CTI Resource Management Services

CTI is a CVE Verified Service-Disabled, Veteran-Owned Small Business

CTI Resource Management Services, Inc. (CTI) is a Service-Disabled, Veteran-Owned Small Business, headquartered in Jacksonville, Florida.  CTI was founded in March 2003 to provide fast, friendly and efficient support services to customers worldwide.  Drawing on our 1,800+ years of combined government experience, other resources at our disposal and the expertise of others, we provide our clients with the best possible support services quickly, efficiently and with a smile.

CTI currently operates a state-of-the-art contractor site support center in Jacksonville, Florida, as well as providing customer site personnel throughout the U.S.

Additionally, CTI provides onsite administrative support services to Commander, Navy Region Southeast, Federal Protective Services, Transportation Security Administration, Defense Intelligence Agency, the Department of Veterans Affairs and the various Department of Homeland Security agencies.

 

Mar 29, 2019
 Computer System Analyst III     Newport-RI - 0002 Newport, RI, US 02841-1703 Job Title Computer System Analyst III Education High School Location Newport-RI - 0002 - Newport, RI 02841-1703 US (Primary) Category Information Technology Salary Grade Date Needed By 11/1/2018 Job Type Full-time Travel 0 - 10% Job Description Position Summary: To provide system administration services, including critical system backups, including creating and maintaining NMCI SharePoint sites: Troubleshoot laboratory hardware and software issues, such as base wide NMCI or RDT&E NETWORK outages as they arise.  Maintain server security configuration and integrity, (patches, updates, configuration changes, and audits). Manage RDT&E and NMCI file server resources by creating and maintaining security permission groups. Provide on-site network, server, application support, file and print services, and domain access to remediate issues on both unclassified and classified RDT&E networks and standalone systems - Maintain the availability and reliability of information by protecting information systems against unauthorized access and accidental loss of IT accessibility. Install Encryption hardware and software on all Code 34 unclassified non-Program of Record (non-POR) computer assets. Operate and maintain Information Technology (IT) equipment and perform configuration, troubleshooting & requirements adherence of IT equipment. Ensure the NUWC Information Assurance (IA) Requirements (IAR)/IA Controls (IACs) are being met in accordance with Information Assurance (IA) Requirements. Prepare Department of Defense Risk Management Framework (RMF) documentation and validate RMF packages for RDT&E systems. Implement compliance with all relevant DOD Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG's), and Information Advisory Vulnerability Alerts (IAVA's) and bulletins (IAVB's).  Process NMCI Move, Add, Change (MAC) submissions on new and existing CLIN deliverables, using local and NMCI contract MAC system tools. Order computers and software for NMCI computers.  Perform NMCI asset inventory management for all deployed NMCI CLINs and reconcile assets and provide NMCI IT data analysis and reporting.  Maintain NMCI Science and Technology (S&T) Developer Community of Interest (COI) computers. Perform issue resolution and escalated coordination/support for NMCI contract trouble tickets as well as receive and resolve incoming calls and electronic requests pertaining to administrative IT issues. Coordinate, track, troubleshoot NMCI issues, and request NMCI services for department users as the NMCI Point of Contact (POC). Participate in meetings and working groups attended by other NUWDIVNPT Department NMCI POCs to discuss methods to improve NMCI hardware and software workflows and processes. Receive and complete Command/Enterprise data calls for review and approval by Government. Perform NMCI contract invoice verification for Government review.  Perform IT training for NMCI enterprise systems to end users.  Maintain NMCI wireless device records in the NMCI mobile device tracking system and assist NMCI users with wireless device hardware and software installation, configuration, and troubleshooting. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://ctirms.hua.hrsmart.com/hr/ats/Posting/view/30  # of Hires Needed 7 Exemption Type Non-Exempt Hiring Manager Brightwell, Avil (Client-Site Project Manager - Operations Management (01.00.20)) Job Requirements Four (4) years’ experience in the support of a large customer base for day-to-day Information Technology operations. (May substitute experience for education on a year-for-year basis if applicable). Must have Microsoft Access programming experience. Prior experience working within an NMCI enterprise-wide environment and SQL desired. Navy experience preferred.  Working knowledge of Microsoft Office products typically installed on Navy Marine Corps Intranet (NMCI) (for example, MS Word, Excel, PowerPoint, etc.)
