TravelClick, Inc.

Come Work & Grow with Us!

Join our outstanding global team and take your career to new
heights at TravelClick. Become an integral part of our important mission to help more than 25,000 customers around the globe make better business decisions and to know, acquire, convert and retain guests. Help us to continuously improve our award-winning suite
​of solutions, provide better insights through our unique data and improve results for our hotel customers.
 
Whether you work from one of our offices across the globe or remotely, at TravelClick you will be challenged to achieve things you never thought possible.

​Work with a team of innovators and like-minded results-oriented team members in the exciting hospitality industry. Thrive in a truly global environment and collaborate within a supportive culture with a team that cares about you, your unique skills and goals for the future.

At TravelClick, we are always looking for smart, energetic and hardworking people to join our team. We guarantee you’ll be challenged, grow and meet people from across the globe. It won’t always be easy but it will be fun and rewarding. And if you are
​like us, you wouldn’t want it any other way.​

Mar 07, 2019
 Inside Sales Representative Job Locations US-FL-Orlando  Job ID     2018-2117 The successful Inside Sales Representative will be a hardworking and creative self-starter, with a proven track record in sales. The Inside Sales Representative will be responsible for prospecting & qualifying leads, consulting with clients, pitching new business, and closing sales across all TravelClick product lines. Additionally, he or she will be responsible for understanding need-based sales opportunity in an assigned portfolio and collaborating closely with Sales & Product groups across the organization to leverage relationships built in a matrixed industry to the best of their advantage to complete the sales process. Lastly, the successful candidate must provide accurate daily, weekly and monthly sales forecasts to management. Responsibilities Prospecting and lead generation for TravelClick solutions to hotel clients, including, independent boutique hotels, management companies, and/or branded properties In-depth discovery of customer needs to qualify and provide custom solutions to meet those needs Relationship building and cultivating Collaborating across sales teams and internal partners to drive sales process forward Outside-the-box thinking to develop new and unique sales tactics Phone-based selling to include online presentations and product demos Basic Qualifications Basic Qualifications   HS Diploma/GED required Knowledge of Microsoft Office Additional Characteristics Bachelor’s degree preferred 3+ years of sales experience Proven track record of sales performance in inside or outside sales, or a top performer in university setting Superior communicator Salesforce knowledge is a plus You are a Doer: You have a focused, “hunter” mentality to find, solicit, and drive new business to the company Credibility is earned at TravelClick through superior execution and getting things done You can get into the details and deliver results under highest expectations of time and quality Being practical and outcome-oriented are highly valued at TravelClick and lead to big wins Your organizational and multi-tasking skills are exceptional Be ready to get hands-on with all aspects of the daily needs You are Self-Motivated: You are always looking to learn more, learn new ways to accomplish and reach your goals Efficient time-management to focus on activities that grow pipeline and revenue is a must You can work independently, and you are also a motivated member of a team with a contagious, positive attitude You thrive in a fast-paced environment You take responsibility for your actions and outcomes You are Customer & Solution-Centric: You have the flexibility to think outside and inside the box You can put yourself in your customers’ shoes and have the ability to empathize with their hotelier-specific needs Grasping hotel-industry concepts and conveying how TravelClick solutions will help a customer win is a must You can foresee and identify needs of the customer and can translate those hotel-specific needs into actionable, product solutions You are a collaborator: There is no room for “I” at TravelClick. Every role and individual is in the organization to drive success for our customers You build trust across the organization by being a good listener and putting your acquired knowledge to effective use You know how to use the tools you are given to be successful You must be persuasive, confident, present well and communicate clearly and effectively to upper management, internal departments and customers You are willing to adjust course when appropriate new ideas, objections or feedback is raised You love working with people Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2117/inside-sales-representative/job LI-ER1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Mar 07, 2019
Director, Reservations Product Management Job Locations US-NY-New York Job ID 2018-2189 Are you looking to own product development from inception to launch? Do you have a passion for cutting-edge products and solutions? Do you want to join a world class team and contribute to our continued success? The Director of Product Management will drive innovation and lead the team responsible for building uniquely differentiating capabilities   We are looking for a great leader who is fearless about picking up new technologies, can take on complex problems, and can play a significant role in transforming and revolutionizing our platforms to drive significant growth.    You will be responsible not only for roadmaps across multiple business critical systems; but also, for working with a world class team to develop industry leading ideas and to turn these ideas into live products. You and your team will be responsible for crafting the vision, defining and defending product roadmaps, and driving those roadmaps from business requirements through post-launch analytical analysis to determine if success metrics are met. Responsibilities Own the product vision and strategy for TravelClick's leading eCommerce platform for hotels. Drive ongoing innovation and personalization of the online booking engine experience.  Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going. Lead cross-functional teams to develop roadmaps, create product definitions, establish milestones and manage the implementation and evolution of the product development cycle. Collaborate across teams. The Director plays a critical role in creating alignment between teams and stakeholders. Drive continual product improvements and inform the product roadmap with new ideas based on ongoing customer research, market/competitive analysis, and product performance Identify new key performance indicators and monitor those KPIs Work closely with operational, marketing, and sales teams to understand their needs and incorporate them into the broader set of requirements Clearly communicate product plans, benefits and results Partner with engineering to drive technical projects and provide leadership in an Agile development process, setting scope, prioritizing features & stories, managing daily progress, and defining acceptance criteria Collaborate with other Product Managers, UX/UI Designers and Engineering teams to drive successful integrations across products Basic Qualifications Basic Qualifications Bachelor’s degree required 5-7 years’ experience leading a product team and driving product roadmaps 3-5 years’ experience in building successful software products Additional Characteristics Master’s Degree preferred Deep internet business knowledge with demonstrable domain expertise within either CRM, CRS, and/or BI systems Travel Industry experience Experience working in the rapidly changing environment Proven track record of launching products across multiple platforms Strong technical background and ability to speak in-depth with engineering staff and leaders about implications and trade-offs of decisions Ability to define product vision by producing clear product requirements, user stories and architecture diagrams Motivated self-starter with a proven track record of taking products to market from idea conception to launch in a fast-paced environment Savvy leader with exceptional bandwidth who can navigate a high growth, rapidly changing organization Experience working with systems at scale Outstanding written and oral communication skills Relentlessly recruit the best product and engineering talent Impeccable customer focus and professionalism Proven ability to prioritize and delegate Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2189/director%2c-reservations-product-development/job   #LI-KG1 #DICE #LI-EL1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York Full-Time
Mar 07, 2019
Account Manager Job Locations US-IL-Schaumburg | US-IL-Schaumburg Job ID 2018-2316 The Account Manager (AM) is the customer advocate within TravelClick (TC) and serves as the primary point-of-contact for customers. The objective of the AM is to understand client needs/objectives, develop strategies and work in unison with our internal TC teams to execute against the projects and campaigns. The AM will increase sales and secure renewals through building value for TravelClick solutions and building strong relationships with our clients. The AM must have a deep understanding of the TravelClick portfolio of products and the hospitality industry in general.  The AM works directly with their assigned group of customers to grow customer’s revenues as well as the revenues of TC.   The Account Manager is responsible for the successful on-boarding and steady state management of customers within assigned portfolio.  The AM is expected to ensure that their customers are gaining full benefit of the TravelClick products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.  The AM is responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products which ultimately leads to improved revenue to the AM’s customers and TC.  The AM also serves as an escalation point for their customers for concerns pertaining to services purchased. The Account Manager will be evaluated on the overall performance of their assigned portfolio (i.e., revenue generation), customer retention and customer satisfaction/loyalty rating. Responsibilities Responsible for total account management function, including increasing sales and securing renewals, serving as the central point of contact Responsible for all customer communications, conflict resolution and compliance on contractual deliverables Provide revenue management strategies and budget estimates in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively Oversee the development of the integrated business plans per property taking into consideration items such as booking patterns, customer profiles, competitive sets and all demand marketing channels Responsible for the successful on-boarding and on-going delivery of services to assigned customer base Reviews all major deliverables to ensure quality standards and expectations are met Responsible for the optimal use of purchased products leading to increased revenue from customer base Conducts regular account reviews with customers to ensure that customer’s goals and expectations are being met Ensures that the customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency Works with Sales and Inside Sales resources to ensure that renewals and qualified leads are actioned Basic Qualifications Basic Qualifications High School Diploma/GED required 2+ years’ experience in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales Must have hospitality experience Computer proficiency in Excel, MS Word, PowerPoint, Knowledge of Salesforce Additional Characteristics Bachelor’s degree in relevant discipline preferred (e.g., business, marketing, hospitality leadership, etc. Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure Detail oriented with a bias toward action (project management experience preferred) Demonstrated ability in ensure achievement of client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams Excellent analytical, problems solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis Excellent written and verbal communication skills Self-motivated, goal oriented, and able to work in a team environment This position is located in Schaumburg/Chicago.  Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2316/strategic-account-manager/job   #LI-ER1   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. Schaumburg, IL, USA Full-Time
Mar 07, 2019
