TravelClick, Inc.

Come Work & Grow with Us!

Join our outstanding global team and take your career to new
heights at TravelClick. Become an integral part of our important mission to help more than 25,000 customers around the globe make better business decisions and to know, acquire, convert and retain guests. Help us to continuously improve our award-winning suite
​of solutions, provide better insights through our unique data and improve results for our hotel customers.
 
Whether you work from one of our offices across the globe or remotely, at TravelClick you will be challenged to achieve things you never thought possible.

​Work with a team of innovators and like-minded results-oriented team members in the exciting hospitality industry. Thrive in a truly global environment and collaborate within a supportive culture with a team that cares about you, your unique skills and goals for the future.

At TravelClick, we are always looking for smart, energetic and hardworking people to join our team. We guarantee you’ll be challenged, grow and meet people from across the globe. It won’t always be easy but it will be fun and rewarding. And if you are
​like us, you wouldn’t want it any other way.​

May 24, 2019
Overview TravelClick is currently seeking, for a newly created role, a Tax Manager to become a key member of the corporate tax team. Responsibilities Prepares and maintains tax information and payments for federal, state, and international jurisdictions Work with tax team to meet compliance deadlines in the preparation of federal, state, and Canadian income tax returns using CorpTax compliance software Assist in the preparation of US and International tax provisions including reconciliation of tax accounts, maintenance of tax workpapers for tax transactions and latest international tax developments (e.g., GILTI, FDII, BEAT), and calculation of tax entries Research and analyze a wide range of US and International tax topics and tax implications including nexus considerations, foreign withholding, reorganizations, and other global initiatives Maintain rollforward of tax basis of fixed assets utilizing Sage software Assist in outsourced tax engagements acting as primary liaison and facilitating required information Review and respond to tax notices Basic Qualifications Bachelor's degree in Finance, Accounting or Tax required 10+ years of experience in public accounting, corporate tax and/or accounting at a firm Proficient in Microsoft Excel (advanced) Additional Characteristics Knowledge of CorpTax and Sage a plus Public accounting experience preferred CPA or MST strongly preferred Excellent tax technical, organizational, project management and communication skills Self-starter, must be detail-oriented, possessing strong problem-solving skills Core Industry experience covered/preferred = Publicly & Privately Held Companies CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3124/tax-supervisor/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-IL-Schaumburg Full-Time
May 24, 2019
The Lead Database Developer will be responsible for the end-to-end design, implementation, and maintenance of operational and reporting database systems that is the foundation of our BI platform. You will have the business acumen to analyze and understand business processes and BI requirements and translate them to the conceptual, logical and physical data model and ETL processes following ETL and DW best practices.  You have a solid understanding of DW concepts (dimensional modeling, ETL process design, and enterprise data quality) is required along with hands on (DBA level) knowledge of Oracle Database PL/SQL development, tuning, Linux/Unix OS platform, as well as Shell/Perl scripting.  Exadata experience would be a plus.  The ideal candidate will be versatile across various roles including ETL Development, Data warehouse Design, Business Analysis, PL/SQL Development, Linux Scripting and Oracle DB Administration and Tuning.  You can not only perform Technical tasks, but you thrive on the opportunity to communicate technical/data concepts to product teams and customers in a clear and articulate manner.  Responsibilities Engage with key business owners to understand data and BI requirements for TravelClick’s portfolio of BI products. Ability to understand business processes, data flows, and dependencies across operational systems to determine proper design for ETL and DW.   Work across technical and product teams to ensure consistent task delegation and alignment. Lead key technical efforts and interface with product, PMO and technical teams.   Based on analysis of requirements, construct an effective DW model (star schema) and ETL process (using PLSQL and/or other ETL tools). ETL development should incorporate key ETL design principles including Full/Incremental loads, change data capture, and aggregations.  Experience with tuning SQL for Exadata is preferred.  Familiarity with ETL data quality processes and design. TravelClick has a large number and variety of global data sources. As such, the DB Engineer must be able to analyze heterogeneous data sources, develop validation and data cleansing processes, and ensure ETLs properly handle data granularity, data redundancy, and ensure integrity of the target DW. With limited supervision explore current state of Enterprise architecture and assess areas of improvement and design. Recommend and implement automation, monitoring and deployment processes to ensure high availability within SLAs. Participate in oncall support rotation for BI Products Design and implementation of data warehouse architecture, physical model and modifications of existing databases (perform data modeling, data architecture, schema management, data object management and other necessary activities) Monitor and maintain availability, reliability and overall health and solution delivery of databases Design, develop and implement monitoring processes to troubleshoot/resolve any database processes. As needed, tune and optimize overall database performance including tuning of database processes, SQL, table/index design, partitioning. Administer DBA responsibilities when required. Willingness to work other alternative data storage technologies (Hadoop, Druid, BigQuery, etc.) Basic Qualifications Basic Qualifications:   Bachelor's Degree required.  7+ years in Oracle PL/SQL including stored procedures, packages, functions and triggers for Datawarehouse and ETL processes. Experience with full lifecycle ETL and DW design and implementation for multiple heterogeneous data sources. 5+ years in building large scale ETL or ELT applications. Experience with data quality, Oracle DB PLSQL tuning, and object-oriented framework. Oracle 10 / 11g subject matter expert. 5+ years’ experience working in a UNIX, Linux and Windows operating systems. 