TravelClick, Inc.

Come Work & Grow with Us!

Join our outstanding global team and take your career to new
heights at TravelClick. Become an integral part of our important mission to help more than 25,000 customers around the globe make better business decisions and to know, acquire, convert and retain guests. Help us to continuously improve our award-winning suite
​of solutions, provide better insights through our unique data and improve results for our hotel customers.
 
Whether you work from one of our offices across the globe or remotely, at TravelClick you will be challenged to achieve things you never thought possible.

​Work with a team of innovators and like-minded results-oriented team members in the exciting hospitality industry. Thrive in a truly global environment and collaborate within a supportive culture with a team that cares about you, your unique skills and goals for the future.

At TravelClick, we are always looking for smart, energetic and hardworking people to join our team. We guarantee you’ll be challenged, grow and meet people from across the globe. It won’t always be easy but it will be fun and rewarding. And if you are
​like us, you wouldn’t want it any other way.​

Jul 23, 2019
The Business Analyst will be work with the Director of Infrastructure Program Management to manage the project portfolio for the Technology Operations organization.  This includes performing technical assessments of new technology projects as well as existing processes and procedures.  An understanding of technology infrastructure will be important in this role; however, the business analysis skillset is key.   The successful candidate will be detail oriented, highly motivated and eager to learn new technologies.  A large part of this role will be to assist in ensuring that all initiatives are accurately defined, tracked and implemented, so an understanding of basic project management principles and philosophies is required. Responsibilities Assist with the management of technology projects from conception through completion Developing project plans and requirements documentation (business and functional) Work through issues with competing resources and priorities Facilitate technology discussions between multiple diverse and cross-functional teams Lead reviews of existing processes and procedures and identifying areas of improvement Monitoring and reporting on the deliverables for multiple initiatives Creating and delivering program reporting at the team and executive letter Basic Qualifications Basic Qualifications High School/GED required 3+ years of experience in a Business Analyst/Business Systems Analyst role Experience with multiple project management methodologies and requirement gathering techniques Understanding of technology infrastructure ecosystems Competency using project management tools Additional Characteristics BA or BS degree preferred CAPM or PMI-PBA preferred Strong analytical and conceptual thinking skills Excellent planning, organizational and time management skills Experience working in a cloud-based ecosystem (GCP, AWS, Azure, etc,) Technology operations experience (support, NOC, system administration, etc.) Understanding of server architecture (On-Prem, VM, etc.) Understanding of network technology concepts and usage CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://careers-travelclick.icims.com/jobs/3238/technology-operations--business-analyst/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS&mobile=false&width=960&height=500&bga=true&needsRedirect=false&jan1offset=-480&jun1offset=-420 #LI-KG1 #DICE EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Jul 22, 2019
TravelClick, an Amadeus company, is seeking a motivated individual to fill an Information Security Operator internship position. This role will help maintain and extend our high standard of security in a rapidly changing, fast paced environment. You will be working cross functionally at all levels across the enterprise to ensure we build and maintain our security posture from day one and follow best practices to deliver the peace of mind our customers depend on. This role will be both broad and deep, requiring individuals to quickly acquire technical and process knowledge. The Information Security Operator will be a primary contributor to the TravelClick security team. The Information Security Operator will be responsible for safeguarding TravelClick networks, systems and applications as well as testing those controls. You will be exposed to several technical areas of Information Security from SOC operations, Incident Response, Penetration Testing, Vulnerability Management This individual will be given the opportunity to strengthen their skills in information security while gaining real-world experience with an innovative company. This role will require the individual to be on-site at our Orlando office 80% of their paid time. The expected average contribution is approximately 20 hours per week with flexibility for other obligations. Responsibilities Conduct vulnerability assessments using tools such as Nessus or Qualys. Monitor, assess and respond to IDS/IPS and SIEM alerts. Monitor and analyze relevant vulnerability announcements and recommend appropriate actions. Perform web application or network-based penetration tests. Conduct Computer Incident Response Team (CIRT) activities, including forensic analysis and review and assessment of security events and logs via sophisticated security/event management tools. Implement and support network defense, identification/authentication/access control, data protection mechanisms, and data transfer mechanisms. Develop threat models and security risk assessments, and recommend mitigations and countermeasures to address risks, vulnerabilities and threats. Review and validate security documentation, including the system security requirements definition and System Security Plans. Other duties as assigned. Basic Qualifications Basic Qualifications Actively seeking a STEM degree. Knowledge of networking technologies, protocols, topologies and the OSI Model. Experience with programming or scripting languages (e.g. Python, Ruby, Perl, Java, C) Experience with basic systems administration of a server platform. Additional Characteristics Strong written and verbal communication skills. Motivated self-starter with the ability to independently learn new skills or technologies. Detail oriented, well organized and ability to multi-task in a results-oriented environment. Ability to learn how to implement security controls in Linux and Windows. Ability to learn major web application stacks and technologies. Participation in CTFs or similar cyber security challenges/competitions strongly preferred. Technical Certifications such as Security+, Network+, CCNA, etc… preferred but not required. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:   https://careers-travelclick.icims.com/jobs/3292/information-security-operator--internship/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Intern