CTI Resource Management Services Newport-RI - Full-Time
Mar 29, 2019
Administrative Assistant I - (ADMAS1_08222018.1)  Washington DC Job Title Administrative Assistant I Education High School Location WASHINGTON- DC - 0003 - Washington, DC 20528 US (Primary) Category Administrative / Clerical Salary Grade Date Needed By 1/15/2019 Job Type Full-time Travel 0 - 10% Job Description Position summary: Support high-volume production environments and perform a variety of duties necessary to ensure that U.S. Department of Homeland Security, Office of Civil Rights and Civil Liberties (CRCL’s) activities are conducted efficiently and effectively.  Including but not limited to the following tasks and programs: General Administrative and Program Support Schedule meetings and conference calls; reserve conference rooms; escort visitors to and from CRCL meetings; compile port-event attendee lists and evaluations at the direction of the meeting organizer; assist staff with making travel arrangements and preparing travel vouchers; and make and answer phone calls. Manage multiple calendars. Photocopy and assemble meeting and briefing materials; prepare, package and ship meetings and conference materials. Conduct research on a variety of civil rights and liberties issues; prepare, send, and track routine correspondence; manage incoming and outgoing mail; and prepare routine reports. Attendance and punctuality are critical to this position. Perform other duties as required. Compliance Branch Typing/Data Entry, file management correspondence, compliant intake, investigation management, and additional compliant processes necessary to ensure the proper receipt, opening, processing, and disposition of matters processed by the Compliance Branch. Provide assistance to Branch leadership on projects. This will include arranging meetings, organizing charts, coordinating correspondence and email, and other duties as assigned. Provide technical and administrative support for Branch members in the tracking and disposition of external DHS’s complaints. Database management issues include entering data and electronic records into the database, and verifying data on a periodic basis. The contractor monitors system data to ensure data quality and accuracy, including for external reports to Congress and internal reports to DHS’s officials. Assist with correspondence and the maintenance of Compliance Branch files to ensure that necessary data is contained in the files, the files are maintained in accordance with records management guidelines and the files are readily available for information retrieval. Compile, initiate basic investigative efforts, and analyze data needed for processing complaints, and perform data entry into software applications following specific and detailed instructions for processing information received. Route correspondence and ensures that proper closeout and file maintenance procedures are followed. Equal employment Opportunity and Diversity Branch Enter case data and scan/upload relevant documentation into an EEO compliant tracking database; monitor compliant tracking data entered into the database by other DHS component EEO offices; and identify missing or inaccurate data and coordinate with Complaints Management supervisor or team lead to resolve problems or participate in resolution efforts and strategy. Ensure the timely and accurate assignment of incoming request for Final Action, appellate decisions, and general correspondence; research and resolve any mail that is returned for incomplete/incorrect addresses or refusal to accept delivery; prepare final action closure letters for EEO complaints settled or withdrawn; mail or e-mail final actions, correspondence, and other materials, and track receipt of mailed and e-mailed items; and verbally or in writing, respond to routine status inquiries regarding preparation of final actions. Prepare recurring workload reports from the complaints database or other sources, as assigned by DHS Senior Complaints Manager. Produce recurring database reports and evaluate complaint inventory and work produced by Complaints Management and Adjudication Section, for submission to DHS Senior Complaint Manager, to facilitate preparation of the EEOC Form 462 Report and quarterly data posting requirement of the No FEAR Act. Education and Experience: High School as well as a minimum of five years of general administrative experience or two years of full-time academic study in an accredited business, secretarial or technical school, junior college, college or university. All experience should demonstrate progressive administrative experience.  