Stream Global Services
  • 1801 East Camelback Road, Suite 300, Phoenix, AZ 85016, United States
  • www.stream.com

Stream Global Services is a premium business process outsourcing (BPO) provider of sales, customer care and technical support services for many Fortune 1000 companies. Stream is a trusted advisor to some of the largest technology, retail, entertainment/media, telecommunications and financial services companies in the world. Our service programs are delivered through a set of standardized best practices by a highly skilled workforce of over 30,000 employees based out of 50 solution centers in 22 countries supporting more than 35 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty.

Stream provides the following for its valued client base:

  • A TRULY GLOBAL PARTNER: Stream is a leading global BPO provider with a worldwide presence of 50 solution centers across 22 countries in North America, Europe, the Philippines, India, Latin America, Middle East and Africa.  This extensive global footprint enables Stream to provide the right balance of service programs for our clients, taking into account factors such as product life cycle, the complexity of the work being performed, cultural and language requirements, and the economics of the total service solution.  We work closely with our clients to best understand what drives their economic value, and implement processes and performance metrics to optimize results on a global basis.
  • AN ENHANCED OVERALL SERVICE OFFERING: Stream provides its clients a broad, full-service offering of truly innovative and comprehensive BPO services in sales and revenue generation, technical support, customer care and back office offerings.  These offerings span multiple customer touch points and may encompass several product and service lines.  This extensive selection of service and support programs enables our clients to achieve the same level of service and support for all their outsourcing needs - all from one vendor.
  • FINANCIAL STRENGTH AND RESOURCES: Stream maintains strong financial sponsorship from Ares Management LLC, Providence Equity Partners and Ayala Capital, so clients can be assured that Stream has the financial strength and staying power to endure even the most trying financial and economic times.  Our clients can feel secure knowing we are with them for the long run.
  • A WORLD-CLASS MANAGEMENT TEAM: We seek to establish long-term, strategic relationships with our clients by delivering high-value solutions that help improve our clients' revenue generation, reduce operating costs, and improve customer satisfaction.  To achieve these objectives, Stream has assembled a management team of experienced CRM and contact center professionals.  Stream's leadership comprises a truly performance-driven, client-centric and nimble group that continually works with our clients to deliver superior service.  We understand what it takes to deliver service and support solutions that truly speak to our clients needs - because we've been doing it for years.  We will work closely with each and every one of our clients to ensure that their particular support programs are tailored to their business goals and continually deliver value.