3+ years’ experience in UNIX/Linux shell scripting and PERL. Experience with commercially available/open source ETL tools. Experience with Data Modeling tolls like ErWin or DeZign. Experience with operation systems and scripting – (Unix/Linux). Experience with troubleshooting and performance optimization. Experience with alternative data storage (Druid, Hadoop, BigQuery, etc.). Additional Characteristics: Experience with Oracle EXADATA preferred. Must have a collaborative attitude and ability to take initiative to explore existing current state architecture and business processes. Candidate must have the ability to adapt to new products/solutions if needed. With limited supervision plan, design, and implement performant ETL scripts per business requirements. Ability to communicate effectively with business owners and derive key requirements and ensure data quality and integrity.  Candidate must be “self-driven” and able to own a solution from design to delivery with minimal direction from management Ability to multi-task and push forward multiple projects simultaneously Excellent communication and critical thinking/problem solving skills are essential Efficient time management and ability to prioritize tasks are a must Work usually performed between 8:30 and 5:30 in business office environment. Minimal (if any) travel is expected Ability to assume leadership the situation requires it. #LI-KG1 #DICE CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION https://careers-travelclick.icims.com/jobs/3097/lead-database-developer/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-GA-Atlanta Full-Time
May 21, 2019
Senior Digital Marketing Analyst Job Locations US-FL-Orlando Job ID 2019-3092 Category Digital Media Overview TravelClick’s Web Solutions division operates similar to a digital marketing agency.   Our operational teams located in Chicago, Orlando, and Barcelona build, deploy, manage, and optimize websites on behalf of our customers worldwide. As a Senior Digital Marketing Analyst on the Web Solutions team, you will be responsible for digital marketing related tasks from end to end for our hospitality clients. Your job will be to define, develop research, implement, track, and analyze onsite SEO, local search, content marketing, and social media disciplines.  This job requires a deep knowledge of technical SEO elements, data analysis, content marketing, and social media strategy. We seek candidates with the ability to thrive in a fast-paced setting while engaging high-profile customers on a daily basis.   Responsibilities Be a leader on the team, mentoring and coaching other Digital Marketing Analysts with regards to digital marketing strategy and best practices. Perform SEO web development and ongoing campaign management tasks such as keyword research, website audits, competitive analysis, report preparation, optimizing metadata, 301 redirects, and XML sitemaps.  Fulfill additional tasks including optimizing local search directories, project managing content marketing strategies, and fulfilling social media deliverables. Partner with the copywriting team, development team, account management team, digital production team and other internal partners, to ensure holistic development and implementation of digital marketing projects. Be a thought leader on the team, keeping up with industry changes, presenting to internal teams, and participating in product development and enhancements. Interact directly with clients through both written and spoken communication, displaying knowledgeable confidence and skilled expertise. Manage own workload and ensure that deadlines are met and all work is strategically sound and fully implemented. Basic Qualifications Basic Qualifications High School Diploma/ GED required. 5+ years of experience in a digital agency or digital marketing department for a brand or local business. Ability to manage a portfolio of accounts and talk to clients directly on the phone. Hands-on, tactical experience implementing SEO and digital marketing strategies and tactics. Experience in working as part of a web development project team and performing SEO tasks to optimize metadata, content, and perform migration tasks from old to new website. Experience using keyword research tools such as SEM Rush, Moz Analytics, Google Keyword Planner, Google Search Console, and Google Analytics. Additional Qualifications BA/BS degree or above. Fluent in Spanish a plus, but not required. Ability to work successfully in a team setting or independently. Excellent written, verbal communication and presentation skills. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS https://careers-travelclick.icims.com/jobs/3092/senior-digital-marketing-analyst/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS&mobile=false&width=960&height=500&bga=true&needsRedirect=false&jan1offset=-480&jun1offset=-420        #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”  
TravelClick, Inc. US-FL-Orlando Full-Time
May 17, 2019
Welcome page Returning Candidate? Log back in! HTML Email Designer (Digital Alchemy) Job Locations US-TX-Fort Worth Job ID 2019-3090 Category Design Overview The HTML Email Designer will work as a part of The Digital Alchemy, A TravelClick Company, Email Marketing Campaign team to support email marketing efforts for customers. He/she will maintain standards of excellence and is expected to work exclusively with the Email Marketing Campaign Coordinator and Programming team to create, test, and publish marketing emails.  This position is fast-paced as client offers are very timely and sensitive in nature. He/she focuses on above-average results, sets high standards for one’s performance and visibly strives for success. Responsibilities Produce prototypes for marketing email templates using Adobe Photoshop  Convert designed prototype template into working HTML for email Take direction/guidance from Account Managers and Senior Developers on designs, redesigns and maintenance tasks Update and/or troubleshoot existing HTML emails Assist in proofing and testing emails Basic Qualifications Basic Qualifications High school Diploma/GED required 1+ years’ experience in email development  Ability to understand and code emails using HTML & CSS and appreciate the challenges associated with this as well as experience working with email service providers Knowledgeable in Adobe Suite, particularly Dreamweaver and Photoshop Knowledgeable in email best practices Graphic design skills required Microsoft Office Software knowledge (Basic) Additional Characteristics Resourcefulness and troubleshooting oriented Previous responsive or scalable email development Creative marketing experience Testing and troubleshooting emails in with a 3rd party provider such as Email on Acid or Litmus Web form design and coding skills Ability to multi-task and navigate among several projects simultaneously Ability to operate across dual systems consistently Process oriented and detail oriented Highly motivated, self-starter Thrive in collaborative/team environment  CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS https://careers-travelclick.icims.com/jobs/3090/html-email-designer-%28digital-alchemy%29/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Note to Applicants IMPORTANT: We contact all applicants via email throughout the hiring process. It is recommended that you add iCIMS (@agents.icims.com) to your Approved/Safe Sender list to ensure that our emails are properly delivered to your inbox and not marked as spam. Please click  here  for instructions on whitelisting iCIMS. 
