MSC Industrial Direct

With more than a million product offerings and 75-plus years of experience across dozens of industries, MSC is a leading North American distributor of metalworking and maintenance, repair and operations (MRO) products and services. MSC helps manufacturing customers solve their most important challenges on the shop floor. We boost productivity, accelerate growth and fuel profits through inventory management and other innovative supply chain solutions. From our founder Sidney Jacobson selling tools out of the trunk of his car in 1941 to becoming a publicly-traded Fortune 1000 company with $2.9 billion in annual sales, we continue to be positioned for growth.

We care about our associates and have programs to help our 6,000-plus team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family’s health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

 

 

Apr 24, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2783  Employment Type :  Part Time          Job Category :  Sales / Business Development                                              Work Location :   Tupelo, MS  State or Province :  Mississippi (US-MS)      Potential Work Location :  United States : Mississippi : Tupelo    Part-Time Warehouse Clerk/Truck Driver (Tupelo, MS)   DUTIES and RESPONSIBILITIES:   Loads trucks with MSC merchandise for delivery. Makes deliveries as necessary. Prepares for next day deliveries. Performs minor maintenance duties at the branch/warehouse as needed. Participates in special projects and performs additional duties as required.   EDUCATION and EXPERIENCE:   High school diploma or the equivalent is required.   PHYSICAL REQUIREMENTS:   Bending to lift items from the floor and truck required. Lifting items up to 75 pounds required.   MISCELLANEOUS:   A valid driver’s license is required. Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Tupelo, MS, USA
Apr 24, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2781  Employment Type :  Full Time          Job Category :  Sales / Business Development                                              Work Location :   San Francisco, CA  State or Province :  California (US-CA)      Potential Work Location :  United States : California : San Francisco    Key Account Sales Consultant, Mid-Market - San Francisco, CA Area   BRIEF POSITION SUMMARY: Key Account Sales Consultant, Mid-Market will develop and lead the strategic account plan  to improve MSC’s market position and overall profitability within Mid-Market Key Account customers ($500,000 - $5,000,000 potential with greater than 35% wallet share) through cross-sell and up-sell activities.  Key Account Sales Consultant, Mid-Market will develop and maintain relationships with Senior-level managers in Operations, Supply Chain and Procurement at each Key Account location.  Will regularly meet with Senior-level contacts and leverage the data presented in Continuous Review and Cost Savings to teach customer new ways to improve processes, productivity and remove costs.  Will communicate effectively Associate Account Manager and Inside Key Account Manager to provide direction on the daily tasks required based on commitment to customer.   DUTIES and RESPONSIBILITIES:   Offer unique perspective to customer by consistently sharing newsworthy insights about the market, educating the customer on new issues and outcomes, and helping them avoid potential landmines.  Always tie insights back to our unique strengths in the market. Drive two-way communication by engaging in dialogue with customers, constructively creating tension to help the customer learn something new. Surprise the customer with insight. Deliver insight convincingly and with authority. Leverage individual value drivers by developing a distinct strategy for engaging critical stakeholders. Consistently demonstrate an ability to link supplier capabilities to specific, individual stakeholder objectives. Incorporate economic drivers by demonstrating knowledge of the customer’s industry in context of the current market climate. Make informed inferences about a customer business based on understanding of the market or competitors. Establish value by quantifying value in terms of resolving an unrecognized problem or need, or costs of inaction.  Customers can articulate value proposition relative to competitive solutions. Drive momentum by rallying internal resources to ensure deal momentum. Collaborate with customers to define next steps, coaching customers through the buying process. Attempt to rely on key stakeholders/mobilizers to drive action between sales calls. Create and embrace constructive tension by reframing how the customer thinks about the business.  Leverage data and facts to introduce the idea that the status quo is costing more than they may realize.   Tailor presentations and insight specific to customer’s industry, company and contact.  Be able to match contacts personality and deliver relevant messaging based on current trends in their specific industry that will impact their business. Take control of the purchasing process by guiding the customer on next steps and anticipated roadblocks.  Utilize best demonstrated practices regarding aligning stake-holders to drive consensus to your proposal. Identify and arm the mobilizer (influence and power beyond title) with toolkit to sell your solutions throughout their organization. Develop strong negotiation posture by focusing on fully knowing the buyer’s interests, motives and priorities to develop additional negotiables and creative solutions.  Adjust negotiating strategy/plan based on information gained through discussion. Understand our Key Accounts value proposition and key business objectives regarding growth and profitability.  Understand the customers and industries they serve and use this information to build strategic account plan.   Continuously research and comprehend industry trends that will impact customer.  Become recognized as an expert on the industries served by our Key Accounts and how MSC can partner with them to deliver better results.    Develop and lead the strategic account plan to improve MSC’s market position and overall profitability within Mid-Market Key Account customers ($500,000 - $5,000,000 potential with greater than 35% wallet share) through cross-sell and up-sell activities. Develop and maintain relationships with Senior-level managers in Operations, Supply Chain and Procurement at each Key Account location. Regularly meet with Senior-level contacts and leverage the data presented in Continuous Review and Cost Savings to teach customer new ways to improve processes, productivity and remove costs. Communicate effectively Associate Account Manager and Inside Key Account Manager to provide direction on the daily tasks required based on commitment to customer.   Deliver Cost Savings Documentations to demonstrate MSC’s value to the customer.   