Wileyed Solutions

Deltak has been actively supporting the academic community since 1996.  Today, Deltak provides a wide array of high quality services and support to prestigious academic institutions and their students, focused primarily on online and technology enabled learning.  We foster a highly selective employee recruitment process that is matched by our focus on the personal and professional development of each team member once she/he becomes a member of our fast paced, entrepreneurial environment.  Every day, our professionals are helping to positively affect the lives of students through exceptional services, innovative technologies and, most importantly, strong personal relationships.

At Deltak, we are passionate about the success of our partners, their students and each of our team members.  We believe that our Core Values, ownership mentality and personal connection make us a pre-eminent organization in higher education.  If you are passionate about education and have the desire to help people succeed, then we want to meet you and hear your story.

Feb 16, 2019
Title: Solution Architect Lead - API Management Location: Hoboken Summary Reporting to Director, API Program, this role is responsible for implementing and leading the API implementation using APIGEE at Wiley. Responsibilities for this position include the following: • Define API platform architecture with knowledge of vendors (APIGEE, CA, Mashery etc) and capabilities in API space • Apigee platform (API product) skills and experience in maintaining & handling Apigee software components like Edge Router, Message Processor, Cassandra & Zookeeper • Hands on development in Apigee Platform with deep implementation exposure to policies like Service Callouts, Extensions, Mediation, Security implementations using OAuth, Key based • Hands on integration architecture experience in multi-tier, web based systems • Minimum of 6-8 years of combined development experience using Java, Javascript, Node.js or equivalent programming languages • Minimum of 2 years of development experience using WSDL/SOAP/XML and REST/JSON or equivalent • Good experience in N/W architecture • Work with cross functional teams sometimes located at different geo locations • Able to work in a fast paced dynamic environment • Takes into consideration cloud design patterns, performance and maintainability • Able to troubleshoot and isolate issues in quick time • Act as the single point of contact for all APIGEE based integrations • Must have good verbal and written English communication skills - being able to articulate architecture concepts and solutions to developers, managers and executives Responsibilities • Design and implement highly scalable API Solutions Manage Elastic Stack as a shared service across on-prem and cloud Build and manage automation for offering ELK as a Shared Service • Provide time to time Elastic Search tuning/optimization recommendations • Plan and perform Elasticsearch upgrades, dependencies, validations and manage Production and Non-Production environments • Build java based applications (APIs) and web apps that leverage Elasticsearch. Full stack Java developer • REST and CORS-enabled API development • Strong experience in query languages and writing complex queries with joins and aggregate that deals with large amount of data. • Create smart dashboards using Kibana, Vega, JChart etc., • Ability to perform data related benchmarking, performance analysis and tuning • Design responsibilities include determining the best patterns to use for each integration scenario in order to gain the best performance, reusability and maintainability • Work with product vendors and Wiley enterprise architecture team in understanding enterprise needs and standards • Escalate risk and issues to Technical Lead and/or Director as necessary • Build and manage DevOps automation using Ansible, Python scripts for ELK and Java services product stack. Requirements • Bachelor's Degree in Computer Science or a related field • Minimum 8 years of experience working in java/.net service oriented architecture (SOA), API Management and or micro services development • Minimum 3 years of experience with APIGEE management suite on perm. • Experience designing, developing, and implementing API management solutions working with product/application teams and contribute to the development of the APIs. • Experience in APIGEE installation/configuration/automation • Experience using API Developer Portal to expose and browse the APIs • Experience in implementing solutions using scalable and reusable architectural patterns • Experience working in Agile, sprint based development environment • Experience working with quality assurance and building a testable application • Working knowledge of Source Control Management and branching strategies using Git, Github. • Working knowledge of Enterprise Application development processes, architecture, and scalability • Ability to review functional requirements and determine the type of log and metrics aggregation work that is needed • SME level experience in integration solutions in general • Strong experience in SQL and writing complex queries with joins and aggregates • Strong experience in building JSP/Servlet based GUIs with JQuery or other JavaScript libraries for dashboard views over reporting databases. • Experience in Core Java and J2EE technologies like, JMS, JSP, Servlets, Struts/Spring, XML, XSD, XSLT, and XPATH • Java, Spring, Spring boot, Apache, Confluent, Kafka, Spark, SQL, Core Java • Formal project methodology framework (SDLC) including Agile and Waterfall methods • Build management, release management and version control • Strong verbal and written communication skills • Analytical and problem solving ability • Self-motivated • Ability to maintain technical proficiency • Ability to multi-task • Openness and enthusiasm for cutting edge technologies • Exceptional attention to detail and excellent organization, planning and task management skills • Provide timely task status reporting to leads • English Health & Safety • Comply with, and make positive contribution to, all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice. • Ensure that all colleagues within own area of responsibility know, understand and comply with all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice. SOXA • Know and understand the controls and processes in own area. • Identify any changes during the year, which might affect existing controls or require new controls. Ensure that documentation is updated accordingly. • Ensure that any control owners who report to you are aware of their responsibility as control owners to carry out controls and retain documented evidence. • Notify senior management as soon as possible if controls are not being performed timely. • As requested by the Company, perform an annual assessment (test) of controls based upon management's guidance and retain all supporting documents evidencing it. • Ensure that own team are aware of all the processes and controls in my area and their relevance both to them and to the business. • Assist as required in the annual audit process with KPMG. • Notify senior management if any misconduct is noted. Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 16, 2019
Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Customer Service Advisor Bognor - UK Permanent We are in one of the most dynamic periods in our history as technology, globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organisations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. We have an exciting opportunity within our Global Customer Service Department for a Customer Service Advisor. Working as part of a department which has a proven track record of providing excellent customer service, you will ideally have previous customer service experience. It will see you tasked with taking responsibility for customer accounts and any products with minimum supervision, so you must be motivated and have ability to prioritise workload using your own initiative making effective use of your time. As part of the Customer Service team, you will have a wide-range of daily activities. As the first point of contact for Customers, you will be predominately dealing with customer emails. The role will require you to process various types of orders as well as raising credits, dealing with queries and ensuring accounts are created and remain updated, whilst working in a timely manner to meet the required Service Level Agreements. The role will also involve you maintaining internal and cross business communications ensuring all parties are kept up to date, so you'll draw on excellent communication skills, both written and verbal. As an integral member of the team you will have excellent attention to detail, be able to approach your work with a positive and enthusiastic attitude; and have excellent data input skills. This is an excellent opportunity for a well organised, confident, polite individual who is looking for a rewarding career in customer services. You'll have experience in customer service and ideally experience in working in an office environment, however this is not essential as full training will be provided. You will be very comfortable working with various systems, especially Microsoft Office and be adaptable to any new systems introduced. People have always been valued at Wiley. We work collaboratively across the globe, enjoy what we do and have opportunities to develop throughout our careers. Which means you can look forward to a competitive salary, and benefits including a defined contribution pension scheme and 25 days' holiday (pro rata), staff discounts and an employee assistance programme. To apply, please upload your CV and a covering letter. Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Wileyed Solutions 44 Aldwick Rd, Bognor Regis PO21 2PN, UK Full-Time
Feb 16, 2019
EMPLOYMENT OPPORTUNITY JOHN WILEY & SONS CANADA, LIMITED POSITION: Higher Education Sales Support Intern (Unpaid) DEPARTMENT: Global Education Division REPORTS TO: District Manager As Higher Education Sales Support intern you will be working with a variety of teams and roles in the sales organization. What you can expect: Hands on experience with our Learning Management Systems. Assisting the Customer Success Specialists with faculty support. Assisting the Sales Support Coordinator's with faulty and internal team support. Assisting the custom team with project management. Assisting the Sales Managers with sales education related projects. Interaction with marketing and editorial teams. Engagement within the whole organization, invitations to meetings and an opportunity to understand the different roles and responsibilities within the Higher Education division. What you should bring to the table: Ability to multitask between different projects. Ability to work well with people both internally and externally Knowledge of Excel, Word and other Microsoft applications. Tech savviness is an asset. Be a quick learner, creative thinker. Be open to new ideas and bring a positive energy every day. We thank you for your interest; however, please note, only candidates selected for an interview will be contacted. Wiley is an equal opportunity employer and is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. Please advise Human Resources if you require an accommodation.
Wileyed Solutions 6493 N Blackstone Ave, Fresno, CA 93710, USA Full-Time
Feb 16, 2019
Title: Senior Business Analyst Location: Hoboken Summary The Integration Shared Services at Wiley is looking for a Business Analyst who will help drive the business requirements and analysis for the products built in the ELK workstream and to the Network Operations center (NOC). Primary duties of this role would be to work with the Wiley project teams (customers), stakeholders, technical leads, administrators to capture the requirements, review with architects and product owners and create appropriate Epics, Stories in JIRA. Further, help the development team clarify the requirements along their agile development lifecycle, review the deliverables and make sure the developed artifacts meets the requirements and brings customer delight. This role is responsible for technical requirements gathering, documentation, backlog management, review, analyse and evaluate business systems and user needs. Define scope and objectives and formulate systems requirements to align with overall business strategies within the Integration Shared Services. Responsibilities for this position include the following: • Take ownership of gathering requirements, documenting in confluence, and work along with product owner for scoping, planning and creating appropriate Epics, stories in JIRA. • Execute requirements and backlog management in a agile Software development methodology • Construct workflow charts, mock-up screens and diagrams; studying system capabilities; writing specifications • Interview stakeholders, customers and conduct playback sessions on product improvements and feature releases • Work closely with Wiley leads to realize solutions, periodic review of implementations and escalate issues Responsibilities • Determine operational objectives by studying business and technical functions; gathering information; evaluating output requirements and formats • Organize requirements into Epics, Stories, Tasks and provide appropriate priority and sprint assignments including backlog management • Prepare technical reports by collecting, analyzing and summarizing information and trends • Perform daily, weekly and monthly reviews and analyses of product utilization using operational metrics and reports • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues Requirements • Bachelor's Degree in Computer Science or a related field • Minimum 4 years of experience working as a Business Analyst • Minimum 2 years of experience with