TravelClick, Inc. US-TX-Fort Worth Full-Time
May 14, 2019
TravelClick is currently seeking a Temp to Perm Receptionist/Office Manager. The selected candidate will provide support to the entire New York office. The ideal candidate must have both excellent written and verbal communication skills. Must also be detail oriented and possess strong organizational skills. This position requires excellent interpersonal skills and the ability to work both independently and as part of a team. Responsibilities Receptionist: Arranging a complex calendar of meetings and travel, including proactively ensuring that all managers have all necessary information and materials.  Answering/managing phone calls.  Completing and following up on expense reports and other forms.  Filing, copying, editing and preparing documents.  Managing or supporting special projects. Provide general support to visitors. Office Manager: Ordering and maintaining office supplies, equipment and services. Monitor and maintain office supplies inventory. Review and approve office supply acquisitions. Organize and execute company events. Ensuring smooth and effective office IT, in coordination with the IT team.  Developing and managing contracts with office service vendors.  Developing and updating forms, manuals, procedures and policies.  Overseeing facilities in coordination with facilities staff, ensuring a visually appealing and comfortable office space.  Planning and coordinating staff meetings, events and team-building activities.  Exercising sound judgment and problem-solving skills that allow the office to function professionally and efficiently. Manage contract and price negotiations with office vendors, service providers and office lease. Provide back up support to Executive Admins. Basic Qualifications Basic Qualifications:   High School Diploma/GED required. 2+ years of experience as a Receptionist or Office Manager. Knowledge of Microsoft Office (Word, Excel, PowerPoint). Additional Characteristics: Bachelor’s Degree preferred. Strong organizational, analytical and problem-solving skills. Ability to prioritize tasks and anticipate changing needs. Ability to multi-task in a fast-paced environment. Strong verbal and written communication skills. Capacity to interact and interface with people on all levels and of all backgrounds. Ability to work well under pressure, handle interruptions and adjust priorities throughout the day. Aptitude to grasp complex tasks and carry out directions independently. Upbeat, positive and “can-do” attitude. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS https://careers-travelclick.icims.com/jobs/3071/receptionist-office-manager/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York Full/Part-Time
May 14, 2019
Junior Salesforce Analyst Job Locations US-IL-Schaumburg Job ID 2019-3100 Welcome page Returning Candidate? Log back in! Junior Salesforce Analyst Job Locations US-IL-Schaumburg Job ID 2019-3100 Category Finance & Accounting Overview This role is primarily responsible for assisting in administration of TravelClick’s global deployment of Salesforce.com.  Handling basic Salesforce administration as well as data maintenance, user support and configuration.  The ideal candidate has basic Salesforce Administration skills and is willing to learn and grow their skills in a fast-paced environment.  Be part of a team that supports a large, complex, global implementation of Salesforce.  We want someone who will be able to help our current Administration team as well as our support team.  Assisting with data loading, basic configuration and user support are key to this role.  Responsibilities Assist the Administration team in building out, scaling, and supporting our global deployment of Salesforce to over 1k users. Perform basic Salesforce Administration tasks such as: custom objects, custom fields, formulas, workflows, page layouts, validation rules, process builder, and reports and dashboards. Develop and create customized reports and dashboards as requested by Salesforce users. Work with end users to translate business needs into Salesforce requirements. Responsible for data cleaning and data integrity activities. Assist in resolving support cases as they occur and provide technical support as needed. Follow change management process by configuring in sandbox environments and QA testing of new features and functionality. Help create and maintain detailed documentation for technical designs, project plans, deployments and training documents. Help manage user permissions and operational governance. Provide end user training as requested. Basic Qualifications Basic Qualifications Bachelor's Degree required. Experience with report design, report optimization and process management in Salesforce. Demonstrated experience in Salesforce support. Experience in data migration/bulk data loading into Salesforce using the Apex data loader. Experience analyzing and documenting different system flows, process flows and workflows. Additional Characteristics Ability to work independently and ability to meet deadlines Ability to manage projects and track progress. Strong analytical and communication skills. Salesforce Administrator Certification preferred but not required. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS https://careers-travelclick.icims.com/jobs/3100/junior-salesforce-analyst/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-KG1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-IL-Schaumburg Full-Time
May 09, 2019
