Union Bank

Company Description
About Union Bank
Union Bank is a full -service bank with offices across the United States. We provide a wide spectrum of corporate, commercial, retail banking and wealth management solutions to meet the needs of customers. The bank also offers an extensive portfolio of value-added solutions for customers, including investment banking, personal trust, capital markets, global treasury management, transaction banking and other services. With assets of $106.7 billion (USD), as of March 31, 2014, the bank has strong capital reserves, credit ratings and capital ratios relative to peer banks. Union Bank is a proud member of the Mitsubishi UFJ Financial Group (NYSE: MTU), one of the world’s largest financial organizations with total assets of approximately ¥258 trillion (JPY) or $2.5 trillion (USD)*, as of March 31, 2014. MUFG Americas Holdings Corporation, the financial holding company of Union Bank has corporate headquarters in New York City.

*Exchange rate of USD = ¥102.92 (J-GAAP) as of March 31, 2014.

© 2014 MUFG Union Bank, N.A. All Rights Reserved. Member FDIC. Union Bank is a registered trademark and brand name of MUFG Union Bank, N.A.

Jul 14, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary Reporting to the Region, the Sales Manager is responsible for the development, performance and execution of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values while responsible for personal production (MC II). Working with the Region Manager, establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of the Mortgage Consultants. Manage 2-6 Mortgage Consultants Major Responsibilities: 60% - Generate business, leads and relationships with individuals, existing clients, past clients and real estate professionals by using interpersonal and communication skills. 30% - Recruit, retain, coach, motivate and manage a sales team for an assigned territory. Assign and manage sales territories and budgeted resources to maximize business results and achieve established goals. Develop, implement and monitor a detailed sales plan with specific goals for each territory and MC. Assists MCs in preparation of presentations; provide guidance and information relevant to the risks and benefits of UB’s product set; effectively explain and communicate the terms of each product. 10% -Ensure compliance with all Bank and regulatory compliance requirements and guidelines including Fair Lending and Community Reinvestment Act objectives. Qualifications: Additional Information: Highly developed verbal and written communication skills including familiarity with PCs and standard word processing applications. Ability to ensure that the analysis is consistent with the financial products being offered. Ability to read and understand a profit and loss or basic income statement. Ability to prepare and effectively deliver sales presentations using applicable support materials. Strong sales and sales presentation skills. Effective problem solver – present solutions and resolve conflicts. Demonstrate strong leadership and coaching skills, always projecting a positive attitude and providing an environment of professional excellence. Promote the highest professional and ethical standards. 5-7 years of experience in sales management with related experience in underwriting, processing and secondary markets highly desired. College degree highly desired. Extensive experience and a strong understanding of all aspects of mortgage origination. Ability to operate in a fast paced market environment. Proven leadership and ability to drive sales teams. Strong leadership qualities with good communication and interpersonal skills. Strong understanding of customer and market dynamics. Proven track record in managing and directing a highly skilled, motivated, successful and results oriented sales team. This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified . We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Carson City, NV, USA Full-Time
Jul 14, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary Reporting to the Region, the Sales Manager is responsible for the development, performance and execution of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values while responsible for personal production (MC II). Working with the Region Manager, establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of the Mortgage Consultants. Manage 2-6 Mortgage Consultants Major Responsibilities: 60% - Generate business, leads and relationships with individuals, existing clients, past clients and real estate professionals by using interpersonal and communication skills. 30% - Recruit, retain, coach, motivate and manage a sales team for an assigned territory. Assign and manage sales territories and budgeted resources to maximize business results and achieve established goals. Develop, implement and monitor a detailed sales plan with specific goals for each territory and MC. Assists MCs in preparation of presentations; provide guidance and information relevant to the risks and benefits of UB’s product set; effectively explain and communicate the terms of each product. 10% -Ensure compliance with all Bank and regulatory compliance requirements and guidelines including Fair Lending and Community Reinvestment Act objectives. Qualifications: Additional Information: Highly developed verbal and written communication skills including familiarity with PCs and standard word processing applications. Ability to ensure that the analysis is consistent with the financial products being offered. Ability to read and understand a profit and loss or basic income statement. Ability to prepare and effectively deliver sales presentations using applicable support materials. Strong sales and sales presentation skills. Effective problem solver – present solutions and resolve conflicts. Demonstrate strong leadership and coaching skills, always projecting a positive attitude and providing an environment of professional excellence. Promote the highest professional and ethical standards. 5-7 years of experience in sales management with related experience in underwriting, processing and secondary markets highly desired. College degree highly desired. Extensive experience and a strong understanding of all aspects of mortgage origination. Ability to operate in a fast paced market environment. Proven leadership and ability to drive sales teams. Strong leadership qualities with good communication and interpersonal skills. Strong understanding of customer and market dynamics. Proven track record in managing and directing a highly skilled, motivated, successful and results oriented sales team. This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified . We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Phoenix, AZ, USA Full-Time