Deliver Continuous Improvement Review with customer, multiple times per year, to align to customer’s strategy and advance MSC’s market position Submits to management all required sales and expense reports in a timely manner. Manage travel and entertainment to meet assigned budgets. Utilizes phone, webcast and on-site visits efficiently to establish regular cadence with both the field leadership team and customer/prospect.   Proactively maintain working relationships with field leadership and customer support leadership as necessary to meet customer needs.  Work with field leadership to customize account coverage as needed to drive compliance to approved forecasted sales thresholds. Document and clearly communicate customer service level expectations and or shortfalls with field leadership team including Responds selectively and strategically to prospective customer Requests for Information and Proposal and negotiates pricing and other terms of new account agreements with prospective clients to ensure maximum revenue and profit from new agreements to include terms and conditions that will minimize the company’s risk. Accurate, current management of content in funnel, win/loss, launch status, SFDC and other platforms for communicating business resource needs to the organization Professional development training will be completed in a timely manner as assigned. Examples include account planning, company supported training or SFA training. Learns and fosters the MSC culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission. Cleary demonstrates can-do attitude toward supporting new initiatives and programs designed to meet customer needs. Proactive problem solving approach as necessary to overcome obstacles for customer compliance, growth and profitability. Participates in special projects and cross functional teams and performs additional duties as required. EDUCATION and EXPERIENCE:   A Bachelor’s Degree in Business or the equivalent experience is required. Minimum of 5 years demonstrated track record of success in sales and marketing preferred with two years in industrial/manufacturing/distributing sales experience. Demonstrated Medium ($500K - $5M) Sales Experience Success Proficient in Microsoft Word, Excel and PowerPoint, Salesforce.com experience Willingness to travel (25%) Strong background and demonstrated success in selling profitable solutions or services.      SKILLS:   Ability to teach customer something new and compelling about their business which leads to MSC differentiated solutions. Ability to create constructive tension to drive action from the customer. Ability to tailor messaging, presentation and proposal relevant to customer, industry and contact. Ability to take control of the purchasing process by guiding customer to next steps and educating them on best demonstrated practices and potential roadblocks. Ability to align all the stakeholders involved in the decision making process to drive consensus to MSC solutions. Demonstrated track record of excellent sales, negotiation, relationship building and closing skills and techniques are required.   Computer literacy and proficiency in word processing, spreadsheet, and presentation software is required.   Knowledge of e-business. Must have track record of meeting and exceeding agreed upon sales plan Solid history of decision making and taking accountability Must possess strong presentation skills and communicate professionally as a dynamic speaker and in written responses to emails; RFPs; RFIs; and when submitting reports. Strong analytical skills, ability to make quick/calculated decisions, and ability to perform effectively in a team and individual work environment are a must. Demonstrated project management skills Ability to make recommendations for solutions based on information gathered and analyzed from systems Strong interpersonal and communications skills (oral and written) along with strong attention to detail and follow through required Strong ability to be flexible and adapt to change in business practices, market changes, etc. Self-motivated to meet specific sales goals Ability to work independently and cross-functionally at multiple levels within the business unit (e.g., Marketing, Product Management, Finance, etc.) Ability to read and communicate understanding of customer financial statements.   Demonstration of competitive spirit and ability to overcome obstacles to success Excellent ability to adapt to a changing environment quickly and effectively Proven pattern of success collaborating with business leaders with competing objectives or “mind share OTHER REQUIREMENTS:   A valid driver’s license and the ability to travel is required.   Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct San Francisco, CA, USA
Apr 24, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2769  Employment Type :  Full Time          Job Category :  Sales / Business Development                                              Work Location :   Miami, FL  State or Province :  Florida (US-FL)      Potential Work Location :  United States : Florida : Miami    BRIEF POSITION SUMMARY: Key Account Sales Consultant, Mid-Market will develop and lead the strategic account plan  to improve MSC’s market position and overall profitability within Mid-Market Key Account customers ($500,000 - $5,000,000 potential with greater than 35% wallet share) through cross-sell and up-sell activities.  Key Account Sales Consultant, Mid-Market will develop and maintain relationships with Senior-level managers in Operations, Supply Chain and Procurement at each Key Account location.  Will regularly meet with Senior-level contacts and leverage the data presented in Continuous Review and Cost Savings to teach customer new ways to improve processes, productivity and remove costs.  Will communicate effectively Associate Account Manager and Inside Key Account Manager to provide direction on the daily tasks required based on commitment to customer.   DUTIES and RESPONSIBILITIES: Offer unique perspective to customer by consistently sharing newsworthy insights about the market, educating the customer on new issues and outcomes, and helping them avoid potential landmines.  Always tie insights back to our unique strengths in the market. Drive two-way communication by engaging in dialogue with customers, constructively creating tension to help the customer learn something new. Surprise the customer with insight. Deliver insight convincingly and with authority. Leverage individual value drivers by developing a distinct strategy for engaging critical stakeholders. Consistently demonstrate an ability to link supplier capabilities to specific, individual stakeholder objectives. Incorporate economic drivers by demonstrating knowledge of the customer’s industry in context of the current market climate. Make informed inferences about a customer business based on understanding of the market or competitors. Establish value by quantifying value in terms of resolving an unrecognized problem or need, or costs of inaction.  