Alpha Enterprise
Our service mechanics are the representatives of AE Corp, working with our customers to deliver solutions that create a cleaner, safer world. Working at our customer's facility, the service representative will maintain, troubleshoot, and repair floor cleaning equipment, and provide quality customer service and communication to minimize costs and ensure customer satisfaction.
 
 
Specific Responsibilities:
  • Troubleshoot and repair mechanical, electrical, and LP powered engine problems on all brands of floor care products
  • Responsible for effectively scheduling time and arranging all customer calls, planned maintenance, to maintain effective customer service
  • Monitor and control expenses and assume complete service responsibility within the service territory
  • Assist manager by making territory boundary changes and customer alignment recommendations
  • Satisfy in a timely and complete fashion, all business reporting documentation: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs
  • Efficiently manage inventory levels to maximize inventory while minimizing return trips to customers
  • Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer
  • Accountable for complete service product knowledge and services offered by AE Corp. Must comply with all service department and company procedures, policies, and programs.
  • Maintain records of all service activities within the service area through the use and regular updating of customer repair order logs, service agreements, and completed repair order files
  • Temporarily substitute in other service territories as required in cases of illness, vacations, vacancies, etc.
  • Responsible for proper and safe use, maintenance, and reporting of all Company property. This includes trucks, trailers, tools, and equipment
  • Advise sales representatives of potential customer applications for equipment replacements or additions
  • Consistently present a professional image, both in personal appearance and condition of company equipment
 
 
Required Skills
  • Strong mechanical aptitude
  • Technically knowledgeable and skilled in the troubleshooting and repair of mechanical and electrical systems
    --Knowledge and troubleshooting experience with engines a plus
  • Safely use hand and power shop tools, equipment, and diagnostic devices
  • Able to accurately complete service-related documents and paperwork
  • Basic understanding and knowledge of how to use a personal computer
  • Understand and manage expenses within the service operation
  • Good verbal communication skills
  • Customer-centric attitude and approach
  • Basic inventory management skills
  • Ability to lay out realistic plans and use them to effectively manage the service territory and schedule service work
  • Good organization skills
 
 
Required Experience
  • High school diploma or equivalent
    --Advanced technical coursework a plus
  • Valid driver's license
  • Demonstrated ability to work independently with minimal supervision
  • Minimum of two years work experience to include:
    --Troubleshooting, diagnosing and repairing mobile equipment 
    --Demonstrated experience working with one or more of the following: mechanical, electrical, and LP powered engine
    --Demonstrated experience working in direct contact with customers on service-related activities