The majority of positions at Social Security involve working directly with the public and positions are located throughout the country. If you have great people skills you will find this career path both rewarding and challenging. Our Public Contact representatives receive extensive training and mentoring in Social Security programs and state laws. As a Public Contact representative, your daily tasks may include:

• speaking with beneficiaries about their rights under Social Security laws


• gathering facts and evidence to establish eligibility for benefits


• making critical decisions to determine benefit amounts to individuals, and,


• using state-of-the-art technology to access and update claims information