Account Coordinator  US-FL-Orlando | US-IL-Schaumburg  Job ID     2019-3085 The primary focus of this role is to assist the Account Management team with specific activities related to customer success. Responsibilities range from customer care case escalations and tracking, providing ongoing training to hotels, creating customized reports, assisting with new iHotelier product rollouts, tracking and logging all account activities, creating business reviews and addressing questions from hotels.    The Account Coordinator must be an effective liaison between the various internal departments to include Customer Care, Sales Support, Implementations, Account Management, Sales, as well as all Product groups that include Web Solutions, Reservations, Media, Business Intelligence, GMS and TVS in order to be successful in the role.   The Account Coordinator will work directly with the Account Management team and assigned accounts supported by the Account Management team. This position is responsible for ensuring all specific client deliverables, both internal and external are properly documented, tracked and fulfilled.   In this role the Account Coordinator will be providing organizational assistance to the Account Management team by assisting with various administrative tasks. Responsibilities Lead ongoing client training sessions and webinars Assist with an onboarding process for our iHotelier clients post implementations Create and develop creative materials to be used on the iHotelier platform Create customized client facing ROI and forecasting reports Help monitor and track at risk clients and develop account level action plans Ensures that customer issues are being resolved internally and externally in a timely manner and that all escalated matters are handled with a sense of urgency Develop and maintain a heightened awareness of industry dynamics, emerging opportunities and competitive trends.  Identify and capture trends, and communicate findings to clients and leadership Basic Qualifications Basic Qualifications   Bachelor’s degree required 2+ years of experience in a combination of media, account management, sales, eCommerce, and/or marketing or providing services and solutions to hotels in revenue management Proficiency with MS PowerPoint, Word, Excel, and Outlook (Intermediate) Availability to travel up to 20% of the time Additional Characteristics Demonstrated ability in ensuring achievement of client objectives and company financial objectives by directing internal product and operations teams Dynamic leader with proven ability to motivate diverse groups of people around a common goal Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure Exceptional relationship management and account management skills required; escalation management skills are critical Excellent analytical, problem solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions Strong overall business and people skills, including planning, presenting and business acumen Excellent communication skills with the ability to effectively interface with all levels and departments on a formal, informal, written and verbal basis Strong understanding of customer dynamics and relationship management Experience with TravelClick products and hotel industry preferred Knowledge of Salesforce.com preferred Revenue Management skills are a plus   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando | US-IL-Schaumburg Full-Time
May 08, 2019
The Enterprise Account BI Specialist will be responsible for translating the value prop of our BI products into the day to day operations of revenue managers for large management companies, ownership groups and brands. This is a highly technical sales role that requires someone who has used sophisticated revenue management tools. Need to be well versed in how hotels use revenue management systems (RMS) to properly position their hotels for success. Responsibilities Drive new BI subscriptions at the corporate and property level Improve adoption of existing subscriptions through day to day interactions with customers Attending trade shows and brand conferences to demonstrate value prop of our BI products Retain existing BI customers through ongoing customer education and product demonstrations at all levels including the c-suite Use existing customer data to drive higher adoption Educate brands on how to incorporate this data in their internal systems in order to provide hotels with better pricing recommendations Basic Qualifications Basic Qualifications:   High School Diploma/GED required 10+ years of experience in Hospitality 5+ years of experience using  several major RMS’s and PMS’s (i.e. I Hotelier, IDeaS, SynXis) 5+ years of experience with TravelClick’s Business Intelligence solutions, Demand360, Agency360, Rate360 5+ years of revenue management experience Additional Characteristics: Bachelor’s degree preferred Passionate about revenue management and helping customers use data to make better decisions and drive more revenue Confident contributor with relentless focus on results and outcomes Tenacity, determination and desire to win Exceptional communication and leadership skills and proven ability to mobilize resources, as well as inspire and lead across distributed and cross-functional teams CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://careers-travelclick.icims.com/jobs/3082/enterprise-account-bi-specialist/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-Remote - US Full-Time
May 03, 2019
TravelClick’s Web Solutions division operates similar to a digital marketing agency.  Our operational teams located in Orlando, Barcelona, and Singapore build, deploy, manage, and optimize websites on behalf of our customers worldwide. As a Digital Marketing Analyst on the Web Solutions team, you will be responsible for digital marketing related tasks from end to end for our hospitality clients. Your job will be to define, develop research, implement, track, and analyze onsite SEO, local search, content marketing, and social media disciplines.  This job requires a deep knowledge of technical SEO elements, data analysis, content marketing, and social media strategy. We seek candidates with the ability to thrive in a fast-paced setting while engaging high-profile customers on a daily basis.   Responsibilities Perform SEO web development and ongoing campaign management tasks such as keyword research, website audits, competitor analysis, report preparation, optimizing metadata, 301 redirects, and backlink auditing. Fulfill additional tasks including optimizing local search directories, project managing content marketing strategies, and fulfilling social media deliverables. Prepare, analyze, and deliver web analytics reports. Partner with the copywriting team, development team, account management team, digital production team and other internal partners, to ensure holistic development and implementation of digital marketing projects. Interact directly with clients through both written and verbal communication, displaying knowledgeable confidence and skilled expertise. Manage own workload and ensure that deadlines are met, and all work is strategically sound and fully implemented. Basic Qualifications Basic Qualifications High School Diploma/ GED required. 