Jul 18, 2019
 Order Management Specialist US-IL-Schaumburg  Job ID     2019-3248 This individual is responsible for various order management administrative functions that include but not exclusive to: product order audits and order processing. This individual should be ensuring that signed contracts are accurate and adhere to standards set forth by Product, Legal and Finance teams, before entering into various fulfillment systems including Oracle, Zuora, and Insite.   Team members are responsible for processing orders in a timely and accurate manner; adhering to defined time and quality SLA’s, rejecting orders that do not meet quality standards; and handing off completed orders to applicable fulfillment teams. Responsibilities Follow Standard Operating Procedures and work collaboratively with other departments to ensure Order Management timelines and quality of work meet or exceed Service Level Agreements Maintain awareness of special promotions by product and ensure contracts are correctly submitted and processed based on promotion requirements Troubleshoot contract issues and work with Product, Legal, Billing and Finance departments when questions arise Communicate system issues with the Tech team and work together to drive resolution Prioritize workload to meet defined deadlines Manage handoff of approved orders to appropriate implementations teams Participate and collaborate with the team during process discussions Basic Qualifications Basic Qualifications   High school diploma/GED required 1+ years’ experience in Order Management, Contract Entry or Billing process and procedures Report generation, data collection systems and analysis techniques Knowledge of Microsoft Office products including Word, Excel and Outlook (beginner) Additional Characteristics   Excellent analytical, problems solving and troubleshooting skills Ability to define problems, collect data, establish facts and draw conclusions Experience working with Salesforce.com or other sales management software Experience working with Oracle and/or Zuora is a plus Detail oriented , well organized, and ability to multi-task in a results-oriented business environment Excellent communication skills on a formal, informal, written and verbal basis to all levels and departments Ability to effectively communicate issues and errors to peers for issue resolution Possess an outgoing, positive attitude with strong work ethic and able to perform in a fast-paced environment Ability to work independently and seek required information in order to fulfill job requirements Familiarity with the hospitality or travel industry a plus   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3248/order-management-specialist/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Note to Applicants IMPORTANT: We contact all applicants via email throughout the hiring process. It is recommended that you add iCIMS (@agents.icims.com) to your Approved/Safe Sender list to ensure that our emails are properly delivered to your inbox and not marked as spam. Please click  here  for instructions on whitelisting iCIMS. 
TravelClick, Inc. US-IL-Schaumburg Full-Time
Jul 17, 2019
TravelClick is seeking an enthusiastic, self-starter for a role at the front line of our sales organization that is critical to our company’s success—cultivating customer relationships. We’re looking for an individual who is a results-driven, ambitious entrepreneur who excels with autonomy and strives to make an impact. The ideal candidate must be a strong strategic thinker, highly organized, able to thrive in a fast paced, team oriented environment and have a passion for sales and the hotel industry. As the “face” of TravelClick, the Director of Sales for North Carolina will be responsible for securing new business, as well as maintaining and growing business with existing customers. This individual will be responsible for executing sales strategies and plans while maximizing every sales opportunity to achieve targeted revenue goals within an assigned territory. Responsibilities • Develop and implement successful sales and marketing strategies to meet and/or exceed sales plan • Review and analyze market data to develop and implement own business plan; utilize company resources to maximize sales effectiveness • Accountable for individual (new and renewal) sales goals for designated territory • Perform analysis of prospects’ business and design solutions that best meet customer needs • Employ strategic thinking to identify new opportunities and initiate relationships with potential customers • Utilize consultative sales approach—ask relevant questions to uncover needs, identify barriers and overcome objections • Develop and maintain pipeline according to division prospecting requirements, and provide clear and accurate reporting of sales outcomes and activities • Maintain and build rapport with customers and prospects to formulate strong, long term business relationships built on trust • Prepare and deliver compelling sales presentations and coordinate and drive development of sales proposals • Coordinate processes with internal, external and/or third parties when necessary • Lead negotiation of prices and contracts, and understand legal ramification of contracts • Establish thorough knowledge of TravelClick’s product and service offering, pricing structure, contract management parameters, policies and procedures • Participate in regular structured sales and business training programs to improve sales performance • Develop and maintain a heightened awareness of industry dynamics, emerging opportunities and competitive trends • Identify and capture trends and communicate findings to senior leadership   Basic Qualifications Basic Qualifications HS or GED required Minimum of 5 years of sales experience with a proven track record of success Familiarity with sales processes and systems Knowledge of MS PowerPoint, Word, Excel, and