managing requirements for Infrastructure or Operations. • Experience in creating mockup screens, visual designs, flow charts or diagrams as part of requirements • Experience working in Agile, sprint based development environment • Experience working with quality assurance and building a testable application • Working knowledge of JIRA, Confluence and MS Powerpoint, Lucidchart or MS Visio • Working knowledge of Product development in Agile software development methodology • Writing Business Requirements documents • Writing Functional specifications documents • Organizing requirements into Epics, stories • Strong experience in establishing a customer relationship and create a pipeline for requirements. • Experience in using JIRA, Confluence tools • Ability to impact operations and effect change without being confrontational • Detail oriented, analytical and inquisitive • Ability to work independently and with others • Extremely organized with strong time-management skills • Formal project methodology framework (SDLC) including Agile and Waterfall methods • Excellent orator, presentation skills to business • Strong verbal and written communication skills • Analytical and problem solving ability • Self-motivated • Ability to maintain technical proficiency • Ability to multi-task • Openness and enthusiasm for cutting edge technologies • Exceptional attention to detail and excellent organization, planning and task management skills • English • Provide timely task status reporting to leads Health & Safety • Comply with, and make positive contribution to, all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice. • Ensure that all colleagues within own area of responsibility know, understand and comply with all company policy, rules and procedures for Health & Safety and current H&S legislation and best practice. SOXA • Know and understand the controls and processes in own area. • Identify any changes during the year, which might affect existing controls or require new controls. Ensure that documentation is updated accordingly. • Ensure that any control owners who report to you are aware of their responsibility as control owners to carry out controls and retain documented evidence. • Notify senior management as soon as possible if controls are not being performed timely. • As requested by the Company, perform an annual assessment (test) of controls based upon management's guidance and retain all supporting documents evidencing it. • Ensure that own team are aware of all the processes and controls in my area and their relevance both to them and to the business. • Assist as required in the annual audit process with KPMG. Notify senior management if any misconduct is noted. Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 16, 2019
Senior Director Project Managers - Enterprise Strategy Team Wiley is an ever-evolving organization. Right now, we're going through one of our greatest ever periods of change as we adapt, anticipate and take action to meet the shifting needs of our customers. With new products and services driving our global expansion, it's a pivotal moment for you to join Wiley. We are building an Enterprise PMO alongside our strategy analysts and managers, and we are hiring talent at all levels of Project Management capability. The Enterprise PMO team will be responsible for consolidation and delivery of the overall strategic program, translating our strategic initiatives into actions and prioritizing the most impactful items. Your experience and project management skills will help shape our future. Based in the center of the Wiley enterprise, this team will work with key stakeholders across our business to deliver our strategic plan and Board commitments. The Senior Director managerhas the overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a portfolio ofprojects. Project Portfolio Managers in the Enterprise Strategy team will be responsible for delivering the key enterprise projects outlined in the overarching Enterprise Strategy across People, Process, and Technology disciplines. †You should have a strong track record of program and project delivery across multiple business units and preferably in a global organization. You will have been instrumental in driving business transformation in disrupted markets. It's important that you are influential and credible, and grounded in bringing programs and projects to a successful conclusion. We are seeking candidates who have demonstrable leadership experience including PMO best practices based on Agile and Lean principles and with formal qualifications such as Project Management Professional (PMP) and Program Management Professional (PgMP). People have always been valued at Wiley. We work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 15, 2019
Reprints Specialist, Creative Services - Hoboken, NJ The Reprints Specialist will oversee the coordination, trafficking, QC, and delivery of all cover reprints moving through Creative Services. These will include executing and/or managing the completion of manufacturing/printer-related changes/corrections, design-related changes/corrections, photo research, templated cover designs, and any other adjustments required to bring cover files into compliance both permissions-wise and technically. Working very closely with the Permissions Specialist, this person will oversee file corrections done by external vendor, execute corrections in appropriate circumstances, traffic files to both interior and exterior stakeholders globally, and ensure population of all necessary permissions paperwork and licensing details into the Global Permission System. Primary Responsibilities • Traffic all reprint-related cover corrections/changes to external vendor and internal stakeholders for approval • Manage scheduling of all cover-related reprint changes • Source and manipulate cover files, stock imagery, author-provided image files, permissions paperwork, and stock vendor licensing • Manage high-volume, extremely fast-paced workload of 1200-1500 reprint changes/corrections annually via JIRA • Source and deliver cover files • Ensure every cover reprint is correct, has necessary permissions in place, and carries updated file sizing, pricing, and textual information • Accelerate request-to-printing time for cover reprints • Assist Permissions & Licensing specialist with accurately capturing licensing information for every reprint cover asset traveling through Creative Services • Enable KPI reporting, dashboard oversight, and tracking of cover reprint program • Ensure systematic movement of legacy files, currently located in multiple archives, into BPA Requirements • 2 years + of experience in an office environment • Familiarity with commercial image/3rd party content licensing and permissions • Excellent and professional written and verbal communication • Computer savvy with familiarity in design software Microsoft Office suite, Adobe Creative suite, JIRA • Time management, schedule management, decisive problem solving Desirable Skills • 4 yr. college degree • Publishing, Project Management • Project management, production experience, permissions & licensing knowledge, graphic design People have always been valued at Wiley. We work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 14, 2019