1+ years of experience in a digital agency or digital marketing department for a brand or local business. Experience managing a portfolio of accounts and speaking to clients directly on the phone. Hands-on, tactical experience implementing SEO and digital marketing strategies and tactics. Experience using keyword research tools such as SEM Rush, Moz Analytics, and Google Search Console and experience analyzing data in Google Analytics. Additional Characteristics BA/BS degree or above. Fluent in Spanish a plus, but not required. Ability to work successfully in a team setting or independently. Excellent written, verbal communication and presentation skills. Ability to work successfully in a team setting or independently. Experience in working as part of a web development project team and performing SEO tasks to optimize metadata, content, and perform migration tasks from old to new website.                                                                                                                                                 CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://careers-travelclick.icims.com/jobs/2971/digital-marketing-analyst/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS   #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
May 03, 2019
 Full Stack Principal Architect  US-GA-Atlanta  Job ID     2019-3058 We are building the next generation of data products for our 30,000+ hospitality industry customers. We are looking for a Principal Architect to play a key role in shaping and executing on the vision for our data platforms, architecture, design, and development methodologies.   You have deep hands-on experience across multiple inter-connected disciplines including data engineering (ETL), data warehouse/dimensional modeling, and BI application design (front-end, back-end, middleware).  You are pragmatic, creative, and thrive on deploying performant, fault tolerant, and scalable solutions on microservice based frameworks such as Kubernetes/Docker.    You will oversee/mentor a small high performing team of data engineers and UIUX developers across a variety of projects/products.  This will entail defining development and deployment standards, effective communication with product teams and management, data analysis, and overall thought leadership/guidance.  You also have an appreciation for UIUX design principles and aesthetics for front end development to drive user adoption.    You are a constant and resourceful learner who is quick to evaluate and apply technologies that complement the overall vision.  You will drive innovation via R&D to continually improve our products and platforms.  As required, you will embrace and learn evolving areas of Analytics which includes Machine Learning which can further enhance our products and customer experience.  Responsibilities Define the end-to-end architecture and standards for our core data platforms, data engineering pipelines and U/IUX front end layer. Define a central Metadata layer which reflects the complex needs of our business units (Media, BI, Reservations) and is architected for performance and scale. Lead/Mentor team of data engineers and UI/UX developers and define standards for development and deployment methodologies. Directly assist with data analysis, design approach, functional mapping of business needs to data model and pipeline. Define standards for low latency data pipelines and ETL to ensure they are resilient, fault tolerant and within SLA. Continuously research evolving open source technologies and determine viability to further improve our products. Interface with product teams for data analysis and functional requirements. As needed enforce best practices and principles for Analytics (Charts, Filters, Data Visualizations). Work directly with Engineering teams and Project Management leads to ensure consistent delivery per the roadmap. Lead the design and development of the front end UI/UX tier (ReactJS, GraphQL). Familiarity with Linux, Git, Jenkins, and modern CI/CD pipelines. Basic Qualifications Basic Qualifications   Bachelor’s Degree required. 5+ years’ experience managing and mentoring engineering teams, working with business stakeholders, roadmap/project management. 5+ years deep hands on data delivery experience: Data dimension modeling Variety of databases platforms (RDMS, Columnar, NoSQL) Expert understanding of SQL, integration and complex data analysis Low latency complex data pipelines and ETL 3+ years’ experience with modern full stack development that includes: Front-end web frameworks such as React and API frameworks such as GraphQL Data Engineering pipelines for large scale DB such as Python/Airflow Kubernetes and Docker frameworks   Additional Characteristics Kafka and Lambda architecture experience a plus. Experience migrating legacy BI solutions to Open Source or Cloud based platforms a plus (GCP, AWS, Azure). Must have a collaborative attitude. Excellent communication and critical thinking/problem solving skills are essential. Efficient time management and ability to prioritize tasks are a must. Some travel may be required. Must be a voracious learner. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://careers-travelclick.icims.com/jobs/3058/full-stack-principal-architect/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-KG1 #DICE EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-GA-Atlanta J Full-Time
May 02, 2019
We build analytics SAAS solutions for 30,000+ hospitality customers globally.  We are looking for a strong technically savvy Sr. developer for our Oracle Business Intelligence.  Your focus will traverse the front-end Dashboards/UI, RPD and Metadata/Middleware as well as the Datawarehouse tier. You will work directly with our business and product teams to define ideal UI standards and know the basics of Dimensional Modeling and ETL design.  You will be able to diagnose issues across these tiers and communicate effectively to the relevant teams.  Your SQL skills will be strong, and you will be aware of performance and scalability aspects of the solution and be able to support it in Production.  As needed, you may need to assist define functional requirements for various Hospitality business domains.  As required, you may also be exposed to open source solutions for data pipelines and analytics.  This is a lead role that requires effective communication of concepts both business wise and technical as well as proper estimation and planning working with project management.  