Central Research Inc.

Central Research Inc. (CRI) provides management and financial service solutions to federal, state and commercial sectors.

What was founded in 2002 as a Service-Disabled Veteran Owned Small Business has grown to a large corporation, with more than 700 employees across nine states, including our headquarters in Lowell, Arkansas, and our Washington, D.C.-metro office.

Our growth and success reflect our ability to offer quality customized solutions in a client-focused environment. Through our values-driven culture, we’re committed to delivering industry-leading results for our clients.

Nov 01, 2019
Position Summary: The Account Representative will support our Federal student loan and debt reconciliation contract by providing performing collection activities on receivables. Responsibilities & Duties: The Account Representative will locate and communicate with consumers via the telephone and written notices to obtain repayment or to establish acceptable payment arrangements. Ensure accounts are worked within client standards and Federal regulations Profile consumers and obtain financial information. Make required number of phone calls daily as determined by management. Update consumer demographic and financial information Refer accounts for legal or administrative wage garnishment processes, as required by department and/or client requirements  Perform skip tracing to locate consumers  Effectively communicate with third parties to obtain location information Profile accounts that are determined un-locatable or exhausted Maintain file of accounts per client standards Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc. Attend training sessions as required Minimum Qualifications: High school diploma or GED certificate 6 months work experience US Citizenship is required per the contract Must be able obtain and retain a 5C suitability clearance Preferred Qualifications: Associates degree An active 5C suitability clearance 6 months collections industry experience Knowledge, Skills & Abilities: Microsoft Office applications experience Use skip-tracing tools to locate the consumers Good written and verbal communication skills Demonstrated experience maintaining and handling confidential information discreetly Ability to maintain confidential information Please click on link below to be directed to our website for your application process: https://www.central-research.com/careers/ Why CRI? Central Research Inc. offers a variety of excellent benefits and compensation packages, including: Monthly performance-based bonuses Excellent health insurance plan 10 paid federal holidays off Fast-paced, casual work environment Growth opportunities Equal Opportunity Employer:     Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters .   If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.   If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.   NOTE :  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company. #CB
Central Research Inc. Gallatin, TN Full-Time
Nov 01, 2019
Position Summary: The  Account Representative  will support our Federal student loan and debt reconciliation contract by performing collection activities. Responsibilities & Duties: The Account Representative will locate and communicate with consumers via the telephone and written notices to obtain repayment or to establish acceptable payment arrangements Ensure accounts are worked within client standards and Federal regulations Profile consumers and obtain financial information Make required number of phone calls daily as determined by management Update consumer demographic and financial information Refer accounts for legal or administrative wage garnishment processes, as required by department and/or client requirements  Perform skip tracing to locate consumers  Effectively communicate with third parties to obtain location information Profile accounts that are determined un-locatable or exhausted Maintain file of accounts per client standards Maintain clear, concise and accurate documentation of attempts and/or contacts made and received for accounts in accordance with Company and client specifications Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc. Attend training sessions as required Other duties as assigned Minimum Qualifications: High school diploma or GED certificate 6 months of work experience US Citizenship is required per the contract Must be able obtain and retain a 5C Suitability clearance Preferred Qualifications: Associates degree An active 5C suitability clearance 6 months collections industry experience Knowledge, Skills & Abilities: Microsoft Office applications experience Good written and verbal communication skills Ability to maintain confidential information Why CRI? Central Research Inc. offers a variety of excellent benefits and compensation packages, including: Monthly performance-based bonuses Excellent health insurance plan 10 paid federal holidays off Fast-paced, casual work environment Growth opportunities# Please click on link below to be directed to our website for your application process: https://www.central-research.com/careers/ Equal Opportunity Employer: Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Click here to view the Equal Employment Opportunity Posters .   If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.    If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.   NOTE :  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company. #CB
Central Research Inc. Springdale, AR Full-Time
Nov 01, 2019