Executive Assistant I Global HQ - Hoboken, NJ The Role: The Executive Assistant I position is responsible for providing administrative assistance and support to the Executive Assistant to the EVP & Group Executive and the CFO & EVP Operations. Responsibilities will include proactive calendar management, making domestic and international travel arrangements, processing T&E expenses. This position is also required to work with sensitive information that must be kept confidential, and works closely with other Executive Assistants, C-Suite executives and the Corporate Secretary for the Board of Directors. In addition to the above, other activities include planning and organizing team building initiative events. Requirements: Advanced skills in the Microsoft Office suite of applications including Word, PowerPoint, and MS Excel Proficient in the use of enabling technologies such as SuccessFactors, Ariba, Concur, etc. Excellent verbal and written communications Ability to drive closure with a sense of urgency and build win - win outcomes Ability to multi-task, effectively handling several projects and day to day activities simultaneously in a fast-paced environment Be detail oriented and well organized Ability to develop and maintain constructive and cooperative working relationships with individuals at all levels of the organization Ability to work as an effective member of a global and multi-culturally diverse team Experience at working both independently and in a team-oriented, collaborative environment is essential Be proactive, a self-starter, energetic, and enthusiastic Possess effective influencing skills to work across multiple levels in the organization Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Company: We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. As a learning business, our mission is to help people and organizations to develop the skills and knowledge they need to succeed. With new products and services driving our global expansion, we're looking towards a digital future. It's resulted in a period of true cultural change here at Wiley, which means even more career and development opportunities for our talented people.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 13, 2019
Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Assistant Marketing Manager - Partner Marketing Hoboken, NJ We have an exciting opportunity for you to share your developing marketing expertise to manage the marketing of a portfolio of research publications published by Wiley on behalf of member associations. Under the supervision of the Senior Marketing Manager, the Assistant Marketing Manager will be responsible for understanding their communities and association clients to set marketing strategy and execute plans for their assigned portfolio of research journals published by Wiley. Interested applicants should have at least two years' experience creating and implementing marketing plans for their clients and a demonstrated ability to effectively communicate strategies, tactics, and results in both written and presentation form. Who we are looking for: You will bring your account management and digital marketing expertise to this role to drive readership, attract authors, and ensure brand affinity for Wiley and its partners. You will: Identify and deploy direct marketing strategies using automated marketing principles Leverage social media channels and understand best practices Plan and execute high-impact conferences and workshops Create marketing materials in close collaboration with your association clients Call on your experience with marketing analytics to track and analyze ROI of campaigns and develop the knowledge to know when to course correct and shift strategy Support your marketing colleagues with campaign management Manage campaigns on time and within budget Work across teams to create innovative and effective marketing campaigns Personal characteristics: The successful candidate will possess the following attributes: Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals Strong attention to details, project management skills, ability to multi-task and effectively prioritize in a complex business environment Ability to think critically and react quickly and calmly in high-pressure situations Customer-obsessed; takes into account the impact on customers with every business decision Smart and innovative; thinks outside the box Ability to use prioritization skills to manage conflicting priorities and manage ambiguity Flexible in your approach and as comfortable planning and working independently as you are working in a global team with multiple stakeholders Qualifications 2-3 years professional experience in marketing Demonstration of managing client expectations and working with external stakeholders Product and/or Community Marketing experience Strong Knowledge and understanding of systems and processes which support the marketing function Experience in social media marketing and paid advertising across social channels. Preference will be given to candidates with a background in account management All applicants must be available to attend an interview assessment event on 18 th March 2019 People have always been valued at Wiley. We work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. And the rewards are impressive. Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 13, 2019
Enrollment Coordinator Wiley Education Services The Company Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today's higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals. Responsibilities The Enrollment Coordinator supports the Operations Manager and Associate Partnership Director in day-to-day partner operations, internally and externally, including managing enrollment services, processing admissions applications and governing institutional policies. The Enrollment Coordinator works in close collaboration with operational and student recruitment team members to support partner-specific objectives and admissions standards. This is achieved through efficient utilization of systems, tools and workflows. Additional responsibilities include Assist student recruitment team with completion of admissions applications, ensuring that all required documents are submitted to the school in a timely manner and completing quality assurance checks on student documents. Collaborate with internal and external stakeholders to populate CRM/SIS databases with accurate and up to date information, including but not limited to document management, quality reviews and tracking applicant status. Develop relationships and serve as liaison between