Customers can articulate value proposition relative to competitive solutions. Drive momentum by rallying internal resources to ensure deal momentum. Collaborate with customers to define next steps, coaching customers through the buying process. Attempt to rely on key stakeholders/mobilizers to drive action between sales calls. Create and embrace constructive tension by reframing how the customer thinks about the business.  Leverage data and facts to introduce the idea that the status quo is costing more than they may realize.   Tailor presentations and insight specific to customer’s industry, company and contact.  Be able to match contacts personality and deliver relevant messaging based on current trends in their specific industry that will impact their business. Take control of the purchasing process by guiding the customer on next steps and anticipated roadblocks.  Utilize best demonstrated practices regarding aligning stake-holders to drive consensus to your proposal. Identify and arm the mobilizer (influence and power beyond title) with toolkit to sell your solutions throughout their organization. Develop strong negotiation posture by focusing on fully knowing the buyer’s interests, motives and priorities to develop additional negotiables and creative solutions.  Adjust negotiating strategy/plan based on information gained through discussion. Understand our Key Accounts value proposition and key business objectives regarding growth and profitability.  Understand the customers and industries they serve and use this information to build strategic account plan.   Continuously research and comprehend industry trends that will impact customer.  Become recognized as an expert on the industries served by our Key Accounts and how MSC can partner with them to deliver better results.    Develop and lead the strategic account plan to improve MSC’s market position and overall profitability within Mid-Market Key Account customers ($500,000 - $5,000,000 potential with greater than 35% wallet share) through cross-sell and up-sell activities. Develop and maintain relationships with Senior-level managers in Operations, Supply Chain and Procurement at each Key Account location. Regularly meet with Senior-level contacts and leverage the data presented in Continuous Review and Cost Savings to teach customer new ways to improve processes, productivity and remove costs. Communicate effectively Associate Account Manager and Inside Key Account Manager to provide direction on the daily tasks required based on commitment to customer.   Deliver Cost Savings Documentations to demonstrate MSC’s value to the customer.   Deliver Continuous Improvement Review with customer, multiple times per year, to align to customer’s strategy and advance MSC’s market position Submits to management all required sales and expense reports in a timely manner. Manage travel and entertainment to meet assigned budgets. Utilizes phone, webcast and on-site visits efficiently to establish regular cadence with both the field leadership team and customer/prospect.   Proactively maintain working relationships with field leadership and customer support leadership as necessary to meet customer needs.  Work with field leadership to customize account coverage as needed to drive compliance to approved forecasted sales thresholds. Document and clearly communicate customer service level expectations and or shortfalls with field leadership team including Responds selectively and strategically to prospective customer Requests for Information and Proposal and negotiates pricing and other terms of new account agreements with prospective clients to ensure maximum revenue and profit from new agreements to include terms and conditions that will minimize the company’s risk. Accurate, current management of content in funnel, win/loss, launch status, SFDC and other platforms for communicating business resource needs to the organization Professional development training will be completed in a timely manner as assigned. Examples include account planning, company supported training or SFA training. Learns and fosters the MSC culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission. Cleary demonstrates can-do attitude toward supporting new initiatives and programs designed to meet customer needs. Proactive problem solving approach as necessary to overcome obstacles for customer compliance, growth and profitability. Participates in special projects and cross functional teams and performs additional duties as required. EDUCATION and EXPERIENCE: A Bachelor’s Degree in Business or the equivalent experience is required. Minimum of 5 years demonstrated track record of success in sales and marketing preferred with two years in industrial/manufacturing/distributing sales experience. Demonstrated Medium ($500K - $5M) Sales Experience Success Proficient in Microsoft Word, Excel and PowerPoint, Salesforce.com experience Willingness to travel (25%) Strong background and demonstrated success in selling profitable solutions or services.      SKILLS: Ability to teach customer something new and compelling about their business which leads to MSC differentiated solutions. Ability to create constructive tension to drive action from the customer. Ability to tailor messaging, presentation and proposal relevant to customer, industry and contact. Ability to take control of the purchasing process by guiding customer to next steps and educating them on best demonstrated practices and potential roadblocks. Ability to align all the stakeholders involved in the decision making process to drive consensus to MSC solutions. Demonstrated track record of excellent sales, negotiation, relationship building and closing skills and techniques are required.   Computer literacy and proficiency in word processing, spreadsheet, and presentation software is required.   Knowledge of e-business. Must have track record of meeting and exceeding agreed upon sales plan Solid history of decision making and taking accountability Must possess strong presentation skills and communicate professionally as a dynamic speaker and in written responses to emails; RFPs; RFIs; and when submitting reports. Strong analytical skills, ability to make quick/calculated decisions, and ability to perform effectively in a team and individual work environment are a must. Demonstrated project management skills Ability to make recommendations for solutions based on information gathered and analyzed from systems Strong interpersonal and communications skills (oral and written) along with strong attention to detail and follow through required Strong ability to be flexible and adapt to change in business practices, market changes, etc. Self-motivated to meet specific sales goals Ability to work independently and cross-functionally at multiple levels within the business unit (e.g., Marketing, Product Management, Finance, etc.) Ability to read and communicate understanding of customer financial statements.   Demonstration of competitive spirit and ability to overcome obstacles to success Excellent ability to adapt to a changing environment quickly and effectively Proven pattern of success collaborating with business leaders with competing objectives or “mind share OTHER REQUIREMENTS: A valid driver’s license and the ability to travel is required. Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Miami, FL, USA
