English, face to face or for an audience Having a work experience with some of these topics Amazon AWS, MySQL, GitLab / GitHub, Jenkins, Linux, Docker, Jira will be a key advantage Being familiar with Devops practices will also help your day to day work Join CrossKnowledge team, working in a dynamic and friendly work environment.
Wileyed Solutions Curitiba - State of Paraná, Brazil Full-Time
Aug 14, 2019
Title: Availability Manager Location: Hoboken, NJ We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary Responsible for defining, planning, measurement and improvement of all aspects of the availability of IT services and ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets. Will work with a team of service continuity focused managers to develop a practice of business aligned goals for our IT services & ensure that those goals are actively met and exceeded. This role will set the tone on our incident management approach and engagement and will ensure that long term improvements are made after the incidents are over. Is a primary point of escalation for all business and application owners during times of availability issues. Will be responsible for building technical proposals for improvement initiatives coming out of the Continuity team. Participate in business planning and strategy sessions. Full participation in Change control process with respect to Service Availability review. Responsibilities Manage high & critical incident/problem resolution activities Owns communication & documentation of incident/ problem activities with stakeholders and executives Analyze and define IT Services to meet agreed upon Service Levels Design, develop, and manage appropriate monitoring and reporting of services as well as ensure that all IT services are designed and managed to meet agreed upon availability targets. Ensure that Availability Testing is reviewed and maintained throughout for our IT Services Provide leadership and training to reports and peers specific to Service Continuity functions Requirements College degree in Technology or related field 10+ years in a related technology position (Incident, Problem or Service manager position, Operations Lead, etc.) Exceptional analytical & organizational skills Attention to detail Strong Business mindset Excellent collaboration skills Ability to work in a team setting Ability to work with remote colleagues Strong Knowledge of ITIL processes, particularly Incident and Problem Management Ability to communicate at all organizational levels Clear & concise business & technical writing Self-motivated; Ability to embrace change & adjust approach Ability to manage remote colleagues, service providers, & direct reports Strong ability to lead by example & coach team English Travel may be required Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Aug 14, 2019
Title: Change Manager Location: Hoboken, NJ We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary Owns the Change Management program for the organization. Responsible for the delivery of trouble free and highly available changes through effective, reliable and efficient Change Management. Will work with various technical and application leads to align their activities with the change management practice driving a culture of preparedness & quality. Process owner with focus on establishing guidelines for the control, implementation and notification of changes that affect our clients, product offerings, infrastructure and production environments. Will closely monitor and constantly audit both change process and execution for continual improvement. Also highly involved in configuration/capacity management. Responsibilities Ownership of change management practice Responsible for daily proactive reviews of Change Requests for accuracy and completeness, follow up and updates Analyze all changes for service impact & scheduling Responsible for handling of emergency change requests Perform governance and reporting around change practice & management of compliance/performance issues Ensure that changes align with configuration management policies Requirements College degree in Technology or related field 3+ years in a variety of related technology positions (Incident, Problem or Service manager, Operations Lead, etc.) Experience engaging with senior level business leaders/stakeholders Exceptional analytical & organizational skills Attention to detail Strong Business mindset Excellent collaboration skills Ability to work in a team setting Ability to work with remote colleagues Comprehensive knowledge of ITIL processes, particularly around Change & Configuration Management Ability to communicate at all organizational levels Clear & concise business and technical writing Self-motivated; Ability to embrace change & adjust approach Ability to manage remote colleagues & service providers during changes English Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Aug 14, 2019
Title: Continuity Manager Location: Hoboken, NJ We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary Responsible for defining, planning, measurement and improvement of all aspects of the availability of IT services and ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets. Will work with various Technical and Application leads to develop business aligned goals for IT services & ensure those goals are actively met and exceeded. This role will also take part in formal Root Cause Analysis activities and follow-up to ensure that long term improvements are made. Responsibilities Manage high & critical incident & problem resolution activities Owns communication & documentation of incident & problem activities with stakeholders and executives (Major Incident reports, Root Cause Analysis, periodic updates, Backlog reduction activities, trend analysis, etc) Analyze and define IT Services to meet agreed upon Service Levels Design, develop, and manage appropriate monitoring and reporting of services Take part