Wiley and campus administrative offices (Business Office, Financial Aid, Registrar, and Graduate/Online Admissions) regarding admissions standards, procedures, student files and general troubleshooting. Communicate with student recruitment team, partner admissions and academic decision makers regarding application status updates, additional requirements and any quality concerns. Assist student recruitment and retention team in understanding program requirements and updates while maintaining mastery of program and partner specific information. Act as the admissions process and policy expert for assigned partnerships, facilitating trainings and updates to internal teams. Contribute to weekly team meetings (application to start, risk management, process changes) and assist in the identification of student obstacles, risk factors and other pertinent issues. Provide insight and analysis around applicant and partner trends and behaviors by generating and distributing regular applicant activity and enrollment reports, as requested by management. Register accepted students in student information systems as applicable. Exhibit thorough understanding of internal and partner processes and adhere to agreed upon methodologies. Complete FERPA (Family Education Rights and Privacy Act) training and adhere to all FERPA guidelines. Complete unofficial transcript reviews using partner rubrics and processes to ensure accurate understanding of potential transfer credits. Requirements Minimum of a Bachelor's degree in Business, Marketing, Operations or related field of study 1+ years of experience in operations, administration, or customer service related fields Detail-oriented, able to multi-task, a problem solver, and committed to providing excellent customer service Proficiency in Microsoft Excel, Word, and PowerPoint Self-motivated, flexible, and able to work in a team environment with minimal supervision Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Wileyed Solutions Orlando, FL, USA Full-Time
Feb 13, 2019
Job Title: Office Manager Location: Dubai, UAE The Company: We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Office Administration Responsibilites: Deal with incoming e-mails and other communications/visitors to the Dubai office Organizing meetings on behalf of the Sales team with some attendance for minute taking as appropriate and as required Arrange and book travel and accommodation as required for MEAs Sales team. Connecting with Clarity travel. Handle all Tecom activities such as visa renewals , Trade License , Parking Cards etc Dealing with The Insurance Brokers Managing all office Supplies / Cleaning/Grocery Handling payments for all local designated suppliers such as DU , Print shop , etc. Organizing entry visa requirements required by the Sales team Arranging DHL shipments and payments Liaising with Wiley marketing groups to facilitate local requirements for collateral/services Liaise between Sales team and Marketing for Conferences and events setup Support Sales team with reporting and some customer follow up as needed Manage the team members holidays request and liaise with HR Handling all eProcure activities regarding to Dubai office requirements Managing the relation the security company that provides the security systems to the office on Monthly basis Follow up with Dubai authorities on their ongoing updates regarding Legal activities for offshore companies . Requesting meetings with Senior Customers on behalf of Sales team when needed . Handling the travel agenda and team members availability in Dubai office . Use a range of office software, including email, spreadsheets and databases, to ensure the efficient running of the office Manage online and paper filing systems Develop and implement new administrative systems, such as record management Organize the office layout and maintain supplies of stationery and equipment Maintain the condition of the office and arrange for necessary repairs Work with K&L and Research RSMs in recruitment of new staff, sometimes including training and induction Assist in preparing reports and presentations for senior management as needed Be aware of all relevant Wiley policies and ensure they are observed in the office Check that data protection laws are being adhered to in relation to the storage of data, and review and update policies Arrange regular testing for electrical equipment and safety devices Attend conferences and training as required Manage social media for RSMs as required Wiley is a learning business, we help people and organizations to develop the skills and knowledge they need to succeed. We are a global provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications; and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia and Canada. Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Wileyed Solutions Dubai - United Arab Emirates Full-Time
Feb 12, 2019
Title : Lead Analytics Engineer Location: Hoboken We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary We are seeking a Lead Analytics Engineer to work as an integral part of the Data, Analytics & Insights team in Information Technology that is responsible for key global data integration, delivery through BI tools, planning modelling, statistical tools and data visualization solutions. The candidate will have a passion for leading agile teams in designing and delivering visualizations and applications to ensure an optimal and intuitive user experience. The Lead Engineer will analyze use cases and requirements and creatively design and build visualizations and workflows within analytic applications to cater to the use cases and audience; Lead agile teams to delivering solutions and applications that support business functions including Finance, Planning, Technology, Product Development, Sales and Marketing and deliver key insights for the businesses. Other key responsibilities include but are not limited to: • Design and build visualizations based on the insights that need to be delivered to the business teams or customers. Customize and develop extensions or objects (i.e., D3) that can summarize and deliver the story in an impactful and actionable manner. • Function as a tech lead working with agile teams ensuring that they are delivering high quality solutions in a timely manner. Escalating and addressing risks and issues proactively. • Build and support applications that require web integration across analytics and data platforms. • Perform periodic industry research to keep up with the latest UI/UX trends in internal and external application design • Help promote UX best practices and contribute to the analytics design style guide • Extensive use case and usability analysis • Test app designs for intuition flow and experience • Build prototypes based on wireframes or other requirements • Develop additional technical competencies and subject matter expertise within core functional groups. Learn and assimilate knowledge around