Apr 23, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2751  Employment Type :  Full Time          Job Category :  Customer Care / Contact Centre                                              Work Location :   Southfield, MI  State or Province :  Michigan (US-MI)      Potential Work Location :  United States : Georgia : Atlanta || United States : Michigan : Southfield || United States : Nevada : Reno    ****Position avaialble in the Call Centers located in Southifeld, Michigan - Atlanta, Georgia - Reno, Nevada**** BRIEF POSITION SUMMARY:   The IT Intern will be involved in researching and analysis for projects.  In addition, the IT Intern will help with the design coding and performance analysis in the development of web applications. The IT Intern will also be involved with large scale testing and production implementations for web applications. The IT Interns will also have the opportunity to participate in departmental meetings within the department to gain better knowledge of the operations.   DUTIES and RESPONSIBILITIES: Reports to senior member of the MSC technical team Document business requirements and functional specifications for applications Develop web based and mobile applications utilizing technologies such as Java, Javascript, cURL, Perl, PHP, HTML and XML. Monitor Performance and security of web applications. Analyze performance and security issues and recommend remediation Configure CI/CD tools for developing an auditable and automated change management process. Evaluate tools that can improve developer productivity and efficiency. Performs testing for application changes Assists with code migrations and post production support Gain industry and organizational knowledge through daily business interactions and job assignments. Supports assigned manager with project work. Presents intern project results to IT leaders. Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC’s mission. Participates in special projects and performs additional duties as required. EDUCATION and EXPERIENCE: High School diploma required. Must be enrolled in an accredited college or university IT work experience a plus SKILLS: Proficient user of Productivity Tools (Email, Spreadsheets etc…) and Web Browser software required. Course curriculum in Computer Science, Engineering or equivalent technical discipline required. Excellent time management and organizational skills required. Positive, high-energy approach to assignments and a willingness to learn required. Familiarity with Unix/Linux scripting preferred. Familiarity with programming concepts desired. OTHER REQUIREMENTS: A valid state driver’s license may be required.   Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Atlanta, MI 49709, USA
Apr 23, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2764  Employment Type :  Full Time          Job Category :  Sales / Business Development                                              Work Location :   Denver, CO  State or Province :  Colorado (US-CO)      Potential Work Location :  United States : Colorado : Denver    Denver, ColoradoTerritory    Use your competitive spirit and intellectual sharpness to build key customer relationships, identify business opportunities, negotiate and close business deals, and foster extensive knowledge of current market conditions. In this critical role you will collaborate with the team to increase sales opportunities and maximize revenue in alignment with MSC’s long-term strategic goals.   HOW YOU’LL CONTRIBUTE   Translate your pursuit of a challenge and keen insight of market drivers into sales that advance customer’s success as a business … and of MSC’s success as an industry leader.   Apply your distinct perspective to align our unique insights to address customer’s priorities and reframe how they view their business. Use account planning tools, prescriptive analytics, and research from marketing to teach customers something new and compelling about their business that leads to MSC’s differentiated solutions. Share newsworthy market insights with customers to educate them on issues/outcomes and help them avoid potential landmines—while embracing constructive tension in commercial conversations. Understand and leverage individual value drivers to influence a wide range of customer stakeholders by developing a clear strategy for engaging them. Link supplier capabilities to specific, individual stakeholder objectives by including stories or qualitative aspects to a commercial conversation. Incorporate economic drivers with deep knowledge of customer’s business, current macro/microeconomic and industry trends, and potential new business opportunities. Apply knowledge of customer’s industry in the context of the current market climate and competition to make informed inferences about their business. Leverage facts from research, benchmark data, and best demonstrated practices to introduce new ideas that challenge the status quo and reveal to customer high costs they may have been incurring.  Tailor presentations and commercial insight to customer’s industry, company and contact and deliver relevant messages based on current industry trends that will impact their business. Drive momentum and take control of the purchasing process by guiding the customer on next steps and anticipated roadblocks, and use best demonstrated practices to align stakeholders and drive consensus to your proposal. Identify and arm the mobilizer (influence and power beyond title) with toolkit to sell your solutions throughout their organization. Cross-sell and up-sell by thoroughly understanding customers’ value propositions, key business objectives regarding growth and profitability, and the customers and industries they serve.    WHAT IT TAKES   The intellectually agile and professionally driven sales professional we seek should have these skills and competencies.                                                                            Self-motivated to meet specific sales goals, with a demonstrated track record of excellent sales, negotiation, relationship building and closing skills and techniques (2 years of proven B2B sales success preferred) Solid history of decision making, taking accountability, ability to create constructive tension and align stakeholders involved in the decision-making process to drive consensus to MSC solutions Track record of meeting and exceeding agreed upon sales plan, with a demonstrated competitive spirit and ability to overcome obstacles to success Recognized as a knowledgeable, trusted advisor on the industries served by our customers Strong interpersonal skills along with attention to detail and follow through Drives results Customer focus Teaching for differentiation Tailoring for resonance Taking control Decision quality Collaborates Develops talent Communicates effectively Instills trust Action oriented Manages conflict Situational adaptability Bachelor’s degree in business, industrial distribution, manufacturing or equivalent experience Proficiency in Microsoft Suite with Salesforce.com experience Valid driver’s license and ability to travel       Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Denver, CO, USA