in Availability Testing of our IT Services Liaise closely with Change Management & Implementation teams to identify correlation between incidents & changes Requirements College degree in Technology or related field 10+ years in a related technology position (Incident, Problem or Service manager position, Operations Lead, etc.) Exceptional analytical & organizational skills Attention to detail Strong Business mindset Excellent collaboration skills Ability to work in a team setting Ability to work with remote colleagues Strong Knowledge of ITIL processes, particularly Incident and Problem Management Ability to communicate at all organizational levels Clear & concise business and technical writing Self-motivated; Ability to embrace change & adjust approach Ability to manage remote colleagues & service providers during incidents English Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Aug 14, 2019
Operations Manager Wiley Education Services The Company Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today's higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals. Reporting Relationships: The Operations Manager will report to a Partnership Director. Responsibilities: The role of the Operations Manager is to support the Partnership Director in day-to-day partner operations, internally and externally. This person will act as the liaison between key partner contacts, students and internal Deltak departments, with the ultimate goal of providing student and partner support. Additional responsibilities include: Build relationships with program directors, key partner administrators and internal Deltak departments to support partner operations including course development, student enrollment, marketing, admissions and student support. Identify operational gaps and recommend improvements. Lead the implementation of administrative best practices. Review for accuracy and coordinate the delivery of weekly enrollment forecasts. Develop and maintain partnership guide. Support the Partnership Director in special projects on an as needed basis. Coordinate with Deltak Survey Designer to administer course evaluations. Review evaluations and suggest improvements to internal partner operations based on student feedback. Proactively monitor all classrooms, checking on the student lounge/student resource center to ensure students aren't experiencing technical difficulty. Work directly with the Instructional Designer/Program Development Manager on student training needs and facilitate all communications from the AS team to students. Review all marketing collateral to ensure it is satisfactory for partner review and approval. Manage all partner feedback and approvals on marketing collateral including but not limited to micro site content, press releases, articles, landing pages, advertisements, and promotional items. Develop and implement student retention initiatives. Identify and improve processes related to student support such as registration, financial aid and students accounts. Interact daily with faculty and program directors to ensure student issues are resolved in a timely manner. Ensure daily activities are accomplished in a timely and efficient manner. Manage any partnership reporting and partner communications of the direct report. Health & Safety Comply with, and make positive contribution to, all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice. Ensure that all colleagues within own area of responsibility know, understand and comply with all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice. SOXA Know and understand the controls and processes in own area. Identify any changes during the year, which might affect existing controls or require new controls. Ensure that documentation is updated accordingly. Ensure that any control owners who report to you are aware of their responsibility as control owners to carry out controls and retain documented evidence. Notify senior management as soon as possible if controls are not being performed timely. As requested by the Company, perform an annual assessment (test) of controls based upon management's guidance and retain all supporting documents evidencing it. Ensure that own team are aware of all the processes and controls in my area and their relevance both to them and to the business. Assist as required in the annual audit process with KPMG. Notify senior management if any misconduct is noted. Requirements: Bachelor's degree and 5+ years of management experience in education, marketing or a sales related field. Profit and loss management experience Experience managing executive level relationships (i.e. University President, Provost, VP Finance, Dean, etc.) Manage initiatives through business units not directly reporting to Partnership Director Ability to collaborate effectively on large scale projects with staff at all levels in a University or corporate setting Experience supporting the development of annual strategic plans Excellent analysis, business planning/budgeting and general business management skills Strong attention to detail and proven project management experience with a history of delivering on schedule and within budget The ability to thrive in a rapidly growing and changing company that requires high levels of flexibility and versatility Creative, entrepreneurial spirit Ability to travel Must be authorized to work within the United States. Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Orlando, FL, USA Full-Time
Aug 14, 2019