business processes relatively quickly • Assist the Sales and Marketing teams with intuitive visualizations that can streamline analytic workflows once the Lead workflow model is developed and established. • Requirements analysis and documentation • Design multiple visualizations or layouts and conduct A/B testing • Design and Support customer facing analytics applications • Review existing design of analytic applications and help improvise the visualizations. Responsibilities • UX, Visual Design and Web Development • Design and Develop impactful visualizations that cater to specific audiences and their use cases • Create wireframes or other visual designs to help developers best understand what should be created in dashboards or other analytic outputs • Work in a cross functional team and lead agile teams in building and delivering applications designed to maximize ROI • Teach others how to visualize data effectively keeping usability and user experience in mind • Help develop and/or revise presentations, reports and dashboards to share with senior leadership on key findings of analytic initiatives • Work with architects and developers to understand data sources, patterns of integration and best practice visualizations to display the data in the most intuitive formats • Build or customize visualizations (D3 or another library) to enhance existing visualization charts/widgets to improve the overall capabilities of dashboard/BI analytic tools from a user experience • Work with GitHub or Bitbucket to assure that code is properly versioned and controlled • Able to elicit and verify business requirements using interviews, document analysis, workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, product analysis, task and workflow analysis, and/or viewpoints • Able to represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate • Presents findings in easily understood ways, focuses on how the data analytics fits into the bigger picture • Able to describe the interaction between users and systems (i.e., use case diagrams) • Able to provide accurate project task time estimates • Ability to use graphical tools (e.g., Adobe Photoshop, Paint Shop, etc.) to create more sophisticated/accurate mock-ups for requirements • Understanding of software development methodologies (e.g., Waterfall, Agile, Iterative, Extreme, etc.) and experienced with Agile methodology • Remain current on new web technologies, web application frameworks, evolving analytics tools, best practices and methodologies. • Remain current on new visualization methodologies, technology capabilities and emerging trends • Passionate about thought leadership in the areas of Visual design and web development and potentially other areas in the Data, Analytics and Insights space • Able to estimate work effort and escalate risks and issues to Manager or Director effectively. Able to work with the agile team in addressing issues on their own. • Able to prioritize and organize work across multiple projects effectively and seek timely guidance as needed • Excellent follow through with regards to allocated tasks/projects and providing status updates proactively • Ability to work well as a tech lead and as part of a team • Able to wear the hat of a business or data analyst when necessary • Able to identify, report and address conflicts/risks in a timely manner • Able to guide/influence the teams. Able to coach and guide junior developers and interns. Able to assist colleagues within business and technology with various use case based visual designs. • Able to leverage a wide variety of tools / techniques to facilitate communication • Group facilitation Skills - Keep the audience engaged through the use of techniques such as analogies, illustrations, body language and voice inflection • Present information for decision making purposes with minimal direction • High desire for independent continuous learning Requirements • BS/MS in Visual Design, Human-Computer Interaction, Industrial Design, or related field • 5+ years experience in analytics, web development and integration and visual design • 3+ years of working experience with Nodejs, Express, HTML and CSS, Java Scripting - Development and debugging. • 3+ years of experience in building web applications that integrate data from multiple platforms or tools. • 1+ years of experience in working with agile teams and leading agile teams. Able to lead teams thru the conception, inception and planning phases of projects. • Able to groom the backlog, work with the business in prioritizing the roadmap and sprint planning. • Able to work with the agile teams in delivering sprints in a timely manner and leading daily standups. • Web development background using technologies/tools such as HTML, CSS, Java Scripting, Node js, Express and integrating them with data or visualizations leveraging APIs • Ability to capture user requirements and use cases and translating them into technical requirements and designing UI or visuals that cater to the use cases or user stories. • Excellent SQL query skills. Extensive experience using GitHub or Bitbucket. • Understanding of Data Warehouse and BI concepts • Good understanding of REST APIs. Good SQL querying skills • Basic understanding of/willingness to learn Qlik architecture and Qlik Sense APIs • Technical competencies captured in the above section (skills). • Ability to learn understand workflows and business models in place within various business units and functions. • Ability to understand strategic business objectives and help segment them into tangible and measurable goals • Ability to work alongside the business and technology teams assisting them both with interpreting data and insights to make better decisions • Strong customer service and communication/writing skills • Proven ability to troubleshoot/resolve user issues in a timely manner • Self motivated and able to work independently • Organizational and planning skills • Ability to prioritize tasks • Ability to initiate and implement value-added projects Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 12, 2019
Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada. Senior Email Operations Specialist Hoboken, NJ or Medford, MA Wiley has been revolutionizing the way we share the knowledge of research for years and we want to bring this experience to life for our customers, including libraries, societies, authors, corporations and researchers through meaningful and engaging live, digital, and thought-provoking exciting experiences. The Senior Email Operations Specialist is responsible for supporting the production of commercial email products, implementation and support of email-based projects, and work with advertising operations, sales, and editorial teams to grow the Commercial Email portfolio and business. This will involve working on a range of publications and projects with varying production, template design, and scheduling. To work collaboratively with both internal and external resources including 3rd party vendors to support delivery of the agreed level service and quality of products/systems. Position Responsibilities: Key responsibilities include assisting digital advertising operations with implementing ad tags into email templates, key contact and support of the Society eTOC program, as well as, commercial email production, proofing/editing of HTML code, metrics reporting, supporting multiple projects simultaneously, and other duties as assigned by the Email Operations Manager. To produce high quality products that meet scheduled deployment dates and sustain email project plans to generate revenues, enhancing Wiley's reputation as a pre-eminent academic publisher and solutions provider among authors and clients. To promote efficient and timely deployment of all commercial emails and ensure campaigns are executed accurately, timely and within internal and external client expectations. Work with society, editorial, and commercial sales colleagues to contribute to product development through meetings and other informal mechanisms, such as providing meaningful and timely feedback. Skills required: 4 Year Degree or equivalent Familiarity of Marketing and Advertising Concepts, Digital Media and Online Metrics Organized and detail oriented Familiarity with use of Word, Excel and Outlook Basic knowledge of file types, e.g. XML, PDF, image files, HTML Evidence of problem-solving skills Ability to problem solve Wiley is an equal opportunity/affirmative action employer. We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Wileyed Solutions Malden, MA, USA Full-Time
Feb 12, 2019
Title: Performance Manager Technology Location: Hoboken We are in one of the most dynamic periods in our history as technology; globalism and economic diversity create far-reaching changes in the world. The demand for knowledge and learning has never been greater, and Wiley is at the forefront of meeting that need. As a learning business, we make meaningful contributions to research discovery and lifelong learning by helping organizations achieve their goals and people achieve success from education through their career. We may have been founded over two centuries ago, but our secret to success remains the same: change with the times and adapt to meet the ever-evolving needs of our customers. Summary The Technology Performance Manager is a key member of the Enterprise Tools team within Global Infrastructure Services. This individual will work closely with the Operations and tools teams and engage service and application owners, including business groups, product development/application teams. They will aid in the development and implementation of the monitoring strategy aligning services and processes with business goals, technology roadmaps, and industry best practice. This role is responsible for the administration and maintenance of the Wiley infrastructure and application monitoring environment. The Technology Performance Manager coordinates the engineering and tools teams to perform the technical planning, system integration, verification and validation of all infrastructure and applications related to system monitoring. This includes the evaluation of alternative solutions and the supportability for those systems. Role will perform analyses of monitoring system platforms and solutions to include: Proof of concept, design, build, test, installation, operation, maintenance and retirement. This position is responsible for the implementation of the monitoring strategy, its system maintenance and updates to its documentation as well as the coordination of training on policies and procedures regarding monitoring tools. Responsibilities In creation phase of new systems, meet with application developers, systems engineers, system administrators, and DBAs to collect monitoring requirements. From a broad selection of monitoring tools, conceptualize, develop, and implement monitoring solutions to ensure system functions at peak performance. Identify, analyse, and test enhancements or bug fixes to the monitoring management infrastructure to increase productivity and meet changing requirements. Provide administrative support for configuration and proper operation of monitoring tools to command centre and tools teams Provide expert guidance in installation, configuration, integration, upgrade and testing services for new environments and on-going maintenance for the various Monitoring landscapes Design the infrastructure and application component system monitoring methodologies (documentation) Perform on-going capacity planning of the Monitoring infrastructure Requirements Bachelor's degree in computer science or related field or a combination of related experience and education. Prior experience managing a monitoring environment of over 5000+ nodes 5+ years of Operations and Data Center experience, including demonstrated knowledge using and/or supporting monitoring in an enterprise environment 5+ years Solarwinds Administration 3+ years in APM Administration and tool Management Experience designing, configuring, and implementing complex deep diagnostics solutions across complex Java enterprise platforms. Experience working with application developers in designing/developing custom monitoring templates Must have experience with coding/editing HTML, XML, and SQL queries. Must have experience navigating AWS consoles and understand basic AWS concepts. Ability to be a thought leader on monitoring environments and influence teams without direct authority. Ability to effectively communicate complex technical matters to a non-technical audience Strong TCP/IP and SNMP skills and understanding are required.ent Requires advanced knowledge of Microsoft Windows Server software, Windows Terminal Services, Active Directory, IIS and/or other industry standard server platform services. An understanding of local and wide area networks, servers and systems. This should include, but should not be limited to, server platforms, VMware, network switches and routers, firewall, proxy, VOIP, IP SLA, Netflow, QOS, and various WAN services Enthusiastic to learn and keep abreast of the latest trends, willing to incorporate best practices Versatile, dynamic, demonstrates initiative, results oriented, flexible and able to work under tight deadlines Excellent communication and interpersonal skills to collaborate with business and project stakeholders at all levels Creative, solution oriented Ability to work as an effective member of a global and multi-culturally diverse team Experience at working both independently and in a team-oriented, collaborative environment is essential. Starter finisher. Good organization skills. Positive, energetic, enthusiastic Strategic thinker. Ability to identify and implement future requirements Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Wileyed Solutions Hoboken, NJ, USA Full-Time
Feb 09, 2019