Ultimately, your success will be measured by how the product is used and adopted by our customers.  Responsibilities Collaborate across Product, UI/UX and Tech teams to define powerful data centric solutions Translate business and customer needs to well-designed Oracle BI (OBIEE 12c) Dashboards and Report content Responsible for requirements’ definition, analysis, scope and time estimation in addition to the development of reports and dashboards Develop well designed metadata (RPD) layer for performance and scalability Troubleshoot issues across all tiers (BI front end, RPD, Datawarehouse/SQL) Develop report and or templates using BI Publisher Identify and correct complex bugs and problems Knowledge of Linux and administration of OBIEE services and WebLogic   Basic Qualifications Basic Qualifications   Bachelor’s Degree in Computer Science or another relevant field 3+ years development experience Experience in development of reports, dashboards, and on demand reports in Oracle Business Intelligence (OBIEE 12c or 11g) Experience with OBIEE RPD/Metadata Understanding of functional requirements and UI/UX design for Dashboards, Filters, Tables, Charts and other BI Visualizations Experience required with SQL, PL/SQL and stored procedures Experience in ETL programming   Additional Characteristics Must have a collaborative attitude Ability to receive and follow through on creative input and direction from management team Excellent communication and critical thinking/problem solving skills are essential Efficient time management and ability to prioritize tasks are a must Some travel may be required Must be a voracious learner CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://careers-travelclick.icims.com/jobs/3057/senior-bi-developer/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-KG1 #DICE EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-GA-Atlanta Full-Time
May 01, 2019
The Vice President of Media Product role will be a key driving force behind our media solutions business. The position will generate continued profitable revenue growth by creating and implementing our product strategy and go-to-market approach as well as collaborating with the TravelClick global salesforce. The position entails leveraging best-in-class advertising strategies and technologies to produce high ROI results for TravelClick’s hospitality clients. Responsibilities Lead in developing and executing the overall product vision, strategy, and roadmap. Create compelling value propositions and go-to-market plans that achieve Media Solutions revenue and profit targets. Lead a team of field marketers to collaborate with the TravelClick salesforce to closes deals. Serve as a media thought leader that can devise, execute, and communicate a vision related to innovative media solutions for the hospitality industry. Basic Qualifications Basic Qualifications   BA/BS Degree required. 10+ years of experience working in digital advertising services and/or technology. Prior experience with ad networks, exchanges, DSP’s and/or programmatic platforms. Functional expertise in product development, product management, product marketing.   Additional Characteristics MBA preferred. Proven skills in building products with a market-oriented approach. Superb communicator, eloquent and compelling in front of employees, vendors, clients, and senior leaders, as a role model for the organization. Dynamic leader with proven ability to build, grow, and motivate teams. Strong track record of acquiring and retaining top talent. Successful operator in a sales driven culture, based on experience interacting with an account management organization. Customer centric mentality based on experience with a digital media agency/marketing services firm or digital ad tech. Data and analytically driven approach to building products. Action oriented, addressing challenges and opportunities proactively. Track record of delivering products and services that are consistently best-in-class, properly positioned against competition and an exceptional customer value. History of always acting with integrity and collaborating well with executive teams. Bright, quick, pro-active decision maker with strong people skills, who can adapt quickly to the company's operating environment and capture the trust and respect of colleagues at all levels. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS: https://careers-travelclick.icims.com/jobs/3029/vice-president-of-media-product/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Apply for this job online Email this job to a friend Share on your newsfeed Application FAQs Software Powered by iCIMS www.icims.com
TravelClick, Inc. US-NY-New York Full-Time
Apr 29, 2019
Manager of Core Digital Media Job Locations US-FL-Orlando Job ID 2019-3065 Category Digital Media Overview The Manager of Core Digital Media is responsible for leadership and management of the Core Media Campaign Management team. This team is responsible for all Core-level client relationships in North America under the TravelClick Digital Media offering sold through the Americas sales teams.  You will be supported by a team of MCMs that own the individual account relationships and performance management. This role reports into the Senior Director of Digital Media Operations.  Your primary responsibility is to support the team through training, development and growth, process refinements, escalations, assistance in client facing meetings, partnering with vendors and digital innovation.   In this role, you are expected to become an expert at the entire client life-cycle process; from creating a strategic plan, activating a new digital media campaign, through the ongoing campaign management.  You must be able to advise and consult on all aspects of the day-to-day management and offer strategic guidance for any clients at risk.  Growth and retention of the Core client portfolio is a main priority as well as creating trusting relationships with the internal teams we leverage to exceed client and TravelClick expectations.   It will be important for you to build close relationships with inter and intra departmental managers to facilitate process and expedite requests.  