Digital Media Manager Job Locations US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth Job ID 2018-2447 As a Digital Media Manager   YOU: You’re a digital media Jedi. And you can prove it. You have:    A manager’s mindset. The idea of passing down knowledge to a team of Digital Media Analysts excites you. You’re not interested in telling people what to do. You ARE all about developing the next you [while you are becoming you 3.0]. You’ll be partnering with and mentoring a team of Digital Media Analysts.  Smart young pros that will directly benefit from your tutelage and mentorship. You understand what it takes to build relationships – the kind that balance friendship and respect with the right amount of professionalism. The kind that cultivate growth, motivation, and loyalty, with the right amount of fun.     The level of digital media knowledge that translates to confidence, but not cockiness. In other words, you really understand what you are talking about. You can communicate strategy, tactics [and know the difference between the two], concepts and performance to clients and internal stakeholders, clearly. You can take the complex and boil it down to digestible pieces of information that trigger action. You can also go toe-to-toe with the savviest of digital marketers and defend your decisions and recommendations. Understanding your audience is critical . . . but you already know that.   Excellent paid search and paid display skills  [legit, hands on, SEM wizardry skills – not just theory]. You have direct experience building out and optimizing complex, high-spend, direct response accounts/digital media campaigns. You can translate KPIs to strategy/tactics – and deliver on them.  It’s possible that you’ve found ways to modify SEM best practices and apply them to your own life. Rumor has it that you once woke up from a dream where you were falling down the consumer purchase funnel. Either way, you can walk the walk. SEM is your master skill.   A career mindset. This role isn’t your end game. Good. We have plans for you. Show us what you can do and make good on the above. As a Digital Media Manager your individual contributions will have a high degree of business impact. Your hard work won’t go unnoticed and it will be rewarded.   US: You read the official blurb up top. All true. Bottom line, as part of the TravelClick US Digital Media, Enterprise team you will be driving revenue for some of the most well-established hotel brands in the world. Our primary goal? To cut through the online clutter, identify and reach the most qualified audiences, and turn them into the most profitable bookings possible for our clients. It’s a straightforward goal, but one that requires major expertise [and technology]. Responsibilities Campaign Management Reporting (Client deliverables, Ongoing Monitoring Report) Optimization Reallocation of cross-channel budgets Ensure best practices are implemented Pre/Post analysis of optimization Work closely with sales and account management Review optimization recommendations submitted by Digital Media Analysts Up/Cross-sell: learn to pitch new products to existing clients and work with the on-boarding team to ensure accounts are launched in a timely manner Onboarding: Design and launch paid search and paid display campaigns Media Planning: Build holistic digital marketing plans for existing and prospective clients Collaborate with Digital Media Campaign Management and Digital Media Analysts on QBR activities Management Delegate work load to Digital Media Analysts Reporting Recommendations for analysis and optimization QBR data Audits (manage reports and ensure that associates are properly managing KPIs) Ensure digital media campaigns are running and implemented properly Fulfillment ROAS/Performance goals Training Digital Media Campaign management proficiency across all channels Client facing etiquette and interaction Basic Qualifications Basic Qualification High School Diploma/GED required A minimum of 2-5 years’ experience directly managing paid search campaigns Knowledge of MS Office, with an expertise in MS Excel and PowerPoint (Intermediate) Experience with Google AdWords and Google Analytics  Additional Characteristics Bachelor’s Degree preferred  Experience with paid display and paid social campaigns Experience with digital media platforms (DoubleClick Campaign Manager, DoubleClick Bid Manager) Google AdWords Certified is a plus Resource and people management Thorough understanding of direct response marketing in the digital age; media planning Detail oriented, well organized, and ability to multi-task in a results-oriented business environment Strong analytical and problem-solving skills Strong communication and interpersonal skills are required https://careers-travelclick.icims.com/jobs/2447/digital-media-manager/job #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth Full-Time
Mar 07, 2019
Key Account Manager Job Locations US-IL-Schaumburg | US-NY-New York | US-FL-Orlando Job ID 2018-2448 The Account Manager (AM) is the customer advocate within TravelClick (TC) and serves as the primary point-of-contact for customers. The objective of the AM is to underst client needs/objectives, develop strategies and work in unison with our internal TC teams to execute against the projects and campaigns. The AM will increase sales and secure renewals by demonstrating value for TravelClick solutions and building strong relationships with our clients. The AM must have a deep understanding of the TravelClick portfolio of products and the hospitality industry in general.  The AM works directly with their assigned group of customers to grow customer’s revenues as well as the revenues of TC.   The AM is expected to ensure that their customers are gaining full benefit of the TravelClick products purchased as well as to identify opportunities where other TC products may meet the needs of the customer.  The AM is responsible for regularly providing their customers with proactive information on ways to optimize the use of the TC products which ultimately leads to improved revenue to the AM’s customers and TC.  The AM also serves as an escalation point for their customers for concerns pertaining to services purchased. The Account Manager will be evaluated on the overall performance of their assigned portfolio (i.e., revenue generation), customer retention and customer satisfaction/loyalty rating.  Responsibilities Responsible for total account management function, including increasing sales and securing renewals, serving as the central point of contact Responsible for all customer communications, conflict resolution and compliance on contractual deliverables Provide revenue management strategies and budget estimates in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively Oversee the development of the integrated business plans for each customer taking into consideration items such as booking patterns, customer profiles, competitive sets and all demand marketing channels Responsible for the on-going delivery of services to assigned customer base Reviews all major contractual deliverables to ensure quality standards and expectations are met Responsible for the optimal use of purchased products, maximizing revenue from customer base Conducts regular account reviews with customers to ensure that customer’s goals and expectations are being met Ensures that the customer issues are being resolved in a timely manner and that all escalated matters are handled with a sense of urgency Works with Sales, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned Basic Qualifications Basic Qualifications High School Diploma/GED required 2+ years’ experience in a combination of revenue management, hotel eCommerce, and/or