Jul 14, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary Responsible for originating conventional residential real estate loans for the Bank. Participate in related business development activities. Mortgage Consultants maybe designated with the Bank branch and will be required to assist in the origination of conventional real estate loans for the supported branch. Major Responsibilities: Solicit residential first mortgages through contacts with realtors, builders and developers. Make sales calls to assigned Community Banking branches. Provide service to customers and prospects seeking residential mortgage loans. Interview applicants to develop information concerning their needs, desires and earnings to assist in determining whether the loan will be an acceptable risk; obtain and analyze pertinent financial and credit data. Follow up current loans to ensure conformity with terms. Negotiate terms and conditions of loans with mortgagors. Keep abreast of trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to mortgages. Call on potential or existing customers as assigned to develop new business or retain existing business. Cross sell bank products. Answer inquiries regarding loan programs and rates. Provide sales and product training to Community Banking branches as needed. Develop and implement a marketing territory to educate the community regarding the Bank's CRA programs. Qualifications: Additional Information: Typically requires a high school diploma or G.E.D. and must have excellent sales and customer relations. 3+ years’ experience in the residential real estate business. This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspective, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank Phoenix, AZ, USA Full-Time
Jul 14, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Major Responsibilities The teller position is the main point of contact to service customer transactions in the branch. The teller position has a high degree of interactions with customers and provides a high level of customer service by responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch and making sales referrals. Customer Service Transactions: Performs customer service transactions under general supervision provide outstanding customer service by responding to customer requests and inquiries. Assist the customer with retail transactions. Respond to customer problems or issues and assist the customer in resolving them directly. Escalate more complex problems to the appropriate supervisor or coworker within the branch if unable to resolve directly. Responsible for following and adhering to all bank operational and security policies and procedures including compliance and privacy policies and procedures to maintain customer confidentiality. Maintain cash drawer within prescribed cash limits and meet cash balancing requirements. Conform to all government compliance regulations. Sales Referrals: Identify and recommend appropriate bank services to best meet customers’ needs that result in sales for the branch. Participate in sales promotions and meet monthly sales goals. Other Responsibilities: Participate in training programs that expand job knowledge and understanding and meet compliance requirements. Perform back-up duties such as remote branch capture when necessary. This is a basic level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned. Qualifications: Additional Information Skills Required: Must have effective verbal and written communication skills. Ability to learn and use branch equipment. Good math, reading, and comprehension abilities. Must enjoy working with customers and employees. Education and Experience: High school diploma or equivalent Typically requires some customer service experience This is a basic level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Fresno, CA, USA Part-Time
Jul 14, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the world’s 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Responsible for managing the implementation of assigned system projects. Applies specific knowledge of the business and knowledge of systems technology capabilities to business problem solving. The primary objective is to meet the information needs of the business unit. Participates in the design, installation and maintenance of complex system projects. Responsible for development of business requirements. Major Responsibilities: Works on the more complex projects and systems. Projects assigned typically cross divisional lines and include multiple databases and interfacing with other systems. May act as the senior level project manager for large projects. Develops and administers the project plan. Defines roles for team members. Serves as the principal coordinator on the project team for ensuring the project's success. Resolves conflicts, priorities etc. Accountable for project status to management. Manages and coordinates the implementation of the rollout Consults with users and vendors for needs assessment. Writes detailed analysis of users needs. Prepares required documentation. Presents research and recommendation to management. Identifies solutions, methods or systems that enhances productivity. Monitors implementation and user satisfaction. Provide support services as designated by manager. This may include system maintenance (research problem, solve and test complex system related issues, managing monthly release process of work orders, or developing and managing documentation of the system related fields/policy information online for user access.) May also develop system related procedure/manuals, and provide system training. Independently conducts studies of new technology and recommends changes based on these findings. Leads, conducts and facilitates meetings. Plays a major role in the development and implementation of strategic technology plans. Produces project plans. Directs solutions to system/business problems. Manages and resolves complex project issues. Qualifications: Typically requires 5 - 7+ years of in-depth business knowledge and system design. Knowledgeable of all processes/systems currently used. Strong analytical skills, project management software skills. Typically has several years of previous project management. Supervisory experience preferred. Comprehensive knowledge of applicable systems, reporting capability and user functionality of system. Comprehensive knowledge of internal company policies and procedures, loan documentation and security, audit and regulatory requirements impacting the system. Advanced communication skills level for composing and writing original business letters, detailed business specifications, recommendations, reports, internal policy and presentation to management. Demonstrates strong leadership and consulting skills. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank San Diego, CA, USA Full-Time