Apr 23, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2754  Employment Type :  Full Time          Job Category :  Technical Sales & Support                                              Work Location :   Detroit North, MI  State or Province :  Michigan (US-MI)      Potential Work Location :  United States : Michigan : Detroit    We seek a machining expert—including veterans with military machining experience—to drive process improvement within MSC’s manufacturing customers. In this pivotal role, you will work with our field and inside sales teams and apply your metalworking and industry knowledge to provide insight and expertise to help our customers (industries such as aerospace, automotive, medical, general machining, etc.) become more efficient by utilizing the best metalworking tool manufacturers in the world. HOW YOU’LL CONTRIBUTE Use your specialized machining expertise to advance success with an industry leader. Work closely in the field with our manufacturing customers applying tools that deliver process improvements and documented cost savings. Actively support the achievement of metalworking (MW) sales for your geographical area of responsibility. Develop relationships and partner with our key suppliers to drive metalworking growth and customer support. Drive accelerated MW sales growth and technical MW support within identified MW target accounts.   Support Competitive Advantage Program (vending) customer opportunities to help achieve MW growth and reach cost savings goals.   Utilize Salesforce.com to maintain and manage a tool test opportunity funnel and document cost savings.   Provide technical support to our MSC sales team for metalworking application opportunities, coordinate local supplier support for tool testing and provide local exclusive brand technical and brand support.      WHAT IT TAKES The machining expert we seek should have these qualifications—relevant military machining experience is applicable.     At least 2 years of machining applications experience or demonstrated proficiency in MW applications Solid communication skills, with the ability to work with cross-functional teams and interact with all levels of customers within manufacturing facilities Proficiency in Microsoft Office Suite Valid driver’s license and the ability to travel with potential overnights   High school diploma or equivalent Prior field sales experience with a distributor or metalworking tooling manufacturer is preferred, as is experience with machining productivity improvement or cost savings initiatives Well-rounded proficiency across broad range of metalworking applications Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Detroit, MI, USA
Apr 23, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2777  Employment Type :  Full Time          Job Category :  Sales / Business Development                                              Work Location :   Harahan, LA  State or Province :  Louisiana (US-LA)      Potential Work Location :  United States : Louisiana : Harahan    Business Development Representative We seek exceptionally driven, experienced strategic sales professionals to advance MSC’s market position and financial growth with medium-size manufacturing and non-manufacturing customers while achieving individual growth target goals. In this hunter role, you will tap your superior skills in prospecting, problem solving and negotiation to proactively uncover customers’ unidentified needs and propose how MSC products and services can help enhance their company performance. You will call on C-Suite leadership, managers and directors by following a prescriptive sales methodology and strategically develop a pipeline of future business. HOW YOU’LL CONTRIBUTE MSC arms you with the tools and support to be successful and go after new business. Identify, research, qualify, pursue, sign and transition targeted mid-size accounts. Develop value-based proposals and other content to communicate value, strengthen prospect-relationship and senior-level networks with customers. Apply your financial, market, and MSC-solution knowledge to sell semi-complex accounts, using account-planning and sales-enablement tools. Maintain a robust funnel capable of delivering incremental revenue at or above annual goals, including highly accurate and complete funnel analytics demonstrating a strategic ownership of business. Accurately manage all current pipeline content via SFDC and other platforms for communicating business resource needs to the organization. Propose and secure new agreements by contacting the appropriate management and decision makers within the prospect organization and leveraging insight-selling concepts, tools and value-proposition content. Respond to Requests for Information and Proposal, negotiating pricing and terms of new account agreements to maximize revenue and profit and minimize risk. Develop and communicate newly signed account agreements to support implementation and ensure rapid, complete penetration and revenue growth of those agreements. Work with field and customer support leadership to meet customer needs, drive compliance to forecasted sales thresholds and clearly communicate and document customer service level expectations, addressing shortfalls as needed. Demonstrate a can-do attitude toward initiatives and programs that meet customer needs. WHAT IT TAKES The results-driven entrepreneurial leader and dynamic communicator we seek should have these qualifications. At least 2 years demonstrated track record of success in medium sales and marketing, including at least 2 years of experience in industrial/manufacturing/distributing sales Demonstrated business-acquisition sales success, negotiation, prospecting, relationship-building and closing skills and techniques, with a track record of meeting and exceeding agreed-upon sales plans Persuasive presentation abilities and a strong talent for writing clear proposals and reports Analytical aptitude, with the ability to make quick, calculated decisions and recommendations Personal drive and motivation, including competitive spirit, ability to overcome obstacles, strong sense of accountability, action orientation, flexibility and situational adaptability Capacity to manage conflict Attention to detail and project management skills Proficiency in Microsoft Office Suite and experience with Salesforce.com Knowledge of online transactional sales and business, benefits and features Bachelor’s degree in business or equivalent experience Willingness to travel 50% of the time Experience with value-based sales methodologies preferred Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Harahan, LA 70123, USA