marketing/sales or providing services and solutions to hotels in revenue management, eCommerce, and/or marketing/sales Computer proficiency in Excel, MS Word, PowerPoint (Intermediate) Knowledge of Salesforce (or another CRM) Availability to travel up to 25% of the time Additional Characteristics Bachelor’s Degree preferred Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure Detail oriented with a bias toward action (project management experience preferred) Demonstrated ability in ensure achievement of client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams Excellent analytical, problems solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis Excellent written and verbal communication skills Self-motivated, goal oriented, and able to work in a team environment Prior experience managing and optimizing a portfolio of customers Demonstrated ability to manage performance and achieve financial goals LI Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2448/key-account-manager/job #LI-MB1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-IL-Schaumburg | US-NY-New York | US-FL-Orlando Full-Time
Mar 07, 2019
Director of Sales - Michigan or Wisconsin Job Locations US Job ID 2018-2457 TravelClick is seeking an enthusiastic, self-starter for a role at the front line of our sales organization that is critical to our company’s success—cultivating customer relationships. We’re looking for an individual who is a results-driven, ambitious entrepreneur who excels with autonomy and strives to make an impact. The ideal candidate must be a strong strategic thinker, highly organized, able to thrive in a fast paced, team oriented environment and have a passion for sales and the hotel industry. As the “face” of TravelClick, the Director of Sales will be responsible for securing new business, as well as maintaining and growing business with existing customers. This individual will be responsible for executing sales strategies and plans while maximizing every sales opportunity to achieve targeted revenue goals within an assigned territory. Responsibilities • Develop and implement successful sales and marketing strategies to meet and/or exceed sales plan • Review and analyze market data to develop and implement own business plan; utilize company resources to maximize sales effectiveness • Accountable for individual (new and renewal) sales goals for designated territory • Perform analysis of prospects’ business and design solutions that best meet customer needs • Employ strategic thinking to identify new opportunities and initiate relationships with potential customers • Utilize consultative sales approach—ask relevant questions to uncover needs, identify barriers and overcome objections • Develop and maintain pipeline according to division prospecting requirements, and provide clear and accurate reporting of sales outcomes and activities • Maintain and build rapport with customers and prospects to formulate strong, long term business relationships built on trust • Prepare and deliver compelling sales presentations and coordinate and drive development of sales proposals • Coordinate processes with internal, external and/or third parties when necessary • Lead negotiation of prices and contracts, and understand legal ramification of contracts • Establish thorough knowledge of TravelClick’s product and service offering, pricing structure, contract management parameters, policies and procedures • Participate in regular structured sales and business training programs to improve sales performance • Develop and maintain a heightened awareness of industry dynamics, emerging opportunities and competitive trends • Identify and capture trends and communicate findings to senior leadership Basic Qualifications What we are looking for: Basic Qualifications Minimum of 5 years of sales experience with a proven track record of success Bachelor’s Degree required  Familiarity with sales processes and systems Knowledge of MS PowerPoint, Word, Excel, and Outlook is required (Intermediate) 75% travel required Additional Characteristics Detail oriented, well organized, and ability to multi-task in a results-oriented environment Ability to quickly assimilate and learn new products and systems Demonstrate a strong skill set, including: presentation (in various settings: one-on-one, group, team), analytical and problem-solving, interpersonal and relationship-building, negotiation, time management Strong communication skills, both written and verbal, with all levels of customer and TravelClick management within a client and TravelClick’s organization Strong understanding of customer dynamics and relationship management Leadership potential—ability and interest to grow into leadership role Business-to-business experience preferred Experience with TravelClick products Hotel industry preferred Knowledge of Salesforce.com preferred Conceptual knowledge of GDS and reservations processing a plus Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2457/director-of-sales---wisconsin%2c-ohio-or-michigan/job LI-TCCM1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. Michigan or Wisconsin Full-Time
Mar 07, 2019
Senior Software Engineer Job Locations US-NY-New York Job ID 2018-2565 Overview The Senior Software Engineer will be working on Integration products which transfers data between iHotelier (TravelClick’s CRS) and a hotel’s PMS or RMS (Revenue Management System). Before doing data sync, there will be validations and data conversions. This PMSConnect can sync data related to reservations, rates, inventory, restrictions and groups between iHotelier and PMS. Responsibilities Research and evaluate user requests for feasibility of integration requirements. Study work system, system analysis and design applications to cater to the needs of the situation. Programming at an individual level. System integration, review and troubleshooting. Installation and maintaining application servers. Identify problems in the current application, study and do the root cause analysis and improve production and or workflow. Enhance and create new TravelClick software products/utilities. Design and implement proactive monitoring tools to ensure health, performance and security of our production and non-production cloud infrastructure. Basic Qualifications Basic Qualifications Bachelor’s degree in Computer Engineering or Information Technology. 10+ years of software development experience in Java, J2EE. Experience developing applications in a Linux/UNIX environment. Experience with enterprise high availability, scalable applications. Experience with RDBMS (Oracle preferred) Automation experience with builds, deployments, testing, and configuration. Experience working in an Agile SDLC process. Additional Characteristics A passion for technology and have a very collaborative and consultative personality and comfortable evaluating an existing team and recommending necessary improvements and changes. Ability to thrive in a fast-paced environment, and comfortable working in an informal, entrepreneurial type environment. Learn technical concepts quickly; work independently; multi-task and set priorities. Excellent organization, documentation and communication skills.   Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2565/senior-software-engineer/job EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York Full-Time