Jul 13, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Provide exceptional customer service to the bank’s top-tier client portfolio. Independently research, analyze and resolve a broad range of complex customer issues involving services and products that support various market segments. Provide a high level of responsiveness to internal and external customer inquiries by phone, e-mail, or in person. Follow up to ensure full resolution and satisfaction. Analyze data and make recommendation as to exposure and possible risk to the bank on new accounts, wire transfers, overdraft conditions, and uncollected funds usage. Requires strong critical thinking ability as work is performed without substantial direction. Requires strong knowledge of the Bank’s Risk policies and procedures; recognizes and proactively addresses and manages risk. Ability to use sound judgment while exercising considerable latitude and initiative in problem solving to meet customer service needs. Responsibilities include handling Reg D Outreach. You are also expected to handle Ole Transfers requests for all regions. Task includes working the Service Charge Waiver Report as well as the Inactive Report. You are also responsible for notifying the Private Bank offices regarding the 14 Day Block & Reissue. Job Details: Major responsibilities include: Provide excellent service to the Affluent market - both internal business partners primarily via telephone and email. Review each communication completely to ensure all requests are understood and addressed. Demonstrate strong banking knowledge and utilize risk management controls during each interaction. Handle all types of customer service request including balance, stop account and ATM maintenance requests, general Online Banking inquiries/ troubleshooting and claims, photocopy requests, stop payments, transaction transfers, wire request, special instructions, etc. Responsible for following call and email quality guidelines in order to ensure a high level of client service. Demonstrate accuracy, excellent follow up skills, accountability and ownership of each client request. Document actions in case/interaction notes. Utilize service recovery skills in order to ensure concerns are resolved timely and that the root cause is addressed to avoid repeat occurrences. Responsible for staying abreast of policies and practices by participating in training; huddles, and reading job related communications. Consistently meet individual and team performance standards for attendance, timeliness, quality, efficiency, and schedule adherence. Establish and maintain excellent working relationships with assigned office staff. Further the reputation of Affluent Client Service with each interaction. Responsible for providing Personal Office Associate task to assigned Private Bank Office – may act in a primary/ or backup role. Assist callers on behalf of Relationship Managers and Regional Directors. Qualifications: High School Diploma or GED Banking and regulatory experience (4+ years) Bank sales experience preferred; Call center experience (4+ years) Exceptional customer service and leadership skills; Model the highest degree of honesty, integrity, and reliability; Excellent interpersonal skills Able to work effectively and efficiently in a fast paced call center Possess outstanding research and follow-up skills Flexible to work various shifts to meet the needs of the business Some travel is required Strong computer systems aptitude; including a strong knowledge of Microsoft applications (Word, Excel, Power point) The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank Monterey Park, CA, USA Full-Time
Jul 13, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Major Responsibilities The teller position is the main point of contact to service customer transactions in the branch. The teller position has a high degree of interactions with customers and provides a high level of customer service by responding to customer inquiries, processing customer requests, resolving customer issues or referring them to an appropriate party within the branch and making sales referrals. Customer Service Transactions: Performs customer service transactions under general supervision provide outstanding customer service by responding to customer requests and inquiries. Assist the customer with retail transactions. Respond to customer problems or issues and assist the customer in resolving them directly. Escalate more complex problems to the appropriate supervisor or coworker within the branch if unable to resolve directly. Responsible for following and adhering to all bank operational and security policies and procedures including compliance and privacy policies and procedures to maintain customer confidentiality. Maintain cash drawer within prescribed cash limits and meet cash balancing requirements. Conform to all government compliance regulations. Sales Referrals: Identify and recommend appropriate bank services to best meet customers’ needs that result in sales for the branch. Participate in sales promotions and meet monthly sales goals. Other Responsibilities: Participate in training programs that expand job knowledge and understanding and meet compliance requirements. Perform back-up duties such as remote branch capture when necessary. This is a basic level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned. Qualifications: Additional Information Skills Required Must have effective verbal and written communication skills. Ability to learn and use branch equipment. Good math, reading, and comprehension abilities. Must enjoy working with customers and employees. Education and Experience: High school diploma or equivalent Typically requires some customer service experience This is a basic level position and is under moderate level of supervision and has the knowledge and skills to complete most task associated with products, services and transactions assigned. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Beverly Hills, CA, USA Part-Time