Apr 22, 2019
    BRIEF POSITION SUMMARY: The Inside Account Executive answers inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards. DUTIES and RESPONSIBILITIES: Exercises independent judgment to answer inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards. Resolves customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.  Consults with other associates to locate the most effective sources of information. Guides less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC Culture. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation. Communicates customer concerns to management to ensure the most effective and lasting problem resolution. Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention. Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training. Supports outside sales representative in various branch activities. Resolves more complex credit and collections issues to enhance customer service. Identify and upsell MSC products where applicable to satisfy customer needs. Recommend team sales process improvements to drive profitability for each customer order. Utilize WEBSOE and Salesforce.com software to increase sales and fuel customer satisfaction. Provides customer service using all tools available including, but not limited to, email and the Internet. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. Participation in special projects and performs additional duties as required EDUCATION and EXPERIENCE: A High School Diploma or the equivalent.   2+ years inbound/ outbound telephone sales, outside sales, or customer service experience required.    Industry experience preferred.   SKILLS: Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Knowledge of basic arithmetic and MSC-like products and the commercial procurement process is preferred.   Excellent customer service and sales skills are required.   The ability to work a varying schedule required. Excellent verbal and written communications skills are also required. OTHER REQUIREMENTS: A valid driver’s license is required. The ability to lift up to 50lbs may be required based on branch location (not all branches)   Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct York, PA, USA
Apr 22, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2767  Employment Type :  Full Time          Job Category :  Sales Operations                                              Work Location :   Grand Rapids, MI  State or Province :  Michigan (US-MI)      Potential Work Location :  United States : Michigan : Grand Rapids    Location is for our customer in Harbor Springs, MI DUTIES and RESPONSIBILITIES Answers inbound calls in a specific on-site location to sell MSC products in accordance with MSC Culture and Customer Service Standards. Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.  Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available. Communicates customer concerns to management to ensure the most effective and lasting problem resolution. Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention. Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training. Supports outside sales representative in various branch activities. Resolves more complex credit and collections issues to enhance customer service. Implements and maintains an MSC VMI or CMI program in customer location to enhance revenue generation. Understands and utilizes item cross over, label generation utilizing, One Button Upload, LABL, VXRF, AKAU, CROSIT and CMI Software Installation. Assists in the Identification, Collection and logging of all available Cost Savings Statistics. Ensures excellent customer relations by responding, under manager’s or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices. Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information. Represents MSC in conjunction with OSA and/or BSM at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations. Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission. Participates in special projects and performs additional duties as required. EDUCATION and EXPERIENCE A High School Diploma or the equivalent. Minimum 2 years inbound/ outbound telephone sales, outside sales, or customer service experience required. Industry experience preferred. SKILLS Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Excellent problem solving skills are required. Excellent customer service and sales skills are required. Excellent oral and written communications skills are also required. Working Industrial knowledge preferred. REQUIREMENTS Ability to lift items of up to 50 pounds required as needed. A valid driver’s license is required.   Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Grand Rapids, MI, USA
Apr 22, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2562  Employment Type :  Full Time          Job Category :  Warehouse / Distribution                                              Work Location :   Harrisburg, PA (Whse)  State or Province :  Pennsylvania (US-PA)      Potential Work Location :  United States : Pennsylvania : Harrisburg      DUTIES and RESPONSIBILITIES:   Prepares and organizes customer files (Microsoft Excel, PDF files, and faxes) to be placed into the cross-reference template. Prepares customer files to be returned to the Sales Team with appropriate Cross Reference information.   Communicates status of requests between the Sales Department and the cross-reference team. Organizes Cross Reference requests for the team based on timelines provided by Sales in order to meet the customers’ expectation.  Maintains project request “Inbox” and updates the Quick base reporting software for current and past requests. Develops department reporting as requested. Fosters MSC Culture in the department and throughout the company to ensure unity of vision and fulfillment of MSC’s Mission.    Participates in special projects and performs additional duties as required.        EDUCATION and EXPERIENCE:   High school diploma or equivalent is required. Minimum of two years industry experience is preferred.   SKILLS:   Basic proficiency in Windows PC as well as the Internet is required. Advanced skill with Microsoft Excel is required.  Proficiency in the AS/400 sales related functions is preferred. Familiarity with a variety of industrial products is preferred. Good communication skills are required.    Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Harrisburg, PA, USA