Mar 07, 2019
Implementation Manager, GMS Job Locations US-FL-Orlando Job ID 2018-2574 We are looking for a passionate, driven individual to join our team in a highly visible role as an Implementation Manager. This person will manage customer implementations following the sale of GMS and transition the customer into our Account Management organization following a successful on-boarding. The Implementation Manager will need to quickly learn and understand the customer’s business objectives to lead the implementation of all facets of the GMS platform. A successful candidate should have strong project management and communication skills. An understanding of email marketing best practices, HTML coding, and hospitality industry property management systems is a plus . Responsibilities Perform and guide installations of the GMS platform, including setting up a milestone schedule and project plan to help customers through the onboarding process: Conduct regular project status updates with customers Assist customers in developing, building and deploying marketing creative Help customers define business rules Perform testing to ensure smooth product launch Conduct initial customer training of the platform Assist clients in the structuring their data to optimize GMS functionality Anticipate, understand, and address customer challenges and effectively work toward resolution, resulting in 100% awareness by customer of resolution Ensure hotel clients are successfully using the platform by working with clients to understand their business objectives and recommend campaign strategies to achieve those goals Work closely with internal departments such as Sales, Development, Account Management, and Product teams to provide services required to meet client program expectations Provide insight on clients' needs to internal teams on a regular basis; represent clients' views, requirements, and experience throughout the organization Assist Development team with troubleshooting and resolution of integration issues Assist Client Services with JavaScript, CSS and HTML Coding Provide feedback to the development team around potential customer enhancements Consult with and assist customers in HTML newsletter assembly and email campaign generation Assist development team in filing and resolution of bugs and/or issues Basic Qualifications Basic Qualifications High School Diploma/GED required 1-3 years of project management and customer support experience  Knowledge of Microsoft Office suite (Intermediate) Familiarity with various email clients (Outlook, Gmail, Yahoo, etc.) Additional Characteristics BA/BS degree preferred Superb project management skills with the ability to drive to outcomes and keep customers on a project plan Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure. Strong troubleshooting skills used to work tactfully through challenging customer issues Problem solver who takes initiative to get things done; an enthusiastic go-getter! Technically literate and comfortable working with web technologies, and desire to build technical knowledge Knowledge of HTML coding a plus Experience in Marketing or related industry preferred   Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2574/implementation-manager%2c-gms/job #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Mar 07, 2019
Senior Sales Operations Analyst Job Locations US-NY-New York Job ID 2018-2581 The Senior Sales Operations Analyst will provide analytical support to the Sales Operations team and Sales leadership.  You will be responsible for supporting Sales Leadership in weekly forecasting and variance analysis, updating and distributing regular reports, and performing ad hoc analysis.    The ideal candidate will be someone with strong attention to detail, a stickler for accuracy and able to juggle multiple priorities in a fast-paced environment Responsibilities Coordinate with Sales Leadership and other Sales Operations teams to consolidate weekly sales forecasts Analyze forecast data to ensure accuracy, identify trends and monitor sales activity Assist in preparation and variance analysis of monthly sales reporting Update and distribute reports on a weekly basis, consolidate reports, ensure data integrity, accuracy and consistency  Assist in development of analyses and presentations for the Senior Leadership Team, sales management and product management Ad hoc reporting and analysis as needed Basic Qualifications Basic Qualifications Bachelor’s Degree required 2-3 years’ experience in an analyst role (FP&A or Sales Operations) Advance level knowledge in Excel (pivot tables, v-look-ups, advanced functions) Knowledge of Microsoft PowerPoint (Intermediate) Must have experience with Salesforce Additional Characteristics Ability to manage large confidential data files, compile data from multiple sources, and interpret Basic understanding of database concepts, Access or SQL is a plus Strong analytical and multitasking skills Strong communication and interpersonal skills Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2581/senior-sales-operations-analyst/job EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Apply for this job online Email this job to a friend Share on your newsfeed Application FAQs Software Powered by iCIMS
TravelClick, Inc. US-NY-New York Full-Time
Mar 07, 2019