Position Title: Sr. Project Manager Department: Corporate Solutions Manager: Project Team Manager, China Working Location: Shanghai, China ---------------------------------------------------------------------------------------------------- Job Scope and Responsibilities: The Sr. Project Manager is to manage the production of a package of serial publications, reprints and other Asian language publications from receipt of materials to final print publication to an agreed standard of quality, cost, budgeted extent and to agreed schedules. He/she is also to maintain management and administrative systems, and to liaise with the clients, editorial boards, doctors, authors, suppliers and internal departments, contribute to Company and Production-related projects as required. 1. Project Management Monitor and control production process from receipt of materials through to publication within agreed standards and leadtimes. Inform editorial board, doctors, translators, dtp agencies printers and all external clients of production progress and their role in the process Monitor print and delivery of publications to client. 2. Quality Control Monitor translation, typesetting and doctor corrections, and quality of online and print products. Be aware of and consistent in maintaining and applying in-house editorial style and complying with international scientific terminology where appropriate. 3. Administration Keep accurate, current and complete information about the schedules and progress of publications, including completing all necessary paperwork such as, payment request, invoice detail sheet, delivery confirmation slips and expense reports. Assist in the provision of reports as required. Ensure that all relevant copyright information is correct before publication. Assist in preparation of quotes in consultation with Corporate sales team and APM. 4. Relationship Management Liaise with external suppliers to ensure all understand their role in the production process and comply with agreed standards and lead-times. Liaise with the client and editorial board to promote efficient selection of articles and accurate translation of articles. Work closely with corporate sales colleagues to understand the projects thoroughly and give meaningful and timely feedback. 5. Training and Development Achieve a thorough understanding of the all relevant internal procedures and documentation. Undertake journal production training with internal training officers and external sources as required. Mentor new production editors and act as a resource for other colleagues as necessary. Attend one-on-one, team, departmental and company meetings. 6. Corporate Responsibilities Follow all company policies and procedures. Adhere to department procedures and Sarbanes-Oxley (SOX) workflow control processes, in respect to all work activities as required for the position. Use initiative in performing duties and continually review current work practices with a view to recommending efficiency improvements. Follow company policy and guidelines that support the principles of equal employment opportunity and contribute towards to harassment-free work environment. Follow workplace health and safety guidelines and instructions. Maintain a duty of care towards yourself and others. Preferred Qualifications: Bachelor degree, and acquired relevant medicine and publications working experience. Master degree is desirable. Be familiar with digital platform or has working experience in healthcare digital company. Demonstrated effective organization skills are essential including the ability to manage multiple tasks and deadlines simultaneously Strong relationship management skills are essential including the ability to relate successfully to people at all levels of business both externally and internally and to form and maintain strong relationships and partnerships with those people Professional, mature and decisive in approach Demonstrated professional communication in English and Mandarin language (written, verbal, and listening) and presentation skills
Wileyed Solutions China Full-Time
Aug 14, 2019
Title: System Engineer Location: Hoboken We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary: We are an internal service-oriented team, focused on managing our core AWS infrastructure and creating and maintaining developer tools and services that empower the rest of the Tech organization to confidently build and deploy quickly. Your work will also ensure that our systems are reliable and optimized to keep our students learning seamlessly. This is a great opportunity to: Design, build and manage the underlying infrastructure on AWS Build and maintain continuous deployment solutions Create the tools that automate and scale our infrastructure Partner with engineers on teams with technical support tasks Work with some of the tools and languages our team uses including Python, AWS, Ansible, Docker, Mesos, Marathon, and Jenkins. Responsibilities Maintain extend our tooling base used by Devs Cassandra is put in a better more stable place Migration and upgrading of our deployment system Config management to deploy resources Build monitoring and maintain current observability stackDeployment tools written in Python Deploy and maintain Cassandra Mesos/Marathon or Kube AWS and provisioning Monitoring and Observability Requirements Bachelor's Degree in Computer Science or related field A minimum of 3-4 years of SRE or SysEng experience 2+ years of software development experience in Python and/or Java Solid Linux skills and ability to discuss performance and interactions of complex large-scale deployments Debugged and optimized code and to automate routine tasks. Working knowledge of web and network protocols and standards (HTTP, TLS, DNS, etc.) Understanding of data structures, and production troubleshooting. Previous on-call experience, with a sense of urgency. Experience with configuration management tools like Ansible or something similar (i.e. Chef or Puppet) Understanding of AWS technologies and how to leverage and support them within a complex infrastructure and cloud API's Ability to prioritize tasks and work autonomously Track record of practical problem solving Excellent written and verbal communication B.S. degree in Computer Science or a related field, or equivalent practical experience Experience with Mesos and Marathon, preferred
Wileyed Solutions Hoboken, NJ, USA Full-Time