Jul 13, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: The Commercial Credit Services Group (CCSG) provides centralized underwriting and portfolio support for the Bank’s Middle Market group, and portfolio support for the Private Bank, Corporate Markets, Commercial Finance, Business Banking, Retail, and Transaction Banking. Credit Associates perform work - primarily spreadsheeting - within this high volume work environment. The Credit Associate position is entry-level and aims to build basic credit experience through the performance of repetitive tasks for the above portfolios. Work performed by the Credit Associates is reviewed and used by Credit Executives, who may provide coaching, mentoring and constructive feedback about work quality. Credit Associates who have demonstrated satisfactory job performance and have successfully completed all training classes required for entry to the Bank’s Commercial Credit Training Program are eligible to interview for sponsorship positions within the Commercial Banking or specialized lending groups. Major Responsibilities: Analytical and Loan Management support: 80% Spreadsheeting of prospect and borrower financials in Risk Analyst ("RA") and Excel Spreadsheeting of prospect and existing guarantor personal financial statements and tax returns in RA and Excel Spreadsheeting of projections in RA Monitor financial covenants and/or liquidity, for compliance with terms of credit agreements Monitor collateral eligibility for credits with borrowing base structures Prepare trend cards - Necessary follow-up and communication with CE’s and RM’s Attend training classes and perform required certifications: 10% Pre-requisites for the Bank’s Commercial Credit Training Program, including Commercial Credit for Lenders and Intermediate Accounting. Special projects and Peer training: 5% Provide support to various CCSG special projects as requested or necessary, including additional peer training responsibilities. Projects for Credit Executives: 5% Partial / Full credit and financial analysis of borrowers, guarantors and vendor Preparation of Administrative Action reports and full CRS drafts Draft Problem Loan and Watchlist reports. Primary Measurements: Accuracy Completion of tasks with turnaround targets / Service Level Agreements Efficient prioritizing of tasks and workload balancing to achieve high priorities Qualifications: Bachelor’s Degree, preferably with business related major (Accounting, Economics or Finance major preferred). Minimum cumulative GPA of 3.0 required. Interpersonal and analytical abilities; strong organization, time management and computer skills required; knowledge of MS Word, Excel and Internet proficiency. GEOGRAPHIC LOCATION: Irvine The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified . We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank Irvine, CA, USA Full-Time
Jul 13, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary Reporting to the Supervisor or Manager of the Japanese Customer Service Unit, the Customer Service Associate I (CSA I) for servicing is responsible for high quality telephone service to the Japanese deposit customers of the Bank. The Associate handles service inquiries include banking inquiries, transaction requests, wire processing, online banking support, and reviews and processes client maintenance requests with complete accuracy. The Associate handles incoming mail, fax requests, and address change requests. Requires knowledge of Bank policy, practices, and standards to resolve problems, answer questions, handle transactions, arrange for special requests, and make decisions under assigned authority. Management or Supervision: No Major Responsibilities Customer Service 75% : Actively identifies client needs and ensures requests are fulfilled completely, correctly and within service standards. Answers inbound calls and assists clients with their service needs including; balance inquiries, online banking support, transfer requests, check orders, address change requests, card and account activations, claims, and other account maintenance requests. Performs wire transfer requests and wire transfer verification. Directs the customer conversation in order to identify needs, provide correct answers, and complete requests efficiently which may include problem resolution, handing service complaints, and coordinating with various Bank departments in the identification and resolution of operational issues. Ensures follow up within the expected time commitment to customer requests. Demonstrates accuracy, excellent follow up skills, accountability, and ownership of each client request. Ensures authentication and entitlement is established and all risk controls are followed. Documents actions in case/interaction notes. Collaborates, establishes, and maintains excellent working relationships with colleagues, sharing best practices to enhance the client experience. Performs other duties/special projects for the department as required. Risk Management / Administrative 25%: Stays abreast of policy and practices by participating in training, huddles, and reading job related communications. Requires complete understanding and application of principles, concepts, bank practices and standards. Consistently meets individual performance standards for attendance, timeliness, quality, efficiency, and schedule adherence. Understands and utilize Bank documents and agreements to make decisions and analyze risk in order to accommodate client requests. Performs other duties/special projects for the department as required. Qualifications: Education, Licensure, Year of Experience: High School diploma or higher Knowledge, Skills, Abilities: Bilingual skills required: Japanese and English (Business level Japanese) Must be able to work on the 1st shift with the hours of 6:00 am - 2:30 pm. Bilingual skills required: Japanese and English (verbal and written) and use their interpersonal skills in both English and Japanese. 1+ year of demonstrated business experience and knowledge experience with customer service Excellent communication skills required Able to work independently with maximum efficiency Ability to prioritize and organize multiple tasks with excellent follow up Flexibility and willingness to work any schedule PC knowledge (Microsoft Office Suite) Schedule may include working a Sunday. Alternating days off (Fri. & Sat. or Sat. & Sun.) every 6 months. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified . We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Brea, CA, USA Full-Time
