The CARCHEX promise is: Customer Experience Above All. We achieve this by serving as a consumer advocate throughout all phases of car buying and ownership. For over a decade, our Car Inspection service has protected our customers from seller fraud. Our Extended Vehicle Protection, commonly known as a vehicle service contract or extended auto warranty, has helped customers save thousands on expensive auto repairs after their manufacturer's auto warranty has expired.

By providing excellent customer service for over ten years, CARCHEX has earned an A+ Rating and Accreditation with the Better Business Bureau. CARCHEX has been featured by national media outlets such as ABC, Fox News, CBS, NBC, and PBS as an industry expert in consumer automotive protection. Jason Goldsmith, CARCHEX CEO, was awarded the prestigious Ernst & Young Entrepreneur of the Year award in 2008 along with being named to the SmartCEO top 100 CEO list in 2009 and 2010. Beginning in 2009, Inc. magazine named CARCHEX to its Inc. 500 | 5000 list, an exclusive ranking of the nation's fastest-growing private companies, for four consecutive years. CARCHEX was awarded the Top Workplaces Award by the Baltimore Sun in 2011 and 2012, was a finalist for the 2011 BBB Torch Awards, and was the only business in Maryland to receive the 2012 BBB Torch Award, which recognizes outstanding businesses and individuals across the country.