Apr 22, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2771  Employment Type :  Full Time          Job Category :  Sales Operations                                              Work Location :   Davidson, NC (CSC)  State or Province :  North Carolina (US-NC)      Potential Work Location :  United States : North Carolina : Davidson    BRIEF POSITION SUMMARY: Provide customer service and sales support to internal and external customers providing a value added customer experience. Responsible for new account setup, resolving billing and invoicing discrepancies. Work with all areas of Finance, Sales Support and Field Sales. DUTIES and RESPONSIBILITIES: Apply knowledge of all customer service systems, procedures, customers, products, and processes to perform more complex and diverse assignments in support of the day-to-day Sales Support effort. Handle internal and external customer requests as capable in an accurate and timely manner including answering inbound calls, emails, and service requests in a fast paced call center environment and utilize support center tools to drive the customer experience.  Request assistance from internal support or supervision as needed. Manages the customer account set up process by obtaining legal entity name, address, contacts, pay from and ship to information, freight information, tax status, PO requirements, credit application, and special billing requirements, etc. Reviews and resolves invoice exception errors within the order to invoice process to ensure all monthly sales orders are processed for revenue recognition. Reviews and approves all customer credits and high dollar returns, ensuring accuracy and validity. Measures and monitors credits and returns root cause and establish procedures to reduce volume of activity. Provide feedback to Sales Support leads on areas of improvement. Creates standard operating procedures for new account set up, account maintenance, credits, returns, in-process error resolution, various electronic orders and specific national accounts. Work on cross-functional teams for continuous improvement, develop reporting on project work and interact on collaborative meetings and/or conference calls; maintain, update and organize all standard work physical files. Clean up and on-going maintenance of customer master database information. Receives, researches and resolves a variety of internal and external customer inquiries concerning account status.  Initiates communications to external customers and internal personnel to resolve customer account discrepancies. Specialized National Account maintenance on customer website/portals, Ariba. Prepares and generates various scheduled and special reports, and participates in special projects relating to NA needs. Resolve customer complaints as received into call center via phone or email. Follow departmental phone script, and participate in ticket/project monitoring, review and coaching. Drives the MSC Culture throughout the company to ensure unity of purpose and fulfillment of MSC’s mission. Participates in special projects and performs additional duties as required. EDUCATION and EXPERIENCE: High School Diploma/GED required, Bachelor or associate degree preferred. Three to five years of customer service or customer facing experience preferred. Accounts Receivable, Credit & Collections, or Billing experience preferred. MRO industry and/or distribution experience preferred. SKILLS: Exhibits customer focused behaviors such as building positive relationships and strives to understand customer’s needs. Strong ability to troubleshoot, problem-solve, perform research and analysis, and is extremely detail oriented. Relies on limited experience and one’s own judgment to plan and accomplish goals. Works under general supervision.  A certain degree of creativity and latitude is required. Excellent oral and written communication and interpersonal skills. A positive approach and a willingness to learn coupled with the ability to work in a team environment. Industry and/or distribution experience preferred. Working knowledge of Microsoft Office software.  Intermediate knowledge of Microsoft Excel. Job requires ability to read technical material and develop analysis and recommendations regarding same. Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Davidson, NC, USA
Apr 22, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2768  Employment Type :  Full Time          Job Category :  Customer Care / Contact Centre                                              Work Location :   Erie, PA  State or Province :  Pennsylvania (US-PA)      Potential Work Location :  United States : Pennsylvania : Erie    DUTIES and RESPONSIBILITIES Answers inbound calls in a specific on-site location to sell MSC products in accordance with MSC Culture and Customer Service Standards. Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information.  Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available. Communicates customer concerns to management to ensure the most effective and lasting problem resolution. Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention. Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training. Supports outside sales representative in various branch activities. Resolves more complex credit and collections issues to enhance customer service. Implements and maintains an MSC VMI or CMI program in customer location to enhance revenue generation. Understands and utilizes item cross over, label generation utilizing, One Button Upload, LABL, VXRF, AKAU, CROSIT and CMI Software Installation. Assists in the Identification, Collection and logging of all available Cost Savings Statistics. Ensures excellent customer relations by responding, under manager’s or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices. Resolves customer product and service issues by providing sales-related solutions utilizing the most common source of information. Consults with other associates to locate alternate sources of information. Represents MSC in conjunction with OSA and/or BSM at customer meetings by communicating MSC's Value Proposition, direction and strategy for alignment to customer goals and expectations. Fosters the MSC Culture in the branch and throughout the company to ensure unity of purpose and fulfillment of MSC’s Mission. Participates in special projects and performs additional duties as required. EDUCATION and EXPERIENCE A High School Diploma or the equivalent. Minimum 2 years inbound/ outbound telephone sales, outside sales, or customer service experience required. Industry experience preferred. SKILLS Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Excellent problem solving skills are required. Excellent customer service and sales skills are required. Excellent oral and written communications skills are also required. Working Industrial knowledge preferred. REQUIREMENTS Ability to lift items of up to 50 pounds required as needed. A valid driver’s license is required.   Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Erie, PA, USA
