Back
adidas

Title:   Retail Team Leader
Position
 Line of Business: Retail
 Department: Human Resources
 Location (City): Various
 
 
Working Relationship
 Direct Reporting Line (ad): Store Manager
 Indirect / 2nd Direct Reporting Line:
 Personnel Managed (Y/N): Y
 Key Interfaces (Relationships with other dept/groups): Customers, peers, and Supervisor
 
Purpose:
Contributes to store profitability by ensuring KPIs for a defined area within the store are met or exceeded. The core expectations include coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience.
 

 

Key Accountabilities:
·      Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations.
·      Create an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in assigned area of responsibility.
·      Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
·      Supervises sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
·      Minimizes loss by implementing, monitoring and tracking all loss prevention activities.
·      Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
·      Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
·      Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
·      Coaches, motivates and inspires individuals within area of responsibility to maximize and drive a performance culture.
·      Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model.
·      Guides and trains team members on basic core and seasonal product knowledge.
·      Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
·      Understand customer expectations and coaches team to meet or exceed them at all times.
·      Actively supervises and coordinates team to ensure all customers receive the highest level of service.
·      Actively collaborates and shares best practices to drive store team performance.
·      Supports the recruitment, onboarding, training and development of the store team.
·      Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.  
Knowledge, Capabilities and Experience:
  • Must possess and consistently exhibit the competencies relative to the position.
  • Skilled in operating personal computers, POS systems, and various software packages including MS office.
  • Ability to learn and adapt quickly in a fast paced environment.
  • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
  • Ability to operate independently and with discretion, and work effectively under pressure.
  • Demonstrates an inspirational attitude that contributes to a positive team environment.
  • Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
  •  Well developed ability to speak, read, comprehend, and write English
  • Ability to maintain reliable and consistent attendance and punctuality.
  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
 
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
 
Qualifications:
  • high school diploma or general education degree (GED)
  • Minimum 12 months experience working in a sports/fashion customer & commercial focused retail environment.
  • Advanced selling experience and comprehensive product, retail and industry understanding as well as supervisory experience.