Outlook is required (Intermediate) 75% travel required Additional Characteristics Bachelor’s Degree preferred Detail oriented, well organized, and ability to multi-task in a results-oriented environment Ability to quickly assimilate and learn new products and systems Demonstrate a strong skill set, including: presentation (in various settings: one-on-one, group, team), analytical and problem-solving, interpersonal and relationship-building, negotiation, time management Strong communication skills, both written and verbal, with all levels of customer and TravelClick management within a client and TravelClick’s organization Strong understanding of customer dynamics and relationship management Leadership potential—ability and interest to grow into leadership role Business-to-business experience preferred Experience with TravelClick products Hotel industry preferred Knowledge of Salesforce.com preferred Conceptual knowledge of GDS and reservations processing a plus CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3260/director-of-sales---north-carolina/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS LI-TCCM1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. Remote Full-Time
Jul 17, 2019
The Junior Web Project Manager (Bilingual – Spanish) provides leadership, guidance, and direction to the team implementing websites, Web Developers, Web Designers and SEO. They are client-facing and manage the project independently. Junior Web Project Managers (Bilingual – Spanish) develop project plans, timelines and other project documentation and advert clients and internal stakeholders of any risks or constraints. They prepare briefs for other team members and prepare and hold meetings internally and externally. They must be able to identify and correct poor-quality products and errors. A Junior Web Project Manager (Bilingual – Spanish) has experience with the technical aspects of web design. They have a basic understanding of the purpose of programming languages such as HTML, CSS, and other relevant coding languages; they must also be familiar with a Design process, have a basic understanding of UX and Usability and Design tools and a basic knowledge of SEO. A bachelor’s degree in a related field is preferred, as well as relevant experience. Junior Web Project Managers (Bilingual – Spanish) have excellent communication skills and are expected to manage internal and external stakeholders effectively.  Fluency in Spanish preferred if working with Latin American region.  A Junior Web Project Manager (Bilingual – Spanish) is able to handle Group sites and High Value clients. They have a positive attitude and assist other team members when required and have sufficient knowledge to make proposals to process changes. Responsibilities   Functional Description Performs the overall day-to-day management of multiple projects to ensure that project objectives are achieved within time/cost/quality constraints. Responsible for project documentation Manage project scope and change control and escalate issues where necessary. Liaise with internal teams and external partners in relation to the project. Lead and motivates the project team Facilitate project meetings Take responsibility for overall progress and use of resources Ensure project objectives are understood and met Ensure all groups are adequately consulted and are satisfied with each deliverable as it effects their specialist area Manage multiple projects simultaneously Basic Qualifications Basic Qualifications High School Diploma/GED required 1-3 years of relevant experience as a Project Manager Must be bilingual in Spanish Additional Characteristics Bachelor’s Degree preferred Experience in managing web projects Experience in a client-facing role Experience with Content Management Systems Highly organized and able to work independently Able to work on several projects at a time Able to prioritize Able to influence people Knowledge of SEO Knowledge of HTML and CSS Knowledge of Design principles, Usability, UX, etc Microsoft Office and Google Docs Excellent attention to detail Excellent communication skills, both internally and externally Open to learning and looks for opportunities to grow   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3249/junior-web-project-manager-%28bilingual-%e2%80%93-spanish%29/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Jul 17, 2019
  US-IL-Schaumburg Job ID 2019-3217 We are looking for a top caliber Network Engineer to join our Technology Operations team. This position will be responsible for assisting the team in support of scalable enterprise network designs, solutions, policies, and recommendations in partnership with the TravelClick Infrastructure Architecture group. The right individual will also play a key role in identifying, researching, evaluating and recommending both network tools and emerging network technologies Responsibilities Maintains TravelClick’s global data and voice network architecture. Monitors uptime availability, capacity and performance to meet and exceed our business Service Level Agreements (SLA’s). Support fault tolerant and highly available networks providing 99.999% uptime. Support and management of the Internet/WAN/LAN/WLAN, Voice and Network Security supporting all data centers and corporate offices. Responsible for ensuring that our Network/Systems security guidelines adhere to CISP and PCI compliance standards. Conducts periodic security audits, risk assessments, penetration and high availability testing across all TravelClick sites and datacenters. Responsible for Change Management and Incident Management for Network infrastructure. Provide project oversight and technical leadership in satisfying implementation milestones. Establish requirements, perform needs assessments and proposal development. Maintain overall inventory of network devices to allow for tracking of service dependencies, maintenance contracts and device service life. Develop inventory of network circuits, maintain provider relationships, establish escalation process and manage overall terms and costs. Work rotational shifts and occasional change windows during evenings and weekends. Provides emergency on-call support on a rotating schedule. Basic Qualifications Basic Qualifications     Bachelor of Science (BS) in Computer Science, Information Systems or equivalent experience. 