Apr 22, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2481  Employment Type :  Full Time          Job Category :  Sales / Business Development                                              Work Location :   Raleigh, NC  State or Province :  North Carolina (US-NC)      Potential Work Location :  United States : North Carolina : Raleigh    BRIEF POSITION SUMMARY: The Inside Account Executive answers inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards.   DUTIES and RESPONSIBILITIES: Exercises independent judgment to answer inbound calls to sell MSC products in accordance with MSC Culture and Customer Service Standards. Resolves customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.  Consults with other associates to locate the most effective sources of information. Guides less experienced branch associates to resolve customer issues, increase product knowledge, and promote MSC Culture. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation. Communicates customer concerns to management to ensure the most effective and lasting problem resolution. Builds customer relationships via exceptional levels of service to ensure customer satisfaction and retention. Works closely with vendors to produce quotes, expedite orders, locate sources for product, and arrange product training. Supports outside sales representative in various branch activities. Resolves more complex credit and collections issues to enhance customer service. Identify and upsell MSC products where applicable to satisfy customer needs. Recommend team sales process improvements to drive profitability for each customer order. Utilize WEBSOE and Salesforce.com software to increase sales and fuel customer satisfaction. Provides customer service using all tools available including, but not limited to, email and the Internet. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose. Participation in special projects and performs additional duties as required.   EDUCATION and EXPERIENCE: A High School Diploma or the equivalent.   2+ years inbound/ outbound telephone sales, outside sales, or customer service experience required.    Industry experience preferred.   SKILLS: Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Knowledge of basic arithmetic and MSC-like products and the commercial procurement process is preferred.   Excellent customer service and sales skills are required.   The ability to work a varying schedule required. Excellent verbal and written communications skills are also required.   OTHER REQUIREMENTS: A valid driver’s license is required. The ability to lift up to 50lbs may be required based on branch location (not all branches) Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Raleigh, NC, USA
Apr 22, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2738  Employment Type :  Full Time          Job Category :  Customer Care / Contact Centre                                              Work Location :   Reno, NV (Whse)  State or Province :  Nevada (US-NV)      Potential Work Location :  United States : Nevada : Reno    Customer Care Representative MSC is growing—and going—strong. We seek an attentive listener and communicator to answer inbound calls, sell MSC products, and help resolve questions and service issues. In this role you will apply your skills and knowledge to provide exemplary customer service to foster customer satisfaction, account retention and revenue generation. HOW YOU’LL CONTRIBUTE Use your helpful, can-do personality and your product and sales knowledge to foster customer satisfaction. Answer inbound calls to sell MSC products and resolve customer product and service issues by providing sales-related solutions. Communicate customer concerns to management to ensure the most effective and lasting resolution. Resolve basic credit and collection issues. Respond to customers via email, chat, and text and take appropriate action based on customer, product and sales knowledge.   WHAT IT TAKES The customer-focused team player we seek should have these qualifications.      Solid verbal and written communication skills Some inbound/outbound telephone sales, outside sales, customer service or industry experience Computer literacy and proficiency with email, internet browsers and the Windows operating system Basic arithmetic skills High school diploma or equivalent  Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Reno, NV, USA
Apr 22, 2019
Build a better career with MSC.  Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Requisition ID : 2539  Employment Type :  Full Time          Job Category :  Warehouse / Distribution                                              Work Location :   Reno, NV (Whse)  State or Province :  Nevada (US-NV)      Potential Work Location :  United States : Nevada : Reno    Stock Handler MSC is growing—and going—strong. We seek a team player who thrives in a fast-moving environment to perform various manual and mechanical duties to move a variety of raw materials throughout our Customer Fulfillment Center. HOW YOU’LL CONTRIBUTE You will have a hands-on role in our warehouse to ensure delivery of our vast product line to our valued customers.  Load, unload, and move product by hand, by skid, or by cart. Put away all required product, including DOT items, to bins and racks. Verify products using item numbers, descriptions and quantity, and inspect boxes and product for damage or improper packaging. Scans labels into warehouse computer system. Stage product for put-away bins, overstock or racks. Consolidate racks, and move and stage totes/skids for re-use. Operate basic (i.e., electric pallet jack, forklift) and advanced (i.e., turret truck, order picker) powered equipment. Train cross-functionally in other departments and functions to support business requirements. Follow safety guidelines at all times, meet specified productivity and quality expectations, and participate in Work Clean program.   WHAT IT TAKES The motivated individual we seek should have these qualifications. Basic computer skills High school diploma or the equivalent Willingness to work overtime to meet customer’s needs Internal certification to drive powered equipment within specified time requirements Internal certification to pick DOT-regulated items, if required Physical demands to successfully perform essential job functions (reasonable accommodations may be made for individuals with disabilities): standing, walking, lifting materials up to 75 pounds (individual or team), carrying, pushing, pulling, climbing stairs, climbing using legs and arms, balancing, stooping, kneeling, repeated bends, reaching high and low, repetitive twisting or pressure involving wrist and hands, hearing, seeing (depth perception and peripheral vision), mental coordination, mental alertness for entire shift, ability to wear personal protective equipment as required, and ability to operate at heights up to 50 feet   WHAT YOU CAN EXPECT A career at MSC includes generous benefits, rewards and recognition. Training and growth opportunities Weekends off Paid time off including holidays Incentive bonuses and shift differential Medical, dental, vision, and company-matched 401(k) Why MSC   People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.  As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC. Equal Opportunity Statement  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                                                                         
MSC Industrial Direct Reno, NV, USA