Channel Development Associate Wiley Workplace Learning Solutions - Minneapolis, MN Want a casual work environment filled with energy, cutting-edge creativity, and a fast pace? Enjoy the benefits of working for a large organization while maintaining the fun and creativity typically only found with a small company! We're looking for curious people to join our growing entrepreneurial team in Minneapolis. The Wiley Workplace Learning Solutions team (division of John Wiley & Sons) creates products and services to help people become more effective in their workplace and achieve career success. Our products include Everything DiSC and The Five Behaviors of a Cohesive Team . As part of our dynamic Channel Development team, you will have the opportunity to help build our Authorized Partner network of trainers, coaches, and consultants who use our branded solutions to bring value to their trusted advisor relationships within organizations. You'll need: Emotional intelligence Stellar interpersonal communication skills Exceptional customer service A team-oriented, collaborative approach Working knowledge of workplace learning and development Bachelor's Degree-any major Proficiency with technology, and willingness to master tools that you don't know What your day might look like: Handling inbound calls and email inquiries, educating people on our tools and Partnership offering Proactively reaching out to people who have previously inquired, following up to determine if any further education is needed Delivering educational webinars to prospective Partners High level of autonomy, room to be creative and innovative with all of the work you do! Having fun and working hard as part of a dynamic, collaborative team Benefits: Competitive base salary, with annual goal-based bonus potential Medical, dental, vision, and life insurance 401K with company match Travel Travel to up to three tradeshows a year. Booth set up may require lifting up to 30 lbs. Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Wileyed Solutions Minneapolis, MN, USA Full-Time
Feb 09, 2019
Student Services Coordinator Wiley Education Services - Maitland, FL The Company Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today's higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Servicesalso provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals. Responsibilities: The Student Services Coordinator is a position for career-minded and goal-oriented individuals to experience an entrepreneurial, values-driven culture within a rapidly growing business driven by societal and educational trends. The employee will build and maintain close relationships with students from registration through graduation, communicating with them on a regular basis and resolving any issues to ensure satisfaction and academic success. He/she will also coordinate efforts with instructors, tech support and financial aid on student's behalf. Additional responsibilities include: Manage weekly communication to engage the student body and support retention efforts through various tactical approaches including proactive/reactive phone calls, text messages, click to chat and email. Monitor student performance to identify risks, and successfully resolve student concerns through prompt issue resolution and coaching designed to improve student retention and other strategies to meet partnership benchmarks and goals. Facilitate student requests through escalation procedures on the student's behalf with campus contacts and other support services. Interact daily with staff, faculty and program directors to ensure student issues are resolved in a timely manner. Ensure student registration either through direct registration activities or leading students through the advising and registration process to meet campus benchmarks and objectives. Forecast course section needs, and provide recommendations for course scheduling where applicable, working with Student Recruitment and academic leaders to ensure availability and efficiency (load balancing) of campus resources. Manage regular activity, audit, and retention reporting, including registration management, to ensure achievement of internal and external partner retention/graduation goals. Maintain accurate and complete student enrollment records through database and spreadsheet management tools (CRM/SIS/ Excel.) Create and maintain comprehensive and accurate documentation of student interactions and records through campus SIS and Wiley CRM systems. Develop relationships and serve as liaison between Wiley and campus administrative and academic offices (Business Office, Financial Aid, Registrar, Advising, Faculty) regarding add/drop procedures, course scheduling, student concerns, graduation processes and general troubleshooting. Work with the Operations Manager and Partnership Director to support daily partner operations, ensuring student support duties are accomplished in a timely and efficient manner Funnel information to marketing and student recruitment on programmatic changes and value proposition, curation of testimonials and student success stories and ongoing market opportunities and target audience evolution. Partner with academic services to effectively manage course schedules, section planning, updates and general troubleshooting. Deliver new student orientations, including information on program procedures, policies, goals and objectives, registration, course materials, system setup, technical guidance and problem resolution. Capture and analyze where appropriate student satisfaction data through a variety of methodologies, including surveys, polls, direct conversations, etc. Exhibit thorough understanding of internal and partner processes and adhere to agreed upon methodologies. Complete FERPA (Family Education Rights and Privacy Act) training and adhere to all FERPA guidelines. Requirements: Minimum of a Bachelor's Degree from an accredited institution 2+ years of experience in operations, customer service, project management, or education related fields Client service-oriented individual with outstanding written and oral communication skills; Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards; Ability to work in a fast-paced environment; Excellent problem-solving and decision making abilities, A professional appearance and telephone manner Proficiency in Microsoft Excel, Word, and PowerPoint A conscientious individual who needs little supervision in following up on assigned students, tasks, and special projects; Excellent organizational, multi-tasking skills and high level of attention to detail; Ability to work under pressure of deadlines and/or time limitations; Ability to work independently as well as part of a team Must have strong command of the English language, in both oral and written form Ability to work a flexible schedule, including some nights and weekends Ability to travel Wiley is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Wileyed Solutions Orlando, FL, USA Full-Time