Caelum Research Corporation
  • United States

Caelum has more than a quarter century worth of experience and expertise in providing information technology/management, applied science, system engineering, and program management solutions to the Government and commercial customers. Our solutions are tailored to customer needs, and Caelum's professional personnel are customer focused. We offer the best value approach stems from excellent staffing, maintaining a high morale amongst employees, an effective organizational structure and management, and a continued operation of process improvement.

Whether you are looking for a trusted partner to do business with, or for a company to continue your professional growth; or simply looking for new ideas, Caelum welcomes you to contact us and to join in our growth.

Mar 30, 2018
Under general supervision, is responsible for installing and modifying computer system software/peripheral equipment. Provides end user support to internal customers. Receives and responds to end user “help” requests and/or trouble reports. Diagnoses, troubleshoots, identifies and resolves hardware failures and software problems. Enters all “help” requests received into a central database and monitors requests needing higher-level assistance until resolved. Coordinates warranty repair of equipment, when appropriate. Responsible for the lifecycle planning, identification of funding requirements, formulation of purchase requests and fielding of automation and software for users within the organization. Maintains hardware and software inventory. May serve as information system security officer for area of responsibility. Performs first level troubleshooting for customers. Receives and logs issues, questions, requests from phone, voice mail, email, and walk-in customers regarding PC hardware, software, printers, and peripherals. Attempt to resolve issues/requests at the time of contact or escalate in accordance with procedures for additional support/resolution. Professionalism is a must since you will be co-located with the customer. Job Requirements: Education: Bachelor’s Degree in related field or equivalent experience Minimum Experience: 2 years Required Certifications: CompTIA Security+ & MCSA Windows 10 Required Clearance: Must currently have a DoD Security Clearance (SSBI) or (NACLC)  
Caelum Research Corporation Warren, 48397, United States Full-Time