3+  years of experience with: Network and security design, implementation and support in 24/7/365 environments running multi-tiered applications. Service provider or enterprise class Cisco routers (ASR100x/39xx/29xx), switches (Nexus 5000/6509E/3750/3560/2900). Service provider or enterprise class network firewalls (Cisco ASAs, Juniper, Checkpoint or Palo Alto). BGP, EIGRP, OSPF & HSRP protocols. SVI, STP/PVST/RPVST, vPC/vDC, Port Channels, Ether Channels etc. 1+ years of experience with: F5 application Load balancers - LTMs (SLB), Citrix Netscaler or similar network / traffic load balancers. Experience with Network management systems experience any of:  Solarwinds, Orion, Ciscoworks, HP Openview or other similar products. Network management tools any of: Cacti, MRTG, Rancid or other similar products. Additional Characteristics Networking Certifications: CCIE, CCNP, or CCSP (Preferred). Experience with Sourcefire, Juniper, or Cisco IPS/IDS security information and event. management systems, vulnerability scanners, AAA, RADIUS/TACACS+. Experience working in high availability, high transactional, E-commerce or similar environments. Operational experience with security issues and access control mechanisms to prevent unauthorized access. Experience with network scanning or capture tools such as Nessus, Retina, Wireshark, etc. Experience with multicast, anycast. In-depth knowledge of TCP/IP fundamentals including IPv4 and IPv6. Experience with firewall/router/IPS log analysis. Strong troubleshooting skills (network device (L2/L3/L4) and systems level). Thorough understanding of network security aspects, common problems and solutions (ACLs, firewall filtering, IPSec VPN tunnels and Remote access IPSEC/SSL VPNs). Thorough understanding of DNS, and DHCP. Experience with standard network change management and configuration policies. Thorough understanding of Quality of Service in a Cisco L2/L3 environment. Experienced with the design and implementation of video over IP conferencing systems - Cisco, Polycom, Lifesize. Cisco ASR, ISR, Nexus, UCS product line. (Preferred) Cisco Wireless LAN Controllers, Access Points and Cisco Meraki wireless platform. (Preferred) Scripting in Perl/Bash. Experience with Operating Systems- Linux, UNIX, and Windows etc. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3217/network-engineer/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS&mobile=false&width=960&height=500&bga=true&needsRedirect=false&jan1offset=-480&jun1offset=-420 #LI-KG1 #DICE EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Note to Applicants IMPORTANT: We contact all applicants via email throughout the hiring process. It is recommended that you add iCIMS (@agents.icims.com) to your Approved/Safe Sender list to ensure that our emails are properly delivered to your inbox and not marked as spam. Please click  here  for instructions on whitelisting iCIMS. 
TravelClick, Inc. US-IL-Schaumburg Full-Time
Jul 02, 2019
Director, Product Development/Management Job Locations US-NY-New York Job ID 2019-3182 Category Product Overview Are you looking to own product development from inception to launch? Do you have a passion for cutting-edge products and solutions? Do you want to join a world class team and contribute to our continued success? The Director of Product Management will drive innovation and lead the team responsible for building uniquely differentiating capabilities   We are looking for a great leader who is fearless about picking up new technologies, can take on complex problems, and can play a significant role in transforming and revolutionizing our platforms to drive significant growth.    You will be responsible not only for roadmaps across multiple business critical systems; but also, for working with a world class team to develop industry leading ideas and to turn these ideas into live products. You and your team will be responsible for crafting the vision, defining and defending product roadmaps, and driving those roadmaps from business requirements through post-launch analytical analysis to determine if success metrics are met. Responsibilities Own the product vision for your area. Ensure that it aligns with the overall product and company vision. Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going Lead cross-functional teams to develop roadmaps, create product definitions, establish milestones and manage the implementation and evolution of the product development cycle. Collaborate across teams. The Director plays a critical role in creating alignment between teams and stakeholders. Drive continual product improvements and inform the product roadmap with new ideas based on ongoing customer research, market/competitive analysis, and product performance Identify new key performance indicators and monitor those KPIs Work closely with operational, marketing, and sales teams to understand their needs and incorporate them into the broader set of requirements Clearly communicate product plans, benefits and results Partner with engineering to drive technical projects and provide leadership in an Agile development process, setting scope, prioritizing features & stories, managing daily progress, and defining acceptance criteria Collaborate with other Product Managers, UX/UI Designers and Engineering teams to drive successful integrations across products Basic Qualifications Basic Qualifications: Bachelor’s Degree required.  5-7+ years’ experience in Product Management, Product Marketing, Consulting or Strategy Experience launching products across multiple platforms. Experience defining product vision by producing clear product requirements, user stories and architecture diagrams. Experience communicating in-depth with engineering staff and leaders about implications and trade-offs of decisions. Additional Characteristics: MBA is a plus, but not required. Confident leader with relentless focus on results and outcomes, ability to develop a vision and strategy, influence leadership to support that vision and execute that vision. Motivated self-starter with a proven track record of taking products to market from idea conception to launch in a fast-paced environment. Exceptional communication and leadership skills and proven ability to mobilize resources, as well as inspire and lead across distributed and cross-functional teams. Strong analytic skills and ability to consume complex information develop recommendations, and secure resources needed to achieve business results. Conversely, ability to work with resources at hand, and prioritize highest impact programs to achieve results. Tenacity, determination and desire to win. Experience working in a sales-driven, client-facing organization is a plus. Travel Industry experience preferred, not required. Proven ability to prioritize and delegate. #LI-KG1 #DICE CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3182/director%2c-product-development-management/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York Full-Time