Jul 12, 2018
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Responsible for directly supervising and managing the assigned Consumer Lending Customer Service Call Center. Major Responsibilities: Assist Customer Service Supervisor with directing and overseeing staff to ensure the efficient and accurate operation of the unit. Accountable for overall quality and quantity of work produced. Responsible for compliance with federal and state regulatory requirements. Responsible for adherence to all internal policies, procedures, and established service levels. Ensures quality customer service to all clients (internal & external). Ensures operations are within pre-established service level standards. Ensures staff is adhering to compliance regulations on all phone calls, practices and procedures. Assist staff with identifying the appropriate resolutions for customer inquires (i.e. credit reports, loan documents). Recommend solutions to the more complex client inquiries, disputes and complaints, ensuring that responses and documentation are within department guidelines. Informs customers of consumer and real estate product lines, answers questions on such items, and makes referrals to loan production offices for escalated calls. Ensures department adheres to monthly SLAs, and ASA and Abandonment rates goals are achieved. Research, initiate, create, update and modify procedures for functions in the Call Center. Assist with branch and CASM department issues when necessary. Qualifications: Requires a minimum of 3+ years of direct work experience, preferably in consumer and real estate lending, or merchant servicing. A Bachelor’s degree is preferred. Requires thorough working knowledge of general lending policies and procedures. Requires demonstrated problem solving skills and multi-task abilities and Call Center experience. Requires comprehensive knowledge of specifically assigned area. R Requires excellent communication skills, both oral and written, and organizational skills. Proficiency on PC/computer systems preferred. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank San Diego, CA, USA Full-Time
Jul 12, 2018
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Under general supervision, provide consumer and real estate loan account information, respond to customer inquiries via telephone. Research and resolve complex customer problems. Ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures to minimize and avoid potential Bank loss and liability, as pertaining to the servicing of real estate and consumer loans. Major Responsibilities: Evaluate and respond to customer and Bank personnel inquiries via telephone. Understand and utilize ACD system within department guidelines. Maintain online information in response to customer needs, to include coupon ordering, name and address changes, history and amortization requests, credit corrections, and other miscellaneous requests and other duties, as needed. Prepare forms, pre-written business letters, short memos, reports, documents and instruments. Operate PC and / or mainframe terminal, microfiche and standard office equipment. Analyze and resolve payment inquiries / problems, research title, escrow and year-end documents. Inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices. Ensure compliance with federal and state regulatory requirements (B, C, H, X and Z). Ensure compliance with government agency and private investor warranties and servicing agreements. Qualifications: Typically requires a high school diploma or G.E.D. and 3 years of technical mortgage servicing and customer service experience. Call center experience is highly preferred. Must be a quick learner and have strong organizational skills. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank San Diego, CA, USA Full-Time
Jul 12, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Responsible for managing the implementation of assigned system projects. Applies specific knowledge of the business and knowledge of systems technology capabilities to business problem solving. The primary objective is to meet the information needs of the business unit. Participates in the design, installation and maintenance of complex system projects. Responsible for development of business requirements. Major Responsibilities: Works on the more complex projects and systems. Projects assigned typically cross divisional lines and include multiple databases and interfacing with other systems. May act as the senior level project manager for large projects. Develops and administers the project plan. Defines roles for team members. Serves as the principal coordinator on the project team for ensuring the project's success. Resolves conflicts,, priorities etc. Accountable for project status to management. Manages and coordinates the implementation of the rollout Consults with users and vendors for needs assessment. Writes detailed analysis of users needs. Prepares required documentation. Presents research and recommendation to management. Identifies solutions, methods or systems that enhances productivity. Monitors implementation and user satisfaction. Provide support services as designated by manager. This may include system maintenance (research problem, solve and test complex system related issues, managing monthly release process of work orders, or developing and managing documentation of the system related fields/policy information online for user access.) May also develop system related procedure/manuals, and provide system training. Independently conducts studies of new technology and recommends changes based on these findings. Leads, conducts and facilitates meetings. Plays a major role in the development and implementation of strategic technology plans. Produces project plans. Directs solutions to system/business problems. Manages and resolves complex project issues. Qualifications: Typically requires 5 - 7+ years of in-depth business knowledge and system design. Knowledgeable of all processes/systems currently used. Strong analytical skills, project management software skills. Typically has several years of previous project management. Supervisory experience preferred. Comprehensive knowledge of applicable systems, reporting capability and user functionality of system. Comprehensive knowledge of internal company policies and procedures, loan documentation and security, audit and regulatory requirements impacting the system. Advanced communication skills level for composing and writing original business letters, detailed business specifications, recommendations, reports, internal policy and presentation to management. Demonstrates strong leadership and consulting skills. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified . We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank San Diego, CA, USA Full-Time