Must be a subject matter expert in digital marketing so that you can help support the groups’ initiatives and drive the business forward. Responsibilities Responsible for providing Leadership and Management oversight of all aspects of the Media Campaign Management team Responsible for staffing and forecasting future needs to support Media Campaign Management and Media department growth Ensures team is aware of performance expectations and goals; monitors and manages team to achieve those expectations and goals Responsible for assuring correct structure within the department and continued assessment and elevation of staff knowledge, productivity and professionalism Assign new accounts to team to ensure balanced workload, pairing resource (subject matter expertise) with client digital marketing sophistication Responsible for on-going monitoring and evaluation of the Campaign Management processes and results to ensure maximum efficiency and productivity within the team Prioritize issues and enhancement requests for self and team, to maintain satisfied customers without losing focus on the big picture and long-term strategy Coach team to develop in-depth understanding of client needs and how to add value and delight customers at every opportunity Monitor and manage quality of deliverables through quality spot checks and setting and managing to high expectations of quality deliverables by the team members Responsible for overseeing and ensuring the team establishes and maintains productive relationships with the Advertising Operations Managers, Reporting, Creative, Account Management, and other key internal relationships Ensures training and mentoring programs are in place and facilitated regularly and effectively Collaborates with other Media leaders to ensure smooth and profitable operations across the department and deliver excellent customer service Remains up-to-date on digital media and travel industry offerings and knowledge through various sources and assesses the potential impact of industry events/trends on the business Support team members with client escalations Partner with our vendors to continue driving digital media innovation Key Performance Indicators (KPI’s) to monitor success: Campaign ROAS Campaign profitability Campaign pacing Renewal Rate Upsell /Cross Sell; Maximizing the number of TC Products utilized by client for a holistic experience Client retention Team achievement of all KPI’s Basic Qualifications Basic Qualifications High School Diploma/GED required A minimum of 2-3+ years’ experience in paid search or display advertising (managing/onboarding client campaigns) A minimum of 1-year experience in managing teams Experience with Search Ads 360 (DoubleClick Search), Display and Video 360 (DoubleClick Bid Manager), Google Campaign Manager (DoubleClick Campaign Manager), Google Ads (Google AdWords), Bing Strong knowledge in MS Office, with an expertise in MS Excel (intermediate) Experience presenting data to clients of various levels and various degrees of digital knowledge Understanding of digital industry and media planning Additional Characteristics Bachelor’s Degree preferred Experience with Facebook Ads and LinkedIn Ads Project management experience a plus Hotel experience is a plus Strong analytical and problem-solving skills Strong communication and interpersonal skills are required Demonstrated ability to contribute to upfront media strategies Detail oriented, well organized, and ability to multi-task in a results-oriented business environment Keywords: PPC, SEM, Pay Per Click, Search Engine Marketing, Search Marketing, Digital Media, Digital Marketing, Paid Search, Online Marketing, PPC Manager, SEM Manager, Digital Media Manager, Digital Marketing Manager, Paid Search Manager, Search Marketing Manager, PPC Strategist, SEM Strategist, Digital Media Strategist, Digital Marketing Strategist, Paid Search Strategist, Search Marketing Strategist, PPC Specialist, SEM Specialist, Digital Media Specialist, Digital Marketing Specialist, Paid Search Specialist, Search Marketing Specialist, PPC Analyst, SEM Analyst, Digital Media Analyst, Digital Marketing Analyst, Paid Search Analyst, Search Marketing Analyst   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://careers-travelclick.icims.com/jobs/3065/manager-of-core-digital-media/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-JA2   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Apr 26, 2019
Director of Key Account Management Job Locations US-FL-Orlando Job ID 2019-3044 Category Customer Experience Overview The Director of Key Account Management will oversee the Account Management Team comprised of at  Account Managers who serve as primary contacts customers. This team is responsible for understanding client needs, delivering targeted advice/solutions, achieving client ROI objectives and maximizing TravelClick revenue. This account management team serves as the day-to-day primary point of contact with key client decision-makers, ensuring the development and implementation of strategies, projects, campaigns, growth opportunities and retention efforts (pre-empts, RFPs).  This position will become personally involved with more senior decision-makers at the largest accounts in the TravelClick client portfolio.  The Director will own this account portfolio but work in lockstep with senior product line leaders, sales leaders and operations leaders to manage the relationship, ensure complex requirements are delivered, negotiate business outcomes, address escalations and prepare innovative growth and retention strategies. A critical component of managing this team is to establish the specific definition and needs of the Key Account Team and formulate a team structure to support and deliver against it. Understanding individual client requirements is necessary to evaluate the need for specialist or generalist talent, economics of dedicated resources (and associated client pricing/reimbursement models), and unique delivery needs based on combinations of solutions provided.  