Jul 02, 2019
Product Specialist, L2 GMS Job Locations US-FL-Orlando Job ID 2019-3225 Category Other Overview We are looking for a passionate, driven individual to join our team in a technical role as Product Specialist, L2 GMS. This person will be responsible for talking to our internal GMS Implementations, Strategy, Customer Care and Development Teams, analyze and understand the issues, debugging any issues and escalating to the GMS L3 Team or walking the case owner through the resolution. You will get the opportunity to learn about a variety of hospitality systems including  PMS, CRS, Spa, Golf, and Food & Beverage.  You will also get to learn all aspects of our system.  An understanding of email marketing best practices, HTML coding, and some hospitality industry property management systems is a plus. Responsibilities Review/debug issues reported within the GMS platform as a level 2 support contact. We'll count on your excellent communications and organization skills to liaise with GMS Team Members and Key Stakeholders to work out real and perceived issues and making sure that everyone is satisfied. You'll help to solve problems as they occur in our production systems and help support staff with technical inquiries. This is a very dynamic position, requiring the ability to stay on top of several projects simultaneously. Escalate issues to the GMS Development Team and make connections between issues. Assist Client Services with JavaScript, CSS and HTML Coding. Aid in creating documentation and problem-solving SOP’s for Client Services. Provide feedback to the development team around potential customer enhancements. Consult with and assist customers in HTML newsletter assembly and responsive email campaign generation. Assist development team in filing and resolution of other bugs and/or issues as needed. Basic Qualifications Basic Qualifications High School Diploma/GED required. 2-4 years of experience working in client facing-technology as a business analyst or system analyst. Knowledge of travel and hospitality distribution systems. Familiar working with teams in different time zones. Advanced knowledge of Microsoft Excel and PowerPoint. Advanced knowledge of HTML/CSS. Working knowledge of JavaScript. Additional Characteristics Bachelor’s degree preferred. Strong written and oral communication skills. Ability to quickly learn company processes and technology. Problem solving and structured analysis skills. Business-client oriented mind-set with strong attention to detail and follow-up. Self-starter - ability to manage tasks independently and with minimal supervision. Solution-oriented problem solver - ability to solve day-to-day problems. Ability to work across multiple tickets and level 2 tasks with changing deadlines and priorities in an environment with frequent interruptions. Must have a collaborative attitude and ability to take initiative to explore existing current state architecture and business processes. Candidate must have the ability to adapt to new products/solutions if needed. Candidate must be able to own a task to completion with minimal direction from management. Ability to multi-task and push forward multiple issue resolution simultaneously. Excellent communication and critical thinking/problem solving skills are essential. Efficient time management and ability to prioritize tasks are a must. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3225/product-specialist%2c-l2-gms/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS   EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Jun 25, 2019
This Product Analyst will support go-to-market activities for three Product Lines with the goal of raising awareness and adoption of new features and functionality amongst our client base. This analyst will learn the ins and outs of three TravelClick Product lines, working with an experienced team and leadership. This role offers unique exposure to the leadership of Operations, Product Development, Technology, Sales and Marketing departments. It is an ideal entry point to Product Management and Product Marketing for a candidate who is looking to work in a fast-paced technology environment. Responsibilities Create new tools and initiatives to drive awareness and adoption of new features & functionality amongst our current client base with the aim of making our platform stickier and increasing client retention Maintain knowledge of new releases and acquire feedback from clients on progress and product acceptance Create client-facing presentations, case studies and other artifacts that demonstrate the value of our solutions and product enhancements Help organize various summits throughout the year for industry influencers, top clients and prospects meant to drive new leads to our sales teams Work with our team of designers to create prototypes that highlight our integrated solutions for marquee client pitches Draft client communications and support our Product Managers in leading training webinars to increase adoption of new features Partner with our Connectivity Team to build and lead through the execution of go-to-market plans for all product launches surrounding new connections and partnerships Assist with running and collecting feedback on beta tests for new features to ensure maximum usability for our customer base For all efforts, establish success metrics and maintain tracking and analysis on project outcomes Basic Qualifications Basic Qualifications Bachelor’s Degree required Additional Characteristics Proficiency in Microsoft Excel and PowerPoint Excellent written communication skills Must be able to analyze and synthesize information to make decisions and to develop actionable strategic plans Strong relationship skills A proven project manager with experience in a rigorous, results-driven environment. Self-starter, takes full ownership and accountability over responsibilities High-energy, self-motivated and passionate #LI-KG1 CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3224/product-marketing-analyst%2c-reservations-and-gms/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York Full-Time