Director, Product Development (Guest Management Solutions) Job Locations US-NY-New York | US-GA-Atlanta Job ID 2018-2657' Are you looking to own product development from inception to launch? Do you have a passion for cutting-edge products and solutions? Do you want to join a world class team and contribute to our continued success? The Director of Product Management will drive innovation and lead the team responsible for building uniquely differentiating capabilities   We are looking for a great leader who is fearless about picking up new technologies, can take on complex problems, and can play a significant role in transforming and revolutionizing our platforms to drive significant growth.    You will be responsible not only for roadmaps across multiple business critical systems; but also, for working with a world class team to develop industry leading ideas and to turn these ideas into live products. You and your team will be responsible for crafting the vision, defining and defending product roadmaps, and driving those roadmaps from business requirements through post-launch analytical analysis to determine if success metrics are met. Responsibilities Own the product vision for your area. Ensure that it aligns with the overall product and company vision. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going. Lead cross-functional teams to develop roadmaps, create product definitions, establish milestones and manage the implementation and evolution of the product development cycle. Collaborate across teams. The Director plays a critical role in creating alignment between teams and stakeholders. Drive continual product improvements and inform the product roadmap with new ideas based on ongoing customer research, market/competitive analysis, and product performance. Identify new key performance indicators and monitor those KPIs. Work closely with operational, marketing, and sales teams to understand their needs and incorporate them into the broader set of requirements. Clearly communicate product plans, benefits and results. Partner with engineering to drive technical projects and provide leadership in an Agile development process, setting scope, prioritizing features & stories, managing daily progress, and defining acceptance criteria. Collaborate with other Product Managers, UX/UI Designers and Engineering teams to drive successful integrations across products . Basic Qualifications Basic Qualifications   Bachelor’s degree required. 7 - 10 + years’ experience leading a product team and driving product roadmaps. 3 - 5 years’ experience in building successful software products. Additional Characteristics Master’s Degree preferred. Deep internet business knowledge with demonstrable domain expertise within either CRM, CRS, and/or BI systems. Travel Industry experience. Experience working in the rapidly changing environment. Proven track record of launching products across multiple platforms. Strong technical background and ability to speak in-depth with engineering staff and leaders about implications and trade-offs of decisions. Ability to define product vision by producing clear product requirements, user stories and architecture diagrams. Motivated self-starter with a proven track record of taking products to market from idea conception to launch in a fast-paced environment. Savvy leader with exceptional bandwidth who can navigate a high growth, rapidly changing organization. Experience working with systems at scale. Outstanding written and oral communication skills. Relentlessly recruit the best product and engineering talent. Impeccable customer focus and professionalism. Proven ability to prioritize and delegate.   Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2657/director%2c-product-development-gms/job EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York | US-GA-Atlanta Full-Time
Mar 07, 2019
Inside Sales Representative - Regional Job Locations US-NH-Portsmouth | US-FL-Orlando Job ID 2018-2689 Are you an established sales professional? Are you a closer? Do you want to be compensated based on your results?   The successful Inside Sales Representative will be a hardworking and creative self-starter, with a proven track record in sales.  The Inside Sales Representative will be responsible for prospecting & qualifying leads, consulting with clients, pitching new business, and closing sales across all TravelClick product lines.  Additionally, he or she will be responsible for understanding need-based sales opportunity in an assigned portfolio and collaborating closely with Sales & Product groups across the organization to leverage relationships built in a matrixed industry to the best of their advantage to complete the sales process.  Lastly, the successful candidate must provide accurate daily, weekly and monthly sales forecasts to management.    TravelClick has become an industry leader offering over 25 technology based solutions that increase incremental revenue for over 38,000 hotel clients worldwide. We help hotels increase their online visibility and branding as well as provide business intelligence and software solutions that drive profitability.   Responsibilities Prospecting and lead generation for TravelClick solutions to hotel clients, including, independent boutique hotels and/or branded properties In-depth discovery of customer needs to qualify and provide custom solutions to meet those needs Relationship building and cultivating Collaborating across sales teams and internal partners to drive sales process forward Outside-the-box thinking to develop new and unique sales tactics Phone-based selling to include online presentations and product demos Sell TravelClick solutions to hotelier clients including independent boutique hotels, management companies, and branded properties.   Basic Qualifications   Proven track record of sales performance in inside or outside sales, or a top performer in university setting Superior communicator Organized and detail-oriented Ability to multi-task in a results-oriented environment Ability to articulate and deliver solutions-based selling techniques Proficient in Microsoft Office Suite, including PowerPoint Proficient in Salesforce Capable of using Salesforce to manage overall CRM activities and assessing business performance B2B sales or technology sales experience a plus Two – five years sales experience HS Diploma/GED required/ Bachelor’s degree preferred The position can be located in the following markets: Orlando, Schaumburg, or Portsmouth. Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2689/inside-sales-representative/job “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NH-Portsmouth | US-FL-Orlando Full-Time
Mar 07, 2019
 Full Stack Python Developer Job Locations US-GA-Atlanta | CA-ON-Ottawa  Job ID     2018-2723 We are looking for a Full-stack Python/React Web Developer responsible for developing solution using Python, Flask, and React. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built into the application; therefore, a skill in developing front-end technologies is necessary as well. Responsibilities Writing reusable, testable, and efficient code Implementation of security and data protection Estimate the level of development tasks within a project Identify and correct complex bugs and problems Create and update models, views, and templates Integrate with front-end CSS and JavaScript Integrate with back-end Restful Flask APIs Develops web pages using latest responsive design development techniques Basic Qualifications Basic Qualifications High School Diploma/GED required 5+ years of development experience required Able to integrate multiple data sources and databases into one system Strong understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 Understanding of fundamental design principles behind a scalable application Familiarity with event-driven programming in Python Strong unit test and debugging skills Knowledge of Python, with knowledge of at least one Python web framework; such as, Django, Flask Knowledge of React Additional Characteristics Computer Science Degree preferred but not required Familiarity with Docker Knowledge of Druid.io and Oracle data sources Familiarity with GraphQL, Apollo and Graphene/Flask a big plus Good understanding of server-side templating languages; such as Jinja2 Understanding of the threading limitations of Python, and multi-process architecture #DICE #LI-KG1 Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2723/full-stack-react-python-developer/job EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Apply for this job online Email this job to a friend Share on your newsfeed Application FAQs Software Powered by iCIMS www.icims.com
