| TITLE |
Customer Service Associates
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| ABOUT THE ORGANIZATION |
FHC is focused on taking a holistic approach to accounts receivable management, call center
services, and loan servicing. We are committed to delivering productive, professional, and secure
services that meet and exceed the needs of our clients, customers, employees, and the
communities that we serve. All FHC services and actions are rooted deeply within our company's core values.
We base our principles around being accountable, compassionate, innovative, agile, and secure. |
| DESCRIPTION |
Summary
FHC is a growing company, and we want you to be part of it, as we have recently been awarded another government contract . We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers competitive pay rates, comprehensive training, , opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers paid holidays, sick time, and competitive vacation time.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Answer inbound calls and make outbound calls to students and parents
- Answer inbound chat communication from students and parents
- Operate multiple applications, databases, and computer programs
- Offer superior customer service
- Active learning and listening
- Attention to detail
- Extraordinary communication abilities
- Punctuality
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| POSITION REQUIREMENTS |
Competencies
- Critical thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas
- Ability to communicate information and ideas in a precise, timely manner
- Multi-tasking abilities, including time management, problem resolution, and communication
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Excellent communication skills, both verbal and written
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Work environment
Physical/mental demands
- Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.
Preferred education and experience
- Highschool Diploma or equivalent
- Experience with MS Office
- Degree or Veterans preferred but not required
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