Prefer experience with DHS policies, procedures and systems supporting Department of Homeland Security (DHS) supporting mid-level management staff.  Be proficient and have demonstrated experience in the use of the following software: Microsoft Windows, Microsoft Outlook, Microsoft Word, Microsoft Power Point, and Microsoft Excel. General office experience (scanning, converting documents to .pdf files, modifying scanned documents); professional demeanor and strong customer services skills preferred.  Must have experience working in a fast paced work environment. Security Clearance: Employee must undergo a favorable background check through local and national criminal databases and credit check as well as obtain and maintain a favorable suitability determination by DHS. CTI is an Equal Employment Opportunity (EEO) employer. It is the policy of CTI to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. # of Hires Needed 1 Exemption Type Non-Exempt Hiring Manager Brightwell, Avil (Client-Site Project Manager - Operations Management (01.00.20)) Job Requirements CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://ctirms.hua.hrsmart.com/hr/ats/Posting/view/26
CTI Resource Management Services Washington DC Full-Time
Mar 29, 2019
Receptionist - (RECEP_012062018)  Washington DC Job Title Receptionist Education High School Location WASHINGTON- DC - 0004 - Washington, DC 20036 US (Primary) Category Administrative / Clerical Salary Grade Date Needed By 1/22/2019 Job Type Full-time Travel 0 - 10% Job Description Position summary: To provide Receptionist Support Services to the DNDO to include, but not limited to, the following: Tasks: Provide reception support such as greeting and assisting visitors, providing visitor badges to guests, contacting staff to notify them that their visitors have arrived, maintaining security protocols, answering and forwarding telephone calls, taking messages, and other reception related duties. Schedule conference room reservations on behalf of the agency, arranging for necessary resources, providing staff with appropriate information and forms regarding the process, rearranging schedules when necessary, and printing schedules. Assist with and advise staff regarding the overnight mail process, packaging mail for shipment, tracking and recording documentation, researching receipt or shipment progress, reconciling invoices, and maintaining adequate inventory of shipping supplies. Assist staff with reconciliation of office supply purchases, assembling files of invoices and packing slips, reviewing and comparing documentation against order forms, contacting vendors for missing documents, and creating spreadsheets and records. Provide Time and Attendance assistance for federal employees, inputting records into the automated Time and Attendance system (webTA), providing instructions to staff, answering questions, sending reminders to staff of biweekly submission deadlines, and transmitting files to Headquarters. Establish, maintain, and update files, databases, and records. Perform routine data entry or typing, creating, editing, and maintaining documents, correspondence, and PowerPoint presentations. Perform responsibilities as alternate travel preparer using www.Concur.com (or designated DHS system). Administer and prepare travel requests, authorizations, and invoices, research transportation schedules, lodging arrangements, and meeting locations, confirm reservations, and maintain detailed files for travelers. Attendance and punctuality are critical to this position. Other duties as assigned.   CTI is an Equal Employment Opportunity (EEO) employer. It is the policy of CTI to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. # of Hires Needed 1 Exemption Type Non-Exempt Hiring Manager Brightwell, Avil (Client-Site Project Manager - Operations Management (01.00.20)) Job Requirements Education and Experience: High School Diploma or GED required as well as 2 years of secretarial and administrative supply or mailroom experience. Prefer experience with/at Department of Homeland Security (DHS). Proficiency and  demonstrated experience in the use of the following software: Microsoft Windows, Microsoft Outlook, Microsoft Word, Microsoft Power Point, and Microsoft Excel. Security Clearance:  Applicant must currently possess a SECRET clearance. Employee must maintain eligibility at the level required by the contract throughout employment. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://ctirms.hua.hrsmart.com/hr/ats/Posting/view/40
CTI Resource Management Services Washington DC Full-Time