Looking for a part time front desk employee that is looking for a long term job. We need someone with experience and that is a people person. Also, must be good with computers. Tasks will be creating guest reservations, check ins, check outs and special requests.
* Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
* Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
* Compute bills, collect payments, and make change for guests.
* Contact housekeeping or maintenance staff when guests report problems.
* Greet, register, and assign rooms to guests of hotels or motels.
* Keep records of room availability and guests' accounts, manually or using computers.
* Make and confirm reservations.
* Record guest comments or complaints, referring customers to managers as necessary.
* Review accounts and charges with guests during the check out process.
* Transmit and receive messages, using telephones or telephone switchboards.
* Verify customers' credit, and establish how the customer will pay for the accommodation.
* Knowledge sets include: hotel, front desk, Inn, guest services, checkin, front desk clerk, reservations, making reservations.