The Director will be the development and continual refinement of this model. The Director will be goaled on meeting high levels of client satisfaction, retention and account growth. Responsibilities Manage a broad and diverse team of Account Managers responsible for assessing client needs and objectives, developing account plans and managing day-to-day needs. Plan and implement cross-departmental assessment of Enterprise accounts to define and segment based on unique client needs; Build-out projects and services to support effective delivery in this segment, improve performance through satisfaction levels, retention rates and account growth. Ensure long term scalability and anticipate future needs for the team in conjunction with other account management leaders. Determine and share best practices across the Sales, Marketing, Product, Operations and Account Management Teams to create an account management model that differentiates TravelClick from its competition. Ensure all staff has the skill sets/talent necessary to consult with clients and ensure superior account management across various solutions. Ensure staff are trained on new technologies and industry best practices for support of digital agency services and other leading TC solutions. Provide account leadership including coordination of internal analytical and product resources to deliver on client’s needs and expectations. Maintain a strong account team through optimum selection, training and development, appraisal and motivational techniques.  Maintain a high level of organization flexibility through employee and career path development. Continually optimize account management procedures within the department and between other departments to ensure the timeliness and quality account management. Basic Qualifications Basic Qualifications   High School Diploma/GED required. 5+  years of Customer engagement experience. 5+ years in account management or relationship management experience for companies providing eCommerce or distribution services in B2B services sector and / or hotel industry. 5+ years’ experience leading a diverse team of direct reports (remote and centralized) is required. 2+ years of Hospitality or travel industry experience required Must be able to travel up to 25% of the time Additional Characteristics Bachelor’s degree or master’s degree preferred. Demonstrated ability in ensure achievement of client objectives and company financial objectives through understanding of client needs. Directing internal product and operations teams to fulfill client objectives.  Excellent communication skills with the ability to effectively interface with all levels and departments (internal and external) on a formal, informal, written and verbal basis. Strong overall business and people skills, including planning, presentation skills and business acumen. Exceptional relationship management and account management skills required; strong negotiating skills and escalation management are critical. Excellent analytical, problems solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions. Experience with the development of key personnel to ensure employee satisfaction, retention and career growth.   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://careers-travelclick.icims.com/jobs/3044/director-of-key-account-management/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-TCCM1   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Apr 26, 2019
Product Analyst - Reservations Solutions Job Locations US-NY-New York Job ID 2019-3042 Category Product Overview We are looking for a dynamic and experienced product leader to help us continue to grow.  The Business Analyst will work directly with the Product Lead in leading new product growth initiatives to help our customers and our management team drive profits via increased conversion, revenue and quality. The BA will be responsible for working with clients, business stakeholders, and technology to gather requirements and to create business requirement specifications meeting client needs and company growth goals.  The Product Analyst will be engaged through the full software development lifecycle, collaborating with technology teams to establish the technical vision and analyzing the impact of change in requirements, providing business need mentorship to the technical team in functional design definition, and in providing subject matter expertise to testing, training, and service delivery teams.  The Product Analyst will also provide subject matter expertise; assist in usage of the product, and support of day to day product needs.  This leader will help build and grow our organization. Responsibilities Author business requirements and support product development during full development cycle, including: Client meetings to define business requirements and evaluation of system usage Work closely with development on functional design and usability of design ensuring adherence of requirements through build Work closely with testing department on test cases review to insure business cases are covered during quality control process Work with service and delivery teams including Account Management, Training, Implementations, and Customer Care to ensure readiness to support new product developments Conduct periodic review of all product materials (User Guides, course materials) Maintain expert level of knowledge on selected TravelClick products to internal and external clients Analyze performance data to identify improvement opportunities Maintain knowledge of new releases and acquire feedback on clients on progress and product acceptance Support client documentation updates as needed Knowledge of all interfaces and identify the impact of changes to the internal and client audience Perform other duties as assigned Basic Qualifications Basic Qualifications   Bachelor’s Degree required 2-4 years of Business Analyst, Product Analyst or other relevant experience Understanding of system development life cycle methodology Additional Characteristics Ability to accommodate change and adapt accordingly Ability to work with minimum supervision Demonstrates very strong analytical and problem-solving skills Effective time management skills is required Experience in Hospitality or similar industry is preferred - not required Must be detail oriented, organized, thorough, and have extremely high respect for quality control Proven ability to manage multiple project tracks & teams and the ability to interact with stakeholders at all levels Strong communication skills, internally & externally, with ability to be the communication bridge between business and technical teams   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION PROCESS:  https://careers-travelclick.icims.com/jobs/3042/product-analyst---reservations-solutions/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #DICE #LI-KG1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York Full-Time