The success of financial institutions, such as banks, depends on the performance of their employees.  Banking institutions hire survey evaluators, such as our firm, to monitor their performance in the area of customer satisfaction.

The role of banking surveyors is to determine the quality of customer service and to identify the areas that require improvement.  Our surveyors assess the interpersonal skills of bank employees.  We can then evaluate the sales effectiveness of platform and teller staff, by analyzing whether the bank staff listens to its customers, how friendly the tellers are, how much time it takes to get to a teller, and much more.  from our surveyors reports, we also attempt to evaluate how knowledgeable the bank personnel is of the banks' products and services.

Banking surveyors use different techniques, such as face-to-face, telephone, postal, internet, and video assessments.  With the face-to-face survey technique, we are able to evaluate the sales and service levels of all bank employees.  Telephone calls also help the surveyors to judge whether the banking staff engages in courteous communications with its customers.

After evaluating the customer service and performance of bank employees, a report is submitted to the branch manager.  This is used to measure the changes in performance over time.  Reports provided by our banking surveyors include a comparison of branches within a banking network, as well as as a comparison of different banks within a region.  These surveys are then used to provide recommendations to the bank manager on training and behavior modification. 

NOTE:- You are to include the Bank name,bank address,bank phone number and the name of the cashier that attended to you must be in your reports as it is required for Company feedback purposes on service delivery with the form....

Your Expenditures Breakdown will be sent to you as soon as payment is Sent/Mailed Out to you .

Please remember that you are to act Cool, Calm and Confident through out the period in which you will be carrying out the survey at your bank. After which you will Write a Report and send back to us via Email using the following pointers:

1) How long it took you to get services.

2) Smartness of the attendant

4) Customer service professionalism

5) Reaction of personnel under pressure

6) Information that you think would be helpful

7) Your comments and Impressions.

We hope to Read from you soonest so as to Proceed with mailing out your funds for the FIRST MISSION to the Mailing Address Details Provided to us earlier on Application Of the Job Process.  

REWARD:

You will be paid $300 for EVERY duty you carry out, and bonus on your transportation allowance, and funds would be given to you.

Let me know if you are ready for this task , so that I can alert the cashier for this activity and get the check sent out to you ASAP , to cover for your commission.  Be sure to confirm to us Stating that the address you sent to us in the prior email is Valid so that the Payment can be mailed out there to you for your first assignment.

Thanks For Your Total Understanding and Job Application to working with us.

Best Regards,

Attn: Jackson William

HR Manager

Market Point Surveillance Solutions

marketing_point@consultant.com

(646) 439-3617