Position Summary

The Visitor Services Associate is responsible for greeting visitors in a friendly and positive manner; and correctly answer inquires for information about the Triton’s exhibits and programs. The Visitor Services Associate must also efficiently facilitate sales in the Museum Store.

Duties and Responsibilities include

Visitor Services

Staffs the admission desk and Museum Store

Assists with the staffing of special events, artist receptions, exhibit openings and facility rentals as needed

Greets and orients visitors

Counts visitors and collects demographic data on visitors as requested

Correctly answers general questions, gives directions, provides information on programs and exhibit

Sells memberships and encourages visitors to join

Acts as a receptionist for staff and their appointments

Refers visitors to appropriate staff regarding donation of money, art or items of concern.

Serves as security guard of artwork in the galleries

Maintains orderly appearance of Reception Desk; light cleaning as needed

Ensures that all displays, racks cards, brochures, ticket stock and other supplies are well stocked at all times

Monitors all areas of the building to ensure that problems are reported and fixed immediately to help keep wear and tear to a minimum. Reports problems to the Member and Visitor Services Manager

Attends staff meetings and training sessions

The Visitor Services Associate will be required to work weekends and some evenings.

Museum Store

Initiates and completes all sales transactions in the Museum Store and makes sure that all transactions are processed quickly and accurately

Cash/credit card/check handling with gift shop and membership sales

Clerical

Manages outgoing and incoming deliveries. Notifies staff when packages are delivered.

Performs general clerical duties (envelope stuffing, stapling, labeling, etc.)

Special projects as they arise

Support of museum mission

Assists Member and Visitor Services Manager and Director of Operations as necessary to ensure fulfillment of department and museum goals

Accountability (End results that the job should achieve)

Museum store receipts should be legible and accurate and cash drawer should balance each Tuesday

Every visitor should be pleased with the quality of service provided and encouraged to return and/or becoming a member

Disruptions by boisterous visitors, including running, screaming, touching of art, photography and consuming food/beverages should be minimal if not nonexistent

Qualifications

High school diploma or equivalent. Minimum of one year experience in museum visitor services. This could include experience: handling cash transactions, retail experience, event planning, or conducting visitor evaluation. Candidates should possess the customer service and communication skills necessary to provide a positive experience for the public, even during hectic environments. Must have excellent customer service and be able to communicate with both children and adults in a courteous and professional manner. Ability to work in a team environment with minimum supervision. Interested in contemporary art. Must have reliable transportation.

Working conditions / Physical requirements

Must be able to stand for intermediate periods of time. Some occasional heavy lifting (tables and chairs) Comfortable working with large crowds or children.

Equipment and tools operated

Cash registrar and credit card machine

Employee Acknowledgment

This document was created to provide the employee with a general understanding of the level of work expected by the Board of Trustees and Executive Director of the Triton Museum of Art. This document does not in any way state or imply that the duties and responsibilities described herein are the only ones expected of the employee. Nor does it state that there is a contractual agreement between the Triton Museum of Art and the employee. The employee may be required to perform other job-related duties as requested by his/her supervisor, the Executive Director and/or Director of Operations. This position description is subject to change based on institutional need and/or individuals with a disability.