TravelClick, Inc. US-GA-Atlanta | CA-ON-Ottawa Full-Time
Mar 07, 2019
Digital Media Campaign Manager Job Locations US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth Job ID 2018-2744 The Digital Media Campaign Manager (Digital MCM) is a client-facing role responsible for managing the overall health of their client portfolio by focusing on maximizing ROAS for the client and maximizing TravelClick profitability. In partnering with the Ad Operations team, they work with the client from creation of the Digital Media Plan through onboarding and launch, implementing strategy and optimizations throughout the life of the campaign. The Digital MCM will have excellent client communication skills and be responsible for guiding the client experience through various milestones. This individual must have a strong understanding of Paid Search, Paid Display, and Paid Social, relying on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.   The Digital Media Campaign Manager plays a crucial role in proactive campaign management and must have an in-depth understanding of the client’s property and marketplace to maximize returns for their client base.  They will be responsible for collaborating with internal groups as well as incorporating all TravelClick products (BI & Res) in the management strategy to holistically achieve the client’s goals. This individual must strive to provide the highest quality of work in the quickest, most cost-effective manner. Responsibilities Develop in-depth understanding of client needs and establish a cohesive, trusting relationship Research and develop strategy and digital media plans for clients; identify target audience; recommend budgets and ideal media channels Write and deliver digital media plans to Sales Conduct conference calls with client regarding digital campaign performance and recommended modifications for improved campaign performance Collaborate with internal partners to manage projects and pace through establishing rapport and deadlines; ensure all best practices are being implemented Manage client onboarding and renewal process Draft ad copy and present to client for approval Initiate campaign set-up and workflow for tracking tags  Manage creative development and client approval process  Establish deadlines for various components in order to achieve the completed projects by designated due date Ensure all new and renewal campaigns launch and quality SLAs are met Collaborate with Advertising Operations to develop optimization strategies and detail changes Provide analysis and commentary for client reports Reallocation of cross-channel budgets Pitch new products and increases in budget to existing clients Remain up-to-date on Client/Competition/Agency/Industry business through trade publications, newspapers and web sites, and assessing the potential impact of industry events/trends on the client's business Manage digital media campaigns for clients with a proactive, detailed, strategic and analytical approach  Own the development and continued upkeep of client strategy throughout the lifecycle of  digital media campaigns Other duties as assigned  Key Performance Indicators (KPI’s) to monitor success: Campaign ROAS Campaign profitability Campaign pacing Renewal Rate Upsell /Cross Sell; Maximizing the number of TC Products utilized by client for a holistic experience Basic Qualifications Basic Qualifications   High School Diploma/GED required 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through either Paid Search, Paid Social, Paid Display, Programmatic or Email Marketing) 1+ years in a client facing role, with a demonstrated passion for innovation, strategy, thinking outside of the box and establishing positive customer relationships, every time Additional Characteristics Bachelor’s Degree Experience in Google Analytics and Google AdWords 1 + years of relevant online media experience (implementing and managing Digital Media campaigns through Display Remarketing and TripAdvisor) 1+ years of experience with successful management of projects through organization, multi-tasking, prioritization, communication, and time management skills Knowledge and experience working with ad tags, basic HTML and rich media Media experience in the Hospitality industry a major advantage Ability to evaluate data trends, understand and evaluate budget/results, upsells, ROAS, margins and KPIs and other numeric data effectively Ability to professionally represent TravelClick at client meetings and on conference calls  Excellent interpersonal skills that encourage team cooperation, promote enthusiasm, and both demonstrate and motivate strategic thinking  Focused on team outcomes rather than individual success Ability to effectively influence key internal partners at all levels within the organization Strong copy writing skills and ability to communicate within guidelines Strong focus on outcomes; has initiative to drive results for excellent campaigns Big picture mindset that takes advantage of opportunities in order to help provide excellent service to clients Proficient in MS Office, with an expertise in MS Excel and PowerPoint Excellent oral and written communication skills   Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2744/digital-media-campaign-manager/job #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando | US-IL-Schaumburg | US-NH-Portsmouth Full-Time
Mar 07, 2019