Jun 10, 2019
Welcome page Returning Candidate? Log back in! Senior Web Analyst Job Locations US-FL-Orlando Job ID 2019-3148 Category Digital Media Overview As a Senior Web Analyst, you will be responsible for ensuring all website and media tracking is implemented and functioning correctly for websites built by TravelClick and/or our digital media clients.  Your job will be to implement analytics and troubleshoot problems to ensure configuration is correct, data is accurate, and timely reporting is established within the deliverables across those associated products.   This job requires a deep understanding of analytics platforms (particularly Google Analytics and Google Tag Manager), tracking best practices, data analysis, and eCommerce conversion optimization. It also requires an extreme attention to detail along with the ability to thrive in a fast-paced setting. Responsibilities Implement and test Google Analytics pageview and ecommerce tracking code for all customer websites and iHotelier booking engines. Serve as an analytics subject matter expert, establishing best practices, updating relevant stakeholders on new trends and technologies, providing training to other departments, representing needs in new product development, and resolving analytic installation and reporting errors. Work in close collaboration with other web analytics stakeholders to ensure best practices are established, followed, and implemented across products. Create standardized, time sensitive, automated reports for distribution to key client stakeholders. Perform in-depth analysis as requested around KPI’s, visitor performance, campaigns, and cross-channel performance. Suggest enhancements to the product that will improve its stability and ability to be supported. Lead project to migrate old analytics code to newer versions and assist with migrating existing tracking code implementations to Google Tag Manager. Monitor trends of key performance indicators for web clients and work closely with Digital Marketing team to identify potential tracking issues and/or websites that require additional optimization. Basic Qualifications Basic Qualifications High School Diploma/GED required. 3+ years of hands-on experience in web analytics.  Proficiency in Google Analytics and Google Tag Manager. Experience using Microsoft Office Suite, with a strong working knowledge of Excel (intermediate). Additional Characteristics BA/BS Degree preferred. Experience in advanced web analytics methodologies, such as experimentation and A/B testing, competitive analysis, event tracking, and conversion funnels. Knowledge and familiarity with digital marketing disciplines such as: Online Media, SEO, Email Marketing, Social Media, etc. Knowledge of JavaScript and HTML coding. Excellent customer-facing skills, including ability for organized and timely updates, empathy, and ability to communicate with customers on complex issues via phone or email. Strong analytical skills and a capacity for creative problem-solving. Ability to work independently, to organize and prioritize multiple project responsibilities, and to produce quality work under deadline pressure.   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3148/senior-web-analyst/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS   #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time
Jun 10, 2019
Senior Financial Analyst, FP&A Job Locations US-NY-New York Job ID 2019-3110 Category Finance & Accounting Overview The Senior Financial Analyst, FP&A will work on financial planning and analysis for TravelClick and individual product lines.  Will work closely with members of the finance organization to support critical financial analysis for the CEO, CFO and Board. We are a fast paced, mid-sized software and data company so position will have exposure to senior management and a variety of interesting business challenges. Responsibilities Financial Analysis   Review, track and analyze key financial metrics for the company and individual product lines Work on bi- weekly Sales and Revenue forecast by product; demonstrating variances vs. previous forecast, plan and prior year Provide Director and Vice President with key financial information for regular SLT meetings   Help manage product operating costs, including headcount related costs and technology spend  Assist Senior Leaders with any updates to Business Unit on progress made and/or key learning’s, status updates in their respective business areas  Annual Plan Process Help manage the annual plan process for overall company as well as specific product P&L’s  Adhoc projects Deep dives on key performance metrics Opportunities to support key Business Unit activities Analyze Key product investment impacts/ returns Special projects from Vice President of FP&A Basic Qualifications Basic Qualifications Bachelor’s Degree in Finance or Related Field 2+ years of prior finance work experience Knowledge of Excel and other MS office products (Intermediate)  Additional Characteristics Strong analytical and problem-solving skills Effective communication and interpersonal skills required Driven, self-motivated individual   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3110/senior-financial-analyst%2c-fp%26a/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-JA1 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-NY-New York Full-Time
Jun 05, 2019
Welcome page Returning Candidate? Log back in! Business Intelligence Sales Specialist Job Locations US-Remote - US Job ID 2019-3138 Category Sales & Business Development Overview TravelClick has an immediate opening for a Business Intelligence Sales Specialist that will be focused on driving new sales in North America for TravelClick’s industry leading business intelligence solutions: Demand360, Agency360 and Rate360. TravelClick’s suite of solutions provide hoteliers with unique insights to stay one step ahead of competitors by making smarter, more informed business decisions with unmatched data. Our Business Intelligence solutions are a dynamic and fast-growing product suite that is changing the way hotels manage their revenue strategies.   