The Greenwood Village city government exists to make a difference in the lives of those in the
community. As an outcome based organization, an emphasis is placed on providing exceptional
customer service and providing a high quality of life for the residents of the Village. Residents
appreciate and expect clean and safe living and working environments; beautifully built and
natural settings; opportunities for recreational and leisure time activities; and convenient
access to people, places, and information.
Guiding principles provide the basis for employee behavior and decision making that results in
high quality customer service and extraordinary organizational outcomes. These guiding
principles include building relationships with all internal and external customers in order to make
a difference in the lives of others, focusing all efforts on activities that directly contribute to the
achievement of clearly defined outcomes, and committing to non-stop change with the intent to
make things better.
Additional values are fostered in the organization and further drive the way we conduct
business. Village staff are encouraged to bring innovation and creativity to their jobs.
Continuous idea generation, experimentation, and implementation help to improve efficiency
and get to better results. Creating an environment where employees feel empowered promotes
positive dialogue and increased individual contributions throughout the organization. Employee
empowerment cultivates an environment of leaders rather than environment of managers and
followers.