Central Research, Inc. is actively seeking a Security Analyst . The Security Analyst is a critical position that supports all domains of security under general direction of the assigned IT leader. As a contributor to the IT team the analyst will evangelize and enforce Corporate and IT policies to ensure consistent compliance and maintainability of compliance certifications such as PCI DSS, FISMA, ATO, DFARS, HIPPA and ISO. Responsibilities & Duties: Maintain, update and write security policies as needed to comply with regulatory and company requirements Maintain user security by enforcing access controls, monitoring and evaluating security standards Understand and evangelize industry best practice, including security policies, standards, procedures and guidelines for the compliance framework Responsible for vulnerability remediation follow-up and guidance Identify areas of policy non-compliance by using the Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) Responsible for tracking and monitoring software viruses through use of the Incident Response Program; documentation of Security and DR Incidents within the guidelines of the Incident Response Plan Continuously assist in updating the company’s incident response and disaster recovery plans Schedule regular cybersecurity reports (i.e., event logs, firewalls, cyber incidents) and disseminate the results with appropriate personnel Perform assessments and continuous monitoring of implemented security controls as well as conduct periodic audits/assessments against regulations & standards such as FISMA, HIPAA, PCI DSS, HITRUST, and ISO 27002 Keep current on new technological challenges and advancements to target and referential platforms of CRI Recommend equipment upgrades to environment as business needs dictate Mentor, train and develop assigned staff to be individual contributors, enabling them to deliver tier 1 and 2 infrastructure services such as patching Assist with projects as assigned by IT management Minimum Qualifications: Associate degree in computer science or related field 2 years’ experience with most recent 12 months specifically in a security role in an enterprise environment Ability to obtain and maintain a 6c suitability security clearance US Citizenship required per contract Ability to work with customers, clients and employees, respond to questions in meetings, group settings, and in writing relaying technical information in understandable format to a variety of technical levels of comprehension Preferred Qualifications: Bachelor’s degree A+ and Sec+ and other security related certifications CNA or MCP certification Military background in network security or similar environment IT Experience in a Department of Education Collection Center IT Experience within the Federal Government or Military DoD Experience working within the cyber warfare or cyber warfare counterintelligence arenas  Knowledge, Skills & Abilities: Intensive analytical skills necessary to comprehend real time security issues Comprehension of networking/distributed computing environment concepts  Good technical skills with a thorough understanding of data communications and data center technology. Strong attention to detail Strong oral and written communication skills PowerShell Scripting, Windows Command Line helpful in determining possible infections   Ability to demonstrate a knowledge and understanding of PCI controls, ITIL, and NIST 800 53. Ability to demonstrate and effectively communicate with various levels of end users and IT staff on how to trouble shoot, identify issues, resolve problems, remediate issues and follow standard methodologies Ability to prepare and effectively communicate both in written format and verbally, the development and implementation of related security policies Advanced problem-solving skills required to find solutions to problems that are technically complex and require collection, interpretation and analysis of data from diverse sources  Ability to assist our company in evolving and growing rapidly, having a positive impact on its culture while contributing to a positive, collaborative and proactive environment to work in Ability to work successfully in situations that may at times be stressful  Travel up to 10% may be required Please click on link below to be directed to our website for your application process: https://www.central-research.com/careers/ Equal Opportunity Employer: Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters . If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.   If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. NOTE :  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.  #CB
Central Research Inc. Lowell, AR Full-Time
Nov 01, 2019
Information System Security Manager Lowell, AR Management Solutions Full Time 515852 The  Information System Security Manager  serves as the IT Cybersecurity leader for the company.  