Jul 12, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Provide a high level of sophisticated loan administration services for complex commercial construction and permanent real estate loans throughout the life of the transaction. Major Responsibilities: 35% Documentation Preparation: Job responsibilities include review of credit approval and due diligence items and loan documentation preparation to ensure transaction complies with Bank policy and procedures and governing regulations. Act as key liaison with account officers, borrowers, title company representatives and attorneys. Ensure protection of the Banks interest while working with account officers to provide a high level of customer service. Ensure loan documentation complies with Banks operational requirements and can be serviced on Banks system of record. 15% Loan Closing Review of executed loan documents to determine they have been properly signed, initialed and/or notarized. Establish construction line item budget on Banks budget monitoring system. Prepare closing instructions and transmission of loan documents for recording to title/escrow. Determine that all preclosing requirements and exceptions are satisfied or appropriate waivers are obtained. Preparation or coordination of applicable loan documents for filing/recording, funding and boarding of loan onto Banks system of record within required timeframes. 20% Post Closing Continue to provide customer service to account officers and borrowers throughout life of loan. Follow up for post close documentation deficiency items. Establish and monitor loan ticklers on Banks tracking system. Coordinate review and approvals for all disbursements throughout construction, interfacing with Construction technical engineer and account officers. Ensure loan remains in balance with construction budget. Prepare demand letters, requests for conveyance and UCC terminations. 15% Miscellaneous Duties: Ad hoc projects as requested. 15% Training and Advisory Qualifications: In-depth knowledge of commercial real estate documentation and previous experience with automated documented system. Technical expertise in title and entity formation. Above average oral and written communication skills. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank Irvine, CA, USA Full-Time
Jul 12, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary Reporting to the Branch Manager and/or Branch Service Manager, the Branch Service Specialist is responsible for performing a variety of duties including, responding to customer inquiries, processing transactions, customer requests, resolving difficult/complex issues, and making quality sales referrals. The Branch Service Specialist may receive day-to-day work direction from other branch officers. Depending on the office assigned, may be responsible for servicing specialty segments such as Priority and Cash and Save, etc. Major Responsibilities: Under guidance of office leadership, will be responsible for: 50% - Customer Service Transactions Ensure understanding of and adherence to all operating policies, procedures and regulatory requirements. Provide an outstanding customer experience when responding to customer requests and inquiries and processing transactions within assigned authority. Respond directly to customer issues and complaints in a timely, professional and effective manner. Escalate more complex issues/complaints to the appropriate supervisor or co-worker within the branch if unable to resolve directly. Maintain cash drawer within prescribed cash limits and meet cash balancing standards. Perform more complex tasks such as Safe Deposit activities, handling of customer requests/research, merchant teller services, remote branch capture, etc., in compliance with established policies, procedures and standards. 30% - Sales Referrals Identify and recommend appropriate bank services that result in quality sales and best meet customers’ needs. Participate in sales promotions and meet monthly referral goals. May assist Manager in training tellers to effectively identify quality referral opportunities. 20% - Operations/Risk/Compliance Verify and/or approve various documents and transactions, (e.g., G/L tickets, IBC's, Customer Charges, Deposits, etc.). Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality. Conform to all government compliance regulations. Qualifications: Typically requires 3+ years of experience and increasing levels of responsibility within branch operations. Possess knowledge of banking products and services. Requires strong sales and service orientation and the ability to communicate effectively with all levels of management and clients. Possess excellent verbal, written and interpersonal communication skills. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified . We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Solvang, CA 93463, USA Part-Time
Jul 12, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Reporting to the Branch Manager, develop new and existing business and consumer banking relationships by proactively soliciting new business from prospective clients and by contacting present clients to retain and expand banking relationships, to meet or exceed assigned monthly goals. Accountable for customer satisfaction and retention. May be assigned a Signature/Priority Banking portfolio. Major Responsibilities: Sales 60%: Develop new business by researching and analyzing community markets, analyzing and prioritizing clients to target, planning and executing business development strategies and calling on existing and potential clients, whether in person or over the phone. Proactively assess clients' financial information by completing a Needs Assessment to determine total current and future financial needs. Summarize and discuss the opportunities uncovered; recommend, present and sell appropriate products and services. Interview loan applicants to elicit information, determine appropriate loans, cross-sell opportunities, or communicate decisions or recommendations; obtain and/or send proper documentation and to resolve related customer issues. Makes face to face sales calls to the local community businesses. When appropriate, refer sales opportunity to Loan by Phone area. If assigned, responsible for the managing, retaining and growing the Priority/ Signature portfolio. Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products. Proactively contact and consult with clients on a regular basis to update the Needs Assessment information and to educate clients on changes in the financial industry that would affect them and the products and services they currently use. Proactively solicit and obtain referrals from existing clients, internal departments and community contacts. Conduct monthly in-house products/services seminars for branch employees and coordinate seminars for bank clients. Perform the Merchandising and Marketing activities as required including functions such as: leadership support in promotional campaigns; product/service training sessions; lobby merchandising materials display. Risk/Compliance/Audit 20%: : Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality. Ensures customer information meets bank and regulatory documentation. Responsible for maintaining customer accounts by making necessary account and signature card changes, securing additional account information. Inputs all related data into computer and pulls daily reports for verification of information. Customer Service 20% Assure proper handling of service requests and resolution of customer problems. Maintain established customer service level expectations in accordance with the Bank's and Manager's overall goals and objectives. Perform other duties as may be assigned. This may include providing work guidance to lower level sales staff when assigned. This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. Qualifications: Additional Information: Generally requires 2+ years of direct working experience in all financial service products and services including Small Business Sales and Credit products, risk management procedures, etc. Requires excellent verbal and written communication skills. Ability to operate PC, Windows, Word, Excel and other standard banking software. Requires completion of all basic branch banking sales training classes. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified . We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Carlsbad, CA, USA Full-Time
Jul 12, 2018
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG) the world’s 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: The Credit Card Analytics Manager will lead a team that provides analytical expertise for the product and marketing organization. The individual will perform statistical analysis based on internal product data as well as market knowledge and research expertise. Identify patterns based on aggregate data to find opportunities or risks, as well as make change recommendations. Will be creating revenue and balance forecasts using analytical information and results, compare sets of data to optimize resource allocation, and support business development through their use of complex data analytics. The individual will manage a group of trained analysts that analyze large amounts of data, and collaborate with other groups within the organization to share important information and aide in making strategic decisions. Major Responsibilities: Represent credit cards, work with Finance on P&L and planning. Collaborate with credit risk on underwriting criteria. Responsible for pricing framework and revenue generation. Provide analytics to design product to meet customer needs, ensure MUB product offering is competitive in the market. Determine target population and maximize response. Monitor and evaluate all marketing campaigns. Responsible for planning and implementing both long and short-range strategic plans and initiatives.. Provides leadership, advice, and guidance to managers relative to credit cards. Works closely with other executives and senior managers to facilitate problem solving, and to obtain necessary resources to meet objectives. Must be able to report to management the significance and impact of the information and make proactive recommendations based on analysis. Qualifications: Minimum bachelor's degree in mathematics, statistics, operations research, or a similar field is necessary for this position. Experience in a managerial capacity is required for this job. 10+ years of experience in analytics required. Advanced analytical skills to help tackle organizational obstacles are a must. Must be highly organized and pay strong attention to detail in their daily tasks. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank San Diego, CA, USA Full-Time
Jul 12, 2018
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. POSITION OVERVIEW: Provide SBA 7a/504/C&I/Real Estate credit underwriting supporting SBA Business Banking in the extension of credit. Work closely with the Team Leader or SBA Senior Credit Manager to structure transactions and assess risks along with the collaboration of the Relationship Managers/Business Development Officers. Play an integral role in ensuring data integrity of the portfolio and establishing appropriate risk. Your major responsibilities will include: Credit Underwriting/Risk Management Analyze, evaluate, structure, and decision loan requests. Perform financial analysis and risk assessment; prepare loan presentations. Analysis includes real estate, financial statements, personal financial statements, cash flow, global analysis, SBA loan eligibility, credit investigation, collateral due diligence/review, industry analysis, and management analysis. Demonstrates knowledge of and is sensitive to the current regulatory environment; adheres to the Bank's Risk Vision, and risk management policies and programs; recognizes and proactively addresses risk (including but not limited to those associated with Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy); identifies and appropriately manages risk. Present critical credit and risk items to the Senior Credit Administrator and associated governance groups. Negotiate with BDO and customers. Interface with Regional Vice Presidents, Relationship Managers and Credit Administration to ensure credits fit within Bank's credit risk appetite and SBA eligibility. Maintain regular contact with Relationship Managers to ensure customer satisfaction. Qualifications: At a minimum, the right candidate should meet the following criteria: Excellent credit skills. Excellent interpersonal, verbal, and written communication skills Excellent organization and time management skills with attention to detail Typically requires a Bachelor's degree or equivalent work experience, plus 5+ years of lending experience. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank Irvine, CA, USA Full-Time