This role will work closely with Regional Vice Presidents of Sales (RVPs) and Director of Sales (DOS) and act as a product expert to both aid TravelClick’s field sales team in closing deals as well as sell-directly to prospects. They will be responsible for identifying high value prospects, setting appointments, demonstrating TravelClick capabilities and ultimately, closing new business. We’re looking for an individual who is results-driven, ambitious and a self-starter who excels with autonomy and strives to make an impact. The ideal candidate must be a strong strategic thinker, highly organized, able to thrive in a fast paced and team oriented environment and have a passion for sales and the hotel industry.   Responsibilities Build and maintain expert level knowledge of TravelClick Business Intelligence products from the client perspective and have ability to demo product features to show value and drive sales. Partners and leads sales team members and sales team leaders to enable their success by setting sales plans, formulating go-to market-strategies and preparing materials, both actively leading and ensuring that calls are made and converted to sales. Identify new business opportunities individually and/or by partnering with the field sales team, including creation and follow-through of ‘hunting lists’ of prospects for field sales and inside sales. Understand sales targets and formulate plans to ensure market by market achievement of goals. Lead marketing activities with sales team partnership including, in-market Lunch and Learns, webinars, and customer meetings. Analyze sales results daily, weekly and monthly to assess results and determine actions to overcome shortfalls. Continually analyze sales pipeline to identify key opportunities and provide the necessary sales support to close key deals. Develop strategies for improving sales performance including training on our business intelligence solutions and marketing successes and best practices. Be a vital advocate for customer feedback and recommendations for product launches, product strategy and product enhancements. Basic Qualifications Basic Qualifications High School Diploma/GED required. Minimum 3-5 years of direct B2B enterprise business development experience up to C-Level clients with proven performance in new customer acquisition. Ability to travel 20-30% of the time. Additional Characteristics Bachelor’s Degree preferred. 2+ years of experience with TravelClick’s Business Intelligence solutions: Demand360, Agency360, and Rate360 preferred. Strong relationship skills, including the ability to listen to customers and sales reps, and effectively drive meetings with a diverse cross-functional team. Ability to quickly analyze and synthesize information to develop actionable strategic plans and make decisions and tradeoffs optimized to meet business demands and customer needs. Results-oriented individual who can establish a rapport with sales personnel via the phone and in person to develop opportunities for revenue expansion within their accounts. Self-directed; needs minimal supervision on work tasks. Excellent written and oral communication skills, including presenting to large, diverse audiences. Excellent organizational and time management skills.   CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3138/business-intelligence-sales-specialist/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. Full-Time
Jun 05, 2019
Are you looking to expand your career within digital media? TravelClick is seeking individuals interested in broadening their knowledge of the digital space. We have a proven track record of developing talent. This position facilitates a high degree of business impact; offering exposure to multiple business areas.   This is a non- client facing role to which Digital Media Analysts partner closely with our Digital Media Strategists to manage TravelClick’s book of accounts.  This includes but is not limited to reporting, digital media optimizations, budget pacing and overall day-to-day campaign management. D i gital Media Analysts will gain significant experience in, and exposure to, client facing interaction led by the Strategist.  This role requires a data driven, curious mind that enjoys diving into numbers to drive campaign performance. Responsibilities Reporting Deliver completed and accurate reports to the Strategist Troubleshoot data issues Support Digital Media Strategist on client activities Leverage business intelligence data to assist in driving client success Manage the pacing of the monthly budgets across client portfolio Listen in on client calls where applicable Assist with campaign optimizations and ad copy updates Responsible for building out client contracts within our platforms Become a system expert with all tools we use (internal and external) Campaign Auditing Ensure campaigns are running properly: accurate implementation and renewals Fulfillment: Ensure campaigns are running on pace and within the contractual obligations ROAS/Performance goals: Ensure that campaigns are being monitored and performance issues are being identified for optimization analysis. Basic Qualifications Basic Qualifications High School Diploma/GED required 1+ years of experience in Paid Search/Paid Social/Paid Display Additional Characteristics        Bachelor’s Degree preferred Paid Search- hands on experience managing Paid Search Campaigns (ie: Google Ads) Paid Social (Facebook, Linkedin) preferred but not required Paid Display (Google Display & Video 360) preferred but not required Knowledge of bid management tools preferred but not required Detail oriented, well organized, and ability to multi-task in a results-oriented business environment. Thrives in a dynamic work environment Strong analytical and problem-solving skills Strong communication and interpersonal skills are required Proactive and curious when it comes to data and problem solving CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3144/digital-media-analyst%2c-paid-search/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-JA2  EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-IL-Schaumburg Full-Time
Jun 04, 2019
