Company Overview

A Port Orange (Daytona Beach area), FL area small entrepreneurial marketing services business has a position available for a Sales Support/Customer Service Representative. The environment is client relationship focused, fast paced and fluid depending upon customer needs and changing marketplace. The company is established and expanding into advanced marketing technology services and seeking a professional, client services representative who can support our client’s needs and also assist in our expansion. We offer fully paid health care benefits and competitive salary based on experience. The position offers unlimited growth opportunities.

Job Purpose

Deliver exceptional customer service with long term client relationships as the focus. The Sales Support/Customer Service Representive provides customers and prospects product and service information via email and the telephone, processes order requests, resolves product and service problems, provides sales administrative and marketing support. 

Responsibilities

Maintains customers and attracts potential customers in a consultative approach by understanding needs, answering product and service questions; and suggests products and services via telephone and email. Supports senior management with marketing related applications including building presentations and sales materials, email promotions and company web site blog. Additional responsibilities include:

·         Provides customers and prospects with product information.

·         Processes customer orders.

·         Maintains customer accounts and records by recording account information into ACT and              QuickBooks.

·         Maintains customer financial accounts by generating invoices and/or processes payment.

·         Provides support in developing PowerPoint presentations and other marketing related                   materials.

·         Prepares reports by collecting and analyzing customer information within ACT.

·         Provide sales administrative and office support .

Required Experience/Skills

Customer Service, Sales Support or Account Management experience. Direct marketing experience a plus. Must have a positive attitude and be able to adapt to a changing entrepreneurial environment where the customer relationship is top priority and the business focus can change quickly. Must have relationship building skills and the ability to work in collaborative manner with clients and with vendor partners. Must be self- motivated to get the job done and explore ways to improve and have the willingness to learn and grow.  Other skills required include the ability to: analyze and focus on details, problem solving, professional written and telephone communications, keen listening, resolve conflict, and multi-tasking. 

Experience & Educational Requirements

Bachelor’s Degree or equivalent work experience required. A minimum of 2 years experience providing customer service or sales support required. Skilled in Microsoft Office products (PowerPoint, Excel and Word) required.  ACT Sage/Software, QuickBooks and Adobe Creative Design Suite experience a plus.