The primary responsibilities of the ISSM are to: Serve as the leader of the security risk management framework (RMF) function for CRI. Manage the internal and external security profile of the company’s infrastructure and systems and provide security assurance leadership. Serve as the security administrator for CRI; review and assess risks and vulnerabilities, recommend criticalities and remediations as the security    subject matter expert. Serve as Program Manager to coordinate, facilitate, and organize all aspects of our compliance and audit program which includes SOX, PCI,    FISMA and ISO, as well as our ATO. Responsible for both the internal and external security of the company’s information systems and physical security. Must be able to identify, initiate, and influence changes to the company’s security profile, structure, performance and protection as needed to    ensure safety of the company’s assets and resources. Understand and demonstrate the principals of the Company’s Mission, Vision and Values. Conduct annual PCI, FISMA compliance program reviews for certification and accreditation. Responsible for the day-to-day review and assessment of risks and vulnerabilities being reported by third parties and determining criticality and    timing for corrective action. Develop and implement a Risk Assessment Methodology for a decentralized application environment. Develop security controls metrics, in addition to producing any other necessary Information Security reports (e.g., firewalls, intrusion detection and    prevention systems, security information and event management systems). Draft and maintain documentation as it relates to network and security processes or assigns and proactively tract the development, maintenance,    and changes to security policies, procedures, processes, and work instructions. Advise of potential, possible or probable security breaches to the company. Keep abreast of new technological challenges, as well as new developments in system protection and recognized IT security-related standards. Ability to communicate security concepts to a technical and non-technical audience. Conduct periodic audits and due diligence checks of system to evaluate new vulnerabilities and define solutions. Provide information and training, including company-wide communications to staff, in areas of security breaches and other threats. Advise senior management about status of security system. Coordinate with infrastructure admins with maintenance of firewalls, security devices, and other infrastructure. Responsible for development, modification, and operation of the IDS and IPS. Provide security training to all new hires. Provide technical security support to Business Areas and IT staff on products, projects, applications, and services as required. Participate in monthly patching and security updates as required to keep environment secure.    Create and maintain accurate technical documentation and checklists relating to procedures and controls. Ability to work with extremely sensitive information and assist HR or executive management with investigations as required. Sense of ownership and urgency with a strong passion to protect the company from cyber threats, risks and exposures.  An equal passion to    maintain the audit and compliance programs with top level quality and current certifications. Provide security experience and knowledge that includes but may not be limited to the following: Active Directory, Exchange, Hyper-V, File and    Print sharing, VOIP, Application server support, Client-side OS support, Email services, Security and Spyware protection services, Virus protection,    Firewall configuration, Backup and Recovery service, URL and Content Filtering. Develop disaster recovery plans and serve as the disaster recovery crisis incident leader for tests and in the event of an actual event. Monitor the company’s intrusion detection and prevention system in response to technological advances. Monitor operations to ensure compliance with all government regulations. Supervise the Security Incident Response Team (SIRT) and review reports of any incidents, evaluates response, and recommend modifications to    protocols as required. Recommends physical security and IT assurance best practices. Track and report the status of all audit, compliance, and vulnerability items. Communicate the risks of exposures to the VP of IT and Executive team as needed. Ability to work independently. Provide project leadership and management for assigned IT projects and tasks. Other duties as assigned.   Education, Experience, and Qualifications: Bachelor’s degree in Computer Science or related field is required. 4 or more years’ experience in Network and System Administration with working knowledge of key security standards, plus 5 or more years as an    IT assurance or security professional. General knowledge of infrastructure and application security standards and best practices. Experience with regulations (ISO, FFIEC, Cyber framework, SAN’s 20 critical controls, GLBA, SEC, SOX, etc.) highly desired. Security +, PCI ISA, CCNA, Network +, Server+, Microsoft Certifications, CISA, CISM, CISSP certifications highly desired. Deep understanding of FISMA and PCI with ability to be conduct conversational discussions at detailed levels of knowledge as a SME. Understanding of NIST publications with expertise in NIST 800 53. Must Understand Gramm-Leach Billy ACT (GLBA) Sarbanes-Oxley ACT (SOX) SSAE-16, ISO 27001 Standards, Payment Card Industry Data    Security Standard (PCI DSS). US Citizenship is required per the contract. Must be able to obtain and maintain a 6C Suitability clearance. Strong people and communication skills. Other Information: Must be willing and able to work outside of core business hours, as needed Travel within the United States may be required Master’s degree preferred 3 years of security supervisory experience is strongly preferred Please click on link below to be directed to our website for your application process: https://www.central-research.com/careers/ ____________________________________________________________________________________________________ Equal Opportunity Employer: Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  Click here to view the Equal Employment Opportunity Posters . If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. NOTE :  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.