Jul 11, 2018
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Responsible for directly supervising and managing the assigned Consumer Lending Customer Service Call Center. Major Responsibilities: General Management Duties: Responsible for directly supervising staff, including interviewing, hiring staff and the termination of staff; recommending salary changes, job promotions; setting work hours, conducting counseling/performance reviews, and planning of the staff ‘s work. Responsible for ensuring staff comply with all wage and hour regulations. This includes reviewing employee timecards for accuracy and ensuring adherence to all meal and rest breaks. Direct and oversee staff to ensure the efficient and accurate operation of the unit: Responsible for overal quality and quantity of work produced. Responsible for compliance with federal and state regulatory requirements. Responsible for adherence to all internal policies, procedures, and established service levels. Ensures quality customer service to all clients (internal & external). Ensures operations are within pre-established service level standards. Ensures staff is adhering to compliance regulations on all phone calls, practices and procedures: Assist staff with identifying the appropriate resolutions for customer inquires (i.e. credit reports, loan documents). Recommend solutions to the more complex client inquiries, disputes and complaints, ensuring that responses and documentation are within department guidelines. Informs customers of consumer and real estate product lines, answers questions on such items, and makes referrals to loan production offices for escalated calls. Ensures department adheres to monthly SLAs, and ASA and Abandonment rates goals are achieved: Research, initiate, create, update and modify procedures for functions in the Call Center. Assist with branch and CASM department issues when necessary. Qualifications: Requires a minimum of 5+ years of direct work experience in management/supervisory experience, preferably in consumer and real estate lending, or merchant servicing. A Bachelor's degree is preferred. Requires thorough working knowledge of general lending policies and procedures. Requires demonstrated problem-solving skills and multitasking abilities and Call Center experience. Requires comprehensive knowledge of specifically assigned area. Requires excellent communication skills, both oral and written, and organizational skills. Proficiency with PC/computer systems preferred. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank Arlington, TX, USA Full-Time
Jul 11, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary : The Mortgage Consultant Associate will support one or more Mortgage Consultants by performing various clerical, technical and sales support functions. Responsible for collecting data from borrower to complete application for processing. Major Responsibilities: 25% Review application prepared by Mortgage Consultant for completeness. Input application into LoanSoft system loan to start application process. 25% Pull credit report and review for program guidelines. Check pricing for accuracy and lock loan if borrower has requested it. Review file for credit program guidelines. Order the appraisal (s). Interface loan application to mainframe system and submit complete hard copy loan file to Centralized Loan Processing Center (CLPC) within the required time frames. 20% Contact borrowers for missing documentation or other information needed for underwriting. Assist Mortgage Consultant with obtaining, organizing and submitting underwriting conditions to CLPC on a timely manner. 15% Calendar and monitor important dates for loan pipeline to insure customer satisfaction (i.e. - Close of escrow dates, contingency dates, and other deadlines) Coordinate with underwriter and processor on the particulars of the file and ensure timelines are met and priorities established. Qualifications: Typically requires up to 2 years of clerical experience within real estate industry in positions such as processing in residential real estate, escrow or real estate office administration. Requires proficiency in word processing, spreadsheet and database software. Strong administrative, organization and communications skills. This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses .
Union Bank Tempe, AZ, USA Full-Time
Jul 11, 2018
Discover your opportunity with Union Bank® and become a part of one of the world’s leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. Job Summary: Responsible for originating conventional residential real estate loans for the Bank. Participate in related business development activities. Mortgage Consultants maybe designated with the Bank branch and will be required to assist in the origination of conventional real estate loans for the supported branch. Major Responsibilities: Solicit residential first mortgages through contacts with realtors, builders and developers. Make sales calls to assigned Community Banking branches. Provide service to customers and prospects seeking residential mortgage loans. Interview applicants to develop information concerning their needs, desires and earnings to assist in determining whether the loan will be an acceptable risk; obtain and analyze pertinent financial and credit data. Follow up current loans to ensure conformity with terms. Negotiate terms and conditions of loans with mortgagors. Keep abreast of trends and developments in the local real estate market, as well as the changing rules and regulations pertaining to mortgages. Call on potential or existing customers as assigned to develop new business or retain existing business. Cross sell bank products. Answer inquiries regarding loan programs and rates. Provide sales and product training to Community Banking branches as needed. Develop and implement a marketing territory to educate the community regarding the Bank's CRA programs. Qualifications: Additional Information: Typically requires a high school diploma or G.E.D. and must have excellent sales and customer relations. 3+ years’ experience in the residential real estate business. This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspective, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank Bellevue, WA, USA Full-Time