 Media Campaign Manager, GDS (Enterprise) Job Locations US-FL-Orlando | US-IL-Schaumburg  Job ID     2019-2759 The Media Campaign Manager, GDS (Enterprise) is a client-facing role responsible for managing the overall health of their client portfolio by focusing on maximizing ROAS for the client and maximizing TravelClick profitability. The Media Campaign Manager, GDS (Enterprise) will create a strategic media plan using TravelClick’s best in class data and be responsible for a flawless onboarding experience for clients. The Media Campaign Manager, GDS (Enterprise) will have excellent communication skills and be responsible for guiding the client through various milestones. This individual must have a strong understanding of marketing principles with strong knowledge of the Global Distribution Systems and hospitality.  This Media Campaign Manager, GDS (Enterprise) must rely on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.   The Media Campaign Manager, GDS (Enterprise) plays a crucial role in campaign success and must have an in-depth understanding of the client’s property and marketplace to maximize returns for their client base.  They will be responsible for collaborating with internal groups as well as incorporating all TravelClick products in their strategy to achieve the client’s goals. This individual must strive to provide the highest quality of work in the quickest, most cost-effective manner. Responsibilities Develop in-depth understanding of client needs and establish a cohesive, trusting relationship Research and develop strategy and media plans for clients; identify target audience; recommend budgets and ideal media channels Write and deliver media plans with all needed rationale and supporting data Collaborate with internal partners to manage projects and pace through establishing rapport and deadlines ; ensure all best practices are being implemented Manage client onboarding process Draft ad copy and present to client for approval Initiate campaign set-up and workflow Manage creative development and client approval process Establish deadlines for various components in order to achieve the completed projects by designated due date Ensure all new and renewal campaigns’ launch and quality SLAs are met Review campaign performance reports and provide needed optimizations monthly Liaise with Reporting Team to ensure all pre-determined KPIs are included with performance reports and set up regular cadence of delivery Reallocation of cross-channel budgets based on special requests Pitch new products and increases in budget to existing clients Remain up-to-date on Client/Competition/Agency/Industry business through trade publications, newspapers and web sites, and assessing the potential impact of industry events/trends on the client's business Assist with and participate in client reviews Other duties as assigned Basic Qualifications Basic Qualifications High School Diploma/GED required Minimum of 5 years of relevant media experience Minimum of 2 years in a client facing role, with a demonstrated passion for innovation, strategy,  thinking outside of the box and establishing positive customer relationships, every time Minimum 5 years of experience with successful management of projects through organization, multi-tasking, prioritization, communication, and time management skills Minimum of 1 year of GDS Media Campaign experience Media experience in the Hospitality/Travel Agent industry is a requirement Ability to evaluate data trends, understand and evaluate budget/results, upsells, ROAS, margins and KPIs and other numeric data effectively Strong copy writing skills and ability to communicate within guidelines Knowledge of MS Office, especially MS Excel and PowerPoint (Beginner) Additional Characteristics Bachelor’s degree preferred Ability to professionally represent TravelClick at client meetings and on conference calls Excellent oral and written communication skills Excellent interpersonal skills that encourage team cooperation, promote enthusiasm, and both demonstrate and motivate strategic thinking Focused on team outcomes rather than individual success Ability to effectively influence key internal partners at all levels within the organization Strong focus on outcomes; has initiative to drive results for excellent campaigns Big picture mindset that takes advantage of opportunities in order to help provide excellent service to clients  Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2759/media-campaign-manager%2c-gds-%28enterprise%29/job #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando | US-IL-Schaumburg Full-Time
Mar 07, 2019
QA Analyst - Corporate Business Systems Job Locations US-IL-Schaumburg Job ID 2019-2763 As a Software Quality Assurance Engineer with business acumen and technical skills, you will be responsible for ensuring the systems that run the TravelClick business are accurate and reliable before their release to corporate users. You will partner with both IT and business stakeholders to understand Quote-to-Cash processes and requests for changes, so you can ensure business users are enabled to achieve their goals. You will use these insights to design comprehensive test strategies and plans which you will then execute to successfully complete critical projects. You will serve an integral role in test execution, change management, and implementation into a TravelClick production environment. Responsibilities Create test plans, perform tests and document/communicate software testing results. Ensure completed software meets established standards. Validate end user documentation. Plan test approach based on business requirements, design test plans, scenarios, scripts & procedures. Manually test any new software to ensure functional requirements, system compliance and technical specifications are adhered to. Conduct software compatibility tests with programs, hardware, operating systems, or network environments. Create/maintain databases of known test defects. Work across departments to validate actual test results against expected results. Review and document defects against business documentation throughout the systems development life-cycle. Verify and revise quality assurance standards as needed. Communicate test progress, test results, and other relevant information to project stakeholders and management. Recommend areas for process improvement. Basic Qualifications Basic Qualifications   High School Diploma/GED required. 2+ years of software testing experience, preferably in Quote-to-Cash business processes, in an Agile delivery environment. Experience with Oracle E-Business Suite (or comparable ERP). Knowledge of Salesforce.com Experience in creating test cases, performing end to end testing and documenting results. Experience with SQL and relational databases required. Additional Characteristics Bachelor’s Degree preferred. Strong ability to prioritize, plan, organize and manage multiple tasks efficiently, and work independently or in a team. Strong analytical and problem-solving skills. Excellent written and oral communication skills. Click on link below to be directed to our website for your application process: https://careers-travelclick.icims.com/jobs/2763/quality-assurance-cbs/job   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-IL-Schaumburg Full-Time