Central Research Inc. Lowell, AR Full-Time
Nov 01, 2019
Central Research is seeking a Collections Manager (CM) for immediate hire to oversee collectors that support our Federal Government contract. The CM provides supervision of an assigned Collections Team of approximately 15-20 direct reports.  In addition to supervisory responsibilities, the CM is responsible for ensuring that collections activities completed by the team are in compliance with company policies and applicable state regulations.  This is a working supervisory role, and the CM actively speaks with borrowers, monitors calls, and provides on-the-job development of direct reports. Responsibilities & Duties: Coordinate with the Senior Leadership to establish workflows for the team Rebuild work queues to fit the workflow set for the team Conduct at least one call review per week on each collector Send training notes from each call review conducted Conduct collections floor walkthroughs and observe staff performance Update collectors on the cash totals daily Update Rehab and production boards Train existing staff in areas of collection and skip-tracing and be available to answer questions on an ongoing basis The position manages employees and is responsible for performance management  Participate in the recruiting process by interviewing and recommending applicants to fill open positions Provide job-related new hire orientation, including team and commission Additional duties as assigned Minimum Qualifications: Associates degree or Finance degree, or equivalent years of relevant experience 2 years relevant work experience as a Collection Manager or relevant management position Excellent written and verbal communication skills Demonstrated experience maintaining a high degree of confidentiality US Citizenship is required per the contract Able obtain and retain a 5C Suitability clearance Preferred Qualifications: Collections industry work experience is preferred Knowledge, Skills & Abilities: Ability to design and communicate daily work flows and dialer campaigns to the team Demonstrated customer service skills Leadership skills Ability to train and effectively motivate others Knowledge of client rules and industry regulations Knowledge and experience in skip tracing Microsoft Office skills, especially with Excel   Please click on link below to be directed to our website for your application process: https://www.central-research.com/careers/   Equal Opportunity Employer: Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters . If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. NOTE :  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.  #CB
Central Research Inc. Lowell, AR Full-Time
Nov 01, 2019
Summary:   The Administrative Support Specialist   - Rehab QA  reviews financial forms and documentation supplied by consumers interested in entering into a Federal Government student loan rehabilitation program.  The Administrative Support Specialist is also responsible for ensuring required documentation is received and accurate for a monthly payment to be calculated.   Responsibilities & Duties:   Navigate collections system software to locate consumer accounts Review incoming consumer correspondence and documentation Verify consumer eligibility for the program Verify receipt of documentation Communicate to the operations staff should any additional documentation be needed from the consumer Analyze consumer documentation to identify income and expenses, to be used when determining the monthly payment amount    required for the program Minimum Qualifications:   High school diploma or GED certificate 1-year relevant administrative experience Computer keyboarding skills US Citizenship is required per the contract Must be able obtain and retain a 5C Suitability clearance Artiva experience a plus Knowledge of the CRI Collection System and DMCS is preferred Knowledge, Skills & Abilities: Basic knowledge with using Microsoft Office applications; including Excel and Outlook Extremely detailed-oriented with the ability to multi-task Strong written and verbal communication skills Ability to work efficiently with minimal supervision while under pressure Ability to maintain confidential information Strong organizational skills Ability to demonstrate professional demeanor with staff and internal and external clients   Other Information:    Must be willing and available to work evenings and weekends   Please click on link below to be directed to our website for your application process: https://www.central-research.com/careers/   Equal Opportunity Employer: Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters . If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response. NOTE :  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.
Central Research Inc. Lowell, AR Full-Time
Nov 01, 2019
Position Summary: The Account Representative will support our Federal student loan and debt reconciliation contract by providing performing collection activities on receivables. Responsibilities & Duties: The Account Representative will locate and communicate with consumers via the telephone and written notices to obtain repayment or to establish acceptable payment arrangements. Ensure accounts are worked within client standards and Federal regulations Profile consumers and obtain financial information. Make required number of phone calls daily as determined by management. Update consumer demographic and financial information Refer accounts for legal or administrative wage garnishment processes, as required by department and/or client requirements  Perform skip tracing to locate consumers  Effectively communicate with third parties to obtain location information Profile accounts that are determined un-locatable or exhausted Maintain file of accounts per client standards Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications Maintain current knowledge of and comply with all federal and state regulations governing collections including FDCPA, Privacy Act, FCRA, etc. Attend training sessions as required Minimum Qualifications: High school diploma or GED certificate 6 months work experience US Citizenship is required per the contract Must be able obtain and retain a 5C suitability clearance Preferred Qualifications: Associates degree An active 5C suitability clearance 6 months collections industry experience Knowledge, Skills & Abilities: Microsoft Office applications experience Use skip-tracing tools to locate the consumers Good written and verbal communication skills Demonstrated experience maintaining and handling confidential information discreetly Ability to maintain confidential information Please click on link below to be directed to our website for your application process: https://www.central-research.com/careers/ Why CRI? Central Research Inc. offers a variety of excellent benefits and compensation packages, including: Monthly performance-based bonuses Excellent health insurance plan 10 paid federal holidays off Fast-paced, casual work environment Growth opportunities Equal Opportunity Employer:     Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters .   If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970.   If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.   NOTE :  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company. #CB
Central Research Inc. Lowell, AR Full-Time