 Senior Implementation Manager, Reservation Solutions  US  Job ID     2019-3119 TravelClick is looking for a Reservation Solutions Implementation Manager to ensure that hotel client’s contracted services are implemented, and system users are trained at a level that meets or exceeds customer expectations. To build initial relationship with a defined portfolio of hotels and making strategic recommendations and action plans to implement TravelClick’s recommended Best Practices for new implementations. The Reservation Solutions Implementation Manager will be responsible for coordinating with other departments in order to ensure overall client satisfaction with our service and product offering. Responsibilities Follow client Standard Operating Implementation Procedures and work collaboratively with other departments to ensure implementation timelines and quality of work meet or exceed Service Level Agreements As necessary, serve as the primary point person for client until account is handed off to an Account Manager To work proactively with clients to implement recommended TravelClick Best Practices by evaluating hotels’ submitted content To constantly look and introduce new practices to efficiently support and educate the client on how to better utilize the iHotelier CRS and Channel Management products In charge of effective communication to client portfolio and Sales Field during implementation process so that all parties remain informed Ensure that client and TravelClick are in compliance of contractual obligations Responsible for client satisfaction during implementation process Responsible for quality of implementations and adhering to defined turn-around times for implementations Keep track of and distribute implementation data in Work Force Tool for senior level management to track weekly volume and activity Basic Qualifications Basic Qualifications Minimum Bachelor’s degree required (e.g., business, marketing, hospitality leadership, etc.) Minimum of 5 years in the hospitality industry Strong knowledge of travel industry trends, terms, issues and emerging technology Minimum 3-year experience working with a Central Reservation System, GDS and Property Management system Proficient in use of Microsoft Office products including Word, Excel, Outlook and PowerPoint (intermediate) Additional Characteristics Specific experience with Revenue Management preferred Ability to work with high-level customer contacts via telephone, email, and face-to-face and convey confidence and professionalism Must display initiative and resourcefulness in solving problems and following issues through to completion Must display analytical and critical thinking skills and have ability to show good judgment when handling various situations Must be well organized, detail-oriented and possess excellent verbal and written communication skills Must possess ability to work in a team environment where collaborative effort is a necessity for team’s success CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION:  https://careers-travelclick.icims.com/jobs/3119/senior-implementation-manager%2c-reservation-solutions/job?mode=job&iis=Job+board&iisn=HIRE+VETERANSbga=true&needsRedirect=false&jan1offset=-480&jun1offset=-420 EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.” Note to Applicants IMPORTANT: We contact all applicants via email throughout the hiring process. It is recommended that you add iCIMS (@agents.icims.com) to your Approved/Safe Sender list to ensure that our emails are properly delivered to your inbox and not marked as spam. Please click  here  for instructions on whitelisting iCIMS. b
TravelClick, Inc. US-FL-Orlando | US-Remote - Full-Time
Jun 04, 2019
TravelClick is currently looking for Program Managers to join our Customer Solution Delivery team worldwide.  The Program Manager leads the delivery of end-to-end hospitality solutions including our Reservations & Booking Engine, Business Intelligence, Media, Guest Management and Web &Video products in the context of a contract or statement of work.  The Program Manager is the Client primary point of contact from contract signature to customer care hand off. This role is primarily responsible for the creation and communication of the program plan, estimating the length and complexity of the implementations for new customers, executing the plan on time and on budget, managing program risk and communications to executive management. Responsibilities Organize, Lead and Control the assigned Client Delivery Program per contractual commitments. Oversee cross-functional teams managing project and workstream interdependencies. Ensures the respect of the stakeholders’ commitments, while mastering risks and opportunities. Controls requirements, costs and schedule through delivery execution. Verifies quality of the activities and customer / stakeholder’s overall satisfaction. Conducts regular progress review meetings, providing the program progress to Executive Leadership. Basic Qualifications Basic Qualifications   High School Degree/GED required. 4+ years of Customer delivery or equivalent experience. 4+ years of program/project management or equivalent experience. Ability to travel up to 30%. Additional Characteristics Bachelor’s Degree preferred.  Hospitality / travel industry experience. Proven ability to build strong relationships internally and externally. Effective communication skills, both written and verbal.  Possesses program management experience with a background in managing projects within a matrixed organization. Ability to lead a cross-functional team including Technical, Operational, Product, Implementation, Customer care and Finance. Demonstrates the drive to complete tasks with schedule challenges in a fast-paced Customer-oriented environment where daily decision making, and actions are required. Must be a proven leader capable of engaging with all levels of management including executive management. Strong written and verbal communication skills with the ability to effectively maintain working relationships Read, analyze and interpret general business proposals, contracts, technical specifications, procedures, schedules, quality and regulatory requirements, Produce reports, business correspondence, proposal and contractual requirements, milestone/Gantt schedules and procedure manuals Effectively present information and respond to questions from groups of managers, executives, Customers and vendors Understand financial cost, pricing and margin calculations (P&L statements) Define problems, collect data, establish facts, and draw valid conclusions. Work in partnership with various departments/stakeholders in order to establish and maintain effective internal relationships necessary to accomplish tasks. CLICK ON LINK BELOW TO BE DIRECTED TO OUR WEBSITE FOR YOUR APPLICATION: https://careers-travelclick.icims.com/jobs/3089/information-security-analyst/job?mode=job&iis=Job+board&iisn=HIRE+VETERANS #LI-KG1 #DICE EEO Statement “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”
TravelClick, Inc. US-FL-Orlando Full-Time